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"Room a bit cold and adjusting heating didn't make much difference. Hotel is a few miles south of Fort William so I stayed in for dinner which I seriously regret. Food was mediocre at best and expensive for burnt pepperoni pizza overloaded with cheese and tomato paste and sausage unidentifiable as pepperoni. Staff uninterested in doing anything to help."

"Wasn’t really sure what to expect due to the renovation work currently in progress but actually it didn’t make any difference. The view from our room would have been the same, the back of an old BT building. The room wasn’t a hotel suite but more a mini apartment in a block at the back of the hotel, it looked like the photos but once you were in the room the finishing off wasn’t great. Carpet trims loose, safe on the floor so you had to be on your hands & knees to use it. Shower tray was shallow so looked nice but drained really slowly. On arrival the room was cold and didn’t really warm up until the 2nd day. Nice to have a sink & fridge but the sink has no drainer so awkward to wash up. No table mats or coasters and the tables are wooden, there were already ring marks on the tables. My eyes have been itchy all weekend, guessing it’s most likely there had been a dog in the room as now we have left my eyes are fine. We never went into the hotel except for checking in. Unlikely we would book again."

"The location is okay, however the hotel is old and in very bad condition. The room they gave me at first had a huge window in the bathroom and no shades, also the curtain shower did not close properly and there was a ball of hair in the corner of the bathroom floor: nasty, horrible, disgusting, unacceptable. I complained and they gave me another room which was better but still bad. Breakfast was poor. I do not recommend this hotel. "

"I’ve stayed here many times and each time I’m greeted with wonderful, thoughtful staff. The hotel has only a few things (like the hallway) that are a tad dated, but the rooms are gorgeous. The pool and sauna are lovely, and the restaurant is incredible. This is a must stay!!"

"Fantastic stay at the Loch Fyne. The hotel was really clean and the facilities were well kept with stunning decor. We enjoyed the outdoor spa facility which was new and very clean. Ee brought our dog who was treated very well. Staff is really nice. We also dined at the restaurant and the dinner was a proper fine dining experience with dishes perfectly executed. Well done Chef! Among the waiters the blond slim pretty girl stood out for kindness and professionality. I did not take her name but I hope this is passed to management as her service was exceptional. "

"Large, clean bedrooms. Bar area good. Breakfast ok, but don't leave it till later as the food items are not replenished. Hotel perfectly situated for bars, restaurants and shops. Train station 2 mins from front door. Staff all pleasant"

"Old hotel room was very nice and updated and very comfortable accompanied by lovely breakfast. The hotel location is perfect facing the harbour view and few steps away from the train station. Highly recommended."

"Room spotless, public areas lovely, exterior and views beautiful. Staff courteous & friendly. Could change their way of dressing though. Very casual & looked like other guests. We had a lovely stay."

"Luxury and great service. Beautiful apartment, fully equipped."