Outdoor pool
Check availability

Reviews of Wyndham Surabaya City Centre

4.5 out of 5
Wyndham Surabaya City Centre
Jalan Basuki Rahmat No. 67-73, Surabaya, East Java

Reviews

8.4

Very good

Rating 10 - Excellent. 50 out of 114 reviews" "
Rating 8 - Good. 46 out of 114 reviews" "
Rating 6 - Okay. 9 out of 114 reviews" "
Rating 4 - Poor. 6 out of 114 reviews" "
Rating 2 - Terrible. 3 out of 114 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bit far from the airport but if traveling early morning or late night then its nothing to worry about. The hotel itself was nice and felt luxerious. Cant complain at all. Also couldnt here tge other guests either.
Stayed 2 nights in Aug 2023

6/10 Okay

Elisabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I stayed for seven nights. Bathroom cleanliness was horrible especially the shower. The only thing that is clean in the room is the bed. Staff are amazing though.
Stayed 7 nights in Jul 2023
Response from Wyndham Surabaya on 7 Aug 2023
Dear Mrs. Elisabeth,Warmest Greetings from Surabaya!Thank you for taking time to share your feedback regarding your recent stay at Wyndham Surabaya and appreciate how amazing our staffs served you.We are sorry to hear that your expectation was not fully met on few details in our services. Further action has been taken to avoid similar nature happen in the future.Thank you again for your feedback that allows us to continuously improve on our service delivery. We do hope that the experience will not deter you from visiting us again and we will appreciate if you can then contact us in advance to ensure that you will be taken care of.Warmest Regards,Wyndham Surabaya

2/10 Terrible

Chang Ming, Carey

Business traveller
Disliked: Staff & service, property conditions & facilities
Terrible service from the staff. Not trained properly to handle situations and they told me to go ahead to complain to their management. Rude and very unprofessional. With the price, there are many other hotels around the area thats worth your money.
Stayed 1 night in Jul 2023
Response from Wyndham Surabaya on 18 Jul 2023
Dear Mr/Mrs. Chang Ming,Thank you for sharing your feedback after your recent visit at Wyndham Surabaya. We are sorry to learn about your overall stay experience with us was not up to your satisfaction.We have addressed this issue to the department head concerned to ensure that we are consistent with the standard that we stand for and we hope that you could give us a chance to prove that we can do much better on your future visit.We do hope that this unfortunate experience will not deter you from returning to Wyndham Surabaya.Respectfully,Wyndham Surabaya

10/10 Excellent

Herry

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Wyndham Surabaya on 12 Nov 2021
Dear Mr. Herry, Warmest Greetings from Wyndham Hotel Surabaya… Thank you for give us a perfect 10/10 rating. We always try to ensure our guests should be fully satisfied with our hospitality, facilities and products. We also invite you to visit our Instagram and Facebook pages (@wyndhamsurabaya) for more promos that you might interested in. It is a great pleasure to welcome you back very soon to our hotel. Best regards, Fanidia Larasati Asst. Marketing Communication Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, Great Staff
Stayed 1 night in May 2020

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
It didn't feel like a 5* hotel. 5/10 points.
Good vibes, but the condition is not really good. The water in the sink didn't flow away properly. Also we requested for a room with a view on the city, but didn't get it. After asking the reception a second time, we still did not get it, even though there was availabilities as shown on hotels.com. Hmmmmm... Also the breakfast was very poor. However: It wasn't bad stay, but we def expected more from a 5* hotel.
Stayed 1 night in Apr 2021

10/10 Excellent

Almost_Human, Seattle, Washington, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, Great staff, will book again once I am in the area again, hopefully Expedia fixes my account by then!
Stayed 1 night in Apr 2020

10/10 Excellent

Verified traveller

Stayed 1 night in May 2020

10/10 Excellent

A'man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Wyndham hotel that was previously the 5 Star Pullman City Centre Surabaya.
Stayed 7 nights in Apr 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to a major shopping centre. Staff are very friendly and accommodating
Stayed 3 nights in Mar 2020

8/10 Good

Tham

Stayed 2 nights in Mar 2020

10/10 Excellent

Nikola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Prasetyanti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
I stayed in this hotel for my birthday trip. The staffs are very helpful to assist every demands that my husband requested to prepare some birthday surprises. The room is spacious, clean and well equipped. Very good value for such price. The location is in the heart of Surabaya which eases our mobility. We are happy with our stay here.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Kamil, Karachi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Value for money. Really comfortable bed
Stayed 3 nights in Oct 2019
Response from Azy on 29 Oct 2019
Dear Mr. Kamil, Thank you for your kind feedback. We are happy to know that you like our hotel for the reasons and we do hope that we can serve you better in your next stay with us. Best regards, Abdul Azis Front Office Manager

