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Reviews of Mercure Sydney Blacktown

4 out of 5
Mercure Sydney Blacktown
170 Reservoir Road, Arndell Park, NSW

Reviews

8.0

Very good

Rating 10 - Excellent. 318 out of 1001 reviews" "
Rating 8 - Good. 436 out of 1001 reviews" "
Rating 6 - Okay. 164 out of 1001 reviews" "
Rating 4 - Poor. 58 out of 1001 reviews" "
Rating 2 - Terrible. 25 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kirsten

Business traveller
Liked: Cleanliness
Close to Sydney zoo
Stayed 2 nights in Apr 2024

4/10 Poor

rupika

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My flights was delayed so I called up the hotel to let them know I will be arriving almost 2 days late. They were ok with it. When I got there they gave me a key to my room. I went to the room and someone was already staying in itZ the bed was h made and there was a bag full of cans. The towels had been used. Immediately I went to the masher who was an uncooperative and arrogant man. He organised another room but was far from apologetic and had the worst attitude for someone working with the Accor brand. I asked for a better room which he basically denied could be changed. Basically told me I don’t care if you complain touch luck. The breakfast which I paid for was below par. The buffet spread was barely anything. Absolutely disappointing amd certainly not a 4 star rating - misleading
Stayed 4 nights in Apr 2024

6/10 Okay

Ayeza

Stayed 1 night in Apr 2024

10/10 Excellent

Alan

Stayed 1 night in Mar 2024

4/10 Poor

Bruno

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Firstly, we were greeted by an electronic check in device! ( very impersonal ) One only toilet roll, no tea towel, no dishwashing liquid, black unhygienic mould in shower recess and the most uncomfortable squeaky bed mattress I’ve ever slept on! Woke up with an aching lower back! Three pillows instead of four! Most disappointing
Stayed 1 night in Mar 2024
Response from Mercure Sydney Blacktown Reception on 21 Mar 2024
Dear Utsav Aryal,Thank you for taking the time to tell us about your experience at the Mercure Sydney Blacktown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Please do not hesitate to contact me directly on 02079020800 if you wish to discuss this matter in further details.Sincerely,Mercure Sydney Blacktown Reception

10/10 Excellent

Meleseini

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Convenient to shops and restaurants. Room is perfect for families and always clean.
Stayed 3 nights in Mar 2024
Response from Mercure Sydney Blacktown Reception on 21 Mar 2024
We are so glad you enjoyed your stay with us. Thank you for the positive feedback, we highly appreciate it. Hope you choose to stay again soon. Kind regards, Mercure Sydney Blacktown

8/10 Good

Rob

Travelled with partner
.
Stayed 1 night in Feb 2024

4/10 Poor

Peter

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
2 fire alarms on the Friday Night/ Saturday morning, 1 at 1AM, the next at 2AM. Only decaf coffee in the rooms. The self-serve check in didn't work
Stayed 3 nights in Feb 2024

10/10 Excellent

Nichole

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

kieran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
welcoming, like a family
Stayed 1 night in Jan 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Overall it was a very pleasant stay. Close and convenient to all amenities. Will definitely stay again. Just a few faults will be the bathroom tile grout needs proper cleaning. I stayed one week and would be nice to hve the room vacuumed while we were out.
Stayed 10 nights in Dec 2023

6/10 Okay

Deborah K

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Aye Thidar

Stayed 2 nights in Dec 2023

8/10 Good

Wesley

Stayed 2 nights in Dec 2023

8/10 Good

Di

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After reading so many negative online reviews, I wasn’t expecting much. Yes, the room is small and so is the bathroom but it has everything you need for a short stay. The bed was very comfortable, bedding of good quality, bathroom very clean, loved having the microwave and kitchenette as well as a small table and chairs and a sofa for relaxing. There’s plenty of free parking too. Access to rooms seems odd though as you have to pass the kitchen to get to lift and hallway. Staff were pleasant if seemingly quite inexperienced (probably a legacy of Covid). Overall, I enjoyed my stay.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2023

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Wesley

Stayed 2 nights in Dec 2023

4/10 Poor

Craig

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Check in was poor. Reception is more like a coffee cart with no service as the staff are only interested in selling you drinks or donuts. You are instead directed to a kiosk to check-in. Booked a room that sleeps 3. No bedding supplied for sofa bed. Staff seemed totally perplexed with the request for additional bedding. No towels for additional person supplied either. Why book and pay for 3 people and then ignore the request. On check out, kiosk (no person to check you out only to sell you coffee) demanded additional payment, the amount of the commission that was charged by lastminute.com". Room was fine but it seems the only thing the staff are interested in is selling all the extras in the lobby. They are unwilling or unable to even ensure rooms are set up as booked and accounts are correct for check-out. Come on Accor, get the basic right before you try to wow everyone with coffee and donuts!
Stayed 1 night in Dec 2023

8/10 Good

Wesley

Stayed 1 night in Dec 2023

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room was nice enough, but the awful self check in system was a terrible introduction to the hotel. Paid for the buffet breakfast which was OK, but the coffee machine was broken and there were dirty plates on almost every table waiting to be cleaned up.
Stayed 1 night in Dec 2023

4/10 Poor

Jason

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy broken tiles noisey very old room nothing like the photos What staff no one answers the phone
Stayed 1 night in Dec 2023

