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Verwood Hotel & Serviced Residence

4.0 star property
Guests recharge with spa treatments at this family-friendly hotel near Chinatown, where kids splash in their own pool while parents savor international cuisine

Choose dates to view prices

Verwood Hotel & Serviced Residence offers a convenient base near Chinatown. Guests enjoy massages and facials at the onsite spa, then sample diverse dishes at Terakota restaurant. Kids have dedicated spaces—a playground, arcade room, and special pool for hours of fun.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is €25
includes taxes & fees
5 Jul - 6 Jul

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Twin Room

A hotel room with two beds, a patterned carpet, a wooden headboard, a wall-mounted light fixture, and a door with a sign.

Deluxe Twin Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Superior Double Room

In-room safe, desk, laptop workspace, blackout curtains

Superior Double Room

  • 26 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Double Room

  • 26 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room

Executive Room

Executive Room

  • 26 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Apartment 1 Bedroom Deluxe Suite

A modern living room with a flat-screen TV, a coffee table, a sofa, a kitchen area with a refrigerator, and a trash bin.

Apartment 1 Bedroom Deluxe Suite

  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

A hotel room with a bed, a desk, a chair, a television, and a window with curtains.

Deluxe Twin Room

  • 26 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Room King Bed

A hotel room with a large bed, a desk, a chair, and a TV.

Executive Room King Bed

  • Sleeps 2
  • Free Wi-Fi
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About the area

Located in Surabaya, Verwood Hotel & Serviced Residence is near the airport. Notable landmarks in the area include Submarine Monument and Heroic Monument. Looking to enjoy an event or a match while in town? See what's going on at Gelora 10 November Stadium. Visit our Surabaya travel guide
Map
Jl. Raya Kupang Indah, Surabaya, East Java, 60189

What's nearby

  • A city skyline at night with illuminated buildings, a river reflecting lights, and a shopping mall with visible signage.
    Pakuwon Mall
    5 min drive - 4.4 km
  • Al-Akbar Mosque
    8 min walk - 0.7 km
  • Ciputra World Mall
    3 min drive - 2.4 km
  • Tunjungan Plaza
    9 min drive - 9.4 km
  • Airlangga University
    15 min drive - 15.0 km

Getting around

  • Surabaya Gubeng Station
    9 min drive
  • Kertomenanggal Station
    9 min drive
  • Surabaya (SUB-Juanda)
    30 min drive

Restaurants

  • Halim Restaurant
    5 min walk
  • Shamrock Kitchen & Bar
    4 min walk
  • Kayu Contemporary Japanese Restaurant
    6 min walk
  • Tuju Dermaga
    4 min walk
  • Depot Bu Rudy Kupang Indah
    4 min walk

About this property

Verwood Hotel & Serviced Residence

  • Upscale family-friendly hotel near Chinatown
  • Located close to Submarine Monument and Heroic Monument, Verwood Hotel & Serviced Residence provides a terrace, a coffee shop/cafe and a playground. Treat yourself to a facial, a massage or a body scrub at the on-site spa. The on-site international cuisine restaurant, Terakota, offers breakfast, lunch and dinner. In addition to an arcade/games room and dry cleaning/laundry services, guests can connect to free in-room WiFi.
  • Additional perks include:
    • An outdoor pool and a children's pool, along with sunloungers
    • Free self-parking
    • Buffet breakfast (surcharge), a free local area shuttle and concierge services
    • Luggage storage, a lift and a front desk safe
  • Room features
  • All 467 rooms offer comforts such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches such as free WiFi and air conditioning.
  • Extra conveniences in all rooms include:
    • Bathrooms with bidets and free toiletries
    • LED TVs with cable channels
    • Wardrobes/cupboards, electric kettles and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times for a surcharge
  • Free area shuttle
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Weekday buffet breakfast available 5:30 AM to 10:00 AM for a fee: IDR 150,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Terakota

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free area shuttle
  • Free babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Massage
  • Outdoor treatment areas
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
4 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 150000 per person
  • Airport shuttle fee: IDR 260000 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Frequently asked questions

Does Verwood Hotel & Serviced Residence have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Verwood Hotel & Serviced Residence?

