Premium Suite, 2 Bedrooms (Family)

Reviews of Pestana Tanger - City Center Hotel Suites & Apartments

4 out of 5
Pestana Tanger - City Center Hotel Suites & Apartments
Place du Maghreb Arabe, Edf. R1B, Tangier, Tangier-Assilah

Reviews

9.2

Wonderful

Rating 10 - Excellent. 62 out of 85 reviews" "
Rating 8 - Good. 16 out of 85 reviews" "
Rating 6 - Okay. 2 out of 85 reviews" "
Rating 4 - Poor. 3 out of 85 reviews" "
Rating 2 - Terrible. 2 out of 85 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

khurram

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I requested the early check in and room allocated at 12:30pm. Early checkin was not pleasant without mentioning details but after this I got upgraded and allocated family suite at 4 pm to make the things right. Location is great close to mall restaurants transport sea.
Stayed 3 nights in Apr 2024

10/10 Excellent

Nasser

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent reception service and professionalism Excellent Cleaning service The facility are very good and clean Great location Really it’s Spectacular
Stayed 2 nights in Feb 2024
Response from Your Pestana Tanger City Center Team on 21 Feb 2024
Dear Mr. Nasser,Thank you so much for taking the time to share your positive feedback! We are thrilled to hear that you had an excellent experience with our reception service and appreciated the professionalism of our ambassadors. It's fantastic to know that you found our cleaning service to be top-notch and that you enjoyed the cleanliness of our facilities.We take pride in providing a great location for our guests, and we are delighted that you found it to be spectacular. Your kind words are truly motivating for our team, and we appreciate your recognition of our efforts.We hope to have the pleasure of hosting you again soonWarm regards,

10/10 Excellent

Nabeel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Karen, Cranbrook

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative comment my husband and I have is the constant barking of dogs each night until early morning coming from a empty city lot next door to this hotel. The barking can even be heard from the 11th floor with the windows completely shut!
Stayed 24 nights in Dec 2023
Response from Your Pestana Tanger City Center on 12 Jan 2024
Dear Mrs. Karen,We appreciate your feedback regarding your extended stay with us at Pestana Tanger City Center.Regarding your constructive suggestion, as confirmed earlier we are consistently following up with the local authority for this matter.Many thanks for choosing Pestana Tanger City Center for your stay. We look forward to welcoming you again soon at our hotel.Warmest regards,

10/10 Excellent

Husam

Stayed 6 nights in Dec 2023

10/10 Excellent

kurshid

Travelled with family
Liked: Amenities, property conditions & facilities
The apartment was spotlessly clean. There was daily housekeeping. We used the washer in the apartment and they provided a rack for drying. It had all amenities we needed. Staff provided excellent and professional service, especially Mohamed and Rashid at the front desk. Pestana is conveniently located within a two minute walk from the main train station. We highly recommend this property. Our top choice in Tangier is Pestana, when we return to the city again!!
Stayed 2 nights in Dec 2023
Response from Your Pestana Tanger City Center on 1 Jan 2024
Dear Mr. Kurshid,Thank you for sharing your detailed feedback about your recent stay at our Pestana Tanger City Center.We genuinely appreciate your time and effort in providing us with valuable insights.Additionally, we are thrilled to hear about your satisfaction with the service provided by our ambassadors, especially Mohamed and Rashid.We look forward to welcoming you back for another memorable stay.Warmest regards,

8/10 Good

ILANGOH

Stayed 1 night in Nov 2023

8/10 Good

Rowel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to almost all that I need to see
Stayed 5 nights in Nov 2023
Response from Your Pestana Tanger City Center on 22 Nov 2023
Dear Mr. Rowel, Thank you for staying at the Pestana Tanger City Center.It is a delight to know that you liked our location. And we are happy to hear that your time with us was enjoyable and comfortable.We look forward to welcoming you back.Warmest regards,

10/10 Excellent

MOHAMMED ALI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Nkechiyere

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!
Stayed 1 night in Oct 2023
Response from GSM on 19 Oct 2023
Dear Mr./Mrs. Nkechiyere,On behalf of the entire team at Pestana Tanger City Center, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Your Pestana Tanger City Center