4/10 Poor

yin wen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Azy on 29 Oct 2019
Dear Yin Wen, Thank you for your kind feedback and we are looking forward to welcoming you again at our property. Best Regards, Abdul Azis Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great!!! The people were always ready to serve their customers so admirable
Stayed 19 nights in Sep 2019
Response from Azy on 29 Oct 2019
Dear Valued Guest, We are glad to know that you're happy to stay with us. Thank you for your kind feedback we do hope that we have another chance to serve you better in the future. Best Regards, Abdul Azis Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Azis on 25 Jul 2019
Dear Valued Guest, Thanks for staying with us. We appreciate your feedback! Regards, Abdul Azis Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2019
Response from Azis on 25 Jul 2019
Dear Valued Guest, Thanks for staying with us. We appreciate your feedback! Regards, Abdul Azis Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location and excellent price plus very good room
Stayed 3 nights in May 2019
Response from Azis on 23 May 2019
Dear Valued Guest, So happy to know you liked our hotel en enjoyed the room. Thank you very much for you kind feedback about our hotel. we do hope that we have another opportunity to provide you an enjoyable stay. Thank you once again, looking forward to welcoming you hopefully soon. All the best. Abdul Azis Front Office Manager

8/10 Good

Joo Hui

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2019
Response from Azis on 24 May 2019
Dear Joo Hui On, Thank you to for taking your time to rate us. looking forward to see you again at Wyndham Surabaya. Best Regards, Abdul Azis Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2019
Response from Azis on 23 May 2019
Dear Valued guest, Thank you to for taking your time to rate us. looking forward to see you again at Wyndham Surabaya. Best Regards, Abdul Azis Front Office Manager

8/10 Good

Dani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Review of Wyndham Surabaya
WYNDHAM Surabaya is very well located in the heart of the city. I like the facilities and also within several minutes walking distance to one of the nicest malls. Room is generally spacious and comfortable
Stayed 1 night in Feb 2019
Response from Azis on 23 May 2019
Dear Valued Guest, Well thank you very much for such kind and encouraging words. your feedback is very well appreciated. Thank you once again and we are waiting for you hopefully soon. All the best. Abdul Azis Front Office Manager

8/10 Good

YANG SOH

Liked: Staff & service, property conditions & facilities, room comfort
Good service
Very good service to hotel guest! I was not feeling well this evening so my HB went to ask for in-house doctor but they dont gave one. Instead the duty manager arranged his guy sent us to the nearest hospital, acted as translater, waited n brought us back safely to hotel.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Dec 2018

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice business hotel. Comfortable room @ good value
Good overall. Great breakfast, great staff. Executive class room was very nice. Location is awkward, having to go several blocks for shopping an restaurants. City touring opportunities are limited.
Stayed 4 nights in Nov 2018

10/10 Excellent

Alfons James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best 4stars hotek in surabaya
Everything is okay. That was my 2nd visit, our children wants to visit again another time.
Stayed 1 night in Nov 2018

10/10 Excellent

Taufik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in great location
Just one night for business, met very friendly staffs and heloful. Unfortunately internet conbection is terribly hard to set, disconbection happened most of the time .
Stayed 1 night in Oct 2018

10/10 Excellent

Kok Weng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018

10/10 Excellent

Natalia Yunita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent
Stayed 1 night in Aug 2018

10/10 Excellent

AFIQ ZAMIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
We stayed in executive room. The room is spacious and comfortable, facilities are superb, nice breakfast, excellent service by hotel staff, beautiful lobby.
Stayed 1 night in Jul 2018

8/10 Good

Rostam, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to Mall
Nice hotel w good location near to the mall. Big room n good toilet. Just love the comfy bed.
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Suroboyo
Spacious room, afordable prices for 5 stars hotel.
Stayed 1 night in Dec 2017

10/10 Excellent

Zain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
book this hotel, trust me
great hotel, excellent service from staff, above value for money in my eyes.
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were warmly welcomed with the staffs there. Keep it up with the good job!
Stayed 1 night in Jul 2017

8/10 Good

ezam, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no face towel, no hand towel provided, the air-condition requires services ..not cold enough

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the plaza and city
Unfortunately the toilet backed up. However, the soak bath and room were excellent. No balcony. Friendly staff.

2/10 Terrible

Mark, Hong Kong

Liked: Cleanliness, room comfort
Marks business trip
Very disappointed all but one restaurant advertised where closed, bar was closed Food was terrible I actually paid for room service and left the food outside my door uneaten Couldn't even be bothered to ask they not charge me. I

8/10 Good

koh

Liked: Cleanliness, staff & service, room comfort
Good locale
Except for the hot water from the shower was turning cold and hot, everything was fine.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
it's a good hotel. but unfortunately I can't use the pool because of renovation.

10/10 Excellent

ismayati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities

8/10 Good

Mike Chua, KH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and helpful staff
Enjoy the breakfast buffet with nice coffee and attentive service staff

10/10 Excellent

Eryani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness