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Reviews of Wellness & Spa Hotel Principe di Fitalia

5 out of 5
Wellness & Spa Hotel Principe di Fitalia
Traversa Tonnara di Terrauzza 51, Syracuse, SR

Reviews

9.6

Exceptional

Rating 10 - Excellent. 52 out of 65 reviews" "
Rating 8 - Good. 9 out of 65 reviews" "
Rating 6 - Okay. 4 out of 65 reviews" "
Rating 4 - Poor. 0 out of 65 reviews" "
Rating 2 - Terrible. 0 out of 65 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star service
Lovely hotel, great restaurant, comfortable rooms, nice pool, fantastic spa but the best part was the amazing service, the staff are so friendly and helpful that it really made our stay.
Stayed 6 nights in Oct 2023

10/10 Excellent

Benjamin

Stayed 1 night in Oct 2023
Response from Isabella on 12 Nov 2023
We thank you for your kind review and are delighted to hear that you had a wonderful stay at our hotel. We look forward to welcoming you as our esteemed guests in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property, great staff and close enough to the sites. Beaches and Siracusa. The shuttle into town was very helpful.
Stayed 4 nights in Sep 2023
Response from Isabella on 12 Nov 2023
We thank you for your kind review and are delighted to hear that you had a wonderful stay at our hotel. We look forward to welcoming you as our esteemed guests in the future.

10/10 Excellent

Rebecca, Atlanta

Stayed 2 nights in Aug 2023
Response from Isabella on 12 Nov 2023
We thank you for your kind review and are delighted to hear that you had a wonderful stay at our hotel. We look forward to welcoming you as our esteemed guests in the future.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Great hotel in a nice quiet location. All the staff were very friendly and helpful throughout the stay. The outdoor pool had plenty of beds and loungers and it never felt crowded. The indoor pool and spa were nice to use when the weather turned. The food in the restaurant was great tasting and plentiful. All in all a great place to stay and visit the local area. Would definitely return.
Stayed 5 nights in Sep 2023

10/10 Excellent

Renan

Liked: Cleanliness, staff & service, property conditions & facilities
I didnt like the prices at the pool bar...too pricy
Stayed 1 night in Aug 2023

10/10 Excellent

joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families
Stayed 9 nights in Oct 2022

10/10 Excellent

Jorge

Stayed 9 nights in Oct 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just brilliant
Really nice relaxing hotel, the staff were really wonderful, we loved our stay here .
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sicilian Summer
A beautiful and tranquil resort just outside of Siracusa and the old town of Ortigia. The facilities including the gym and swimming pool is fantastic. The town is a 20 minute car ride away but there was a free shuttle provided by the hotel. The timing of the shuttles meant that you only really got to spend 2 hours in the town which was a bit of a rush to eat a meal and explore. Alternatively it meant spending too long a period in the town especially during a afternoon siesta where the town would be eerily quiet. The local beach (Fly Lido) is only 5 minute drive and again a free shuttle is provided on demand. However, although a lovely local family run beach bar, the beach was not as elegant compared to others e.g. Fontane Bianche (although this is €60 return taxi). The cost of eating at the hotel restaurant and purchasing drinks was extremely expensive and this was the hotels major downfall. However, this did encourage us to explore more of the city and experience many of its beautiful restaurants that it has to offer.
Stayed 7 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fantastic, I can see why the reviews are so good. A fantastically quiet location with excellent facilities but the defining selling point of this hotel are the staff who are without exception absolutely superb. We generally ate out in Ortigia which has a really good range of restaurants (mostly recommended by the hotel team) and the mini bus into town in the evening is a great feature. Breakfast is lovely and has everything you could hope for. So relaxing, I cannot recommend this hotel highly enough.
Stayed 10 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet clean and secluded property with attentive staff and large comfortable rooms. For July which is normally a busy month everywhere we had no problem accessing the property’s cabanas and at no point felt rushed or hemmed in by other guests. A small negative is that some of the staffs English could be a little better as confusion did occur on a few occasions.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service in peaceful and quiet surroundings
Stayed 7 nights in Jun 2019

10/10 Excellent

philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to rejuvenate.
Breakfast was fantastic and healthy, many options. The room and lobby was clean and updated. The spa is really cool place. Too cold for the outdoor pool, but I'd like to return.
Stayed 2 nights in Nov 2018

10/10 Excellent

JESSICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
This was our second time staying here. The food is incredible and the customer service is outstanding.
Stayed 1 night in Sep 2018
Response from I.A. Hotel Manager on 13 Oct 2018
We would like tot hank You for your precious words and for having found the time for reviewing our Hotel. We are grateful that you have had an enjoyable stay and we look forward to welcome You again as our special guests.

