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Response from Hotel Catalunya Express on 4 Mar 2024
Dear LukmanWe appreciate very much that you wanted to share on Expedia your experience about your stay at our hotel Catalunya Express.We are flattered by your kind comment to the staff, it has been a pleasure to have you as our guests. We apologize for any inconvenience during your stay. Once again, thank you for choosing us and we hope to see you soon. Best regards from all the staff.
10/10 Excellent
Jerry
11 Oct 2023
Liked: Property conditions & facilities
Construction at end of block during day time
Jerry
Stayed 7 nights in Sep 2023
Response from Hotel Catalunya Express on 16 Oct 2023
Dear Jerry,we apologize for the inconvenience the works on the road might have caused you but please understand that there is nothing we can do about it, as it does not depend on us. We thank you for taking the time to share your opinion about your stay. It was a pleasure having you and we hope to see you soon.
The man at reception was brilliant. Really friendly. Told us everywhere to go and helped us get a taxi etc.
Only downside is that it's quite noisy late at night with other residents.
Catherine
Stayed 1 night in Aug 2023
Response from Mónica on 5 Oct 2023
Dear Catherine,Thank you very much for sharing your experience on Expedia about your stay at our hotel Catalunya Express.We are very pleased with your words about the friendliness of all our staff and it encourages us to keep working every day with a big smile on our faces. It was a pleasure to have you at the hotel and we would love to welcome you back very soon.
This property has a strange disconnect. The location is ok but not good. The first staff member was great she was polite and understanding. The breakfast was not even on par with the worst I have experienced it is not a restaurant just a room that has chairs and tables. The night shift desk person made breakfast no cooked food. Just skip this place!!!
Joel
Stayed 1 night in Dec 2021
Response from Hanna on 5 Jan 2022
Dear Joel,
Thank you very much for your assessment, we will consider your comments so that we can improve in the future. We hope You had a stress-free trip.
Best regards!
Querida Anna,
Muchas gracias por su valoración tan alta, nos complace saber que hemos cumplido sus expectativas. Nos esforzamos cada día para crear una experiencia positiva para nuestros clientes. Esperamos volver a recibirles.
Un cordial saludo de parte del equipo del Hotel Catalunya Express!
Second stay. Extremely clean and good continental breakfast for 7 euros each. Noisy in some rooms from outside cafe until 10pm, but was quiet in winter. Room price has increased a fair bit from January but could be seasonal.
Basic hotel, very clean and friendly, breakfast good value.
Madeleine
Stayed 1 night in Jan 2020
Response from Anastasiya on 24 Jan 2020
Dear customer, we welcome your comments about our hotel. We are happy to know that you have had a pleasant stay with us.
We hope to see you again in our Hotel
Catalunya Express Hotel
We stayed for a night to attend to a concert, everything was ok.
OSCAR
Stayed 1 night in Jan 2020
Response from Anastasiya on 12 Jan 2020
Thank you for your opinion, it is very important for us
We are glad to know that you had a good stay with us
Regards
6/10 Okay
Verified traveller
Travelled with family
13 Dec 2019
Liked: Staff & service
Be aware of parking details if you have a car.
The room was not what I was expecting. The parking was a fiasco. We had to park quite a distance away in a parking garage and walk back and forth with our luggage.
We purchased a discounted parking ticket at the front desk that night, but when we went to use it the next morning, the machine would not take it. We ended up having to pay again at the parking garage. This information should be disclosed on their website. Had we of known, we would have chosen another place to stay due to the inconvenience.
Verified traveller
Stayed 1 night in Nov 2019
Response from Anastasiya on 5 Jan 2020
We appreciate your opinion, and we are very sorry for the incidents found with the parking, we take note to better our service.
Best regards
Recently had a 2 weeks stay with work. Location is perfect being just a short walk from the train station. Service was good, breakfast was basic but adequate. Cleanliness is off the scale. I don’t think I’ve ever stayed in a more spotless hotel. Will use again when back in Tarragona.
Verified traveller
Stayed 8 nights in Oct 2019
Response from Hanna on 20 Nov 2019
Dear customer,
Thank you very much for your assessment. We are delighted to have served you and that you have a good memory of us. We hope to see each other again. Best regards. Team Catalunya Express Hotel
Dear Tim,
Thank you very much for your assessment. We are pleased to know that it has been a good experience and you had been able to enjoy the city. We work every day to make your stay as pleasant as possible. Thanks and greetings from the Catalunya Express team!
We stayed here for one night on our way back to Barcelona. When we first drove by the neighborhood looked rough. It is however, very close (walking distance) to all of the old ruins, old town, the train station and the beach. When we arrived 30 minutes before check-in, our host made sure to look at her watch to tell us we were too early. Her demeanor was rude. The room was ready though and we were able to check in. Paid parking is nearby and the hotel offers a discount (Bring your ticket to the desk when you check-in)... approx 14 euros per night. I had to pay full price -approx 18 euros because every time I brought my ticket to the desk there wasn't anyone available to validate it. The wifi is really good, but they only give you two logins. We first logged in with our phones, then when we came back from exploring we tried to log in to our computers and it was not allowed. I went downstairs and she had to re-set the internet for our room so we could log in to our computers. I asked if we could pay for another internet password, as my husband was working and needed both his phone and computer and I needed to work on my computer. and she rudely told me NO! ONLY TWO PEOPLE GET TWO INTERNET. This was a different woman. When we left at 7:05 the breakfast area was not open yet.
Sharon
Stayed 1 night in Aug 2019
Response from Hanna on 8 Aug 2019
Dear Sharon, thank you very much for your feedback and your the comment. We are pleased to know that you have been able to enjoy your stay. We apologize if at any time the staff has not responded adequately. We send greetings from the Catalunya Express team!
6/10 Okay
charles, ideal for some - between a bar and a strip club
13 Jul 2019
Liked: Cleanliness, staff & service, room comfort
Ok but dont try and park here
started badly when I parked in the basement below the Hotel - but that's not their car park despite the entrance being literally next door to the Hotel main door! and no warning signs. they don't even have a key to it but the helpful receptionist found someone from the block to get my car out as the door had automatically closed and locked
They actually give you a discount in a pubic multistorey half a km drive away
room was ok - modern good quality foam mattress which you either like (I do) or hate
Very cheap folding door to small bathroom
charles
Stayed 1 night in Jul 2019
Response from Hanna on 19 Jul 2019
Dear Cahrles,
First of all, thank you for sending us your evaluation. It is a satisfaction for us to have fulfilled your expectations. The hotel has a private parking place to leave the car during the check-in and a discount in the public car park next to the hotel. We hope that in general it has been a good experience. Greetings from Hotel Catalunya Express
8/10 Good
Verified traveller
17 Jun 2019
Liked: Cleanliness, staff & service
location and the friendly staff. the breakfast was perfect.
Verified traveller
Stayed 3 nights in Jun 2019
Response from Hanna on 22 Jun 2019
Dear Anonymous,
Thank you very much for your assessment. We are delighted to have had you in our hotel and that you have enjoyed staying with us. Greetings from the team of the Hotel Catalunya Express
Querido cliente,
Muchas gracias por su valoración. Estamos encantados de haberles atendido y que hayan disfrutado hospedándose con nosotros. Un saludo de parte de todo el Equipo del Hotel Catalunya Express
The room was clean and spacious. Breakfast was good with Nescafe espresso machine. Central location opposite train station. City center within walking distance.
Neil
Stayed 1 night in Apr 2019
Response from Hanna on 13 Jun 2019
Dear Neil,
Thank you very much for your assessment. It is essential for us to improve day by day and fulfil the expectations of our customers so they can enjoy a good stay in Tarragona. We will be happy to welcome you back at the hotel. Greetings from all the Catalunya Express Team
8/10 Good
Graham
23 Oct 2018
Liked: Cleanliness, staff & service
Good hotel
Ideally located very near the train station, clean but basic hotel with a good breakfast.
Graham
Stayed 1 night in Oct 2018
Response from Hanna on 5 Nov 2018
Dear Graham, Thank you very much for your assessment. We are delighted to meet you and that you enjoyed staying with us. Greetings from all the Team of the Hotel Catalunya Express
Stayed over for work. Really sweet place. No frills but very well looked after.
joni
Stayed 2 nights in Oct 2018
Response from Hanna on 5 Nov 2018
Dear Joni, Thank you very much for your assessment. It is impostant for us to improve day by day and fullfil all of our clients' expectations so that they can enjoy a good stay in Tarragona. We will be happy to welcome you back at the hotel. Greetings from all the Catalunya Express Team
Located close to the train station and with easy access to numerous bus stops as well as a short walk to the beach. It was clean, the staff was friendly, and the breakfast was good. All for a very fair price.
