"Ich war vor 3 Jahren in dem Hotel und es war für die Verhältnisse gut , aber dieser Jahr war es eine reine Katastrophe, ich habe 2 mal das Zimmer wechseln müssen , im ersten war der Spiegel kaputt und das Bad nicht sauber und kleine gelbe Flecken auf dem Bett , im zweiten Zimmer waren die Betten voll mit gelben Flecken , an der Rezeption sagte mir das wäre normal das käme vom waschen , dann der Tresor in allen Zimmer gesperrt , habe gefragt das man ihn mir öffnet der Techniker ist beim Mittag...
"Horrible Bathrooms, the pool is disgusting, full of black brack water.
The guys in there, playing all the Boss.
The only who is workingis the chief and waitress."
"First day we didn’t get hot water. It is challenging to communicate with staff due to none knows English well. Rooms are clean , staff is disorganized. "
"This isn't my first stay at the hotel. It has a brand perception that should be maintained. However, the breakfast offerings are lacking. I stayed in room 118 on the ground floor, and that room is in desperate need of renovation. In any other place in Europe, that room wouldn’t be used unless it had been refurbished!"
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
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"We were made to feel at home right away by an extremely friendly hotel staff. The hotel is well situated: close to shoping mall ,royal palace and Medina. Room was exactly like a normal 4 star hotel in France or Italy. Breakfast was excellent & reasonably priced with variety of western & local food available in buffet style layout + eggs & pancake cooked according to guests' tastes...Pool for kids and one for adults adjacent ( not huge but enough to have a good swim)In short; had good time, staff very friendly & hotel well situated in city. Would recommend a room facing boulevard or pool."
"We had a wonderful experience. Tariq was just incredible. He made sure that before leaving the Riyad that all our questions were addressed properly. Tariq was an absolute help during our stay. Thanks again and we will be back. "
"Amazing hotel great service, I was able to check in early. Room was clean, swimming pool was great and refreshing during the summer heat. Walkable to the train station. A bit noisy by the street windows weren’t sealed. But I would recommend and will book again when visiting Fes. Thanks"
"Nice place has a lot of potential.
Took more money than what agreed through Expedia.
Not the most helpful of people ask for ice on a couple of occasions to no help.
The fridge is terrible for keeping anything close to cold.
Asked for an iron but to no help.
They do not change the bedsheets on every occasion of housekeeping.
Get your money exchanged else where they don’t give a good rate.
They think customer service is a smile only.
For a four star hotel it behaves as a two star. "
