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Shimahana

4.0 star property
Hot springs and Ayurvedic treatments await at this upscale Sumoto Onsen retreat, where mineral waters soothe and two restaurants serve flavorful meals

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Travelers find genuine relaxation at Shimahana, where the indoor mineral hot spring offers natural rejuvenation after Ayurvedic treatments. The upscale hotel's two restaurants serve meals throughout the day, with fusion cuisine that satisfies after a session in the sauna.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
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View from property
Kaigetsukan
Sumoto Onsen
  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
8.2 out of 10, Very good, 240 reviews
The price is €179
28 May - 29 May
Kaigetsukan
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Policies

Check-in

Check-in start time: 3 PM; check-in end time: 8 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are available for JPY 1815 per day

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately JPY 2178 per person
  • Crib (infant bed) fee: JPY 1815 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Frequently asked questions

Does Shimahana have a pool?

Yes, this property has an outdoor pool.

Is Shimahana pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Shimahana?

Self-parking is free at this property.

What time is check-in at Shimahana?

Check-in start time: 3 PM; check-in end time: 8 PM. After-hours check-in is not available.

What time is check-out at Shimahana?

Checkout is at 11 AM.

Where is Shimahana located?

Located in Sumoto Onsen, this spa hotel is within a 15-minute walk of Setonaikai National Park and Sumiyoshi Shrine. Sumoto Castle is 1.5 mi (2.5 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.4

Cleanliness

8.6

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 29 out of 47 reviews
Rating 8 - Good. 15 out of 47 reviews
Rating 6 - Okay. 2 out of 47 reviews
Rating 4 - Poor. 1 out of 47 reviews
Rating 2 - Terrible. 0 out of 47 reviews

Reviews

Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Lage! Direkt am Hafen! Sauber, freundlich! Coronabewusst...! Schönes Zimmer mit Aussicht aufs Meer!
Stayed 1 night in Mar 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
今回 6階の露天風呂付きのお部屋で宿泊しました。 眺めも最高で 綺麗で 温度もいい温度でした サプライズで ケーキを頼んでいていいサービスでしたが、 ご飯のコースがくるのが遅く ケーキを頼んでいた時間を余裕出過ぎそうでした(；-；) ドリンク頼んでも来ず、、 スタッフ内での 伝達ができていないのか、 ちんぷんかんぷんな事をきかれたりしました。 まあ、それ以外は良かったのでこの評価です
Stayed 1 night in Nov 2020
Verified

8/10 Good

Grace Mc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful

Beautiful and big room facing the sea
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very relaxed and great onsen

Hotel staff are nice and hospitable. Room is large compared to most Japan hotel rooms. And there is seaview where you can watch beautiful sunrise on the balcony. There is 24-hour free shuttle bus where you can take to other 3 hotels (of the same hotel group) to enjoy their onsens. Onsens are amazing. Would definitely visit again sometime this year.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with reasonable price. The room is roomy and with good view of the harbour. Food are good also.
Stayed 1 night in Feb 2020
Verified

8/10 Good

Pui yung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
景觀非常好，房間很大，很適合自駕遊，如果你喜歡溫泉的話，這裏是很好的選擇，因為可以去很多不同的溫泉，都是免費的
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

服務一流，境觀極佳

我們住的客房是頂層面海及有室外露天溫泉的，望着海境享受溫泉。服務更令人滿意，要求多一個枕頭，拿了兩個不同種類的給我選擇。雖然酒店不大，但令人感覺很relax !
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

hung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food quality is high and we all enjoyed both dinner and breakfast
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Nick

Liked: Staff & service
Big room, sea facing, hot spring bath with a view. Quiet location and convenient for drivers
Stayed 3 nights in Jun 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
好舒適，房間好大，適合一家大細去玩，溫泉好靚
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot Spring! Not only in the hotel itself but residents could enjoy hot springs in the nearby hotels which is under the same group. Remember to reserve dinner cause there not a lot to eat around the hotel.
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Kinki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間偏大,且乾淨整結. 員工有禮, 早餐不錯, 有日式或西式選擇, 亦另有buffet 選擇 可以在旗下其他酒店享用温泉
Stayed 1 night in Mar 2019
Verified

10/10 Excellent

FU KI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
物有所值，下次會再住
Stayed 2 nights in Dec 2018
Verified

10/10 Excellent

eve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 3 nights in Nov 2018
Verified

10/10 Excellent

Wing Kin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境優美，酒店職員服務細心 是一間值得推介的渡假酒店
Stayed 1 night in Jun 2018
Verified

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not bad hotel

Quite far from the city, 15 mins walk to the convenient store, no other restaurants nearby except hotel dining.
Stayed 2 nights in Jun 2018
Verified

10/10 Excellent

Ping Chun Sunny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

值得再度入住的酒店

酒店新淨，房間闊大，設備齊全，座向亦佳(向海或遊艇會)，早餐豐富且坐位舒適，接駁專車前往附近溫泉設施亦非常方便，性價比高，整體而言，有機會的話是會再度入住的。
Verified

10/10 Excellent

KAI HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間很大，還有向海的陽台，但是溫泉很小。不過可以在其集團下的其他酒店使用溫泉，還有專車接送。有室外的溫泉，可以觀星看海，一流。
Verified

10/10 Excellent

Cheung Hon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

令人驚喜的酒店

酒店房間寬闊 ，服務員服務態度一流， 早餐 極豐富 ，高質素。 酒店 環境優美 ，酒店內本身設有溫泉， 尚算滿意 ，更令人驚喜的是， 酒店可以安排shuttle bus，去附近另一個較大更優美的溫泉風呂酒店 浸溫泉。 以至提高注在這酒店的性價比
Verified

10/10 Excellent

Wing Chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable room

Great view and spacious. Different option of onsen with great view.
Verified

6/10 Okay

SN

Liked: Staff & service, property conditions & facilities

Overall was ok...

The overall experience was actually pretty good. The hotel staff were helpful and enthusiastic, however their English was pretty bad and we had a hard time trying to communication. We wanted the shuttle car service to drive us to the hot spring in its affiliated hotels (pretty actractivr depleting point since its own hot spring was tiny), but then all three staffs could not understand what we are looking for, and we decided to give up this plan afterward. Very good service during our stay however. On the other hand, the room was spacious but very dark and has quite a lot of obvious marks on the carpet. This is not a hotel that I will want to make a second visit. I believe you can look for better ones in Sumoto area.
Verified

10/10 Excellent

Y.H.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

舒服&享受坐船到集團飯店的泡湯服務。

服務人員很親切且提供所需的旅遊資訊。 提供接駁服務到巴士站。 晚餐&早餐可享用日本當地的料理。 集團飯店的溫泉設施很舒服。 房間乾淨且大而舒適。
Verified

10/10 Excellent

Wai Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
客房寬敞舒適，有向海大露台，除酒店有溫泉外，鄰近有同集團附屬溫泉，地方設施較大和佳，物品齊備，並可隨時搭乘shuttle bus及boat往來。酒店服務員熱誠有禮，解釋詳盡，服務貼心。酒店周圍環境優美，早餐份量十足，十分豐富味美。 唯尋找酒店，導航只指示到酒店集團鄰近設施，未能帶到酒店位置，需沿途幾經查詢才可抵達。但整體十分滿意。
Verified

10/10 Excellent

Yee fun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

整潔，寛敞，職員有禮

酒店雖不是大型，但就可享有同集團酒店設施的優惠，可使用溫泉設施。而這些溫泉亦可飽覽海景，一流!
Verified

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

We had just stay for a night, great experience, staff are polite and helpful, wish have a chance to stay next time