Terrace/patio
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Reviews of Home2 Suites by Hilton Terre Haute

3 out of 5
Home2 Suites by Hilton Terre Haute
2625 Lucy Jane Lane, Terre Haute, IN

Reviews

8.8

Excellent

Rating 10 - Excellent. 244 out of 373 reviews" "
Rating 8 - Good. 78 out of 373 reviews" "
Rating 6 - Okay. 17 out of 373 reviews" "
Rating 4 - Poor. 21 out of 373 reviews" "
Rating 2 - Terrible. 13 out of 373 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Clyde

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind hotel was very clean and comfortable room was very nice breakfast was delicious this was one of the best places i have ever stayed and we travel alot
Stayed 1 night in Apr 2024
Response from Alicia on 6 May 2024
Thank you for your feedback! We are so glad that you enjoyed your stay. We hope to see you again.

8/10 Good

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alicia on 30 Apr 2024
Thank you for your review!

10/10 Excellent

Michele

Travelled with partner
I loved how the room was arranged, lots of counter space. Very clean. Little pricey, but I’m definitely stay here again.
Stayed 1 night in Apr 2024
Response from Alicia on 12 Apr 2024
Thank you for your review! We value your business and appreciate the feedback! Have a great day!

4/10 Poor

Kyle, Clive

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed here during the eclipse. Paid $242 but exiected a high price. However. When you pay for a night stay and expect to get what you paid for that was not the case. The pool wasn’t working and the breakfast was clearly not stocked for the number of people that were staying there. Mybsinabdn I had to goto the Haloday inn Exoress next door. Why didn’t I just stay there?
Stayed 1 night in Apr 2024
Response from Alicia on 11 Apr 2024
Thank you for your review! I am sorry for any miscommunication, imperfection after a busy packed event like the eclipse. We did our best with the issues we ran into, and had stocked the breakfast well, but it was extremely busy with many more people constantly coming down. Our apologies if you arrived during a gap, but we apprecaite your feedback.

10/10 Excellent

Tilliski

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Apr 2024
Response from Alicia on 18 Apr 2024
Thank you for your review, we apprecaite your feedback!

10/10 Excellent

Laurel A, Orland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing negative about this place! It is flawless! Bill at check-in was so helpful, and later helped us with the grill... yes - the grill! Pool & hot tub were the perfect temps - we loved all of the stay! The breakfast was amazing too. Every staff person was friendly and kind. We will definitely be back! Thanks for a great getaway!
Stayed 2 nights in Mar 2024
Response from Alicia on 3 Apr 2024
We love that you had a great stay! We strive to ensure our customer service needs are top notch! We can't wait to see you again!

8/10 Good

Christa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are great with the kitchenette. Being keyless through the app is super convenient, breakfast food was sub par
Stayed 1 night in Mar 2024
Response from Alicia on 1 Apr 2024
Thank you for your review!

8/10 Good

Karen, Kennesaw

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water pressure in shower was non-existent. Everything else was very nice.
Stayed 2 nights in Feb 2024
Response from Alicia on 13 Mar 2024
Thank you for your review, we appreciate your business.

6/10 Okay

Jacquelyn

Liked: Cleanliness, property conditions & facilities
We enjoyed our stay, it was just what we needed. I was frustrated with the rather large $75 fee for our dog. That was not a fee for any damages, it is just the regular fee for a pet. When I was reserving our stay online in advance, I looked all over to find a fee or acknowledging the dog. All I could find was that it said “pet friendly.” I didn’t know about the large fee until check in. I tried to push back, but the.staff at check in could care less. Other than that financial surprise, the stay was great.
Stayed 1 night in Mar 2024
Response from Alicia on 18 Mar 2024
Thank you for your review, we value your feedback. I do apologize you were caught off guard with the pet fee. It is on the site, as well as the confirmation email as well. We clean very thoroughly to ensure the room leaves no traces of other animals. Most hotels charge a pet fee to ensure the same standards. We hope that you stay with us again during your travels.

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Alicia on 27 Feb 2024
Thank you for your review, we value your feedback!

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended! Staff was terrific
Stayed 1 night in Feb 2024
Response from Alicia on 5 Feb 2024
Thank you for your review, we value your business and look forward to hosting you again during your travels!

4/10 Poor

Joseph

Travelled with family
We were supposed to have a king studio and got two queens were told the front desk couldn’t change us because we booked through Expedia. There were tiny little towels at the pool and no clean bath towels in house keeping. Found a roach crawling in the bathroom this am. We won’t be back. This is the 3rd year we have stayed here. Except for the the guy who could make no changes the staff was friendly. The place looked clean minus the roach.
Stayed 1 night in Feb 2024
Response from Alicia on 5 Feb 2024
Thank you for your review, we do apologize for any inconveniences. This certainly is not a normal for our property, we pride ourselves in guest services and cleanliness. We will look into this right away and correct any issues we may have in the rooms. Again, our apologies.