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room. Spa services were excellent. Breakfast was a real treat. Staff friendly and very helpful.
Stayed 2 nights in Sep 2018
Response from I.A. Hotel Manager on 13 Oct 2018
We would like tot hank You for your precious words and for having found the time for reviewing our Hotel. We are grateful that you have had an enjoyable stay and we look forward to welcome You again as our special guests.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very friendly staff. Felt very relaxed after an enjoyable stay.
Stayed 4 nights in Sep 2018
Response from I.A. Hotel Manager on 13 Oct 2018
We would like tot hank You for your precious words and for having found the time for reviewing our Hotel. We are grateful that you have had an enjoyable stay and we look forward to welcome You again as our special guests.

10/10 Excellent

Sue, Oxford England.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, large spacious bedrooms, amazing facilities and very good breakfast. Staff were extremely helpful and very pleasant. Pool area was fantastic.
Stayed 5 nights in Jul 2018

10/10 Excellent

Julie, Sicily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Holiday
Great holiday ,excellent clean pool and pool side bar, amazing spa facilities . Shuttle buses regular and on time . More information required about excursions, hidden costs , leaving some guests unprepared for day . Staff very good helpful and friendly
Stayed 7 nights in Sep 2017

6/10 Okay

AJHEA, Chichester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard Rock Hotel
Initial impressions good. Modern hotel, pleasant good sized rooms, excellent houskeeping, polite staff. Buffet breakfast ok. Family rooms in adjacent block from hotel. No interconnnecting doors. OK WiFi in rooms. Small terrace to rear but no view. Best feature of this hotel is the excellent pool. However this is spoilt by load (Rock) music played from pool bar. Not remotely in keeping with relaxing wellness spa. Load music also played on terrace at breakfast. Private beach not included with Expedia package. Hotel not within walking distance of either beach or town. Needs car to get around and access reasonably priced local restaurants. Overall, could be really good hotel but let down by load music by pool, no beach access and out of the way location.
Stayed 7 nights in Aug 2017

6/10 Okay

aysetravel, london

Liked: Cleanliness, staff & service
Family holiday
We were very excited about our Sicily hotel. The hotel has large land and is in the middle of nowhere. Initially, they were going to over charge us with service fees per head when we eat at the pool restaurant, however I spoke to the receptionist and they waived this. It is quite expensive hotel and we needed to pay for spa! I would think good value for money The restaurant staff are very helpful and reception staff vary...with regards to attitude. Overall, if you have a family, you can not do much around the area without a transport. I would not go there again.
Stayed 7 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2017

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2017

8/10 Good

Shirley and Bil, London, Ontario. Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - but overpriced
Excellent staff - everything was great except felt it was not a good value for the money given the exceptionally high rates in our opinion. We did not use the spa services as we were using the hotel as a base to explore the area.
View from outside lounge area

10/10 Excellent

Salvatore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Da tornarci
Stayed 1 night in Mar 2024
Response from I.A. on 18 Mar 2024
Siamo lieti che abbiate trascorso un magnifico soggiorno e ci auguriamo di poterVi accogliere nuovamente come graditissimi ospiti.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waouhhhh
Tout simplement excellent !!!
Stayed 7 nights in Aug 2022
Response from I.A. on 13 Oct 2022
Thank You very much for choosing us.

8/10 Good

Santi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022

10/10 Excellent

Expedia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacanza da ripetere e da consigliare
È stato un soggiorno bellissimo sotto tutti i punti di vista. La location è bellissima e ben curata. Lo staff è gentilissimo, molto professionale e sempre disponibile. Tutti ma veramente tutti bravissimi. I ragazzi del servizio in sala che abbiamo conosciuto di persona (non scrivo i nomi per non rischiare di dimenticare qualcuno), lo chef e tutti i suoi collaboratori (cucina di alto livello, piatti buonissimi e presentazione eccellente), la reception, il servizio pulizia, e tutti, ma veramente tutti, sua quelli che abbiamo conosciuto sia tutti gli altri che non abbiamo visto ma che hanno lavorato con molta professionalità.
Stayed 7 nights in Jun 2022
Response from Isa02 on 28 Jul 2022
Siamo felici di apprendere che abbia apprezzato i nostri servizi , lo staff tutto è felice di aver soddisfatto le Vostre aspettative.

