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Reviews of Comfort Suites Sumter

2.5 out of 5
Comfort Suites Sumter
2500 Broad St, Sumter, SC

Reviews

7.2

Good

Rating 10 - Excellent. 138 out of 442 reviews" "
Rating 8 - Good. 127 out of 442 reviews" "
Rating 6 - Okay. 65 out of 442 reviews" "
Rating 4 - Poor. 64 out of 442 reviews" "
Rating 2 - Terrible. 48 out of 442 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Larry

Liked: Cleanliness, staff & service
Older hotel but maintained fairly well. Staff was not so pleasant, but not rude either. Not quit worth the amount paid.
Stayed 3 nights in Apr 2024

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Most of my outlets in the room did not work. There was a terrible smell in the hallway. The jacuzzi did not work. The staff was very friendly and nice
Stayed 1 night in Apr 2024

8/10 Good

Tony

Stayed 1 night in Apr 2024

2/10 Terrible

Felix

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had stayed at this hotel in the past and it was a good experience so I decided to give it another try. This time, the hotel room I was first placed in had a strong odor of mold. I asked to be moved to another room and the new room also smelled like mold. In both rooms, the shower curtain rods were broken, bath tubs had rust, and there was dirt build up in the bathroom. Staff were friendly but I think this hotel needs some major cleaning especially on the A/C units and bathrooms.
Stayed 1 night in Mar 2024

2/10 Terrible

Nelson

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The last time i was here you didnt took a desposit now this time Comfort Inn took a 100.00 desposit from me so its not right i just been here like a week ago and didnt get a 100.00 tooking away so i cant wait 3 to 5 days on my money to return in my account so it need to be put back on immediately thanks Keith Nelson and where did i said or wrote any curse words im being professional
Stayed 1 night in Mar 2024

10/10 Excellent

Latisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was very pleasant and hotel looks very inviting.
Stayed 1 night in Jan 2024

10/10 Excellent

Keisha

Stayed 1 night in Jan 2024

8/10 Good

Georgia

Stayed 1 night in Jan 2024

10/10 Excellent

Silvana Lorena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice breakfast
Everything was fine. Nice breakfast with fruit, eggs and meat.
Stayed 1 night in Dec 2023

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Mohamedi, san diego

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hallways smelled of cigarette smoke.
Stayed 1 night in Dec 2023

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Bonita

Stayed 2 nights in Dec 2023

10/10 Excellent

Keith

Stayed 3 nights in Dec 2023

10/10 Excellent

lil

Stayed 1 night in Dec 2023

2/10 Terrible

Almeretta

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wasn’t cleaned prior to check in. Sheets to small mattress showing, rude front desk. Someone else’s dirty razor was left in the bathroom head board full of white spots. Blood old food or something on the floor. Place is extremely old and expired. Toilet leaking. Sink full of mold and dirty door handles has old mildew that turned green. Take a look at the pictures, didn’t feel safe posting during my stay. Bluetooth was nice and loud

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Too noisy 1st floor
Stay was good. Room was located near storage room. The doors slammed most of the weekend stay. Will get 1st floor room again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Torian

Liked: Cleanliness, staff & service

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic and helpful.
Stayed 2 nights in Nov 2023

8/10 Good

Kelvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was okay had a great time.
Stayed 2 nights in Nov 2023

2/10 Terrible

Edward

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible. Worse place i e very stayed.
Terrible. Im not doin. Any photos go take a look for yourself.i want my money back.
Stayed 1 night in Oct 2023

2/10 Terrible

Judy

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Id would never stay at that hotel again. It was HORRIBLE. Everything was dusty, floor was dirty, hair in the sink, rubber bands on the counter, huge stains on the floor....DISGUSTING
Stayed 2 nights in Oct 2023

8/10 Good

Monique

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Check In was fast and easy. The clerk was very nice and friendly!!
Stayed 1 night in Oct 2023