Great little hotel in a reasonably buzzing area, no lift up to rooms which was a bit awkward with my heavy work cases. Room was small with an uncomfy bed although very clean and fresh sheets and towels every day. Breakfast good with selection of meats cheese and orange juice, some kind of cardboard cereal so buy local or bring your own if need them.
Not a good choice for travelers (like me) who have trouble with stairs. All rooms are upstairs, with no elevator. There were also two steps up into a shower with a slippery floor, with no grab bar. But it was clean and comfortable.
beds are not good and not good isolation.
Breakfast was ok
Lovisa
6/10 Okay
James, New Plymouth
26 Jan 2016
Liked: Cleanliness
Disliked: Room comfort
It was just fine. The free parking in the search engine turned out to be paid parking off site but otherwise all good. The staff went out of their way to help with some business documents.
Cleaning staff were brilliant as long as you didn't mind the fluff under the beds, female reception staff were lovely. Breakfast was very basic. Avoid the cereal as it's old and chewy, bread and croissants were ok if you got there early and they hadn't been eaten. Freshfruit was hit and miss.
Location was great for train station and pool bar.
You can hear everything from next door rooms and the tenants from the above flats. Don't bother with maintenance issues as they don't. Shower head was impossible, wouldn't turn aircon on until july. Get what you pay for but avoid the mgr. He's a horrible man and will shout at your child.
travellers
6/10 Okay
Verified traveller
6 Oct 2013
Liked: Property conditions & facilities
A good basic hotel located just a couple of minutes from the station. Its fine for a stay of one night or perhaps two; however for a longer stay you would probably want to be closer to the attractions of Tarragona. A 10 minute up hill walk for a fit young person to get to the town centre. Wifi did not work during my stay, which was an annoyance as no one from the hotel staff was able to help me connect.
Verified traveller
Response from General Manager Assistant on 9 Feb 2014
First of all, thank you for choosing our hotel for your stay in Tarragona. Then step, answer some of the questions discussed .
Regarding wifi, during your stay it is true that we had some connection issues, but because we were working to improve the facilities. Currently , we have a wireless network with greater speed and better connectivity. I regret that you could not connect during your stay. Sorry!
Concerning the issue of the number of nights you recommend for your stay, everyone has their preference, but normally our customers spend an average of 5 nights in high season, and are very satisfied with the hotel location: "50m to Ferial and Congress Palace of Tarragona, 2 min to the RENFE railway station, 200m to the beach and the marina to enjoy the sea , the sun and enjoy a drink after dark ; 5 minutes to the shopping area of the city.
We have improved our facilities, I invite you to check it again.
Thank you for trusting us.
We enjoyed our stay , room on the small side but provided everything we needed . A good base for sight seeing a beautiful city , a Roman city , beach and nearby a wonderful aquaduct a must see
Nornimay
6/10 Okay
Verified traveller
11 May 2012
Liked: Cleanliness, staff & service
Stay near the station
we booked the hotel for convenience as we were arriving late, and wanted to be near the station in the morning. Its fine, if just a little basic, but great value with free breakfast, which is rare in Spain. Therefore I would grade as a four
This hotel is in down the hill from the main town for convenient access from the train station and the convention centre. It's a modest place perfect for the conference-goer, the traveling salesman and the too-cheap-to-pay-more traveller like me.
Gerald
8/10 Good
Armand
Travelled with family
31 Mar 2024
Liked: Cleanliness, staff & service, amenities
Hotel cómodo, agradable y personal agradable y servicial.
Alrededores no invitan a quedarse pero no muy lejos está el centro histórico y mucha vida.
Armand
Stayed 1 night in Mar 2024
Response from Hotel Catalunya Express on 31 Mar 2024
Estimado Armand,Agradecemos mucho que haya querido compartir en Expedia su experiencia sobre la estancia en nuestro hotel Catalunya Express.Estamos encantados de que disfrutara de nuestras instalaciones y de la privilegiada localización del hotel.Fue un placer tenerle con nosotros, esperamos darle la bienvenida muy pronto!Saludos cordiales,
2/10 Terrible
Abdelakbir
14 Mar 2024
No.hay zona para parcar coche grande y también cuando uno ducha si escucha desde de la habitación
Abdelakbir
Stayed 1 night in Mar 2024
Response from Hotel Catalunya Express on 15 Mar 2024
Apreciado Abdelakbir,lamentamos leer que no tuviera una estancia agradable con nosotros. En referencia al parking, es algo totalmente ajeno al hotel. Ofrecemos la solución del estacionamiento que se encuentra a 100m de nuestro establecimiento, a pesar de que la altura máxima es de 1,95m, se trata de un parking público que nos brinda este servicio.Reciba un cordial saludo,
6/10 Okay
Mario
18 Jan 2024
Liked: Staff & service
Disliked: Property conditions & facilities
El servicio de ofrecer pan y pasteles sin gluten me gustó.
