Tapu Holidays

The room was reasonably clean but the bathroom smelled mouldy and immediatley outside our room smelled of garbage. The staff were friendly and helpful, but our room keys regularly didn't work and we had to go down to reception to have them sorted. We booked two rooms at the same time but we were on level 3 and our adult children were on level 23, which had a lovely view, ours was of old buildings and alleys.

Clean, convenient and amazing staff. RT bar is great as well

Great room and view of the city.

The entire hotel was spotless. The bed was perfect. The breakfast was very good. Everything was first rate.

when i made the booking i made it very clear that i was disabled and would be using a wheelchair however this was ignored, we were placed on the 7th floor with a tight L shaped entry to the the room. which made entry to the room very difficult. on entry to the room which was supposed to cater for 4, fortunately there was only 2 of us , there was one very unstable chair which tipped you out, the beds was on wheels which were not locked and moved when you sat on the bed there was no expel air of fan in bath room the tiles when wet were slippery and i managed to slip the room was certainly not made for a wheelchair. there was no information folder or emergency information about what to do in an emergency. We rang for a room service menu which we never got. the front of house staff were very unhelpful no smile and really couldn't be bothered when we finally got to order room service meal for 2 we got beautiful meals but only one set of cutlery . On the upside the restaurant was excellent great food, both dinner and breakfast the staff were brilliant as well .