Exterior

Reviews of The Hydro Majestic Hotel

4 out of 5
The Hydro Majestic Hotel
52 - 88 Great Western Highway, Medlow Bath, NSW

Reviews

7.8

Good

Rating 10 - Excellent. 229 out of 680 reviews" "
Rating 8 - Good. 234 out of 680 reviews" "
Rating 6 - Okay. 131 out of 680 reviews" "
Rating 4 - Poor. 59 out of 680 reviews" "
Rating 2 - Terrible. 27 out of 680 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a classis, being brought back to its former gloryies and a very classy venue. I small item, they played a fairly small looped music throughout the hotels main areas, both morning and evening. Needs to be more varied.
Stayed 1 night in Apr 2024
Response from Stella on 26 Apr 2024
Hi John, thank you for sharing your feedback with us. We're glad to hear you enjoyed the classic charm of our hotel. We appreciate your suggestion regarding the music and will definitely take it into consideration for future improvements. We hope to welcome you back soon!

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Terrific location. I would recommend this hotel to anyone visiting the Blue Mountains. Beautiful hotel.
Stayed 2 nights in Apr 2024
Response from Stella on 23 Apr 2024
Andrew, thank you for taking the time to share your positive experience at our hotel! We're thrilled to hear that you found our staff helpful and enjoyed our terrific location in the Blue Mountains. We appreciate your recommendation and look forward to welcoming you back in the future.

6/10 Okay

Augusta

Travelled with partner
Liked: Cleanliness, staff & service
Very cool and nice old building. Construction out front and very limited parking makes getting luggage to the room, especially without a trolley, very difficult. The room was very clean, but very small. Overall, not great for the price, but great for nostalgia.
Stayed 1 night in Apr 2024
Response from Stella on 23 Apr 2024
Hi Augusta, thank you for sharing your feedback with us. We appreciate your kind words about our building and cleanliness. We apologize for any inconvenience caused by the construction and limited parking. Your comments are valuable to us as we strive to improve our guests' experience. Thank you again.

8/10 Good

Dai

Very nice
Stayed 1 night in Apr 2024
Response from Stella on 16 Apr 2024
Hi Dai, thank you for your positive feedback! We're glad to hear you had a nice experience. If there's anything specific you enjoyed or any areas you think we could improve upon, please feel free to let us know. We appreciate your support!

10/10 Excellent

Min

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stella on 16 Apr 2024
We thank you so much for your recent visit and for your rating. If there is anything you wish to comment on, please feel free to do so! We hope to welcome you soon!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Stella on 12 Apr 2024
We’re thrilled to hear you had a positive experience. Is there anything you’d like to share that we can pass along to the team?

10/10 Excellent

Amii

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is iconic and has lovely grounds and views. The staff are extremely helpful and kind.
Stayed 1 night in Mar 2024
Response from Stella on 5 Apr 2024
Amii, thank you so much for your kind words about our hotel! We're thrilled to hear that you enjoyed our iconic property, lovely grounds, and helpful staff. We appreciate your feedback and hope to welcome you back again soon.

10/10 Excellent

Zinet

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel , and staff were wonderful and helpful
Stayed 1 night in Mar 2024
Response from Stella on 14 Mar 2024
Hi Zinet, thank you for your kind words about our hotel and staff! We're thrilled to hear that you had a wonderful and helpful experience during your stay. We hope to welcome you back again soon for another fantastic visit.

6/10 Okay

Jeremy

Travelled with partner
Disliked: Amenities, property conditions & facilities
Has seen better days. Not very user friendly with some floors accessible by stairs only. Newly painted rooms. Bathrooms in desperate need of refurbishing, old plumbing that smells, aged tiles, taps etc. Furniture in room has stains. The beds are comfortable, they have blackout curtains and aircon. Woken up by staff trying to enter room(!!) Would we stay again, probably not.
Stayed 2 nights in Mar 2024
Response from Stella on 14 Mar 2024
Hi Jeremy, thank you for sharing your feedback with us. We're glad to hear you enjoyed the comfortable beds, blackout curtains, and air conditioning. We apologize for the issues you experienced with the bathrooms and furniture. Your comments are valuable to us as we work to improve our facilities for future guests. We do hope a change of heart and have the opportunity to make it up to you in the near future!

4/10 Poor

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
In booking the property one should be told that there is major construction surrounding the property! We also paid extra for our room so we had a view of the valley, which we did, however it was a single window it that was dirty! We also had reserved a king bed but were given a queen! All in all not the stay we had envisioned!
Stayed 1 night in Mar 2024
Response from Stella on 6 Mar 2024
Hi Robert, thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay. Thank you for your recommendations in relation to the construction. We will address these issues with our team to ensure they are resolved promptly. We appreciate your honesty and hope to have the opportunity to make it right in the future.

8/10 Good

Benjamin, South Windsor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed overnight in a heritage view room. The room definitely had the view and was clean and comfy. They are heritage rooms do a bit smaller but everything was there we needed. There is a lot of roadwork occurring just now outside the property but once inside this isn’t a problem.
Stayed 1 night in Feb 2024
Response from Stella on 12 Feb 2024
Hi Benjamin, thank you for your kind review! We're glad to hear that you enjoyed the heritage view room and found it clean and comfy. We apologize for any inconvenience caused by the roadwork outside, but we're happy to know that it didn't affect your overall experience. We appreciate your feedback and we look forward in welcoming back you soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Matthew

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pretty overpriced for what is available and what was on offer. Basically a room with a view and that's it. Not bad at all, just not worth the price
Stayed 3 nights in Jan 2024
Response from Stella on 2 Feb 2024
Hi Matthew, thank you for sharing your experience with us. We appreciate your feedback and apologize if the value didn't meet your expectations. We'll take your comments into consideration as we continue to improve our offerings.

10/10 Excellent

Maher

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Gareth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, peaceful with beautiful scenery
Stayed 1 night in Jan 2024
Response from Stella on 2 Feb 2024
Thank you, Gareth, for your positive feedback! We're thrilled to hear that you found our location quiet, peaceful, and enjoyed the beautiful scenery. It's our goal to create a serene environment for our visitors. We appreciate your kind words and hope to welcome you back soon.

6/10 Okay

Matt

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hydro seems to have lost its charm and become more commercial. To not have guest checked in in that grand entrance and routed to the side bar was disappointing.
Stayed 1 night in Dec 2023

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very special in the beautiful art deco filled public areas & loved the amazing views over the valley from a comfortable lounge seat. Loved the soft, large & cosy bed & privacy of our room. The Pavilion was a nostalgic bonus & great for a lazy afternoon & soaking up the valley views outdoors.
Stayed 1 night in Dec 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
What a maze. 1. The hotel check-in desk is tuck away to one side of the building. 2. Due to road works the entry into the hotel car park is not clear. 3. Needed to walk though a wedding reception and kitchen to get to my hotel room from where I checked in.
Stayed 1 night in Nov 2023
Response from Stella on 8 Dec 2023
Hi Eva, thank you for sharing your feedback. We apologize for any confusion you experienced with our hotel's layout and parking situation. We appreciate your input and will take it into consideration to improve the overall guest experience.

10/10 Excellent

Rhoyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hydro
We only stayed 1 night, but next time it will be for at least 3 nights. There is so much to see and take in, you need 3 nights. The history here is amazing. Our Barman, (James), who I called Lloyd, (from the barman in the Stephen King book 'The Shining', was a wealth of knowledge. Our meal at the 'Woodcut', was first class. We will be back here to stay in the near future.
Stayed 1 night in Nov 2023
Response from Stella on 24 Nov 2023
Hi Rhoyd! Thank you for your amazing review! We're thrilled to hear that you had a fantastic experience during your stay. We appreciate your kind words about our knowledgeable barman and the first-class meal at Woodcut. We can't wait to welcome you back for a longer stay soon!

10/10 Excellent

Boris

Liked: Cleanliness, staff & service
The hotel and service is excellent but the room condition is a bit older style.
Stayed 1 night in Nov 2023
Response from Stella on 24 Nov 2023
Hi Boris! Thank you for your feedback and for choosing our hotel. We appreciate your compliments on our excellent service. We understand your concern about the room condition and will take your comments into consideration for future improvements. We hope to welcome you back soon!

10/10 Excellent

Alex, Holder

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This iconic property remains as a memorable stopping point overlooking the Jamison Valley. Luckily we were able to see the valley as the early fog cleared off. We were upgraded to a room viewing the valley due to noise on the road side from construction.
Stayed 1 night in Nov 2023
Response from Stella on 16 Nov 2023
Hi Alex! Thank you for your kind words about our iconic property. We're thrilled to hear that you enjoyed your stay and were able to witness the beautiful view of the Jamison Valley. We apologize for any construction noise and hope the room upgrade made up for it. We appreciate your feedback!

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic views, excellent staff. A truly memorable experience
Stayed 2 nights in Nov 2023
Response from Stella on 16 Nov 2023
Hi Michele, thank you for your feedback. We're glad you have had a memorable experience whilst staying with us. We appreciate your comments about our staff. We hope to see you soon

8/10 Good

Alana

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
History was interesting, outlook and hotel was beautiful. Rooms were small and overpriced, but clean. Lounge room music was like spa music, will put you to sleep. In house Dining options limited.
Stayed 1 night in Oct 2023
Response from Stella on 16 Nov 2023
Hi Alana, thank you for your feedback. We're glad you found the history and outlook of our hotel beautiful. We appreciate your comments about the cleanliness of our rooms. We'll consider your feedback regarding the lounge room music and in-house dining options.

