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JW Marriott Surabaya

Property class: 5 and above

Choose dates to view prices

JW Marriott Surabaya, in the city's heart, offers a luxurious retreat with a daily manager's reception and on-site art gallery. Guests can relax in the sauna or steam room, enjoy international dishes at four restaurants, and spend time at the outdoor or children's pool.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is €89
includes taxes & fees
26 Apr - 27 Apr

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Executive Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Living room

Executive Suite, 1 Bedroom

  • City view
  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, minibar

Premium Room, 2 Double Beds

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom

Premium bedding, down duvets, pillow-top beds, minibar

Executive Suite, 1 Bedroom

  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, minibar

Executive Room, 2 Double Beds

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, minibar

Room, 2 Double Beds

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Suite, 2 Bedrooms

48-inch LCD TV with cable channels, TV

Executive Suite, 2 Bedrooms

  • City view
  • 127 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Executive Suite, 3 Bedrooms

48-inch LCD TV with cable channels, TV

Executive Suite, 3 Bedrooms

  • City view
  • 206 sq m
  • 1 bedroom
  • Sleeps 7
  • 3 Double Beds

View all photos for Executive Suite, 2 Bedrooms

Executive Suite, 2 Bedrooms | Living room

Executive Suite, 2 Bedrooms

  • City view
  • 341 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms | Living room

Presidential Suite, 2 Bedrooms

  • City view
  • 390 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Premium Room, 1 King Bed

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
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About the area

Located in Surabaya Center, a neighbourhood in Surabaya, JW Marriott Surabaya is near the airport and near a metro station. Travellers who have shopping on the agenda can visit Tunjungan Plaza and Surabaya Plaza Shopping Mall. Grand City Surabaya is another place to visit that comes recommended. Visit our Surabaya travel guide
Map
Jalan Embong Malang 85-89, Surabaya, East Java, 60261

What's nearby

  • Tunjungan Plaza
    6 min walk - 0.5 km
  • BG Junction
    8 min walk - 0.7 km
  • Heroic Monument
    2 min drive - 2.1 km
  • Grand City Surabaya
    3 min drive - 2.7 km
  • Surabaya Plaza Shopping Mall
    3 min drive - 3.1 km

Getting around

  • Surabaya Kota Station
    5 min drive
  • Surabaya Pasar Turi Station
    20 min walk
  • Surabaya (SUB-Juanda)
    42 min drive

Restaurants

  • Rawon Setan
    1 min walk
  • The Pavilion
    1 min walk
  • Imari
    1 min walk
  • LOBBY Lounge
    1 min walk
  • Circle K
    1 min walk

About this property

JW Marriott Surabaya

Luxury family-friendly hotel near Tunjungan Plaza
Located close to Surabaya Plaza Shopping Mall and Grand City Surabaya, JW Marriott Surabaya provides a free daily manager's reception, a terrace and an art gallery on-site. For some rest and relaxation, visit the sauna or the steam room. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Free in-room WiFi is available to all guests, along with a shopping centre on-site and a coffee shop/cafe.
Other perks include:
  • An outdoor pool and a children's pool, along with pool umbrellas
  • Free self-parking, plus valet parking (surcharge)
  • Full breakfast (surcharge), a free shopping centre shuttle and express check-out
  • Express check-in, a gift shop and smoke-free property
  • Guest reviews speak highly of the helpful staff
Room features
All 407 rooms offer comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.
More amenities include:
  • Recycling and LED light bulbs
  • Rainfall showers, designer toiletries and separate baths/showers
  • 48-inch LCD TVs with premium channels
  • Wardrobes/cupboards, free infant beds and electric kettles

Similar properties

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Doubletree By Hilton Surabaya
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  • Kids’ pool
  • Parking included
  • Free Wi-Fi
9.4 out of 10, Exceptional, 141 reviews
The price is €61
includes taxes & fees
10 May - 11 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • 24-hour train station pick-up shuttle (surcharge)
  • Free shopping centre shuttle
  • Free self parking on site
  • Valet parking on site (IDR 100,000 per stay)
  • Limited on-site self and valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6 AM to 10:30 AM for a fee: IDR 469,480 for adults and IDR 234,740 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Imari Japanese Restaurant
  • Pavilion Restaurant
  • SBCO
  • Tang Palace Restaurant
  • Uppercut Steakhouse

Things to do

  • 24-hour gym
  • Art gallery
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • Children's pool
  • Children's toys
  • Free children's club
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 14 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (132,482 square foot of space)

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices in meeting rooms
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 25 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1996
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 48-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age - 17

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Executive Lounge]
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Children age 5 and younger are not permitted to access the Executive Lounge.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 605000.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: from approximately IDR 469480 for adults and from IDR 234740 for children
  • Airport shuttle fee: IDR 600000 per person
  • Valet parking fee: IDR 100000 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 605000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Jw Marriott Hotel Surabaya
JW Marriott Surabaya Hotel
Jw Surabaya
Marriott Surabaya
Surabaya Jw Marriott
Surabaya Marriott
JW Marriott Hotel Surabaya Java
JW Marriott Surabaya
JW Marriott Surabaya Hotel
JW Marriott Surabaya Surabaya
JW Marriott Surabaya Hotel Surabaya

Frequently asked questions

Does JW Marriott Surabaya have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at JW Marriott Surabaya?

