Sugawara Hotels

"We enjoyed our stay at the Empire Grand Hotel. The staff were wonderful and helpful, the entire hotel was immaculate. There isn’t a lot in the immediate area. We took a cab to the train, inexpensive, to get around. I highly recommend this hotel!!!"

"poor items and high rate."

"I stayed at this hotel expecting a simple and comfortable experience, which was mostly the case in terms of the room and overall cleanliness. However, the breakfast experience was very disappointing. During my stay, a large group (a youth baseball team) was using the breakfast area at the same time. The space became extremely crowded, with a long line forming, making it practically impossible for other guests to access the food. As a result, I was unable to have breakfast at all. I understand that group bookings are important for hotels, but there should be better management or some form of limitation or time allocation to prevent this kind of situation. Otherwise, it significantly impacts the experience of other guests. I hope the hotel can improve how they handle group guests during peak times."

"Breakfast had strong cooking oil smell. ONLY negative!!"

"Location close to train station. Friendly staff. Parking plenty, but the lots are spread around different areas surrounding the hotel. Will choose same hotel next time."

"Parking was excellent, huge car park at rear with direct access to hotel lounge. Super clean, modern rooms. There is a food warm up arena with oven, grill, microwave and utensils! "

"From the very start the staff was very nice, even though we weren't the best tourists. We stayed a short time, and in that tike the staff was friendly, despite our Faux Pas and were willing to help us with arranging luggage forwarding. The room we booked was very clean and offered coffee, tea, and ice water in our rooms which we were free to use. The mats we slept on we comfortable and had plush blankets that almost kept us TOO warm during the cool Spring nights. The Onsens though were the star of the show. We had two private Onsen attached to our room, one that was inside and one that was Open-Air. Both were incredible to be in and legitimately helped myself and my travel companion with aches and pains during the trip. I can't recommend this place enough. Must go Onsen if you find yourself in Hita."

"Staff was excellent. "

"Its okay "