Outdoor pool

Reviews of Western Inn & Suites

2 out of 5
Western Inn & Suites
222 Kern Street, Taft, CA

Reviews

7.8

Good

Rating 10 - Excellent. 31 out of 108 reviews" "
Rating 8 - Good. 51 out of 108 reviews" "
Rating 6 - Okay. 15 out of 108 reviews" "
Rating 4 - Poor. 5 out of 108 reviews" "
Rating 2 - Terrible. 6 out of 108 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Melodie, CAMARILLO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 29 Apr 2024
Hi Melodie! Thank you for leaving us a 5/5 review! It's great that you were satisfied with the cleanliness of our rooms. We're happy to have served you and we hope to see you again!

6/10 Okay

Lucy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
This is a basic hotel with a few nice things: room we were in had a redone bathroom with a nice shower. There are several decent restaurants nearby. The room is a decent size. Negative: Towels are minuscule in size and paper thin. They also don't supply enough. The floor of the room was filthy - our feet stuck to it. Upholstry on the chairs was dirty and worn (chair 1); ditry and torn (chair 2). Pillows on the bed were thin and lumpy.
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on 22 Apr 2024
Dear Lucy, Thank you for sharing your detailed feedback regarding your recent stay. We sincerely apologize for the shortcomings you experienced during your time with us. Ensuring cleanliness and comfort for our guests is a top priority, and we regret that we fell short of meeting your expectations in this regard. Your comments regarding the towels, room cleanliness, and the condition of the furnishings have been duly noted, and we will take immediate steps to address these issues to prevent similar occurrences in the future. We appreciate your valuable feedback as it helps us to identify areas for improvement and ensures a better experience for our guests going forward. If there's anything else we can do to address your concerns or if you have any further feedback, please feel free to reach out to us directly.

10/10 Excellent

MARVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to spend the night
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 14 Apr 2024
Dear MARVIN, Thank you for your feedback. We are glad to hear that you found our hotel to be a suitable place to spend the night. We aim to provide a comfortable and convenient experience for all our guests, and we look forward to having the opportunity to host you again in the future.Sincerely,

8/10 Good

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff and cleaning staff were attentive and kind. The only drawback to this property is the road noise directly in front of the business. It seems that many of the locals believe that the louder their exhaust, the better the vehicle. Additionally, the parking lot is located directly outside the rooms. Therefore, the noises of those exiting and entering their vehicles, including the noise from the horns when locking vehicles, come directly into the rooms.
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on 16 Mar 2024
Hello Harold, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Good

Stefanie

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 12 Feb 2024
Hello Stefanie, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 Good

MARVIN

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good place was clean and safe
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on 10 Feb 2024
Hello Marvin, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Lance

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Owner was great
Stayed 3 nights in Nov 2023
Response from MP - Guest Relations Manager on 19 Nov 2023
Hello Lance, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

8/10 Good

rande

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
Not bad good value and the restaurant next store is great
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 3 Oct 2023
Hello Rande, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

2/10 Terrible

Julio

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The refrigerator was rattling all night, the bathroom fan sounded like an airplane as well as the air conditioning
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on 28 Aug 2023
Hello Julio, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Juan

Disliked: Cleanliness
I was given a price at reservation and was charged $12 dlls more night at check-in Stayed 3 nights And I had to sign a no-tax charge notification Management was rude
Stayed 2 nights in May 2023
Response from MP - Guest Relations Manager on 2 Jun 2023
Hello Juan, It is disheartening to hear about your experience. We apologize for the inappropriate behavior shown by our staff. Our team never wants our guests to go back like this with a bad experience. We are actively investigating your feedback with our management for prompt action. And will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

JAMES

Stayed 1 night in May 2023
Response from MP - Guest Relations Manager on 22 May 2023
Hello James, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Alice

Liked: Cleanliness, room comfort
Stayed 4 nights in May 2023
Response from MP - Guest Relations Manager on 13 May 2023
Hello Alice, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected.
Stayed 1 night in Apr 2023
Response from MP - Guest Relations Manager on 28 Apr 2023
Hello Karen, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from MP- Guest Relations Manager on 25 Apr 2023
Hello Walter, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Ming, Anaheim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did a one night stop at this hotel. The front desk lady was friendly. The room was near the pool. It was quiet at night.
Stayed 1 night in Apr 2023
Response from MP - Guest Relations Manager on 24 Apr 2023
Hello Ming, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from MP - Guest Relations Manager on 25 Apr 2023
Hello Valued Customer, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