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Reginald

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The staff was wonderful!! However, the bathroom could have been cleaner. The bed linen was also dirty, the remote was sticky. The carpet was also stained. Had to walk around in socks. The shower curtain was even dingy. I must say the towels and washcloths were plentiful and appeared clean, but the shelves they were sitting on were dirty. Would not stay here again.
Stayed 1 night in Sep 2023

2/10 Terrible

Thomasin

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches all over the place. Drinking lemon water was in vases for days. If someone had drunk the water as you come in, they would have been sick. Depressing stay!
Stayed 1 night in Sep 2023

2/10 Terrible

Eunice, Cool

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was not vacuumed the entire 3 days that we stayed. No beds were made and the property did not feel clean.
Stayed 4 nights in Aug 2023

8/10 Good

Juana

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
This property need supervision and management urgent. Also need update asap
Stayed 4 nights in Aug 2023

2/10 Terrible

Miesha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place is filthy. The shower head was nasty. The shower rod was broken, and my white blanket had blood on it, and the front desk did absolutely nothing about it
Stayed 2 nights in Aug 2023

8/10 Good

Samtanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Lucinda

Stayed 5 nights in Jul 2023

10/10 Excellent

Rosa M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Jul 2023

2/10 Terrible

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

teresa

Travelled with family
Liked: Staff & service, property conditions & facilities
It was convienent
Stayed 1 night in Jul 2023

10/10 Excellent

Gregory, Bethlehem

Liked: Cleanliness, staff & service, property conditions & facilities
Served the purpose for my trip.
Stayed 3 nights in Jun 2023

10/10 Excellent

mookie

Liked: Staff & service
Staff was awesome
Stayed 3 nights in Jul 2023

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Lakisha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointing, Sumter is not a big city and to spend over $300 for 2 nights is already shocking. Upon being assigned a room, we found bed bugs. We were placed on another floor and the 3rd shift staff apologized however the manager never said anything. The pool was closed and we only found out after we asked, no reason as to why. Cleanliness of the room was ok, however remodeling needs to occur. The shower had a small hole in the wall and the room looks outdated.
Stayed 2 nights in Jun 2023

6/10 Okay

Tokeshia

Liked: Cleanliness, staff & service
Meh experience
The room was ok. It was clean, but it just smelled wet and damp the whole time like there had been water damage before. Also on Saturday the housekeeping staff left my room door open all day I left before 8am and returned after 10:30pm. I told the staff she said she would make a note and to let the front desk know in the morning which I did but they didn’t really do much just offered me a drink from the snack room Being able to just push my door open was unnerving because I travel alone a lot and as a woman safety is key for. Anyone could have walked in my room or been in my room when I returned it was kind of hard to sleep due to feeling nervous
Stayed 2 nights in Jun 2023

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Clean Rooms
Stayed 1 night in Jun 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Krishanda K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family stayed here for the annual American Double Dutch League World Competition. The hotel was clean and the service was great. The only recommendation is to have a variety of breakfast items. It was the same each day. After day 2 I was over the breakfast. Plus have extra toilet tissue. We stayed in the suite and had 5 people in the room. The tissue went fast.
Stayed 3 nights in Jun 2023

4/10 Poor

SEAN

Travelled with family
Disliked: Cleanliness, property conditions & facilities
the facility is old and everything, furniture, plumbing, and upkeep is marginal at best. staff was good for the most part
Stayed 6 nights in May 2023

2/10 Terrible

Mary

Stayed 1 night in May 2023

6/10 Okay

Joyce

Travelled with partner
Disliked: Property conditions & facilities
Area had a variety of restaurants near by. Did not like eggs or sausage. No grits served. No bottled water on premises. No vending machines. Room needed general updating and cleaning. Lobby chairs needed updating and cleaning. Handicapped bath needs low step shower.
Stayed 2 nights in May 2023

4/10 Poor

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
all 3 of 3 ice machines were not working so I had no way to get ice during my stay. Asked the staff for ice and they had no solution.
Stayed 5 nights in May 2023