10/10 Excellent

FANY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Meshal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Oct 2023
Response from GSM on 4 Oct 2023
Dear Mr. Meshal,On behalf of the entire team at Pestana Tanger City Center, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Your Pestana Tanger City Center Team

10/10 Excellent

Margarita

Stayed 2 nights in Sep 2023

6/10 Okay

michelle

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Location was good, but is not close to Medina (old town). Close to beach and mall and nice that is next to train station. Overall we enjoyed staying here, only negative is soap dispenser in shower is broken and can’t use soap, not tissues in bathroom, probably the first place I’ve ever stayed at paying over $100 dollars and not get a basic tissue box in bathroom or room. No sponge or dish soap to wash dishes if needed to reuse as only few plates and utensils were provided. Liked the fact there is a washer, frig, microwave, and electric stove in suite. Staff were nice and helpful.
Stayed 1 night in Jul 2023
Response from Your Pestana Tanger City Center on 26 Jul 2023
Dear Mrs. Michelle,We thank you for the time dedicated to sharing your detailed feedback about your recent stay at the Pestana Tanger City Center.We were glad to hear that, overall, you enjoyed your stay and found our location convenient for your needs At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.Regarding the missing items, we confirm that those items are provided under the client's request such as the iron, drying rack, extra tissue box, and extra soap.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcome you againWarmest regards,

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Such great staff and service , the one guy in particular , I believe his name was , Youssani ( apologize if I spell it wrong) was very helpful, going over and above and beyond with offering valet services and concierge when none was part of the rental in the morning walked me over to where the Starbucks was just to be courteous, very polite, and everyone was generally very nice and the property was very clean and white worth it for the money
Stayed 1 night in Jul 2023
Response from Your Pestana Tanger City Center on 14 Jul 2023
Dear Mr. Benjamin,We would like to truly thank you for taking a moment out of your precious time to give such positive feedback about your recent stay at the Pestana Tanger City Center. We could not be happier to read such amazing comments. We will make sure to pass on your very kind words to our Ambassadors, especially to YasineIt was an absolute pleasure welcoming you, and we hope that we will see you very soon.Sincerely,

10/10 Excellent

Sangchul

Stayed 3 nights in Jun 2023

8/10 Good

Rebecca

Stayed 3 nights in Jun 2023

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
nice hotel
Stayed 3 nights in Jun 2023
Response from Your Pestana Tanger City Center on 10 Jun 2023
Dear Mr. Ahmad,Thank you for the great review of our hotel! We are glad that you enjoyed your experience and hope to see you again very soon.Warmest regards,

10/10 Excellent

Nadia

Stayed 1 night in Jun 2023

8/10 Good

najib

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located, clean and good staff
Stayed 1 night in May 2023
Response from GSM on 22 May 2023
Dear Mr. Najib, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location, cleaning and Team. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Tanger City Center.Kind regards, Your Pestana Tanger City Center Team

10/10 Excellent

Kerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Excellent breakfast, very helpful and friendly staff. Great rooms. Very comfortable
Stayed 2 nights in May 2023
Response from Your Pestana Tanger City Center Team on 13 May 2023
Dear Mrs. Kerry,Thank you for this excellent review.It is a pleasure to know that you had a memorable visit; our team members work hard to ensure that every guest feels welcome and satisfied throughout their stay.We look forward to seeing you again on many more occasions.Best regards,

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wish we could have stayed longer. The room was so nice and in a great location
Stayed 1 night in Apr 2023
Response from Your Pestana Tanger City Center Team on 8 May 2023
Dear Mr. Debbie,We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests. We thank you for your stay, and we look forward to welcoming you again soon.kind regards,

10/10 Excellent

Farhad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Nura Bello

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Harsha

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Apr 2023

10/10 Excellent

Latifa

Stayed 1 night in Mar 2023

10/10 Excellent

Denise

Stayed 1 night in Mar 2023

10/10 Excellent

Manfred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tangier hotel
Room was clean and a bonus it had a washing machine only negative no soap for the machine
Stayed 1 night in Mar 2023
Response from Your Pestana Tanger City Center Team on 20 Mar 2023
Dear Mr. Manfred,We appreciate you sharing what you enjoyed about your time with us.It is rewarding to know that you had such a pleasant experience with us. This inspires our team to continue upholding our high standards of service.We look forward to welcoming you back.

