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Reviews of Hotel Indigo Tel Aviv - Diamond District, an IHG Hotel

5 out of 5
Hotel Indigo Tel Aviv - Diamond District, an IHG Hotel
Aholiav 5 St, Diamond Exchange District, Ramat Gan

Reviews

8.2

Very good

Rating 10 - Excellent. 111 out of 253 reviews" "
Rating 8 - Good. 80 out of 253 reviews" "
Rating 6 - Okay. 32 out of 253 reviews" "
Rating 4 - Poor. 22 out of 253 reviews" "
Rating 2 - Terrible. 8 out of 253 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Adrian

Lovely hotel, FANTASTIC rooftop pool, staff that are friendly, helpful and knowledgeable. Loved it, can’t wait to stay again
Stayed 3 nights in Apr 2024
Response from SRF on 15 Apr 2024
Thanks for the outstanding review

10/10 Excellent

Liya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location
Stayed 8 nights in Feb 2024
Response from SRF on 12 Mar 2024
Thankyou for the outstanding review

10/10 Excellent

Gaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from SRF on 4 Mar 2024
Thanks for the great review

10/10 Excellent

Xing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in Tel Aviv, free street parking in the weekend evening
Stayed 1 night in Feb 2024
Response from SRF on 25 Feb 2024
Thanks for the great review! Hope to see you again soon

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from SRF on 14 Jan 2024
Thanks for the review

8/10 Good

Eva

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here a few times. Convenient location. ooms are small but comfortable although room and shower could use more lighting.. Staff is eat and very accomodating.
Stayed 9 nights in Dec 2023
Response from SRF on 14 Jan 2024
Thanks for the review

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no negative. Our stay was fantastic
Stayed 2 nights in Sep 2023
Response from SRF on 10 Sept 2023
Thanks for the great review

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from SRF on 2 Sept 2023
Thanks for the great review

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palestinian American Stay - Lone Wolf
I stayed here for 5 days under rough conditions where I had a bandaged up arm. I cannot explain enough how amazing this hotel has been in making me feel welcomed, treating me like any other person that walks in that door, and respecting me during my stay. I did come alone, although 2 out of the 5 days I had my family/cousins stop by before we hit the city/beach. Regardless, there was no issues with the staff or the conditions of the hotel. I would go as far as to say that the staff from the front desk concierge to the room service ladies were all better at their jobs than any other hotel I’ve stayed at. This goes a long way in my eyes when I’m in a city in which I turn heads wherever I go to be able to go back to my temporary home and feel genuinely welcomed. Also that view from the rooftop pool is worth the 150-200$ you’ll be spending if you’re getting the regular room. I loved how it was very close to a lot of the top restaurants (according to google searches) and a decent 15-20 mins from the beach via electric scooter.
Stayed 2 nights in Aug 2023
Response from SRF on 26 Aug 2023
Hi MohammadWe loved having you and are glad you got home safely!!Se you again on your next visit!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly with good breakfast
Staff was excellent. Very friendly and helpful. Breakfast was a nice Israeli breakfast. Could not be better. Only issue was the confusing issue with the hours and access to rooftop pool and bar. Sometimes the rooftop should be open that was closed and staff did not hotel policy.
Stayed 7 nights in Aug 2023
Response from Dina on 20 Aug 2023
Dear guest,Thank you for your feedback, we appreciate it! We are working on the issue mentioned. Gladly wishing you the best.

4/10 Poor

Calum

Travelled with partner
Liked: Cleanliness, staff & service
The property is not anywhere near anything of value. Guy at a locak shop said "what are you even doing here? There's nothing in this area!" Room was what you would expect from a three star, with uncomfy pillows. The pool is tiny. The roof top bar limited. Restaurant in the hotel is Japanese and menu limited there too. The staff were nice and helpful but when I tried to get ice I was told the restaurant ice machine had broken. That is OK for a cheap three star hotel but at four or five star level is madness. Tel Aviv is an amazing and beautiful city and there are far better areas to stay in - try and find somewhere close to the waterfront and Carmel Street.
Stayed 6 nights in Jul 2023
Response from SRF on 18 Jul 2023
We wish to thank you for taking the time to review our hotel and we are sorry that we did not meet your expectations at this time

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, room comfort
Nice small hotel in nice area. Good breakfast.
The woman ((Dina) at check in was very nice and helpful. The room was nice, quiet and comfortable.
Stayed 1 night in Jun 2023
Response from Front Office on 13 Jun 2023
Thank you for your feedback! It is a pleasure to know that your experience was to your full satisfaction. We look forward to welcome you back in the nearest future!