No es recomendable ,alquiler la habitación 102.
Mario
Stayed 3 nights in Jan 2024
Response from Hotel Catalunya Express on 21 Jan 2024
Apreciado Mario,Agradecemos que haya dedicado unos minutos de su tiempo a valorar su estancia con nostros en Expedia.Nos complace leer que le gustara la posibilidad de acceder a un desayuno sin gluten.Fue un placer haberle atendido y nos encantaría darle la bienvenida de nuevo muy pronto.Reciba un cordial saludo,
6/10 Okay
Karina
Travelled with family
9 Jan 2024
Disliked: Property conditions & facilities
Schlechtes internet, heruntergekommen, Bettbezug hatte gelbe Flecken, Matratze furchtbar, nur ein dünnes Tuch für 2, sehr klein für 3 Personen, kein Balkon, Badezimmer mit Schimmel, alle Wasserhähne, Duschkopf versifft und unhygienisch, für eine Nacht ok.
Karina
Stayed 1 night in Dec 2023
Response from Hotel Catalunya Express on 10 Jan 2024
Liebe KarinaWir möchten uns bei Ihnen bedanken, dass Sie uns für Ihren Aufenthalt gewählt haben und Ihre Erfahrungen mit uns teilen. Wir schätzen Ihre Ehrlichkeit und dass Sie uns auf diese Dinge aufmerksam gemacht haben, damit wir sie korrigieren können. Wir entschuldigen uns für die Unannehmlichkeiten, die Ihnen während Ihres Aufenthalts entstanden sind. Nochmals vielen Dank und einen herzlichen Gruß von unserem gesamten Personal.
10/10 Excellent
MARILYN
28 Dec 2023
MARILYN
Stayed 1 night in Dec 2023
Response from Hotel Catalunya Express on 29 Dec 2023
Estimada Marilyn,Le agradecemos sinceramente que haya destinado unos minutos de su tiempo y nos haya hecho llegar su valoración. Apreciamos la alta nota con la que nos ha valorado.Fue un placer tenerles con nosotros y esperamos darles la bienvenida de nuevo muy pronto.
10/10 Excellent
MIYUKI
18 Nov 2023
MIYUKI
Stayed 2 nights in Nov 2023
Response from Hotel Catalunya Express on 29 Dec 2023
Estimado Miyuki,Le agradecemos sinceramente que haya destinado unos minutos de su tiempo y nos haya hecho llegar su valoración. Fue un placer tenerles con nosotros y esperamos darles la bienvenida de nuevo muy pronto.
Response from Hotel Catalunya Express on 28 Oct 2023
Estimado David,Gracias por dedicar unos minutos de su tiempo para valorar su estancia con nosotros.Le agradecemos sinceramente su puntuación. Fue un placer tenerle como huésped y esperamos darle la bienvenida de nuevo muy pronto.Saludos cordiales,
The place was good. The breakfast not very diverse.
Alvarez Abut
Stayed 1 night in Aug 2023
Response from Hotel Catalunya Express on 5 Oct 2023
Dear Alvarez,Thank you for spending some time writing about your stay at Catalunya Express.Your comments help us improve day by day.It was a pleasure having you as a guest and we hope to see you again very soon.Best regards,
Response from Hotel Catalunya Express on 5 Oct 2023
Estimada María José,Agradecemos mucho que haya querido compartir su experiencia en Expedia sobre la estancia en nuestro hotel Catalunya Express.Estamos encantados de que haya sacado provecho de nuestra privilegiada ubicación.Nos alegra mucho que nos recomiende. Fue un placer tenerla con nosotros y esperamos darle la bienvenida de nuevo muy pronto.Saludos cordiales,
L'hôtel est en travaux ainsi que la rue. Difficile d'accéder facilement à la rue devant l'hôtel
La chambre est rénovée et propre.
Nous sommes arrivés à 22h, il y avait encore quelqu'un pour nous accueillir et nous remettre les cartes d'entrée.