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Reviews of The Village Glebe - Hostel

2 out of 5
The Village Glebe - Hostel
256 Glebe Point Rd, Glebe, NSW

Reviews

6.8
Rating 10 - Excellent. 27 out of 101 reviews" "
Rating 8 - Good. 24 out of 101 reviews" "
Rating 6 - Okay. 20 out of 101 reviews" "
Rating 4 - Poor. 14 out of 101 reviews" "
Rating 2 - Terrible. 16 out of 101 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Helen

Liked: Cleanliness, staff & service
It was pretty clean except for some food left in a cupboard. I had a double with an ensuite. The bathroom was very clean but the smell said there was an underlying mould issue. Took longer for the hot water to heat up than my actual shower takes so the first morning I assumed it was faulty and being in a rush I had a 30s very cold shower...so be patient! Ask for a kettle and toaster when you arrive if you have this type of room as I discovered that it hadnt got them in the morning. Bed was comfortable and I was surprised by how quiet the area and the hostel were at night. The staff were very friendly and helpful. For the price I paid it was still a pretty good deal despite the imperfections!
Stayed 3 nights in May 2024

4/10 Poor

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Somehow my booking got mixed up with an ensuite double room to a backpackers double room, the staff were pathetic, particularly when you consider the room I booked was more than my last day for an ensuite double room, no offered to change it no offer to upgrade me yet I'm a regular customer I find the service pathetic
Stayed 1 night in Apr 2024

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean, quiet hostel. Staff really easy and friendly. Bit removed from the action but there’s a bus stop probably 20 meters from the hostel so not a big deal. Great place
Stayed 5 nights in Feb 2024
Response from Stu - GM on 14 Mar 2024
Thanks George!I am thrilled you found the hostel clean and quiet and our staff friendly. We love the neighborhood vibe of Glebe and can't wait to share it with you again!

8/10 Good

Elle Celest

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The private room was very nice :)
Stayed 5 nights in Feb 2024
Response from Stuart Ryan on 29 Feb 2024
Glad you enjoyed it Elle!

6/10 Okay

Briyan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 14 nights in Dec 2023
Response from Stuart Ryan on 29 Feb 2024
Thanks!

4/10 Poor

Sarah

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were really lovely and helpful. The room however was a converted basement that probably shouldn't have been used as a sleeping room. It smelt of damp and mould and my daughter had health/breathing issues. The other guests created noise late into the night, talking on phones outside our window so we didn't sleep well. The fridge was leaking water and seemed unstable. There was no soap in the shower, which I would have expected for the cost. On a positive note, the room was clean and if I was a young person and was travelling, I think it would be a good option to stay and meet other young people. It was a good distance from Glebe shopping village and the bay.
Stayed 1 night in Jan 2024
Response from Stuart Ryan on 29 Feb 2024
Hi Sarah, I want to extend my sincerest apologies for the challenges you faced during your recent stay. I'm truly sorry to hear about the condition of your room and the disturbances from other guests. Your feedback is incredibly valuable to us, and we will be taking immediate action to address the issues you've raised. Ensuring the comfort and satisfaction of our guests is our top priority, and we will work diligently to prevent similar situations in the future. Despite these shortcomings, I'm glad to hear that you found our staff to be helpful and appreciated our convenient location. We value your patronage and hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards,Stuart RyanGeneral ManagerThe Village Glebe

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Katie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Nils Erik Kristoffer

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Nov 2023

6/10 Okay

Man Fung

Travelled with group
Liked: Staff & service
I paid for a single room, staff was good and room is clean overall. However, someone banged the front door all night or the door is generally shut with loud noise, it wasn’t a good experience.
Stayed 1 night in Oct 2023

8/10 Good

Ben

Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Howard

Stayed 1 night in Sep 2023

6/10 Okay

Shaun

Disliked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

Mb

Liked: Staff & service
Stayed 7 nights in Aug 2023

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good staff with clean shared space happy to be here alway there to help or have a talk with you, Atakan at the office!! :)

10/10 Excellent

Matthias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience to stay at the hostel. Nice area and very cool people and staff. The communication with Atakan was very easy going and fun. Would recommend it to others :)
Stayed 5 nights in Aug 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is exceptionally friendly. Situated in a cute/quiet area of Sydney. A few cafes within walking distance but for a Coles/woolies it's a bit far. Beds were comfy and everything was clean. No partying/heavy drinking was going on which is nice.
Stayed 2 nights in Aug 2023