8/10 Good

deanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful breakfast and friendly people
got to love the powder room with the disco ball
Stayed 4 nights in May 2023
Response from SRF on 25 May 2023
Thanks for the great review

10/10 Excellent

Lucinda

Stayed 3 nights in May 2023
Response from Dina on 11 Jun 2023
Dear guest,Thank you for your review, we appreciate it.

10/10 Excellent

Brian, Winters

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not many restaurants in area.
Stayed 1 night in Apr 2023
Response from SRF on 2 May 2023
Thanks for the great review

10/10 Excellent

Connie, Sarasota

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff. Delicious, beautiful breakfast. Highly recommend
Stayed 1 night in Apr 2023
Response from SRF on 15 Apr 2023
Thanks for the outstanding review!

10/10 Excellent

Shaki

Stayed 1 night in Mar 2023
Response from Hotel Indigo on 16 Apr 2023
Dear guest,Thank you for your review! We will be happy to see you again.

10/10 Excellent

JANE, Boca Raton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman who was working the front desk when I checked in (late on a Thursday evening) was superb. He was informative, friendly and very helpful. He was a rare treat. Thanks to the property for having him.
Stayed 1 night in Mar 2023
Response from SRF on 26 Mar 2023
Thanks for such a great mention of one of our team members!

6/10 Okay

Oleg, Tucson

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is certainly not a 5-star hotel. It is 3-star at most. The rooms are small, the beds are tiny. There are no parking spaces available. Not recommended.
Stayed 7 nights in Mar 2023
Response from SRF on 14 Mar 2023
Thank you for taking the time to review our hotel.The hotel is in fact a 5 star boutique hotel in the Diamond exchange area of Ramat Gan. The bedroom sizes are available to view on all of the websites and there is ample public parking in the area of the hotel.

4/10 Poor

Rob

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
I liked the hotel and staff generally speaking however there was an issue with the room on arrival that was handled poorly
Stayed 3 nights in Feb 2023
Response from SRF on 1 Mar 2023
Dear Rob,Thanks for taking the time to leave a review.I'd very much like to know what the issue was so I can correct staff behaviors moving forward

10/10 Excellent

Andrei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better choice for quiet stay
Very nice hotel, clean and quiet place with very good service.
Stayed 1 night in Feb 2023
Response from SRF on 1 Mar 2023
Thanks for the great review

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was AMAZING. They were so helpful.
Stayed 1 night in Feb 2023
Response from SRF on 1 Mar 2023
Thanks for mentioning our amazing team

8/10 Good

Jarad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Ramat Gan (Tel Aviv)
The only piece of feedback I can provide management is that I paid extra for a room with a mini refrigerator so I could put things in there. The mini fridge had dispenser boxes inside like a vending machine. They were intended to be a vending machine, but they were empty. 1 - don’t charge extra for a mini fridge when it can’t be used! 2 - don’t charge for a mini fridge if you have a vending machine set up inside to increase your revenue. That’s called price gouging. Other than that minor annoyance, all was well. If I stay there again, I’d choose a room without a mini fridge for reasons I’ve made obvious. The restaurant has a great breakfast every morning and I’m glad I included that. The staff there took care of the guests and the food was very good.
Stayed 9 nights in Jan 2023
Response from SRF on 8 Feb 2023
Thank you for taking the time to review the hotel and we are looking into the procedures surrounding the mini fridges.We hope this did not impact your stay too much

6/10 Okay

SHLOMY

Stayed 1 night in Jan 2023
Response from SRF on 18 Jan 2023
Thanks for your review

10/10 Excellent

yossef

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent stuff very nice S Very clean
Stayed 1 night in Jan 2023
Response from SRF on 11 Jan 2023
Thank you for the outstanding review

6/10 Okay

Makan

Stayed 1 night in Jan 2023
Response from SRF on 5 Jan 2023
Thank you for taking the time to review our hotel

8/10 Good

Eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Room was small but clean. Needed more lighting. Breakfast was good.
Response from SRF on 1 Jan 2023
Thanks for taking the time to leave us a review and we very much hope to see you again in the future

10/10 Excellent

Assaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun one night stay
The concierge was gracious and very accommodating overall great experience will stay again!
Stayed 1 night in Dec 2022
Response from Guest Relations on 12 Dec 2022
Dear Assaf,Thank you for your great feedback. It was our pleasure to host you and we are looking forward to welcome you again to Hotel Indigo!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Shaked on 20 Nov 2022
dear guest,thank you for choosing us for your stay.we are glad to hear you had a good experience and we are thankful for the kind review. best regards,front desk team.