10/10 Excellent

terri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was HUGE compared to what we have stayed in before at other hotels. Clean property, wonderful staff, nice breakfast. Definitely will stay here again when I have to travel here again!
Stayed 1 night in Jan 2024
Response from Alicia on 5 Feb 2024
Thank you for your review, we appreciate your feedback! We hope to see you again.

8/10 Good

Guillermo

Stayed 1 night in Jan 2024
Response from Alicia on 21 Mar 2024
Thank you for your review! We appreciate your feedback! We hope to see you again.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for Big Dog & Boat Parking
We have stayed here a few times now and value it's location and ease. Knowing that Home2Suites welcomes my big dogs makes finding a place to crash for the night simple. No more searching websites to see if their pet policy only allows one 20lb or less animal. LOL Also, drinking coffee in a ceramic mug in the morning is THE best way to start a day on the road. In addition, there is room to park out truck and boat, and good grass areas all the way around the building, including signs of bunnies. Sure the bed is comfy, the room is clean, but most hotels do that ok. This place is just perfect for our needs. Also the staff has been extremely friendly every time we have visited. If we need a place in the area again, we will not hesitate to stay here.
Stayed 1 night in Jan 2024
Response from Alicia on 5 Feb 2024
We value your feedback! We hope that we continue to live up to your expectations, as we love seeing our guests return! Have a great day, with safe travels.

10/10 Excellent

GABRIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Alicia on 5 Feb 2024
Thank you for your review, have a great day!

4/10 Poor

Nicole

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Alicia on 5 Feb 2024
I am sorry to see your low score. If you would like to share what we could have done better, please reach out to us! We hope you have a great day, with safe travels.

4/10 Poor

Pamela

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was in the room right next to the lobby so it was very loud. I had trouble sleeping. The hotel was not full so there was no reason not to put me in a quieter location. The front staff was not friendly at all.
Stayed 1 night in Dec 2023
Response from Alicia on 5 Feb 2024
We apologize for the noise. Unfortunately, we were sold out the night that you stayed but would have been more than happy to ask everyone to quiet down a bit in the evening. We hope you give us another chance, and that you have a great day.

10/10 Excellent

ZHAOHUI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alicia on 5 Feb 2024
Thank you for your review, we value your feedback! We hope to see you again. Have a great day with safe travels.

10/10 Excellent

Peter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thos property was everything we were hoping it would be. We've been looking for a hotel in Terre Haute as we travel there a few times a year and this checked all our boxes. With 2 little children it gave us room for 4 of us to comfortably be in tje room. The staff was all amazing and friendly. Clean rooms, quiet conditions even with them being busy. Breakfast was great each morning, amd the pool was warm and welcoming. We will definitely be back.
Stayed 3 nights in Dec 2023
Response from Alicia on 5 Feb 2024
Thank you for your review! We do hope to continue seeing you through your travels. Have a great day!

10/10 Excellent

Dominic, San Diego

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alicia on 5 Feb 2024
Thank you for your feedback. Have a great day, with safe travels.

6/10 Okay

KATHRYN

Travelled with family
Liked: Staff & service
Was on the 3rd floor and there were people walking 2 out of 3 nights above me. However breakfast was awesome. Next time have to stay on 4th floor.
Stayed 3 nights in Dec 2023
Response from Alicia on 5 Feb 2024
Thank you for your review. Have a great day.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alicia on 5 Feb 2024
Thank you for your feedback, we value your business! Have a great day.

8/10 Good

Shannon, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel lobby is just a big room and no ambience. This is where they have tables as the main community space and where breakfast us served. Kids were running around a bit till around 10pm because they had been at the pool, so it seemed a bit busy and the lobby floors got wet. Just a bit of hoopla, but not a significant bother. The room was good. Big. Nice kitchen space. Breakfast downstairs was decent. Overall, this property had a good price to performance ratio.
Stayed 1 night in Dec 2023
Response from Alicia on 5 Feb 2024
Thank you for your feedback. Have a great day!

10/10 Excellent

Kenny

Stayed 2 nights in Dec 2023
Response from Alicia on 5 Feb 2024
Thank you for your feedback. Have a great day!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, 5 stars all around!
Stayed 1 night in Dec 2023
Response from Alicia on 5 Feb 2024
Thank you for your feedback. We hope to see you again during your travels. Have a great day!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Alicia on 5 Feb 2024
Thank you for your review, we value your business and look forward to hosting you again.