6/10 Okay

Alexandra

Liked: Staff & service, amenities
I stayed in a private room just for a night as I had an event. Great location. Very easy to get to and from Sydney Central. It's within walking distance to a number of cafes/restaurants. .
Stayed 1 night in May 2023

10/10 Excellent

Clive Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice stay, convenient and friendly. In two weeks time I’ll come back
Stayed 6 nights in May 2023

2/10 Terrible

Sharm

Business traveller
Disliked: Staff & service
I have not been discriminated in regards, my age and gender as badly, as when I was discriminated against by these people, very poor property very badly managed. And they refused to give me a refund even know I was not allowed to stay there.
Stayed 13 nights in Feb 2023

2/10 Terrible

david

Stayed 1 night in Mar 2023

10/10 Excellent

Pauline

Liked: Staff & service, property conditions & facilities
The cleaning freindly staff
Stayed 3 nights in Feb 2023

2/10 Terrible

Ellie

Travelled with group
Disliked: Cleanliness, staff & service
They messed up our booking which made us homeless for nye. I booked it for 2 people but they told me the day before we arrive that they only had 1 bed available.They wanted us to pay another $250 for another bed, just for 1 night! which wasn’t in our budget. So I cancelled it and they said they’ll refund me but it’s been over a week and haven’t received anything, I’ve tried to contact them but got no reply.
Response from Caroline on 7 Jan 2023
Hi there Ellie - as our receptionists would have mentioned, the issue was actually that Expedia itself overbooked us over NYE due to a glitch in their system and not ours. We have raised the issue with them already, and believe it has already been fixed. As per your refund, this was already done on the 31st at 11:39am as we have already mentioned in our communication with you. If it hasn't appeared in your account, I suggest calling your bank and checking which card was used for your booking as we refunded the payment back onto the original card. We hope to see you back at The Village so we can make a better second impression.

8/10 Good

Faye

Stayed 1 night in Dec 2022

2/10 Terrible

Raman

10/10 Excellent

Ara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and tidy, check in was seamless.

10/10 Excellent

Colleen

Liked: Staff & service, amenities, property conditions & facilities
Very good management

4/10 Poor

James

Stayed 1 night in Nov 2022

6/10 Okay

Geok Lin Cecilia

Stayed 3 nights in Oct 2022

10/10 Excellent

Greg

Stayed 1 night in Nov 2022

2/10 Terrible

Jess

Stayed 1 night in Sep 2022

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here!
Awful experience – despite the website saying reception opens at 8.30, no staff turned up until 11. Check in starts at 2 & yet the reception staff said the room was “still being cleaned” at that time. No bed sheets were provided, until the “night manager” walked into the room at 1.30AM to deliver sheets. Stains all over the mattress including mould stains. There were cockroaches in communal areas and staff were generally unaccommodating and unhelpful. There were lots of other problems but these were the mains ones – definitely would not recommend staying here.
Stayed 1 night in Sep 2022

2/10 Terrible

Kristy

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Cyrus Ka Ming

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I tried to check in when I arrived, check in process was horrendous when their phone number doesn't work and they only respond via email. Keep in mind the following interaction was through email and you will understand how frustrating it is to wait for a reply. They told me my room is not available and they sent me a cancellation email which I never received. When I asked them what's going on, they told me to just contact Expedia to get a refund when I was sitting in their reception (nobody is at the desk). They asked me to see if I want to go to one of the other rooms, so I asked them if there's a phone number I can call to sort this out and they just stopped responding. Expedia contacted them to ask for a refund (through email as their phones don't work) and I'm still waiting for my refund a week later.
Stayed 1 night in Jun 2022

10/10 Excellent

Jonpaul

Liked: Staff & service, amenities, property conditions & facilities
It has very nice staff and very nice people staying there it is a great place to stay at has all the rooms needed like a big kitchen and a good laundry
Stayed 1 night in May 2022

4/10 Poor

Natalie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room that l booked wasn't available so l was offered a bunk bed room and shared toilet it looks like l have paid for the private room with ensuite l don't think its fair l should have to pay for something l didn't get l want a refund Please
Stayed 1 night in May 2022

2/10 Terrible

Justine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2022

2/10 Terrible

Marcus

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unable to contact staff, cockroaches in room, and filthy bathrooms
Stayed 1 night in May 2022