As of 3 Jul 2026, prices found for a 1-night stay for 2 adults at Verwood Hotel & Serviced Residence on 5 Jul 2026 start from €25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Verwood Hotel & Serviced Residence pet-friendly?

No, pets are not allowed at this property.

How much is parking at Verwood Hotel & Serviced Residence?

Self-parking is free at this property.

What time is check-in at Verwood Hotel & Serviced Residence?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Verwood Hotel & Serviced Residence?

Checkout is at noon.

Does Verwood Hotel & Serviced Residence provide a shuttle to the airport?

Yes, there's an airport shuttle that runs at scheduled times. A fee of IDR 260000 per vehicle applies.

Where is Verwood Hotel & Serviced Residence located?

Located near the airport, this family-friendly hotel is within 6 mi (10 km) of Submarine Monument, Heroic Monument and Al Akbar Mosque. Red Bridge and Gelora 10 November Stadium are also within 6 mi (10 km).

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Reviews

Verwood Hotel & Serviced Residence Reviews

7.2

Good

7.2

Cleanliness

7.2

Location

7.8

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 16 out of 135 reviews
Rating 8 - Good. 65 out of 135 reviews
Rating 6 - Okay. 36 out of 135 reviews
Rating 4 - Poor. 12 out of 135 reviews
Rating 2 - Terrible. 6 out of 135 reviews

Reviews

Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As per usual, the breakfast was excellent, staff were very helpful and our stay was very comfortable. Our previous stay in an apartment was a little disappointing, but this time everything was great.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip through Java, stayed in one of the apartments. Very comfortable and, as usual, the staff, service and breakfast are excellent. Easy access to the tol and city Grab meals or room service are easy options.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Mitsuhiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food in the restaurant is very good. You can also order food via Grab. Bluebird taxi is fast.
Stayed 4 nights in Dec 2024
Verified

8/10 Good

KOJI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I HAD A RELAXING TIME.
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay.

Very comfortable, great breakfast, gym and pool are clean and functional. Staff are very helpful. Had not stayed here for a few years, but will be returning.
Stayed 3 nights in Oct 2022
Verified

10/10 Excellent

Novita

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Hideyuki

Disliked: Cleanliness, property conditions & facilities
The towels in the room smelled bad.
Stayed 1 night in Aug 2023
Verified

8/10 Good

Hiroshi

Liked: Cleanliness, staff & service
施設は古めですが、交通の便や泊まり慣れているので気に入っています。 窓がしっかり閉める事ができず隙間がある為外部の音が入って来る事はかなり不満です。（夜中のお経等）　個人的に言うと固定のシャワーが使いにくいのでホースタイプにしてくれると嬉しいですが
Stayed 13 nights in Mar 2026
Verified

4/10 Poor

秋彦

Disliked: Cleanliness, amenities, property conditions & facilities
1. スタッフの対応は以前と変わりなく好感が持てる。 2. 客室はトイレが古い、またシャワーは水量不足、 バスタタブの汚れ、シャワー等のコーキング材の 　処置が酷く作業のクオリティーが低い、また日本人 　女性からは敬遠されるレベル 3. アメニティーは最小限、レベルアップが必要 4. 空調機のコントローラー等、設備が全体に古い 5. EVが3基中1基非稼働、到着しても扉が開かない 6. 朝食のバリエーションが以前と比較して減った。 7. ホテルで換金できない。ゴルフ場の予約も限定的 　ブロモツアー等のサポートが得られない。 ※全体に10年間よりサービスの質低下とホテル全体の 　清潔感が失われていると感じた。
Stayed 4 nights in Dec 2025
Verified

