Dear Vicky,We are sorry to hear that we you felt this way, but I don't think we would have down graded you unless we asked you. Did you book a One Bedroom Apartment? We would have moved you to a different room because the room that we had you going into wasn't ready when you arrived.Thankyou for your review, we do appreciate your feedback.Kind Regards,Front Desk

Dear Lee, We would like to thank you for taking the time to review our hotel. We appreciate your feedback and are pleased that you enjoyed your stay with us. We hope to welcome you back to Leisure Inn Spires in the near future.StayWellKelly Egan

Dear Timothy,Thank you for taking the time to share your insights. I am sorry you felt let down. The head of our Maintenance and Housekeeping Departments are taking a look at your room to see what can be improved. Staywell,Front Office Leisure Inn Spires

Thankyou Jessica, for taking the time to review our hotel,we are pleased we were able to meet your expectations.We look to welcome you back in the near future. StayWell,April Blyth

Dear Rochelle,Thank you for sharing your positive experience with us. We are delighted to hear that our centrally located property met your needs, offering the convenience of walking distance to everything.We also appreciate your feedback regarding the noise from trains. While it did not bother you, we understand that it may be a consideration for light sleepers. Your understanding is valued, and we look forward to welcoming you back for another stay in the future,Stay Well,April BlythFront Desk

Dear Shellon, Thank you for taking the time to review our hotel. We are thrilled to hear that you enjoyed your stay & It is always a pleasure to read positive comments as we work hard to maintain our high standards & good value!We certainly look forward to welcoming you back again here at the Leisure Inn Spires Stay Well,April BlythFront Desk

Dear Christine, Thank you for taking the time to review our hotel. We are pleased to read you enjoyed your stay & delighted that we have met your expectations.we look to welcoming you back again here at the Leisure Inn SpiresStay Well,April BlythFront Desk

Dear EricThankyou for responding to our guest feedback. We are sorry that we did not met your expectations. We look forward to welcoming you back here at the Leisure Inn SpiresStayWell,April BlythFront Desk

Dear Hilary,Thankyou for responding to our guest feedback. We look forward to welcoming you back here at the Leisure Inn SpiresStayWell,April BlythFront Desk

Dear kelvin, Thank you for taking the time to review our hotel.. We are certainly glad that we were able to accommodate you. As we are disappointed that we failed to satisfy you overall, & apologise that you had to move rooms during your stay.We look forward to welcoming you back in the near future.Stay Well,April BlythFront Desk

Dear Dawn, Thank you for taking the time to review our hotel, It is always our aim to deliver a high standard of service & we are pleased that you felt we achieved this during your stay. I will share your comments regarding your stay with our team as this kind of feedback is always motivating & encouraging. We look to welcoming you back again in the near future. Stay Well,April BlythFront Desk

Dear Alison, Thank you for taking the time to review our hotel. It is with disappointment that I read your review of the standard of housekeeping in our hotel. Whilst we try to inspect all rooms prior to check in, I certainly do require a detailed checklist of all turned over rooms to be completed, so I will thoroughly investigate how our system failed on this occasion. We do take pride in offering our guests a clean, comfortable & pleasant environment in which to relax while staying here & we do hope that you will give us the opportunity to showcase this to you on your next stay.Once again, thank you for your review, however please be assured that the difficulties you experienced are certainly not reflective of our usual high standards. Stay Well,April BlythFront Desk

Dear GuestThank you for taking the time to review our hotel our hotel, we do appreciate all our guest feedback. We look to welcoming you back again in the near future. Stay Well,April BlythFront Desk

Dear Gary,Thankyou for your feedback, we do appreciate it.This is something we are trying to keep a top of, unfortunately the mountains are experiencing incline of mould issues. we are sorry that your room had mould on the curtains and the bathroom. We hope to welcome you back some time in the future so you can experience a more positive stay with us.StayWell,April BlythFront Desk

Dear Kelvin,Thankyou for responding to our survey, we do appreciate all our guests feedback.StayWell,April BlythFront Desk

Dear Esther,Thankyou for responding to our guest review, we do appreciate it. we are sorry that we did not fully meet your expectations. Our plan is to update our rooms.We look forward to welcoming you back in the near future.StayWell,April Blyth

Dear Caroline, Thank you for taking the time to review our hotel, We are certainly glad that you felt comfortable during your stay with us. However we are disappointed that we failed to satisfy you overall, & apologise for the poor communication.We have taken your comments on board & will discuss this with our team.We hope to welcome you back again in the near future. Stay Well,April BlythFront Desk

Dear Yue,We would like to say thankyou for review our hotel and completing our guest survey.We look forward to welcoming you in the near future.StayWell,April BlythFront Desk

Dear Emma,We would like to say thankyou for taking the time to complete our survey.We do appreciate it.We look forward to welcoming you back in the near future.StayWell,April BlythFront Desk

Dear Robert, Thank you for taking the time to review our hotel. We are pleased to read you enjoyed your stay & delighted that we have met your expectations.We look to welcoming you back again here at the Leisure Inn SpiresStay Well,April BlythFront Desk

Dear Ben,Thankyou for taking the time to review our hotel, we are pleased to read that you enjoyed your stay. Upgrades are always nice. We look forward to welcoming you back here at the Spires Leisure Inn.StayWell,April Blyth

Dear CraigThanks very much for your 5 star review, it is much appreciated. Kind RegardsCheyne StebbingGeneral Manager

Dear JoelThanks very much for your 5 star review, it is much appreciated. Kind RegardsCheyne StebbingGeneral Manager

Dear Christopher,We would like to say thankyou for your feedback, we do appreciate it, as this helps us to improve on our service.We look to welcome you back in the near future.StayWell,April BlythFront Desk