4/10 Poor

Trevar

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Impractical, inaccessible and uncomfortable.
This place is incredibly difficult to find. The street number is hidden, and there is no sign. The street number is also incorrect. When you get to the door, it tells you to go to another address. By the time you’ve figured out how to find the first address, you at least know which direction to go, which is just as well, because the second building you need to find is not even numbered, let alone signed. Luckily someone heard us wandering up and down the street counting driveways, and pointed out the building we wanted. We then started the lengthy process of trying to figure out how to get in. If you’ve seen an Indiana Jones movie, you may have some idea about how this works. Thankfully, a multi-page email provides details of the ten (yes, 10!) steps you will need to go through in order to access the building and your room. If you’re very lucky, someone might come and let you into your floor, or perhaps they’ll have propped a door open, because that step is wrong. Good luck! In case any of the 10 steps presents an impenetrable barrier to your check in, a phone number is conveniently provided, which allows you to leave a message that no one will respond to. In the room, there was an airconditioner, but no remote, so it can't be used and you have to confront Sydney's horrific humidity unaided. I have travelled all over the world and never have I encountered a hostel so determined to keep its guests out or melt them if they're unlucky enough to get in.
Stayed 1 night in Apr 2022

8/10 Good

Matt

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
nice place
nice place and cheap. there is a lot of work being done on the building so lots of new things being installed. room was VERY hot to sleep with only one window though. need phone and an app to open doors which was a bit weird so make sure your phone is charged. would stay again.
Stayed 1 night in Jan 2022

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
The amenities are tired and grimy. The checking was the most unfriendly experience I have had of checking into a backpackers or similar small accommodation place in 25 years of extensive travel, as a adventure tour guide and private travel across dozens of countries in Asia, Europe, Africa, North & South America and the Middle east. The 'Smart' room locks did not work as advertised w/ numbered code and required an phone app; good luck if your phone goes flat late at night accessing the building, your room or even going to the toilet. The kitchen was ok, the lounge felt like an old teen retreat in a half abandoned room with a half full fish tank sinking the place out. Lots of potential here, but no care taken - reduced traveller numbers due to Covid is no excuse for this lack of service and feel.
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Absolutely terrible, literally no staff. Wouldn’t ever go again.
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveller

Stayed 1 night in Mar 2021

6/10 Okay

Minjung, Mel

I booked a three bedded dorm then it was switched to 4 bedded room with opposite sex stayed in together. I expected a female room mate, well, great. Smh..... Location is amazing, close to tramshed, on main street of the quiet side. Price was great as well.
Stayed 2 nights in Dec 2020

4/10 Poor

UnhappyGuest, Glebe, NSW

Disliked: Staff & service
Unfortunately my experience here wasn’t great. The receptionist didn’t know much and took forever to check in. Simple questions baffled her. Once directed to another building, I walked over to be met with locked doors and absolutely NO signs anywhere on how to get in. The reception area in this building was closed. I went to press the night bell (even though it was 3pm) and guess what!?! The bell has been removed. So I looked at the check in information I was given, nothing. I looked for more signs to tell me how to get in. Nothing. Fortunately another guest was walking past inside and opened the door for me. Then I had NO idea where to go as there were no signs. Oh, sorry. Yes there were. There was about 7 Signs telling you to bring your linen to the reception at check out, but no map, no indication of where to go. I finally found the staircase and climbed up 3 flights and got to my room. (I have a broken back so doing this was painful enough), only to get to my room and the key pass doesn’t work!! I had to call the hotel and tell them I couldn’t get in. I then had to wait 15 mins for someone to come by to give me the “right” key. The room was stuffy and the fan was full of dust, the bathrooms stank and were dirty and the entire building is a echo chamber so when someone opens and closes a door, it is so loud. And they do it ALL night!! Invest in some better soft close doors, educate your staff and for goodness sake, put up a map and a sign so people know where to go!
Stayed 1 night in Sep 2020

8/10 Good

C.L.T

Business traveller
Liked: Cleanliness, property conditions & facilities
The atmosphere was pleasant. So was the upkeep. The room was spacious and comfortable.
Stayed 1 night in Dec 2019

6/10 Okay

David

Disliked: Property conditions & facilities
It was ok
Stayed 2 nights in Dec 2019