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Reviews of Icolour Villa

3.5 out of 5
Icolour Villa
No. 599, Yongchun East 7th Road, Nantun District, Taichung

Reviews

9.0

Wonderful

Rating 10 - Excellent. 70 out of 115 reviews" "
Rating 8 - Good. 33 out of 115 reviews" "
Rating 6 - Okay. 7 out of 115 reviews" "
Rating 4 - Poor. 1 out of 115 reviews" "
Rating 2 - Terrible. 4 out of 115 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I chose the “pay at the hotel” option on the website agreeing to “pay in local currency”. However, this hotel charged my debit card without my authorization. I tried to explain the situation using a translation app since they don’t speak English well. Then the receptionist showed me a translation that said , “no way”. A different receptionist tried to fix the situation the next day, but my card had already been charged. Therefore, I had a negative balance in my U.S. bank account and had to borrow money. It was a horrible experience. The customer service was horrendous upon arrival. It’s not foreigner friendly at all. The hotel should not have “the pay at the hotel” option if they are going to charge your debit or credit card regardless.
Stayed 2 nights in May 2020

2/10 Terrible

Donald

Disliked: Staff & service, room comfort
Bad service, noisy room, bad wifi
When arrived, was informed that check in was only at 9:00pm even though check in time on booking was 7:30pm. Then was told that unable to keep our bags as didn't have space. When in room, we could hear noise from singing from the upstairs room as well as loud draining from the baths above. Mattress and pillows were uncomfortable. Lastly, the wifi was bad and consistently turning off the internet access
Stayed 1 night in Dec 2018

8/10 Good

Yuen

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023

8/10 Good

po ching

Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
適合休息幾小時
如果只是要休息一下很推薦，但是不適合住宿。床不太好睡，睡眠品質不佳
Stayed 1 night in Apr 2023

10/10 Excellent

HSIAO TING

Stayed 1 night in Apr 2023

6/10 Okay

HUNG CHIEH

Stayed 1 night in Mar 2023

8/10 Good

Yu-Zhen

Stayed 1 night in Mar 2023

10/10 Excellent

CHING HSUAN

Stayed 1 night in Feb 2023

10/10 Excellent

SI YU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

MINGCHI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Huimin

Stayed 1 night in Dec 2022

10/10 Excellent

WENCHIEN

Stayed 1 night in Dec 2022

10/10 Excellent

Chun Ti

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

yu-hui

Stayed 1 night in Dec 2022

10/10 Excellent

YIJING

Stayed 1 night in Nov 2022

10/10 Excellent

怡惠

Stayed 1 night in Nov 2022

10/10 Excellent

YU SYUAN

Stayed 1 night in Oct 2022

8/10 Good

Shu Hui

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2022

10/10 Excellent

Chi yun

Stayed 1 night in Aug 2022

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
不好的住宿經驗
住宿當晚冷氣壞掉，入住時冷氣溫度調到22度，結果溫度不但沒降下來反而升到27度，就這樣熱到睡不著，一直跟櫃台反應，櫃台只說從中控那邊可以調節溫度，但是過了一個小時溫度一樣27度，就這樣反應了四次櫃台終於說要叫人來處理，可是當下已經半夜一點多身上沒穿衣服根本不方便讓人進入房內，後來過20分鐘又說要幫我們換房間？半夜一點半還要收拾行李換房？如果早在晚上11點反應時馬上處理不就好了，等到一點半才說要幫我們換房間，最後我只能請櫃台給我一台電風扇勉強撐著睡著，實在是花錢買罪受
Stayed 1 night in Jul 2022

10/10 Excellent

CHEN YU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Lee chin-lung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

PEIYU

Stayed 1 night in Apr 2022

2/10 Terrible

Chang

Stayed 1 night in Apr 2022

10/10 Excellent

Yu-chang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Zi Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常棒
房間很好 但是房間內煙味很重 其他非常好
Stayed 1 night in Jan 2022

8/10 Good

CHIA YEN

Stayed 1 night in Aug 2021

8/10 Good

Yi-Hsuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

WEI YU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

YI LING

Stayed 1 night in Oct 2021

8/10 Good

Lee chin-lung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Su chin

Disliked: Staff & service
Stayed 1 night in Oct 2021

8/10 Good

Ya-Ting

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2021

10/10 Excellent

Zhizhong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
讚
各方面都很完美除了晚上電視訊號不好而已
Stayed 1 night in Sep 2021

10/10 Excellent

Sheng jing

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

DAIYU

Liked: Staff & service, property conditions & facilities, room comfort
房間不錯大特別是SPA區很喜歡 只是床的旁邊兩側安全門跟入口門睡覺很沒安全感，隔音也不太好 房內煙霧有電中沒辦法散去對不抽菸的人來說很困擾 裝潢很美
Stayed 1 night in Aug 2021

8/10 Good

Jia Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
這樣的價位CP值好！
Stayed 1 night in Aug 2021

10/10 Excellent

Yi ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

tsai-yu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Shu Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

6/10 Okay

Chen ying

還可以
環境還不錯，可惜螞蟻有點多，希望能解決問題。
Stayed 1 night in Nov 2020

10/10 Excellent

CHIAO-FAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
電視訊號一直不好，播播停停。需要改進
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間很大,但是隔壁洗澡放水聲音非常的大
Stayed 1 night in Sep 2020

10/10 Excellent

SHEN WEI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
推
房間超級大，浴室也是。二歲的兒子在房間裡不停的奔跑，開心的不得了。服務人員也是親切。很愉快的一次經驗。
Stayed 1 night in Jun 2020

6/10 Okay

fu-chia

Liked: Cleanliness, property conditions & facilities, room comfort
入住登記的感受度
您好 住了兩天剛剛評分評錯了 第一晚從入住到退房都滿分。但第二晚入住過程稍微不解 因為第一晚證件也是拿同住人證件登記馬上入住，第二晚因為有換房型我們有退房 但入住時堅持拿訂房人證件登記，這也合理如果是確認的步驟。但證件拿走到我們完成入住就在入口等了七八分鐘在裡面嘻哈聊天 我就不懂了... 接下來入車庫我們已經關鐵門就是住在出口處正對的822房瞬間又被打開感覺又突然更差.....其餘感受度跟第一天一樣完美。 因為連兩天都只能選擇麥當勞早餐 我們主動說只要飲料 櫃台接洽人員也很貼心說可以選別的主餐 不吃會餓 但樂活整體來說 第一天的好體驗彌補了第二天不足。
Stayed 1 night in Jun 2020
Response from 樂活行館客服專員 on 29 Jun 2020
游小姐您好，針對第二天安排住房時的小狀況，因為是實習生站櫃第一周，讓您等候許久感到非常抱歉，也感謝您的親切體諒，給實習人員服務的機會，針對櫃檯接待能力，本館會在加強管理，打擾您連假出遊的好興致，樂活將致上最高歉意，也期待您再次蒞臨見證我們的成長，祝有愉快的一天。