10/10 Excellent

Natalie

Stayed 1 night in Nov 2023
Response from Alicia on 5 Feb 2024
Thank you for your feedback. Have a great day!

10/10 Excellent

Ann

Stayed 2 nights in Nov 2023
Response from Alicia on 5 Feb 2024
Thank you for your feedback. Have a great day!

6/10 Okay

Kortney

Stayed 1 night in Nov 2023
Response from Alicia on 5 Feb 2024
Thank you for your feedback. Have a great day!

8/10 Good

Patricia

Stayed 2 nights in Nov 2023
Response from Alicia on 14 Nov 2023
Thank you for your review, we hope you have a great day!

10/10 Excellent

Marcia

Stayed 1 night in Nov 2023
Response from Alicia on 29 Nov 2023
Thank you for your review, we appreciate your feedback!

10/10 Excellent

Edward C Counsil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Alicia on 9 Nov 2023
Thank you for your review! Have a great day!

10/10 Excellent

Lisa

Stayed 11 nights in Oct 2023
Response from Alicia on 31 Oct 2023
Thank you for your review, we value our feedback!

8/10 Good

Andrea

Stayed 2 nights in Oct 2023
Response from Alicia on 30 Oct 2023
Thank you for your review, we appreciate your feedback. Have a great day!

8/10 Good

John

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Was right off the highway. Nice clean room for a good price. Kind man at check in. The bathroom door would not shut though which made it a little awkward. Also the sign they put up in the hall to direct you to your motel room only went up to room 227 and we were in 228. Kinda weird but we found the room.
Stayed 1 night in Oct 2023
Response from Alicia on 24 Oct 2023
Thank you for your view! I will look into the room sign issue, that sounds odd! We hope to see you again during your travels.

8/10 Good

Shari

Liked: Cleanliness, staff & service, property conditions & facilities
My kids loved the pool and patio area.
Stayed 1 night in Oct 2023
Response from Alicia on 19 Oct 2023
Thank you for your response, we value your feedback! I hope to see you again during your travels.

10/10 Excellent

Timothy A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. I always enjoy staying at the Home 2 Suites.
Stayed 1 night in Oct 2023
Response from Alicia on 19 Oct 2023
Thank you for your response, we value your feedback! I hope to see you again during your travels.

10/10 Excellent

Jackie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alicia on 19 Oct 2023
Thank you for your response, we value your feedback! I hope to see you again during your travels.

10/10 Excellent

Mark

Stayed 1 night in Sep 2023
Response from Alicia on 21 Sept 2023
Thank you for your review, we value your feedback! Have a great day!

10/10 Excellent

Darryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY NICE AN CLEAN
Stayed 2 nights in Sep 2023
Response from Alicia on 12 Sept 2023
Thank you for your review, we value your feedback! We strive to ensure every guest has their best stay!

10/10 Excellent

Kenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Awesome experience all the way around, everything was great
Stayed 1 night in Sep 2023
Response from Alicia on 11 Sept 2023
Thank you for your review, we value your feedback!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Alicia on 11 Sept 2023
Your feedback is valuable to us! Thank you, and we hope to see you again!

8/10 Good

Kathy, bettendorf

Stayed 3 nights in Aug 2023
Response from Alicia on 21 Sept 2023
Thank you for your response, we value your business!

10/10 Excellent

Ebony

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice breakfast,
Stayed 1 night in Aug 2023
Response from Alicia on 7 Sept 2023
Thank you for your reply, we value your feedback!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in amd quiet
Stayed 1 night in Aug 2023
Response from Alicia on 21 Aug 2023
Thank you for your review, we value your feedback. We hope to see you again!

10/10 Excellent

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the room was very clean. The worker was very helpful and professional.
Stayed 2 nights in Aug 2023
Response from Alicia on 21 Aug 2023
Thank you for your review! We wish you safe travels, and hope to see you again!

2/10 Terrible

Jaime

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Alicia on 14 Aug 2023
I am so sorry for your negative experience. We hope that you stay with us again and wish you safe travels.

10/10 Excellent

charles, villa hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay clean And friendly people
Stayed 1 night in Aug 2023
Response from Alicia on 9 Aug 2023
Thank you for your review! We value your feedback. Have a great day, and we will see you again next time!

10/10 Excellent

Jaymison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was amazing
Stayed 1 night in Aug 2023
Response from Alicia on 9 Aug 2023
We appreciate you staying with us, and hope you have are travels! See you next time!