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely stunning! It exceeded our expectations. To step back in time into a beautiful world that is preserved in each wonderful room was a real pleasure. The staff were very helpful. It is a million dollar view from all windows. Dining in the Wintergarden Restaurant was excellent, delicious food & perfect service.
Stayed 1 night in Oct 2023
Response from Stella on 16 Nov 2023
Hi Julia, thank you so much for your wonderful review! We're thrilled that our hotel exceeded your expectations and that you enjoyed the preserved beauty of each room. Our staff is always here to help and we're glad you appreciated the million dollar view from every window. We hope to welcome you back soon!

6/10 Okay

Nikolai

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The view was very nice. Lots of nice big halls but all are empty. A hall called "Casino" did not have even a poker machine. Not much to do there. Aircon did not work and it was very cold. Very poor. The room was rather small. Position of TV is ridicules. Not on our list for returning there.
Stayed 1 night in Oct 2023

6/10 Okay

Geraldine

Travelled with partner
Liked: Staff & service
Disliked: Amenities
For the price we paid per night there should have been a mini bar in the room (as stated on website) or at least biscuits with the limited coffee supply. Also no ice facilities in fridge or hotel. Rooms are small and outdated with only a coat of paint over the old furniture. The bed was comfortable. Realise it was a long weekend but shouldn't be told the only option for dinner was the three course meal at $115 per head on top of paying $400 per night for the room. At $12 per bottle of beer that means the hotel is making $288 out of a carton of bottle beer that would cost $60 max to buy is a bit rude. At that price breakfast should have been included. Would be a great facility if you had nothing better than splash cash.
Stayed 2 nights in Sep 2023

8/10 Good

CHERYL

Liked: Cleanliness, staff & service
Grounds unkept
Stayed 1 night in Sep 2023

8/10 Good

suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Good service. Peaceful
Stayed 1 night in Sep 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Katelin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful trip back in time
The whole hotel oozes charm and sophistication – the rooms were comfortable and the staff were always ready to help.
Stayed 2 nights in Sep 2023

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Suzanne

Stayed 1 night in Aug 2023

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Room and bathroom was too small and cramped for $300 / night. The Hydro needs a freshen up. Back veranda overlooking Megalong valley has old tiles and I can see chipped paint. With a freshen up it will be a much nicer stay. No complaints about staff. Restaurant a little pricey.
Stayed 2 nights in Aug 2023

8/10 Good

Phillip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very spread out
Stayed 1 night in Aug 2023

8/10 Good

Erich

Stayed 1 night in Jul 2023

6/10 Okay

Derek

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Property is tired, carpets are fraying in areas of room and hallway, bathroom showing signs of mould, our room was on highway side so heard trains leave and bell signal each time train left. To top it off when going to sleep found massive cockroach crawling on side of bed
Stayed 1 night in Jul 2023

10/10 Excellent

David, Darwin

Stayed 2 nights in Jul 2023

8/10 Good

Roxanne

Stayed 1 night in Jul 2023

8/10 Good

Rusty

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful historical building. Excellent dining areas. Bedrooms were smaller comparitively however was clean with reasonable amenities.
Stayed 1 night in Jun 2023

4/10 Poor

Peng, Sydney

Liked: Cleanliness
Disliked: Staff & service
Lovely interior with beautiful views to the valley. However the lack of soundproofing between rooms and upstairs made relaxing and sleeping impossible. Requested a quiet room but wasnt given one as it was on the ground floor. Managed to change to a quieter room on the upper floor the next day but we were so tired from the lack of sleep the night before so this had ruined our weekend here. Won't be back for sure. Reception were listening to our needs the first ti me.
Stayed 1 night in Jun 2023

2/10 Terrible

Vicky

Extremely dissatisfied with the results when Expedia sent one email approving the date change followed by the next email refusing the date change when clearly in the AI agent discussions I clearly requested two dates for rescheduling and the response was that I did not make the date request very bad communication with AI which clearly doesn’t work The reason to change the dates was due to Covid and yet there was no consideration to the fact i was properly conducting myself to inform the hotel
Stayed 1 night in May 2023

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and dining were very good. Our room was tiny with only a double bed, which made sleeping very uncomfortable. The views made up for the bed.
Stayed 2 nights in May 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant design and build
Stayed 1 night in May 2023

4/10 Poor

Anthony

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
I was so disappointed
Stayed 1 night in May 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hydro Majestic is old world charm and is a beautiful place to stay. The rooms are modern with historic charm. The staff are welcoming and helpful. The sitting area in reception with the large windows was stunning and relaxing. Would definitely recommend staying here.
Stayed 1 night in May 2023

10/10 Excellent

Melina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Rebecca

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in May 2023

6/10 Okay

Stephen

Travelled with family
We have sent an email in reply to this question
Stayed 1 night in May 2023