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Reviews of Honjin Hiranoya Bekkan

4 out of 5
Honjin Hiranoya Bekkan
1-5 Honmachi, Takayama, Gifu-ken

Reviews

9.4

Exceptional

Rating 10 - Excellent. 282 out of 409 reviews" "
Rating 8 - Good. 108 out of 409 reviews" "
Rating 6 - Okay. 14 out of 409 reviews" "
Rating 4 - Poor. 2 out of 409 reviews" "
Rating 2 - Terrible. 3 out of 409 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The great experience of staying in a nice Ryokan, exceptional breakfast experience either western or Japanese depending on your preference. Great staff and service
Stayed 1 night in Mar 2024
Response from Holly on 1 Apr 2024
Thank you very much for having stayed at here Honjin Hiranoya Bekkan.It's our greatest pleasure to realized that you were satisfied with the service.Thank you so much.Wish a memorable trip in Japan.

10/10 Excellent

YUKI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Woderful place for onsen .
Stayed 2 nights in Mar 2024
Response from Holly on 23 Mar 2024
Thank you very much.Have a good time.

10/10 Excellent

Anthony

Stayed 1 night in Feb 2024
Response from Holly on 23 Mar 2024
Thank you very much.

10/10 Excellent

Ghee Hwee

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Holly on 8 Mar 2024
Thank you so much.

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and service
Amazing stay. Service is excellent, especially the shuttle service between the hotel and the train station. The staff are so obliging. Location is good as it is within walking distance to the old town and most restaurants/cafes and shops.
Stayed 1 night in Dec 2023

10/10 Excellent

Lyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredible. Very courteous and helpful. The location is in walking distance to attractions. The staff made me feel welcomed. I highly recommend this establishment.
Stayed 1 night in Dec 2023

10/10 Excellent

HONG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All are good
Stayed 1 night in Dec 2023
Response from Holly on 9 Dec 2023
Thank you so much for sharing the reviews with us.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Ming

Stayed 1 night in Nov 2023

10/10 Excellent

Laurence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The traditional accommodation, the friendly attentive staff. We loved it all..the kaiseki dinner, the Japanese style western breakfast and the views around the ryokan were stunning.
Stayed 1 night in Oct 2023
Response from Holly on 28 Oct 2023
Thank you very much.It's our pleasure to leave such a nice experience for you.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Holly on 25 Nov 2023
Thank you so much for your staying and points evaluation.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for Onsen
Great place to stay, great location, staff wonderful. Didn’t eat here so can’t comment on food. Room and particularly bathroom a bit on the small side. Onsen and massage excellent
Stayed 3 nights in Sep 2023
Response from Holly on 13 Oct 2023
Thank you so much for your staying at here.It's our pleasure to leave you a excellent experience.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquility
Quiet, serene and relaxing. I came to detox in the onsen and I got what I wanted
Stayed 1 night in Sep 2023
Response from Holly on 13 Oct 2023
Thank you so much for your staying at here.

10/10 Excellent

tim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and character
Stayed 2 nights in Aug 2023
Response from Holly on 13 Oct 2023
Appreciated your staying at here.

10/10 Excellent

Kam Yi

Stayed 1 night in Aug 2023

10/10 Excellent

Logan

Stayed 2 nights in Jun 2023
Response from Holly on 26 Nov 2023
Thank you very much.

8/10 Good

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice traditional Japanese room. Property is close to shopping and dining. Staff are very helpful.
Stayed 1 night in May 2023
Response from Holly on 26 Nov 2023
Thank you so much for having stayed at Honjin Hiranoya Bekkan.It is our greatest pleasure to realize that you were satisfied with the room and the staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we felt love ke royals
we arrived before noon, room was ready and we were treated like royals. breakfast is amazing!
Stayed 2 nights in May 2023
Response from Holly on 26 Nov 2023
Thank you so much for your staying at Honjin Hiranoya Bekkan.It is our greatest pleasure to realize that you were satisfied with the service and breakfast.We look forward to your next visit if any chances.

2/10 Terrible

Rafi

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms are with terrible smell !!!
Stayed 1 night in Apr 2023
Response from Holly on 26 Nov 2023
Thank you for sharing your review with us.We apologize for the terrible smell during your visit.Appreciated Next time you can point it out directly on the spot.We have reviewed it with our staff to take possible improvement.Again, thank you very much for your valuable feedback.