Ling

Travelled with family
Liked: Property conditions & facilities
Good place to stay after visiting soda lake
Stayed 1 night in Apr 2023
Response from MP - Guest Relations Manager on 18 Apr 2023
Hello Ling, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

6/10 Okay

George

Disliked: Amenities
Reasonable pricing TV was primarily a pay TV
Stayed 1 night in Oct 2022
Response from Sincerely, MP- Guest Relations Manager on 30 Oct 2022
Hello George, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, bathrooms are great nice and clean.
Stayed 1 night in Sep 2022
Response from Sincerely, MP- Guest Relations Manager on 28 Sept 2022
Hello Jorge, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022
Response from Nina on 22 Jun 2022
Thank you

6/10 Okay

Greta

Stayed 1 night in Jun 2022

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from MP - Guest Relations Manager on 20 Jun 2022
Hello Kathy, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

10/10 Excellent

Raymond

Stayed 1 night in May 2022
Response from MP - Guest Relations Manager on 22 May 2022
Hello Raymond, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything good. No ice in the ice machine. What? Needed ice.
Stayed 1 night in Apr 2022
Response from MP - Guest Relations Manager on 12 Apr 2022
Hello Anne, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from CM - Guest Relations Manager on 31 Mar 2022
Dear Guest, Thank you for leaving us a perfect rating. We are very pleased to see from your response that you enjoyed staying with us. Our goal is fulfilled, knowing that we have served to your satisfaction. We look forward to the next time that we can serve you again!

10/10 Excellent

Brian

Liked: Staff & service, room comfort
Road trip stop
All good. Clean and comfortable.
Stayed 1 night in Mar 2022
Response from MP - Guest Relations Manager on 27 Mar 2022
Hello Brian, We’re so happy to hear that you enjoyed your stay with us and we're looking forward to welcoming you again soon!

2/10 Terrible

Fred

Travelled with family, Business traveller, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who checked us in was rude, very disrespectful & out of place. Will never go back nor recommend this place. It’s a dump, plus she took $40 in cash for deposit and when I asked for a receipt she insulted us for asking. I left her the $40 & I hope it solves her issues. The chairs and beds are so disgusting that you don’t even want to use them. We give this place a -10, horrible.
Stayed 2 nights in Feb 2022
Response from CM - Guest Relations Manager on 20 Feb 2022
Dear Fred, Thank you for bringing this to our attention. Customer service is one of the things that we value the most, and rudeness to guests is not something that we would tolerate. We will review this incident to ensure that we can take actions and correct the behavior. Hopefully, you will come back and see us again. Sincerely,

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay. Bed was a little hard for my liking pillows worn out but ok for the location
Stayed 2 nights in Dec 2021
Response from CM - Guest Relations Manager on 1 Jan 2022
Dear Jeffrey, Thank you for leaving us a review. I am pleased to know that you had a nice stay. We are happy to have served you and we look forward to the next time that we can serve you again. Sincerely,

6/10 Okay

Natasha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The place was a great place to spend the night, but Expedia didn't pass along the reservation so I had to inform the person at the desk about my reservation details.
Stayed 1 night in Nov 2021
Response from CM - Guest Relations Manager on 24 Nov 2021
Dear Natasha, Thank you for leaving us a review. I am glad to learn that you had a nice stay with us. It has been our pleasure serving you and we hope to see you again. Sincerely,

8/10 Good

Dominic

Stayed 3 nights in Sep 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
The lady who checked us in was not very kind. The television did not work and I requested a smoke free room and the room smelled intensely of cigarettes. Also the light in the bathroom flickered which my children where not a fan of.
Stayed 1 night in Aug 2021
Response from ES - Guest Relations Manager on 27 Aug 2021
Dear Guest, It is much appreciated that you took the time to complete the online survey on your recent stay at our hotel. Our entire team would like to express our sincere apologies for any dissatisfaction you may have experienced, as well as any inconvenience this has given you. Your experience did not meet the high standards established by our business. Nonetheless, the management is already contemplating what action to take in response to these occurrences. You may rest confident that everything will be better the next time you come to our hotel. Truly,

8/10 Good

Zeus A

Stayed 1 night in Aug 2021

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, room comfort
In the swim!
We had been on the road for the better part of 18 days and this was our last stop before heading home. The most wonderful thing was the pool! Other hotels had pools, and this one was small by comparison, BUT this one had an ADA lift! I was totally impressed.
Stayed 1 night in Jun 2021
Response from Nina on 10 Aug 2021
thank you

