The property itself, and location, was suitable for what was detailed online and expected.
Unfortunately this is where the expectations fell of a cliff.
The trip started by standing in the snow and freezing temperatures unable to enter the property due to a broken lock.
After getting hold of the management company, I was advised they were aware of this for over a week and had not updated their arrival process for the new key. They apologised, I was fine, it was a one off... right...
I then had to contact them again after realising the parking pass was not in the room. I was advised for about 5mins while on the phone to continue searching the room, and felt like I was being made to feel like I was being stupid for not finding it.
Finally the woman I spoke to said she would contact the cleaner to see where she put it.
She called back and stated the cleaner had somehow taken it with her (huh?) and would return it the next morning. I then had to write a note to put on the windshield explaining all this. I am not sure about most people, but I do not go on a ski vacation with a notepad and pens. When I explained this to them, I was basically told that was my problem and to figure it out. I ended up having to go into town and purchase these things.
NOTE: The town is maybe a couple of miles in length, if customer service was a remote consideration, this is something they should have taken care of, and would have been easy enough given they can't have been more than a few minutes down the road.
The next day, after returning from a day on the slopes, I still did not see the parking pass. I contacted them again, and was advised they would again call the cleaner and find out where she left it. 40minutes later, after not hearing back, I called again. The woman who answered stated she was busy and forgot to call, and that she would call her and call me back again. On calling back, she stated the cleaner had not been in today and therefore would drop it off the next day. All the while I am concerned my truck will be towed and wanted some form of confirmation from them they would accept liability should this happen. This was met by "it won't be towed". If this was the case, putting the client at ease by accepting liability would have been easy enough.
Other notes:
The bed sheets were stained and pillow cases had layers of dog hair. I ended up washing them myself. There are chewed dog bones under the bed also - showing a general lack of cleanliness.