2/10 Terrible

Peter

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
My message from them stated I would be greeted by staff upon arrival. When I got there someone from the cafe grunted at me to use the self check in. Then there are no signs to get you to your room. Then when in the room they say it was renovated in August 2023. I guess that did not include the filters of the air conditioner or the buildup of scum in the corners or the bathroom both of which look like they have been there for years. Also no conditioner in shower which is a normal checklist item. Finally ringing room service for an extra cup which was missing and no answer on three occasions. In fact had to call the landline as an external to get anyone. I had always trusted the Mercure brand however I’m not likely to return to this one.
Stayed 1 night in Nov 2023

10/10 Excellent

Sophia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2023

8/10 Good

Rosalie

Liked: Cleanliness, property conditions & facilities, room comfort
Clean
Clean and tidy, comfy beds and pillows. Reception wasn't always manned and making coffee at reception caused a few delays. No designated smoking area, bit hard when raining.
Stayed 1 night in Nov 2023

2/10 Terrible

Noel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Mohammed

Stayed 2 nights in Nov 2023

10/10 Excellent

Pavan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place for stay

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Chris

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room was dirty, toilet/bathroom floor had not been cleaned for, who knows how long, the bed linen was stained, and the jug broken. For an Accor premise; not a happy experience
Stayed 1 night in Oct 2023

8/10 Good

Analisa

Stayed 1 night in Oct 2023

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love my stays here. Convenient, staff are lovely, buffet at the Sports Club is amazing!!! My choice every time I visit Sydney.
Stayed 1 night in Jul 2023

6/10 Okay

John

Liked: Staff & service, room comfort
Not pleasant
Problems with the first allocated room owing to ripped curtains and dirt under the bed.
Stayed 2 nights in Oct 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to Blacktown shopping centre and next to Workers club
Stayed 4 nights in Sep 2023

6/10 Okay

Belinda

What i didn’t like is their was no extra towel or blanket when I asked for it
Stayed 2 nights in Sep 2023

8/10 Good

Faye

Liked: Cleanliness, staff & service, property conditions & facilities
All very good, would have preferred more than 2 black tea bags. Hairs on floor behind bathroom door. Enjoys the plentiful breakfast.
Stayed 1 night in Sep 2023

6/10 Okay

Dala

Liked: Staff & service
NA
Stayed 1 night in Sep 2023

2/10 Terrible

Gurmukh

Stayed 1 night in Sep 2023

4/10 Poor

Ben

Stayed 3 nights in Sep 2023

8/10 Good

peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel but very limited gluten free food options.
Stayed 1 night in Sep 2023

6/10 Okay

Pita Falaese

Travelled with family
Liked: Cleanliness, staff & service
Customer service was great. Unfortunately there was only one pillow for 2 single beds in which they were happy to give us extra.
Stayed 2 nights in Sep 2023

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Melissa

Stayed 1 night in Aug 2023

6/10 Okay

Raymond

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
All was good until checking out. I was charged the incorrect room rate. When I questioned it, I was told it was too late. It had already been charged to my credit card. I was promised a call back the same day to rectify and almost a week later have heard nothing. I have sent 3 emails with no response and have tried phoning the property but the phone rings out. Not what you would expect from Accor.
Stayed 1 night in Aug 2023

4/10 Poor

Jacky

Travelled with partner
Disliked: Amenities
The lift smelled of rubber burning the lounge was so dusty you couldn’t sit on it. The young man on the desk really didn’t look up from his phone. The carpet smelled. But!! A good bed. Would not stay here again.
Stayed 1 night in Aug 2023
Response from Mercure Sydney Blacktown Team on 21 Aug 2023
Dear Jacky,Thank you for taking the time to provide this feedback after your stay.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.At Mercure, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the areas of concern and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regards,Mercure Sydney Blacktown Team

6/10 Okay

Melissa

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Mercure Sydney Blacktown Team on 21 Aug 2023
Dear Melissa,We very much appreciate your comments regarding your stay at the Mercure Sydney Blacktown. Kind regards,Mercure Sydney Blacktown Team

6/10 Okay

Kevin, ULLADULLA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Reported soap dispenser in shower was not dispensing liquid soap nothing done only to find an extra shampoo dispenser not happy
Stayed 2 nights in Aug 2023
Response from Mercure Sydney Blacktown Team on 21 Aug 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Sydney Blacktown. Kind regards,Mercure Sydney Blacktown Team

6/10 Okay

James

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Cold room
Airconditioning had to be really turned up to make room warm enough to sleep in. Fridge kept freezing everything and could not find a dial to turn it down
Stayed 4 nights in Jul 2023
Response from Kind regards, Mercure Sydney Blacktown Team on 8 Aug 2023
Dear Guest, Thank you for taking the time to provide this feedback after your stay.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.At Mercure, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the areas of concern and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regards,Mercure Sydney Blacktown Team

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Easy check in, nice and quiet location easy walk to club for dinner
Stayed 2 nights in Jul 2023
Response from Mercure Sydney Blacktown Team on 8 Aug 2023
Dear Guest, Thank you for taking the time to provide this feedback after your stay.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.At Mercure, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the areas of concern and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regards,Mercure Sydney Blacktown Team