10/10 Excellent

Anas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice 2 bedrooms apartment.
Stayed 2 nights in Mar 2023
Response from GSM on 14 Mar 2023
Dear Mr Anas,On behalf of the entire team at Pestana Tanger City Center, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us, that you enjoyed your two-bedroom apartment and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Your Pestana Tanger City Center Team

6/10 Okay

Abderahmane

Stayed 7 nights in Feb 2023

10/10 Excellent

Xinwei

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a few minutes walk from the train station, very convenient. The suite is spacious, clean and comfortable. The staff are very helpful and accomodating. Highly recommend it. Would stay here again if returning.
Response from Your Pestana Tanger City Center Team on 3 Mar 2023
Dear Xinwei,We appreciate that you took the time to review your recent stay at the Pestana.It is a pleasure to know that you had an enjoyable experience and found our location ideal for your needs.We always aim to give the best experience to all our guests, so your positive feedback about our team is truly rewarding.We look forward to seeing you again soon for another enjoyable experience.Kind regards,

10/10 Excellent

John

Stayed 4 nights in Feb 2023

10/10 Excellent

Ahmed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its really good 👍
Our stay was wonderful, and i highly recommend this hotel.
Stayed 4 nights in Feb 2023
Response from Your Pestana Tanger City Center Team on 27 Feb 2023
Dear Mr. Ahmed,Thank you for this great review.It is rewarding to know that you received such great service; we always aim to meet and where possible exceed our guests' expectations and it's wonderful for the team to receive such fantastic feedback.We look forward to seeing you again on a future occasion,Best regards,

10/10 Excellent

Bill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent with large rooms. Close to shopping, the ferry to Spain and the main rail station is next door.
Stayed 2 nights in Feb 2023
Response from Your Pestana Tanger City Center Team on 27 Feb 2023
Dear Mr. Bill,We appreciate that you took the time to review your recent stay.It is a pleasure to know that you had an enjoyable experience and found our location ideal for your needs.We always aim to give the best experience to all our guests, so your positive feedback about our team is truly rewarding.We look forward to seeing you again soon for another enjoyable experience.Warm regards,

10/10 Excellent

Wbeydur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Amazing hotel, with great service. Everyone was very friendly. Located in a great area, accessible to everything. The bed was better than my own bed and i have a very good bed.
Stayed 3 nights in Feb 2023
Response from Your Pestana Tanger City Center Team on 24 Feb 2023
Dear Mr. Azajul,Thank you for this positive review of your recent stay.We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a memorable experience and we are delighted that we were able to exceed your expectations.Thank you also for your kind words about our hard-working team who always go out of their way to ensure that all our guests have the best possible experience.We look forward to seeing you again on many more occasions.Kind regards,

2/10 Terrible

Jussi

Stayed 6 nights in Feb 2023

10/10 Excellent

Jose David

Stayed 2 nights in Feb 2023

10/10 Excellent

silvana

Stayed 1 night in Feb 2023

8/10 Good

Mina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week-end solo
Bien situé. Les chambres sont spacieuses et très propres. Personnels serviables et très gentils Dommage qu’il n’y ai pas une salle de sport Je reviendrai
Stayed 3 nights in Feb 2023
Response from Votre équipe Pestana Tanger City Center on 15 Feb 2023
Chère Madame Mina,Nous vous remercions pour vos commentaires suite à votre séjour au Pestana Tanger City CenterC’est avec grand plaisir que nous recevons votre évaluation de nos services et sommes ravi de constater que votre séjour vous a apporté entière satisfaction, tout particulièrement concernant la propreté des chambres, la localisation de notre établissement, la qualité du service fourni par les membres du personnel.Soyez assuré que nous ne manquerons pas de partager vos appréciations avec toute notre équipe,Nous espérons avoir la chance et le grand plaisir de vous revoir parmi nous dans un futur proche.Cordialement,