Dear Dylan,Thankyou for taking the time to review our hotel, we appreciate all our guests feedback, we are pleased that our location has meet your expectations, However we are sorry that you experienced a noisy neighbour and an uncomfortable bed. We hope you decide to stay again in the near future, so you can experience a more positive stay with us.StayWell,April BlythFront Desk

Dear Brad, Thank you for taking the time to review our hotel. It is always our aim to deliver a high standard of service & we are pleased that you felt we achieved this during your stay. We look to welcoming you back again here at the leisure Inn SpiresStay Well,April BlythFront Desk

Thankyou for your rating, we do appreciate it.StayWell,April BlythFront Desk

Dear Roslyn,We would like to say thankyou for taking the time to leave us a 5 star rating. We sincerely appreciate it as we do work hard to satisfy our guests expectations. We look to welcome you back in the near future.StayWell,April BlythFront Desk

Dear Jan, Thank you for taking the time to review our hotel, We do apologise for the lack of view, unfortunately our studio rooms do not have a view as they face the sides of the buildings. I have taken note of the lack of utensils and will have this corrected. Again thank you for your feedback, we hope to welcome you back at Leisure Inn Spires in the near future.Stay Well,Kelly EganGuest Service Agent

Dear WendyThanks for your review and I'm pleased you enjoyed your stay with the exception of the noisy airconditioner. I will arrange for our maintenance team to look into this further. Kind RegardsCheyne StebbingGeneral Manager

Dear Guest, Thank you for taking the time to review our hotel. We are pleased to read you enjoyed your stay & delighted that our location has met your expectations.We look to welcoming you back again here at the Leisure Inn SpiresStay Well,April BlythFront Desk

Dear Debbie, Thank you for taking the time to review our hotel. Unfortunately, We must agree with you that some of the walls are not the best for isolating the noise from the person next door, we sincerely apologise for the inconvenience this has caused.We certainly do aim to provide peaceful & quiet rooms for all our guests.We do hope you decide to stay with us again in the near future. Stay Well,Front Desk

Dear Paul Thanks for your great score, we hope to welcome you back in the future. Kind Regards Cheyne Stebbing General Manager

Dear Aracell We would like to say thankyou for taking the time to review out hotel, we do appreciate all our guests feedback as this helps us to improve our service. We are sorry to read that the dispensers in the bathroom were empty, the dispensers are normally checked when cleaning the rooms, sorry that we have missed this on this occasion. Our pillows have just been replaced, sorry that you felt they were terrible. Thankyou again for your review, we hope to have you stay in the near future. StayWell, Front Desk

Dear Margaret, Thank you for taking the time to review our hotel, We are certainly glad that you enjoyed our location Many guests share the same sentiment. However we are disappointed that we failed to satisfy you overall, & apologise that the mattress did not meet your expectations, shower head, We are in the process of checking all our mattress so they are up to standard. We are sorry about the shower head these are minor things which can be prevented, as for the mould our housekeeping team are working very hard to keep on top of the mould as we have experienced a lot of rain. Thankyou for your feedback as we do appreciate it. We look forward to welcoming you back in the near future Stay Well, Front Desk

Dear Wing Kwan Thanks for staying with us at Leisure Inn Spires and giving us a great score. Kind Regards Cheyne Stebbing General Manager

Good Afternoon Frances, Thank-you for taking the time to review our hotel. We look forward to welcoming you back to Leisure inn Spires soon . Kind regards Front Desk

Dear Alex, Thank you for taking the time to review our hotel. We are pleased to read you enjoyed your stay & delighted that we have met your expectations. We look to welcoming you back again here at the Leisure Inn Spires Stay Well, Front Desk

Dear Cynthia, Thank you for taking the time to review our hotel. We are certainly glad that you enjoyed our spacious One Bedroom Apartments . However we disappointed that we failed to satisfy you overall, & apologise that there is stairs from the car park, unfortunately we have no control of that. We always try and accommodate all our guests request's to be close to rooms when you book more than one room. sometimes it is not possible, people extend, maintenance issue etc can also affect this from being close together. We hope you decide to stay with us again in the near future so you can experience a more positive stay with us. Stay Well, Front Desk

Dear Dennis, Thank you for taking the time to review our hotel. We are pleased to read you enjoyed your stay & delighted that we have met your expectations. We look to welcoming you back again here at the Spires Leisure Inn Stay Well, Front Desk

Dear Peter Thank you for taking the time to review our hotel . We are pleased to read you enjoyed your stay & that we have met your expectations. We look to welcoming you back again here at the Leisure Inn Spires Stay Well, Front Desk

Dear Gina Thanks for staying with us and taking the time to leave a review. All guests can park undercover in any space marked as hotel parking. I will review our welcome letter to ensure the parking instructions are clear. Our rooms contain either a Queen or King bed and while we try our best to accommodate requests we cannot guarantee that you will receive a King bed. I apologise for the hole you found in your towel and I will follow this up with our linen supplier and also our housekeeping staff. Thank you again for your feedback. I hope we might have an opportunity to accommodate you again in future and restore your confidence in Leisure Inn Spires. Kind Regards Cheyne Stebbing General Manager

Dear Lesley, Thank you for taking the time to review our hotel. We are pleased to read you enjoyed your stay & delighted that our location met your expectations. We look to welcoming you back again here at the leisure Inn Spires Stay Well, Front Desk

Dear Tiong We, Thank you for taking the time to review our hotel. It is always our aim to deliver a high standard of service & we are pleased that you felt we achieved this during your stay. We look to welcoming you back again here at the Leisure Inn Spires Stay Well, Front Desk

Hi Peter Thanks for your great 10 out of 10 review, it is very much appreciated. Kind Regards Cheyne Stebbing General Manager