6/10 Okay

Stephanie

Travelled with group
Disliked: Property conditions & facilities
We were given a handicap accessible room not needed, we had requested 2 twin beds, which was on the receipt when we checked in, but there was only 1 bed. The room was not kept up nicely and falling apart. Outlet next to bed didn’t work. And sink was in a dangerous location to the toilet. The bed was clean but the room did not feel very clean.
Stayed 1 night in Oct 2022
Response from shaked on 1 Nov 2022
Dear Stephanie,we are sorry you did not have a great experience staying with us. the room that you are given is the room requested on the initial reservation.our house keeping staff is working their hardest to keep the hotel at a high level and standard therefore, we apologize for any inconvenience or misunderstanding that may have occured. kindest regrads,

8/10 Good

Carl

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We asked for a wakeup call but never received one. Also asked for a taxi to the airport. Had to order ourselves
Stayed 2 nights in Oct 2022
Response from Shaked on 1 Nov 2022
Dear Carl, thank you for taking the time to leave a review,it is appreciated deeply.we apologize for the inconvenience regarding the wake-up call, we hope to have you again in the future and perhaps leave a better impression.Best Regards,

4/10 Poor

Zev

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They don't know how to run a hotel at all
The room that I booked did not have any kind of table. I asked to switch rooms so that I could use my laptop on a table and they gave me a much less expensive room and still six weeks later, they have not discounted the difference in cost. The manager has not called me back and I have tried them over 10 times. Absolutely terrible service
Stayed 1 night in Sep 2022

4/10 Poor

John

Business traveller
Disliked: Cleanliness, staff & service, room comfort
John N
A 5 star! Dump Don’t book this if you are expecting anything but 3 star hotel
Stayed 2 nights in Oct 2022

10/10 Excellent

Christine

Stayed 1 night in Sep 2022
Response from Dor on 26 Sept 2022
Thank you very much on behalf of Hotel Indigo staf for the review and hope you had a wonderful stay! Hope to see you soon again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Dor on 23 Sept 2022
Thank you very much for the review and will be more than delighted to have you here with us again soon! :)

10/10 Excellent

nitsan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel if you need to be in the area. Not a tourist hot spot.
Stayed 2 nights in Jul 2022
Response from Shaked on 28 Jul 2022
Dear Nitsan, thank you for taking the time to leave us a review. we appriciate it! glad to hear you have enjoyed your stay Best Regards, Reception team

4/10 Poor

Anat

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel listing full of inaccuracies. 3 Stars Max.
The hotel listing is full of inaccuracies and is lies and the cleanliness and service leave much to be desired. I will share just a few reasons why this hotel is more like a 3-star property and why Expedia should flag the property's listing until all the inaccuracies are addressed; (1) there is no hotel shuttle, and if you ask the Frons Desk staff about it they look at you like you're crazy and roll their eyes. I personally witnessed 2 other guests asking about it. Never existed. Flat out lie. (2) Hotel refused to honour the fact that my booking included breakfast. Even though I showed them my confirmation, the app, and even though it said so on their end, they did not want to honour it. Expedia had to get involved to call their management to honour the package. A great way to begin our 2-week stay after a 12 hour flight... A true 5-star hotel would not let this happen, but if a mistake happened, they would have allowed us to check-in and deal with it later rather than making our check-in an hour-long process after a 12 hour flight. Absurd. (3) The hotel is meant to be non-smoking but all the rooms around us were smoking with smoke entering our room. Hotel refused to so anything about it. (4) Hotel rents out the pool every weekend so we couldn't use or enjoy it. Full of drunk, smoking teens. (5) Hotel argued about the price for days and did not want to honour the quoted price that we booked. Do not choose to pay at hotel. This hotel should be 3 stars at best.
Stayed 19 nights in Jun 2022
Response from Shaked on 27 Jul 2022
Dear Anat, we are deeply sorry to hear about all of misunderstandings and the inconvenience that has occured. the hotels does offer shuttles, and we forbid smoking at all cost. therefore, we sincerely apologize that your stay with us did not meet your expectations. we would be more than happy to have you again, to give you a memorable experience. Best Regards, Reception Team

8/10 Good

Shiran

Stayed 2 nights in Mar 2022
Response from Ella K on 10 Apr 2022
Dear Shiran, Thank you for rating your recent stay with us. Best regards, Ella

