Susúa Alta Holidays

Juliette Hostal has potential, but cleanliness could be improved. When I stayed, there were a lot of young ladies, and it felt like there was drama and tension in the place. I understand guests enjoy going out, but quiet hours should be enforced so everyone can rest. Convenient location, but it didn’t really feel like Puerto Rico’s culture in the establishement.

I booked this place thinking it was in the heart of Old San Juan based on reviews about the “great location,” but it actually wasn’t close to much — about a 20-minute walk to the main attractions. The front desk is technically available 24/7, but only through a messaging system, and someone comes over if there’s an issue. They do respond quickly. One girl that came over at one point was not friendly whatsoever as if I was inconveniencing her: That setup made me feel a bit uneasy since there’s no on-site security, and the building felt empty even though other guests were staying there. Entry is by keypad into an empty lobby. The elevator didn’t work, and the next day we didn’t have hot water (though it was eventually fixed, the water pressure stayed low). The shower had a modern design with only half a wall and no door, which caused the bathroom floor to flood. On the positive side, the king bed room was spacious. However, overall, I wouldn’t recommend this place if you’re looking to really experience Old San Juan.

Staff were attentive, respectful and welcoming. Will stay here again.

It's really nice since the bus stop is next to it (I rented a car but when I drop it I went back to The hotel in the bus) was convenient, the staff are super friendly, easy going but the facilities seems not take care of and I request them to clean but they don't change the sheets/blankets and they didn't swip or mop, neither clean the zinc or the shower and also the shower doesn't have hot water

Loved the outside pool and bar with the Bali vibe so cute ! Bartender was so nice made us a drink 5min before closing with no attitude ! I can’t remember his name but he’s from Albania I believe !