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Doubletree By Hilton Surabaya

5.0 star property
Families find the perfect balance at this hotel where parents can unwind by the outdoor pool while children explore the playground and arcade

Choose dates to view prices

At Doubletree By Hilton Surabaya, travelers find a modern retreat in Genteng. Parents relax poolside with drinks while kids enjoy the playground and arcade/game room. The hotel offers practical amenities like dry cleaning services and free self-parking.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is €51
includes taxes & fees
16 Mar - 17 Mar

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Guest Room, 1 King Bed

City view

Guest Room, 1 King Bed

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Smart TV
Select Comfort bed
Blackout curtains
Separate bedroom
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Dining table
Smart TV
Select Comfort bed
  • City view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Dining table
  • City view
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Select Comfort beds, minibar, in-room safe, individually furnished

Executive Room, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Smart TV
Select Comfort bed
Blackout curtains
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed

Corner Suite, 1 King Bed | City view

Corner Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Dining table
  • City view
  • 90 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Loft Suite, 1 King Bed

Loft Suite, 1 King Bed

Loft Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Dining table
  • City view
  • 102 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Guest Room, 1 King Bed, Accessible

City view

Guest Room, 1 King Bed, Accessible

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Smart TV
Select Comfort bed
Blackout curtains
Bathrobes
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed | City view

Premium Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Dining table
  • City view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Dining table
  • City view
  • 138 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Guest Room, 2 Twin Beds

City view

Guest Room, 2 Twin Beds

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Smart TV
Select Comfort bed
Blackout curtains
Separate bedroom
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room, 2 Single Beds

City view

Executive Room, 2 Single Beds

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Smart TV
Select Comfort bed
Blackout curtains
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Twin Room

Select Comfort beds, minibar, in-room safe, individually furnished

Executive Twin Room

  • Sleeps 2

View all photos for Executive King Room

Select Comfort beds, minibar, in-room safe, individually furnished

Executive King Room

  • Sleeps 2

View all photos for Duplex Suite

Select Comfort beds, minibar, in-room safe, individually furnished

Duplex Suite

  • Sleeps 3

View all photos for Premium Suite

Lobby

Premium Suite

  • Sleeps 3

View all photos for Accessible King Room

Select Comfort beds, minibar, in-room safe, individually furnished

Accessible King Room

  • Sleeps 2

View all photos for Presidential Suite

Select Comfort beds, minibar, in-room safe, individually furnished

Presidential Suite

  • Sleeps 3

View all photos for Corner King Suite

Select Comfort beds, minibar, in-room safe, individually furnished

Corner King Suite

  • Sleeps 2

View all photos for Deluxe King Room

Select Comfort beds, minibar, in-room safe, individually furnished

Deluxe King Room

  • Sleeps 2

View all photos for Deluxe Suite

Select Comfort beds, minibar, in-room safe, individually furnished

Deluxe Suite

  • Sleeps 2

View all photos for Twin Guest Room

Select Comfort beds, minibar, in-room safe, individually furnished

Twin Guest Room

  • Sleeps 2

View all photos for King Guest Room

Select Comfort beds, minibar, in-room safe, individually furnished

King Guest Room

  • Sleeps 2

View all photos for King Accessible Room

Select Comfort beds, minibar, in-room safe, individually furnished

King Accessible Room

  • Sleeps 3
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About the area

Located in Surabaya Center neighbourhood, Doubletree By Hilton Surabaya is connected to a railway/underground station. Surabaya Youth Center and House of Sampoerna are cultural highlights, and some of the area's landmarks include Grahadi and Joko Dolog Statue. Travelling with kids? Consider Taman Hiburan Rakyat, or check out an event or a game at Gelora 10 November Stadium. Visit our Surabaya travel guide
Map
Jl Tunjungan 12 East Java, Surabaya, 60275

What's nearby

  • BG Junction
    6 min walk - 0.5 km
  • Tunjungan Plaza
    7 min walk - 0.7 km
  • Surabaya Grand Mosque
    20 min walk - 1.7 km
  • Grand City Surabaya
    2 min drive - 1.7 km
  • Surabaya Plaza Shopping Mall
    2 min drive - 1.7 km

Getting around

  • Margorejo Station
    7 min drive
  • Surabaya Pasar Turi Station
    19 min walk
  • Surabaya (SUB-Juanda)
    44 min drive

Restaurants

  • The Koffee
    1 min walk
  • We The Fork
    3 min walk
  • JDA Kopi
    2 min walk
  • FamiCafé by FamilyMart
    3 min walk
  • Makan Kitchen
    1 min walk

About this property

Doubletree By Hilton Surabaya

Luxury family-friendly hotel located in Surabaya Center
You can look forward to a poolside bar, a coffee shop/cafe and a playground at Doubletree By Hilton Surabaya. Stay connected with free WiFi in public areas, and guests can find other amenities, such as an arcade/games room and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool
  • Free self-parking, plus valet parking (surcharge)
  • Limo/town car service, buffet breakfast (surcharge) and bike hire
  • A 24-hour front desk, a front desk safe and coffee/tea in reception
Room features
All 310 individually furnished rooms offer comforts, such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Select Comfort beds and rollaway/extra beds (surcharge)
  • Free toiletries and hairdryers
  • 43-inch Smart TVs with premium channels
  • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: WiFi (IDR 150,000 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free area shuttle
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Free shopping centre shuttle
  • Limo/town car service
  • Free secured self parking on site
  • Secured valet parking on site (IDR 50,000 per day)
  • Limited on-site self and valet parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: IDR 250,000 for adults and IDR 125,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available on weekends for a fee of IDR 350,000; reservation required
  • Snack bar/deli

Restaurants on site

  • Cloud 22 Rooftop Bar
  • Makan Kitchen
  • The Koffee Deli & More

Things to do

  • 24-hour health club
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16 meeting rooms
  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible train station shuttle
  • Braille/raised signage
  • No lift (single-level property)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Banquet hall
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 544500 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 250000 for adults and from IDR 125000 for children
  • Fee for in-room wireless Internet: IDR 150000 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: IDR 150000 per 24-hour period (rates may vary)
  • Airport shuttle fee: IDR 450000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 50000 per day
  • Rollaway bed fee: IDR 544500 per night
  • Hosted evening meal: IDR 350000

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Pool access available from 6:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transport to and from this property

Property is also known as

Doubletree By Hilton Surabaya Hotel
Doubletree By Hilton Surabaya Surabaya
Doubletree By Hilton Surabaya Hotel Surabaya

Frequently asked questions

Does Doubletree By Hilton Surabaya have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM to 8:00 PM.

How much does it cost to stay at Doubletree By Hilton Surabaya?

As of 9 Mar 2026, prices found for a 1-night stay for 2 adults at Doubletree By Hilton Surabaya on 16 Mar 2026 start from €51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Doubletree By Hilton Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Doubletree By Hilton Surabaya?

Self-parking is free at this property.

What time is check-in at Doubletree By Hilton Surabaya?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Doubletree By Hilton Surabaya?

Checkout is at noon.

Does Doubletree By Hilton Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 450000 per vehicle applies.

Where is Doubletree By Hilton Surabaya located?

This family-friendly Surabaya hotel is located in the historical district, within a 10-minute walk of BG Junction and Tunjungan Plaza. Grahadi and Joko Dolog Statue are also within 15 minutes. Surabaya Kota Station is 25 minutes by foot and Surabaya Pasar Turi Station is 19 minutes.

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Reviews

Doubletree By Hilton Surabaya Reviews

9.2

Wonderful

9.4

Cleanliness

9.2

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 105 out of 137 reviews
Rating 8 - Good. 18 out of 137 reviews
Rating 6 - Okay. 7 out of 137 reviews
Rating 4 - Poor. 4 out of 137 reviews
Rating 2 - Terrible. 3 out of 137 reviews

Reviews

10/10 Excellent

NI KADEK SINTA

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel and pleasant to stay. The room is clean and feel luxurious. Staff are friendly and breakfast is delicious

10/10 Excellent

Karl Georg

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and good size Staff very friendly Great location
Stayed 3 nights in Oct 2025

10/10 Excellent

Sue Phay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this hotel. Very good and comfortable as usual. Staff, room, breakfast are all great!
Stayed 1 night in Sep 2025

10/10 Excellent

Jamilah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent experience !!

The staff could not have been more courteous and attentive. They made our stay memorable guaranteed our return business !
Stayed 9 nights in Sep 2025

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Very friendly and serviceminded staff. Our room was just perfect; clean, big, with a very comfortable bed.
Stayed 1 night in Jun 2025

6/10 Okay

Tuoyuan

Liked: Cleanliness, amenities, property conditions & facilities
On the second day of my stay, I left my electric toothbrush head in the bathroom, then it was lost after cleaning. On the third day, our toothpaste was gone, and no replacements were given, so we had to go to the convenience store to buy one. In the end, we turned on Do Not Disturb; we dnt want to lose anything. location very good, plenty awesome kopi nearby.
Stayed 4 nights in Dec 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff and security members. A pleasant welcoming fragrance in lobby. Nicely decorated and spacious. The only problem is that Surabaya has no real attractions to offer.
Stayed 3 nights in Oct 2025