10/10 Excellent

Kourtney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Friendly staff, clean and comfortable rooms
Stayed 1 night in Jul 2021
Response from CM - Guest Relations Manager on 28 Jul 2021
Dear Kourtney, Thank you for your wonderful review! Your feedback is very important to us and it is great to know that we have delivered to your satisfaction. We look forward to the next time that we can provide you another exceptional service. Sincerely,

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Not terrible
The air conditioner was off, and had been for some time before we arrived. We checked in a little after midnight in the middle of summer and the room was stifling hot. It took over an hour to cool down enough to sleep. It was fine overall--bathroom had been recently remodeled and it was clean. Bed was a little hard but did the job for one night.
Stayed 1 night in Jul 2021
Response from CM - Guest Relations Manager on 28 Jul 2021
Dear Valued Guest, Thank you for leaving us a review. I understand that there have been some factors that had a bit of a negative impact to your overall experience. Please know that we appreciate you providing us insight on the aspects that we need to improve on. We hope that you will come back and see us again. Sincerely,

8/10 Good

Amanda

Stayed 1 night in Jun 2021
Response from ES - Guest Relations Manager on 21 Jun 2021
Dear Amanda, We appreciate you for completing our online survey on your stay at our property. On behalf of our team, thank you for giving us a satisfactory rating. We hope to hear more about your experience so that we can better serve you in the future. We are looking forward to serving you again soon! Sincerely,

8/10 Good

Donald

Liked: Property conditions & facilities, room comfort
A little out dated
The room was adequate but definitely out there then I could use a facelift.
Stayed 1 night in Mar 2021
Response from CM- Guest Relations Manager on 16 Jun 2021
Dear Donald, Thank you for leaving us a review! I hope that despite the things that we still need to improve on, you were satisfied with your stay. We are continuously looking into updates that would help us improve on our services. We hope to get another opportunity to serve you again! Sincerely,

10/10 Excellent

Memorie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from CM- Guest Relations Manager on 16 Apr 2021
Dear Memorie, Thank you for rating us 10/10! Getting a perfect rating is always a pleasure as it reflects our efforts in giving our guests great service. We will keep on striving to give our guests even more satisfactory accommodations. We look forward to seeing you again. Sincerely,

8/10 Good

Shari

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2021
Response from CM- Guest Relations Manager on 17 Apr 2021
Dear Shari, Thank you for taking your time to give us a rating! Your feedback is very important to us. We encourage you to let us know if you have any suggestions that can help us better our services, or if you have encountered anything during your stay that you would want to discuss with us. We thank you for choosing us and we hope to see you again! Sincerely,

6/10 Okay

Catalina

Business traveller
Loud neighbor
The person or persons in the room next to us had the volume on blast all night through the morning!! We tried to ignore it and tried to get some rest as we had a busy day the next morning. This is not the fault of the hotel just some selfish person.
Stayed 1 night in Mar 2021
Response from RP - Guest Relations Manager on 28 Mar 2021
Hi Catalina, Thank you very much for making time to share your experience with us. We’re really sorry for the inconvenience you had. May we suggest next time, please walk right up a manager and voice your concerns. We always like to ensure that our guests have the best time when they visit us. We’d be glad if you give us one more chance to provide better experience.

10/10 Excellent

william

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a little off the beaten path.
business trip to taft california. hotel is comfortable. if you stay in taft, stay at the western inn.
Stayed 7 nights in Mar 2021
Response from Nina on 25 Mar 2021
THANK YOU

8/10 Good

Dora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from RP - Guest Relations Manager on 24 Mar 2021
Hi Dora, Thank you for taking the time to rate us. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, great value
Stayed 2 nights in Mar 2021
Response from Nina on 15 Mar 2021
thank you

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Nina on 15 Mar 2021
Thank you

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2021
Response from RP - Guest Relations Manager on 24 Mar 2021
Dear Valued Guest, Thank you for taking the time to rate us. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!

6/10 Okay

Jacqualene

Travelled with family
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2020
Response from Nina on 1 Dec 2020
Thank you

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2020

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ross country road trip
It was very nice
Stayed 1 night in Jul 2020
Response from Nina on 29 Jul 2020
Thank you come again

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean rooms, friendly staff, reasonable prices, close to a lot of mixed food.
Stayed 4 nights in Apr 2020