Sugarloaf

Rooms and staff was great, breakfast could be alittle warmer.

Beware booking through Expedia! I booked a junior suite for 2 adults and 2 children on the Expedia site. The photos showed a king bed and and sofa and clearly stated sleeps 4. When we arrived there was one king bed and no other rooms were available to sleep 4. The hotel offered a second room at a discount which we had no choice but to take. Expedia was extremely unhelpful and offered a $150 (on a $900 stay plus cost of the second room)refund on the phone insisting the photos only showed one bed. I followed up via chat with screenshots and still got nowhere so I am out the money for a second room for the duration of our stay minus the $150 refund. Can’t believe Expedia doesn’t guarantee your room fits the number of people you book for on their site. Linekin Bay itself was a beautiful resort and we really enjoyed ourselves. Housekeeping was a bit lacking (dusty room and dirty floors) but linens and bathrooms were clean. Great breakfast, amazing pool! Will return but certainly will never book through Expedia. Also, one of our rooms did not have AC and Expedia doesn’t warn about this.

First off the property is undergoing renovation, as it is one of Kasa's newest properties. The rooms that are finished and able to be stayed in are still brand new furnishings. The bed was amazing and extremely comfortable, and the couch was very comfy, as well. The rooms are modernized, and brought to the 21st century, all the while maintaining the old rustic structure of the brick building. I would recommend staying at the property for the experience, and the amenities!! It is unmanned and all virtual, with no host or hostess on the property. QR codes will be involved, but if you are tech savvy than it won't be a problem, and even if you aren't they make it pretty easy for you to check in!!