10/10 Excellent

Bülent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2023

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service.
Stayed 2 nights in Jan 2023
Response from Your Pestana Tanger City Center Team on 1 Feb 2023
Dear Mr. Ali,Thank you for this excellent review.It is a pleasure to know that you had a memorable visit; our team members work hard to ensure that every guest feels welcome and satisfied throughout their stay.We look forward to seeing you again on many more occasions.Best wishes

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Your Pestana Tanger City Center Team on 1 Feb 2023
Dear Guest,Thank you for this positive review of your recent stay.We are very grateful that you chose to stay with us and we are glad to know about your enjoyable experience.We look forward to welcoming you back.Warmest regards,

10/10 Excellent

Johnny

Stayed 1 night in Dec 2022
Response from Pestana Tanger City Center on 14 Dec 2022
Dear Mr. Johnny,Thank you for this review of your recent stay.It is a pleasure to know that you had an enjoyable stay and appreciated our convenient location as well as the high standards we strive to uphold.We look forward to the pleasure of seeing you again soon.,Warm Regards,The Pestana Tanger City Center Team

10/10 Excellent

Mohamed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and close to a lot of interesting to do and see.
Response from The team at Pestana Tanger City Center on 3 Dec 2022
Dear Mr. Mohamed,Thank you for this review of your recent stay.It is a pleasure to know that you had an enjoyable stay and appreciated our convenient location as well as the high standards we strive to uphold.We look forward to the pleasure of seeing you again soon.,Warm Regards,

10/10 Excellent

Kate

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was close to all the transportation; high speed train, taxi, hop on/hop off bus. There was a lot of food options, even a grocery store in the mall across the street. The staff was incredibly kind and engaging. The room was perfection for a family of four traveling. We loved having a kitchen and two bedrooms. The bathrooms were modern and the shower was lovely. I would definitely stay here again!
Response from The team Pestana Tanger City Center on 30 Nov 2022
Dear Mrs. Kate,Thank you for sharing your opinion following your recent stay at Pestana Tanger City Center We are thrilled that everything was perfect and we exceeded your expectations! Our dedicated team members strive to ensure that every guest here has a comfortable and memorable stay, so your positive feedback is truly rewarding. We look forward to welcoming you back. Kindest regards,

10/10 Excellent

jad, Laval

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Nov 2022
Response from The team at Pestana Tanger City Center on 30 Nov 2022
Dear Mr. Jad,Thank you for taking the time to share your thoughts about your latest stay! We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Again many thanks for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Kindest regards,

10/10 Excellent

Simran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Oct 2022
Response from The Team at Pestana Tanger City Center on 31 Oct 2022
Dear Mr. Simran,On behalf of the entire team at Pestana Tanger City Center, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards,

10/10 Excellent

Stoorai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our little apartment stay. We will go again!
Stayed 3 nights in Oct 2022
Response from Pestana Tanger City Center Team on 28 Oct 2022
Dear Mr. Stoorai,On behalf of the entire team at Pestana Tanger City Center, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Your Pestana Tanger City Center Team

8/10 Good

leonid

Stayed 1 night in Oct 2022

10/10 Excellent

Basil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was conveniently located next to the train station. The room was clean, quiet and a fair size. The bed and pillows were comfortable, and I like the provided room slippers.
Stayed 1 night in Oct 2022
Response from The team at Pestana Tanger City Center on 24 Oct 2022
Dear Mr. Basil,Thank you for sharing your opinion of your stay with us.We do our utmost to ensure that our guests have the best experience possible and and it is rewarding to know that our team helped provide you with a pleasant stay. We are pleased that our high standards met your expectations and that our bed & pillows were comfortable.Thanks for highlighting our strategic location and we look forward to the pleasure of seeing you again