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Reviews of Raintrees Resort

4 out of 5
Raintrees Resort
1 Bryce Street, Moffat Beach, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 69 out of 130 reviews" "
Rating 8 - Good. 42 out of 130 reviews" "
Rating 6 - Okay. 11 out of 130 reviews" "
Rating 4 - Poor. 6 out of 130 reviews" "
Rating 2 - Terrible. 2 out of 130 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Set in a nice bush type setting with easy and close access to beach. Ideal for families with young children.
Stayed 5 nights in Jan 2024
Response from Mike on 26 Feb 2024
Hi Kim, we are glad you loved Raintrees!

10/10 Excellent

Ashley

Liked: Property conditions & facilities
Enjoyed our week here, close to the beach and local shops and cafes
Stayed 7 nights in Sep 2023
Response from Mike on 24 Sept 2023
Hi Ashley, thank you for taking the time to share about Raintrees, we think its got everything you need and its a pretty cool place to relax.MikeRaintrees

8/10 Good

Mary-Ellen

Travelled with family
Liked: Cleanliness, room comfort
Last minute rush to assist one of our daughters so booked late. All sorted after initial hiccough and generous off of free cuppas for the mix up. The property is in a great spot. The trees and pool and surrounds are lovely and the units a good size. I wasn’t prepared for all the steps. A couple of issues with the sliding doors in our unit - couldn’t lock the ones on to the veranda. Overall a great spot. Just need a ground floor :)
Stayed 2 nights in Aug 2023
Response from Mike on 31 Aug 2023
Thank you Mary Ellen we are glad you loved Raintrees, we are at work on everything right now, including the sliding doors!

4/10 Poor

Adrian

Stayed 2 nights in Aug 2023
Response from Mike on 15 Sept 2023
Hi Adrian, thank you for taking the time to give a rating. You gave us fantastic feedback at the time of your stay and we appreciated that too.MikeRaintrees

2/10 Terrible

Nigel

Stayed 3 nights in Aug 2023
Response from Mike on 16 Aug 2023
Hi Nigel, we appreciate your decision to cancel your accommodation. I accept you don't agree with the accommodation payment terms however we are bound by the agreements to take payment in full prior to checking in to your room. This also includes late arrivals or out of office arrival times.

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, property conditions & facilities
This was great for our family holiday. Perfect location and great service.
Stayed 2 nights in Aug 2023
Response from Mike on 14 Aug 2023
Thank you for your review Leah, we're glad you loved Raintrees.Mike

10/10 Excellent

Jodie

Liked: Cleanliness, property conditions & facilities
Great communication and friendly staff.
Stayed 3 nights in Jul 2023
Response from Mike on 14 Aug 2023
Thank you Jodie, we appreciate your feedback.MikeRaintrees

10/10 Excellent

Greg

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location with fabulous access to the beach and playgrounds. The Foodworks and bakery nearby are a real bonus!
Stayed 4 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 6 nights in Apr 2023

8/10 Good

Catherine

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

8/10 Good

Matthew

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location.
Stayed 3 nights in Mar 2023

10/10 Excellent

Allison

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Raintrees was quiet, relaxing and close to everything. Even if you did not have a car you could easily get around. Loved the fact that the units are self contained, so therefore you did not have to hunt around for laundry, restaurants if you were on a budget you could eat in house via BBQ etc.
Stayed 9 nights in Feb 2023

10/10 Excellent

Whitney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Loved our stay here. Location was great. Wish the kitchen would have had a little more basics, and the wifi never worked. Otherwise really enjoyed being here, we will be back!
Stayed 2 nights in Mar 2023

8/10 Good

Tracey

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Pools are lovely
Stayed 4 nights in Feb 2023

10/10 Excellent

zowie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely beautiful.
Stayed 2 nights in Feb 2023

10/10 Excellent

Kathy

Travelled with family
Great unit. Wonderful location
Stayed 2 nights in Jan 2023

10/10 Excellent

Adam

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I wish I could say this was one of the worst places ever stayed just so I can keep coming back whenever I want and not being booked out but in fairness to the owners… this place was awesome!! We stayed in one of the best, well equipped apartments I have ever stayed and not mention the pool was 5m away, a private beach access- 5m from back door then 15m walk to the beautiful beach. Can’t get much better than that ! The “rainforest” outlook made it feel as if you were completely surrounded in lush rainforest. This is the perfect family holiday retreat ! We’ll be back for sure !

2/10 Terrible

Rob

Travelled with family
Disliked: Cleanliness, room comfort
Filth Filth and more Filth
This property is poorly managed and poorly kept. I travel every week for work and pleasure. This has to be the absolute worst I have seen in many years. The filth inside this apartment has taken years to build up to the levels we saw. Every surface was a source of filth and grime. The cleaning staff have obviously never been training in the correct way to clean an apartment. I thought the filthy stains on my towel was the highlight. Please note the state of the cushions...I washed one and not the other. You will get the idea.
I washed one and the other is still filthy
Never cleaned EVER!!!
Must have missed the filth here
Not even the washing machine gets a clean
Stayed 3 nights in Oct 2022