10/10 Excellent

KEIKO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Sum Yee Selina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was superb, staff were nice, the meals were lovely, the only thing that disappointed me a bit was there is no outdoor hot spring for ladies and I didn’t know that when I booked (probably I didn’t read the details properly)
Stayed 1 night in Feb 2023

10/10 Excellent

Pasana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service

10/10 Excellent

May

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Excellence location! The service at this hotel is very good, very friendly and approachable staffs! My child is below 3 so there was no additional charge for meals, but they prepared very scrumptious dinner & breakfast for her! Will definitely stay at this hotel again if I visit takayama!
Kids meal
View from room
Stayed 1 night in Dec 2019

10/10 Excellent

Cathryn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for Takayama
Our stay at this ryokan did not disappoint! It was a special experience from the beginning to the end. The service is excellent and the location is ideal. We enjoyed the keiseki and Hida beef dinners and the interesting Japanese breakfasts.
Stayed 2 nights in Dec 2019

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay with an excellent location
Food was good. I have only been to another ryokan and this was the first time I was offered food with affiliated restaurants if you stay more than one night
Stayed 2 nights in Nov 2019

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay in Takayama
Japanese hospitality at its best. Amazing service!
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Sara, New York, NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location right on the river and near the historical areas. Most attentive service you'll ever get from hotel staff. Authentic Japanese inn experience.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible experience. When arriving at the hotel, a hotel employee was already waiting for us outside (I guess he was waiting for guests all afternoon). Check in was very smooth and friendly. The rooms were very comfortable. We booked the dining option and the food was excellent! At night we visited the onsen on the top floor of the hotel. Great experience except for the couple of tourists who unfortunately refused to obey hotel rules and wore swimwear and didn't shower before entering the onsen. The location is great, only a couple of minutes walk to Sanmachi Suji and about 10-15 minute walk to the train station.
Stayed 1 night in Oct 2019

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Edwin

Liked: Staff & service
Nice Japanese Traditional Hotel but Pricey
Good hotel, but pricey for services provided
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The location is good. Unfortunately we dun have time to try the onsen. That night we saw a cockcroach inside our room, but we thought it's due to the unlock door and heavy rain outside. But overall staff was nice and good was good . But it would be great if renovation could be done as it is abit old though clean
Stayed 1 night in Jun 2019

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location.
Overall I like this onsen ryokan: 1) Location - perfect for tourists strolling around the Takayama town (also convenient for senior old aged parents or grandparents as the ryokan location is inside the town) 2) Very clean, tidy throughout all the areas such as lobby, rooms, onsen 3) Onsen - since the ryokan is located in the town, do not expect there is an outdoor onsen with natural stones and trees. However, there is a semi-outdoor (quite decent size with wooden made) onsen but only for men 4) Food is fresh and good, but do not expect luxury types. Hidi beef at the dinner - portion is not large and quality ok, not top quality.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first visit to a ryokan and it lived up to our expectations. Helen took good care of us showing us the rituals. The meals were fabulous and the location on a quiet street overlooking the river was wonderful.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay, Staff Extremely Helpful
The hotel is conveniently located and very clean. The staff are particularly polite and speak good English. They go an extra mile to help us solve problems. We took the bus from Nagoya to Takayama but had left a bag on the bus. We discovered that upon arrival at the hotel and asked the staff to see if it is possible for us to go back to the bus terminal to get it, probably at the lost and found area. They are so kind as to help us call the bus company to locate the bag, and even help us get it back. I didn't expect this kind of extra service. They are really customer-centric and most helpful, and I am most grateful to them. The dinner was great too. We enjoyed the hot spring after dinner. The area is clean and comfortable. We had an enjoyable stay in the hotel and will definitely recommend it to our friends.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Hoi Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Kit Mun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am very pleased with my stay here. The hotel is 10-15 minutes walk from the station but the hotel would send a pickup if you request at least a day before. The staffs are very welcoming attentive. The hotel lobby is nicely decorated and the room view is superb. Dinner is served in the room and food was amazing. There are two selections of onsens for each gender. They helped prepared a cake for my celebration and was kind to give me a gift! The hotel is located at the Nakahashi bridge and is very near to the old streets. The Takayama Jinya is just across the street. There is a duty free souvenir shop in the hotel which is very convenient. I highly recommend this hotel.
Stayed 1 night in Dec 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Ryokan!!
Great place to stay with excellent service
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff who welcomed us and sorted things out during our stay. Loved that fact that there was another option for dinner the second night after we had experienced the kaiseiki meal on the first.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ryokan experience. Staff was super nice and meals were delicious.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back!
We stayed in the sister hotel Honjin Hiranoya Kachoan. Service was impeccable as they accommodated our every request including pickup/drop-off from the train station & staff coming to our room to help us put on our yukata & kimono The traditional breakfast & kaiseki dinner were an experience not to be missed! Free kimono rental was a real treat as well Great location as it was within a few minutes walk to the red bridge & old town + the markets
Stayed 2 nights in Oct 2018

8/10 Good

LindaG, Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great authentic Japanese experience for the foreigners. Staff is very helpful and accompanying. Food is excellent. Service is great. Location is convenient.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Staff & service
Well located 3 Star Ryokan with good food
This ryokan Is very nicely placed in Takayama, and a short walk to many of the key sites and activities. The room Had a good view and was a decent size, but it was probably due some redecoration. Perhaps the most pleasing aspect was the quality of the food, both the dinnerAnd for the traditional Japanese breakfast. This and the transfer to and from the station helped make the stay good value. Recommended.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018