10/10 Excellent

FRANCOIS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent séjour, très bel hôtel, personnel aux petits soins mais sans être envahissant. Petit-déjeuner copieux, varié, très bons ingrédients. Dîner excellent aussi. Les installations sont luxueuses. Nous recommandons !
Stayed 4 nights in May 2022

10/10 Excellent

Gaia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Livello eccellente sotto ogni punto di vista. Le piscine e la spa sono meravigliose. Il ristorante dell’albergo è delizioso ed il personale Incredibilmente disponibile
Stayed 4 nights in Apr 2022

10/10 Excellent

Maria Grazia

Stayed 1 night in Apr 2022

8/10 Good

Angela Paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine settimana di relax
Soggiorno piacevole, cucina ottima, suite panoramica, spaziosa, finemente arredata. Unica pecca: la spa. Funzionale e attrezzata, ma sicuramente da migliorare, in particolare, i trattamenti. Inoltre, in questo preciso periodo, non vi erano ingressi contingentati. Troppo caos e rumore!
Stayed 2 nights in Dec 2021

6/10 Okay

ANNALISA

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2021

10/10 Excellent

Rudolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021

10/10 Excellent

simona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Giovanni

Stayed 1 night in Sep 2021

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
War alles super
Stayed 5 nights in May 2021

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes ruhiges Hotel, nettes Personal, absolut weiterzuempfehlen!
Stayed 7 nights in Aug 2020
Response from Hotel Manager on 22 Sept 2020
Dear Sirs, Thank You for having chosen our Hotel and for Your kind words. We hope to welcome You again in the future as our special Guests.

10/10 Excellent

Vera regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
utto ottimo
È stato ottimo - purtroppo non abbiamo prenotato posto al Mare - e per ferragosto non c’era. Ma in albergo siamo stati benissimo. Personale ottimo, gentile e posto Meraviglioso!
Stayed 2 nights in Aug 2020

8/10 Good

CAMILLA

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Luogo meraviglioso, personale gentilissimo; pulizia e cura di ogni dettaglio, attenzione e cura alle esigenze del Cliente. Hanno coccolato noi e i nostri bambini, facendoci vivere una vacanza da sogno. Cibo eccellente, colazione spaziale. Davvero consigliatissimo.
Stayed 7 nights in Aug 2019

10/10 Excellent

SOPHIE - OLIVIER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness
Propreté très limité dans les espaces à vivre et dans les chambres. Service minimum par le personnel, en particulier à l.
Stayed 3 nights in Apr 2019
Response from Is09 on 12 Jun 2019
Cher client, je suis désolé que vous ayez eu cette perception de notre personnel et de notre propreté. Comme vous pourrez le constater sur plus de 1 100 commentaires sur le voyage, la propreté et le personnel sont notre point fort. J'espère qu'il pourra venir nous rendre visite afin que nous puissions y réfléchir à nouveau.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
härligt för barnen
Stayed 5 nights in Jul 2018

10/10 Excellent

Nicole, Aix en Provence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabuleux
Excellent hotel , nous étions dans l'annexe, chambre spacieuse,calme ,bien insonorisée et très propre . Les piscines de l'hôtel , les jardins , le personnel , le petit déjeuner, le repas du soir .... tout était parfait . Accueil très souriant et agréable . Le personnel est vraiment adorable . Nous y retournerons sans aucune hésitation et avec un immense plaisir . Navettes gratuites pour la plage et pour Syracuse appréciables. Bref, que du positif. Nous avons adoré
Stayed 7 nights in Jun 2018

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from HPDF General Manager on 30 Jun 2018
Vi ringraziamo per aver scelto la nostra struttura.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent services and area - we strongly recomand
Stayed 4 nights in Jun 2018
Response from HPDF General Manager on 19 Jun 2018
Thnk You for Your precious words. Hope to welcome You again in our Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schöner und ruhiger Garten. Top Service. Der Pool ist riesig und reichlich liegen. Perfekt zum entspannen.
Stayed 2 nights in May 2018
Response from Hotel Manager on 2 Jun 2018
Dear Sirs, Thank You for having chosen our Hotel and for Your kind words. We hope to welcome You again in the future as our special Guests.