As of 22 Apr 2026, prices found for a 1-night stay for 2 adults at JW Marriott Surabaya on 26 Apr 2026 start from €89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JW Marriott Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at JW Marriott Surabaya?

Self-parking is free at this property.

What time is check-in at JW Marriott Surabaya?

Check-in start time: 2:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at JW Marriott Surabaya?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does JW Marriott Surabaya provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of IDR 600000 per person applies.

Where is JW Marriott Surabaya located?

This family-friendly Surabaya hotel is located near the airport, within 2 mi (3 km) of Tunjungan Plaza, Grand City Surabaya and Surabaya Plaza Shopping Mall. Surabaya Pasar Turi Station is 20 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

JW Marriott Surabaya Reviews

9.2

Wonderful

9.2

Cleanliness

8.4

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 280 out of 459 reviews
Rating 8 - Good. 147 out of 459 reviews
Rating 6 - Okay. 22 out of 459 reviews
Rating 4 - Poor. 7 out of 459 reviews
Rating 2 - Terrible. 3 out of 459 reviews

Reviews

Verified

10/10 Excellent

Anshul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hospitality

One of the best Marriott property I have stayed. Amazing hospitality right from check in to check out including reception staff, housekeeping, restaurant and fitness center.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Service is excellent from front desk team, to F&B Pavillion, especially ( Bu Indah / Greeters, Pak Wachid / guest relation, and Bu Atik / Kitchen, and of course the rest of the teams too ). Memorable stay.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hospitality at its finest!!!

We all are very impressed with how well the hotel is run. Among 5-star hotels in Surabaya and Jakarta, this hotel is the best and service truly stands out. Room service was prompt and courteous, the Executive Lounge offered excellent food, drinks, and personalized attention, and breakfast at the Pavilion was outstanding.
Stayed 9 nights in Aug 2025
Verified

10/10 Excellent

Christopher F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, very clean, nice fitness room.
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Eloise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

The hotel was amazing! Our room was huge with great facilities. The staff were helpful and friendly. The room service was great but very expensive
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and good food ie. Imari and Pavilion
Stayed 3 nights in Jan 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a bit old, but comfortable. The pool is smaller than I expected and has a lot of bugs. The accommodation itself is recommended. The breakfast was also good.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Guanghui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoy the stay at JW Marriott Surabaya

I enjoyed my 3-day stay at JW Marriott Surabaya, staff was super nice. Kiki at Front Desk made my check in super easy and smooth, and Andyta, Putri, Oliv and Bima at lounge made me feel at home, they remembered all my favorite drink and foods. I appreciate their care and attention.
Stayed 3 nights in Mar 2025
Verified

8/10 Good

Chi Hoi Raymond

Liked: Cleanliness, staff & service, amenities
Provide me the early check in while available room, which was helpful.
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

David A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most likely incredible staff
Stayed 5 nights in Apr 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here with my family, including two kids, and our experience was fantastic. The staff thoughtfully provided a tent for the kids as a welcome gesture, which was incredibly sweet. I slept like a baby—the bed and sheets were extremely comfortable, and the room was spotless. The service was outstanding, with special thanks to Dilla, Sri, and Tulus for their exceptional care. Warm regards, Hanna
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The JW never disappoints. From the pick up to the drop off we were impressed. The check in was easy and the employees could not have been more helpful. The room was huge. We had a fabulous dinner at Uppercut which is deserving of all its awards. Fabulous all the way around.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel! But with cigarette smell in our room

In general, the hotel was nice. The staff were attentive and the service was excellent. Good selection of local cuisine at breakfast which we enjoyed. Only issue was the periodic smell of cigarette smoke in our room even though our room was a non-smoking room. This could have come from either the aircon vents or the service stairwell which was directly opposite our room.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was recommended to me. I got a good rate and the propery pitures looked good. From the moment i walked in it was obvious this was a quality hotel. Top quality service from start to finish. I was offer an upgrade for $50/night, i decided to take it since i was only staying 2 nights. I'm not sure but i believe my room was better, i used the executive lounge which i really enjoyed. The fitness centre i didn't use but i should've. I can't say enough about the staff. The hotel will even offer a take away breakfast if you asked.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice staff, beautiful rooms
Stayed 3 nights in Mar 2020
Verified

10/10 Excellent

Manou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay and they have a kids club and a spa
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

riccy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel
Verified

10/10 Excellent

Air

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast is great and the staff are all friendly and helpful
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Great service by the hotel’s staff and friendly too. The hotel is located at a great location.
Stayed 3 nights in Mar 2023
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good place to stay in Surabaya
Stayed 2 nights in May 2023
Verified

10/10 Excellent

johannes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly
Stayed 2 nights in Jan 2023
Verified

10/10 Excellent

RIFAT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally good
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Mehran

Excellent service and staff
Stayed 7 nights in Jun 2023
Verified

10/10 Excellent

rusiani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are fantastic, friendly and very helpful as well as accommodating
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff doing a great job, the hotel holding up good in those challenging times
Stayed 1 night in Mar 2020