6/10 Okay

Rebecca

Travelled with family
Disliked: Cleanliness
I wasn’t the happiest with this place. I felt it was dirty, split system was leaking and the toilet also looked like it was leaking
Stayed 5 nights in Oct 2022

10/10 Excellent

Shakirra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, lovely unit.
Stayed 2 nights in Oct 2022

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our property was beautifully decorated, well kitted out and very comfortable. There’s secure, underground parking and the pool was great fun for the kids.
Stayed 2 nights in Oct 2022

8/10 Good

Elizabeth

Liked: Cleanliness, amenities
Great location
Stayed 2 nights in Sep 2022

8/10 Good

Kirsten

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Great location, great for kids.
Stayed 2 nights in Sep 2022

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, amenities
Beautiful setting for relaxing holiday right near the beach. Great communication from manager
Stayed 2 nights in Sep 2022

8/10 Good

Beata

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location, great overall apartment, parking a little hard to get into.
Stayed 2 nights in Jul 2022

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, room comfort
Great spot close to cafes and food works. Very quiet
Stayed 2 nights in Jul 2022

8/10 Good

Siobhan

Travelled with family
Liked: Room comfort
Generally all the place was good but the carpets had stained upstairs just general wear and use
Stayed 3 nights in Jul 2022

8/10 Good

Jen

Travelled with family and small children
Liked: Cleanliness, amenities
Perfect family location!
Stayed 2 nights in Jun 2022

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness, proximity to the beach, and local cafes
Stayed 4 nights in Jun 2022

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, amenities
Great value
Stayed 2 nights in Jun 2022

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
lovely spot near the beach and cafes very quiet
Stayed 2 nights in Jun 2022

8/10 Good

Rupasinghe

Travelled with family and small children
Liked: Amenities
The rooms were big and the managers were lovley also had a well equipped kitchen.
Stayed 3 nights in May 2022

4/10 Poor

Tania

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very run down/dated. Property advertised a hot tub. There is no spa/hot tub. No dishwasher tablets to use dishwasher. Needs a renovation!!
Stayed 2 nights in Jun 2022

8/10 Good

Natalie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Property starting to date but definitely does the job and was exactly what we needed for our stay. Would’ve been nice if there was a small hotel size washing powder sachet to allow us the ability for one wash. Was also very disappointing that the heating wasn’t working on the pool, and that we weren’t advised it wouldn’t be working in advance (it was broken and being fixed), as we had told the kids they would be able to swim throughout our stay. :-( Pool was great with a slide, the kids loved that, but without the heating it was too cold. Otherwise all was fine, the owners were lovely.
Stayed 4 nights in May 2022

8/10 Good

Gabrielle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay, bed very hard but great location and price.
Stayed 4 nights in May 2022

10/10 Excellent

Haley

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Spacious apartment, homely feel. Great communication with the managers and close to so many beautiful places within walking distance.
Stayed 2 nights in Mar 2022

10/10 Excellent

Margaret

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Awesome location right on the beach.
Stayed 2 nights in Feb 2022

10/10 Excellent

Alicia

Liked: Cleanliness
Quiet, very relaxing, beautiful location and extremely helpful and friendly managers. We highly recommend this resort for a relaxing family stay.
Stayed 2 nights in Feb 2022

10/10 Excellent

Lauren

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely family atmosphere. Some additional toilet paper (more than just the roll on the holder) would have been handy, just in case.
Stayed 2 nights in Feb 2022

10/10 Excellent

Garry, Varsity Lakes

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was in apt 16, which was lovely. It has a week equipped kitchen, comfortable lounge area and 3 good size bedrooms and great showers. Just open the doors and listen to the ocean!
Stayed 3 nights in Jan 2022

4/10 Poor

Tim

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Whilst the location is amazing its such a shame to rely just on that... the experience started when I received the check in details on my booking, I noticed it was check from 2pm as you would expect, however reception closed at 2pm so I rang and was told that tried to get everyone in by 2pm??? As the units are owned individually I imagine every experience could be different, however our unit no 9 was in desperate need of a deep clean, whilst the bathrooms were clean, every other aspect of the property was tired and dirty and needed repairs and refurbishment, such a shame as it could be so much more :( sadly I won't be back.
Stayed 2 nights in Jan 2022

10/10 Excellent

Jolene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved the spacious unit, being close to the pool. The short walk to beach and local shop was extra handy. The only thing that hasn’t left my mind is the multiple huntsman spiders inside the unit. The management team were amazing, very friendly and helpful.
Stayed 3 nights in Jan 2022

10/10 Excellent

Chris

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was beautiful to be amongst rainforest so close to the beach. The unit was excellent for the 5 of us - large, clean and the vibe made it easy to relax. So lovely to walk to get coffee, dinner, or play outside. We will be back.
Stayed 2 nights in Jan 2022

10/10 Excellent

Leia

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Manager was very welcoming and helpful. Great location.
Stayed 3 nights in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great Location
Complex is in a great location, with only a short walk to the beach and local cafés.
Stayed 3 nights in Nov 2021

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

10/10 Excellent

Kevin

Liked: Cleanliness, room comfort
Great getaway
Great place to stay, fantastic room , close to shops and cafes
Stayed 4 nights in Oct 2021

10/10 Excellent

April

Stayed 3 nights in Oct 2021