10/10 Excellent

Juliana Commers

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic service and the staff

Fantastic service and the staff at this hotel.
Stayed 2 nights in Feb 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, all went well. Excellent and friendly staff, rooms were spotless and breakfast buffet had wonderful selections. Thank you
Stayed 3 nights in May 2025

10/10 Excellent

Timea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very easy to communicate with the hotel and they arranged for us to airport pick up and the driver was very helpful and very friendly. Hotel is just like in Europe very please, check in very helpful and friendly people and of course cookies it was amazing make my day . Thank you HILTON :)
Stayed 1 night in Jul 2025

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Friendly staff
Stayed 1 night in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff at the property were amazing. They did a great job
Stayed 3 nights in Nov 2024

8/10 Good

SHINEI

Liked: Cleanliness, property conditions & facilities
good quality for price. dining (breakfast) experience was pleasant. Restaurant for dinner time close quick.. limited dining location around hotel.
Stayed 2 nights in Feb 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Each staff was very welcoming and polite. The hotel service was very pleasant.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This is the place!

This place is impeccable!! I honestly didn’t leave the hotel much during my short stay. The hotel itself is beautiful, the staff is so professional and kind, the buffet style breakfast was great, and the gym facilities were really nice to have. There’s a shopping center walking distance and restaurants on the way. I would definitely stay here again!!
Stayed 2 nights in Feb 2025

10/10 Excellent

Amuthavalli Shanthi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and spacious. Lovely decor. The food in the restaurant offered lots of choices for their buffet. Room was spacious and offered a lovely view. Great stay!
Stayed 1 night in Sep 2024

10/10 Excellent

Kenichi

Liked: Staff & service, amenities, property conditions & facilities
It was wonderful stay at this time. Although i was not sure about Surabaya but could feel safe and comfortable. Staff were so friendly and helpful, meals at buffet was so nice with so many menus. I like to come back again!
Stayed 3 nights in Nov 2024

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the excellent services provided by the staff at the hotel. They are very approachable and sincere, which made my stay super pleasant. I would like to thank the front desk and the Koffee staff esp. Farrel, Yusuf and Shinta for the great service when I needed a birthday surprise for my travel mate and they did the birthday wish choc for me (yummy too). Thank you very much for the housekeeping staff too as I left the tips on the table but the staff didn’t take. I am indeed blessed and heartened to see such honest and sincere people at this hotel. Finally, I hope to return to Surabaya and stay at this hotel again. A BIG thank you to you all!
Nice and clean room
Stayed 3 nights in Sep 2025

8/10 Good

Cynthia

Liked: Amenities
Right in the middle of Tunjungan. Nice breakfast. But the hotel needs to provide new sheets. The sheets aren’t clean because it is old and full of blotches from stain that could not be bleached any longer. Aside from the sheets, everything is good.
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. Much better than Doubletree properties that we stayed before in US. The staff were friendly and helpful and knows us by name.
Stayed 2 nights in Jun 2024

8/10 Good

Adele

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel room clean and comfortable. Hotel staff helpful. We were not there long enough to use the facilities but there appeared to be a pool & gym, roof top bar, coffee shop and resturaunt.
Stayed 1 night in Jul 2024

10/10 Excellent

Chong Yuen

Liked: Cleanliness, staff & service
The staffs at the 1st floor restaurant are friendly and attentive. Vegetarian can request for vegetarian breakfast
Stayed 2 nights in Jan 2024

10/10 Excellent

Peng Eng Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Attentive team, comfortable, contemporary spaces

Comfortable room and club lounge. Warm and welcoming team. Thank you Verina and Asrori at the lounge, and Reza at Makan. Your attentiveness made all the difference.
Stayed 4 nights in Jul 2024

10/10 Excellent

Ancilla Dennise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying at DoubleTree by Hilton Surabaya. Located in the nice neighborhood of Tunjungan street, it is very convenient to walk around. All the staffs are friendly, from the security greeting you at the gate at the lobby. Room ais lways nice with the best smell amenities that they have. Breakfast is amazing, with local delicacies and authentic flavours. One minus experience is just the TV signal is not really good, so it oftens lose signal in mid-streaming for 1-2 minutes and you can't nicely follow the story. But overall stay experience is really good and nice, will definitely come back again
Stayed 2 nights in Feb 2025

8/10 Good

Jack

Liked: Cleanliness, staff & service
The room is great but when I took a shower, I need to be careful the water looked like overflowing the shower booth.
Stayed 1 night in Sep 2024