2/10 Terrible

Hayashi

Disliked: Cleanliness, amenities, property conditions & facilities
洗面台、ｼｬﾜｰﾙｰﾑの排水不良、ﾊﾞｽﾀｵﾙが汚い、ﾍﾞｯﾄﾞﾒｰｷﾝｸﾞ、ｼｰﾂ等の取り換えが毎日なされない。
Stayed 7 nights in Nov 2025
Verified

4/10 Poor

Koichi

Disliked: Amenities
ベッドにコンセントがない 日本仕様コンセントが緩い
Stayed 1 night in Apr 2025
Verified

8/10 Good

Hiroshi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
部屋の窓にカギ（ロック）が無く完全に閉める事が出来ないので外の騒音が入って来る。 風が強いと窓を閉めてあっても隙間が大きくなり外の騒音がかなりの音で聞こえて早朝のお祈りの音で起こされた。ロックはちゃんと着けて欲しい。 あと自分は固定のシャワーが嫌いなのでそれはちょっと困る。 スタッフ等　この2点以外は特に問題有りません。
Stayed 13 nights in Jan 2025
Verified

6/10 Okay

Sakae

Liked: Cleanliness, staff & service
普通のホテル。
Stayed 2 nights in Mar 2024
Verified

6/10 Okay

Hideyuki

Disliked: Cleanliness, amenities, property conditions & facilities
今回の部屋はテレビは映らないので替えてもらったが、変わった部屋は冷蔵庫の扉が壊れていた。
Stayed 1 night in Feb 2024
Verified

8/10 Good

Hiroshi

Liked: Cleanliness, staff & service
こちらに来た時は毎回ここなので安心しています。　 不満があるとすれば固定式のシャワーですかね〜
Stayed 11 nights in Jan 2024
Verified

8/10 Good

Hiroshi

Liked: Staff & service, amenities
インドネシアに行くと毎回このホテルなので安心感はある。　水廻り等に多少気になる点はあるが気に入っています。
Stayed 12 nights in Nov 2023
Verified

6/10 Okay

YOSHIMASA

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
値段相応
Stayed 2 nights in Oct 2023
Verified

8/10 Good

Hiroshi

Liked: Cleanliness, staff & service
こちらに来ると毎回使っているので安心出来る
Stayed 8 nights in Aug 2023
Verified

4/10 Poor

Hideyuki

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
以前に比べて兎に角汚い部屋でした。 ドアノブは壊れているし、スタッフに言っても治しに来ない。 料理も以前に比べてとても不味いのに高価格。
Stayed 1 night in Jun 2022
Verified

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
バスタブがあるはずがなかった。
Stayed 1 night in Nov 2020
Verified

8/10 Good

Low Peng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel like home

The hotel is quite old my clean and comfortable Service was good and staffs are friendly
Stayed 1 night in Apr 2020
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
風呂場が古く、又とても汚い。 洗面室のコップとミニバーのコップが汚れていて、不快でした。 外の音が聞こえてうるさい。
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

DOO HYUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

다시한번

위치, 청결, 친절함, 가격등 모든면에서 흠잡을수없는 호텔임 ㆍ 특히 호텔에서 주안다공항까지 20~30분 소요거리여서 비행기이용하실분은 최적의 위치입니다
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宿泊客のマナーにもよりますが概ね毎回静かに落ち着いて過ごせます。 部屋の灯りをもう少し明るく出来ると助かります。
Stayed 7 nights in Nov 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
水回り、特に洗面台、ふろ場の排水が悪く水がなかなか流れない。 シャワーはお湯の出方が悪く、殆ど水に近い冷たさでシャワーをせざるを得なかった。又、バスタオルの清潔感に欠ける。 ハンドタオルが無い。四つ星ホテルにしては冷蔵庫内に飲み物を入れてない。等々四つ星ホテルと言えるグレードか疑問。御社を通じた予約は問題なくスムースだった。
Stayed 6 nights in Sep 2019