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Globetrotter2
Check in was very good and professional. Reception area is welcoming. Lifts are large. Rooms are small but well appointed. The bathroom is a good size, updated with a large sink and large shower with great water pressure. The bed was very comfortable. The breakfast was very good. We had dinner at the Japanese restaurant in the hotel last night, since we had come straight to the hotel from our looong flight. It was delicious, and the service was excellent.
Stayed 1 night in Feb 2022
Response from Ella K on 18 Feb 2022
Dear Guest, Thank you so much for sharing your kind reviewregarding your stay at Indigo hotel. Especially i loved to read regarding your gt\reat serviice of the entire team. We wish you most pleasant trip Iin our beautiful coutry. Best regards, Ella Kronkop Front desk manager

2/10 Terrible

Idan

Stayed 1 night in Feb 2022
Response from Ella on 12 Feb 2022
שלום עידן, הצטערתי לראות שהשהייה שלך ל הייתה מוצלחת , אילו היינו יודעים מה גרם לכך סבי רלהניח שהיה ניתן ללמוד ולשפר. אני מקווה שתהיה לנו הזדמנות לארח אותך שוב במלוננו ליצירת חוויה טובה. בברכה , אלה קרונקופ מנהלת קבלה.

10/10 Excellent

Merav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Ella on 29 Jan 2022
Dear Merav, Thank yiu for rating your stay with us. I wish most pleasant stay in Israel. Best regards, Ella

4/10 Poor

maor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Badddddd
Room was nice, air conditioning was auto set in all floors without option to manually set. At our room the ac didn’t work at all and We needed to sleep with the window open and awaken by noise in the morning , it was birthday vacation and we are very disappointed the reception didn’t had answers and in the checkout they wanted to give us free breakfast for the next time 🤦🏽‍♂️, we are not going to be back at this hotel❗️❗️❗️
Stayed 1 night in Jan 2022
Response from Ella on 16 Jan 2022
Dear Maor, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Ella Kronkop Front office manager

10/10 Excellent

Julio

Stayed 2 nights in Jan 2022

10/10 Excellent

Yoav

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Very nice and tidy hotel. Great location. Great workers - they are very nice and efficient. The room is a little small but enough for couples. The bathroom is wide. The bed is very comfortable
Stayed 1 night in Dec 2021
Response from Ella K on 25 Dec 2021
Dear Yoav, Thank you so much for such positive feedback. We are doing all we can to make our guests feel special. I hope we will have an opportunity to welcome you back in future. Best regards, Ella Kronkop Front dek manager

4/10 Poor

yochi

Disliked: Room comfort
Stayed 2 nights in Dec 2021
Response from Ella on 10 Dec 2021
Dear Yochi, Thank you for rating your stay. I regret to learn that it was not to your full satisfaction. I wish we will have a chance to welcome you back and express better experience. Sincerely, Ella Kronkop Front Office manager

10/10 Excellent

dov

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Ella on 24 Nov 2021
Dear Dov, Thank you for rating your stay. It's pleasure to learn you had wonderful stay at the Indigo Tel Aviv. I hope we will host you again in the future. Best regards, Ella

10/10 Excellent

yossi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
Stayed 1 night in Nov 2021
Response from Ella on 24 Nov 2021
Dear Yossi, Thank you for placing your kind review. I'm so happy to see your recent stay at Indigo Tel Aviv was really good and most comfortable. I hope to welcome you back soon. Sincerely, Ella

10/10 Excellent

OREN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Ellak on 11 Nov 2021
Dear Oren , Thank you so much for giving us 10 out of 10! We are so happy to read that you had perfect experience with Indigo Tel Aviv. Best regards, Ella

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rooms are very small. The hotel looks like 3 stars hotel, defenetly not 5.
Stayed 1 night in Feb 2020
Response from ELLA on 1 Mar 2020
Dear Guest, Thnak you for your feedback. I'm sorry to learn that your recent stay didn't meet all expectations. Maybe we will have chance to welcome you back one day. Best regards, Ella

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great and very convenient to the train station. The breakfast as also very good. Staff was friendly and helpful. However, it was disappointing that Travelocity listed the hotel as having a free airport shuttle, but there was no free shuttle. This was one of the reasons why I picked the location. It's a good thing the train was close and not difficult to figure out.
Stayed 1 night in Feb 2020
Response from ELLA on 24 Feb 2020
Dear Guest, Thank you for sharing your thoughtful comments regarding your stay. It's true that you can see transportation to airport however it clearly shows that it is for surcharge. In order to avoid any misunderstanding we have removed this option. Taxi or very comfortable trip by train are most convenient options to get to and from the airport. I was happy to see that you mentioned great staff hospitality. Hope to welcome you back in future. Sincerely, Ella