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Reviews of Fairfield Inn & Suites by Marriott Terrell

2.5 out of 5
Fairfield Inn & Suites by Marriott Terrell
351 Market Center, Terrell, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 304 out of 480 reviews" "
Rating 8 - Good. 89 out of 480 reviews" "
Rating 6 - Okay. 31 out of 480 reviews" "
Rating 4 - Poor. 27 out of 480 reviews" "
Rating 2 - Terrible. 29 out of 480 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, room was clean, comfortable and quiet.
Stayed 1 night in Apr 2024

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was amazing
Stayed 3 nights in Apr 2024

10/10 Excellent

Yvette

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel was friendly, helpful and engaging! We had a large group in town for a wedding and they were so accommodating! We stored a wedding sheet cake in their commercial refrigerator! Thank you from the Jordan’s and Acosta’s!

10/10 Excellent

Von

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Feb 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Melannie A.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Forgotten Item
I accidentally forgot my watch in our room. They called me a few hours later saying that they found it under the bed. We were already several hours away when they called. The manager said she would hold it for us until we could make it back 7 days later. When we returned it was there as promised. To say the least I was completely impressed with their honesty. We will definitely say at this hotel again.
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Stayed 1 night in Dec 2023

6/10 Okay

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was awesome, very clean. The staff was very courteous and friendly. The thing that made it all a bad experience was their horrible breakfast. Undercooked eggs, all bread old and hard and a very small selection. I would shut down the breakfast and then give this hotel and excellent rating.
Stayed 2 nights in Dec 2023

10/10 Excellent

Stephanie

Stayed 1 night in Dec 2023

10/10 Excellent

Johnny, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and very nice people
Stayed 2 nights in Dec 2023

10/10 Excellent

Heather

Stayed 2 nights in Dec 2023

10/10 Excellent

Rosalyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Ever!
Amazing
Stayed 1 night in Nov 2023

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evening was good
Stayed 2 nights in Nov 2023

10/10 Excellent

Amaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Lance

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Stayed 1 night in Nov 2023

10/10 Excellent

Melissa

Stayed 2 nights in Nov 2023

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint is that this is a very noisy location.
Stayed 1 night in Nov 2023

10/10 Excellent

Derek

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A terrific location, right off the highway, Starbucks nearby!
Stayed 1 night in Oct 2023

10/10 Excellent

Guy

Stayed 3 nights in Oct 2023

10/10 Excellent

Anahi

Stayed 1 night in Oct 2023

10/10 Excellent

Charles

Stayed 1 night in Oct 2023

8/10 Good

Cheryl Ann, Fort Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area. Close to everywhere I needed.
Stayed 3 nights in Sep 2023
Response from Julia G. on 1 Nov 2023
Dear Cheryl Ann,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Julia GraysOperations ManagerJulia.Grays@marriott.com972-551-3200

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Julia G. on 1 Nov 2023
Dear Carolyn,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Julia GraysOperations ManagerJulia.Grays@marriott.com972-551-3200

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a short trip.
The staff was very friendly. The location is safe and very clean. The rooms were smaller than expected and the bed was not very comfortable. However, we just needed a clean, safe, and inexpensive place to sleep for the night while passing through and it was perfect for our purpose.
Stayed 1 night in Sep 2023
Response from Julia G. on 1 Nov 2023
Dear Scott,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Julia GraysOperations ManagerJulia.Grays@marriott.com972-551-3200

10/10 Excellent

Brooke

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chad was AMAZING! From the minute we walked in to the minute we left, we felt welcomed. Chad did so much for our family to accommodate our stay, we could not think him & his staff enough. Highly recommend this location-clean, friendly, accommodating, and professional!
Stayed 3 nights in Sep 2023
Response from Julia G. on 1 Nov 2023
Dear Brooke,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Julia GraysOperations ManagerJulia.Grays@marriott.com972-551-3200

10/10 Excellent

Bharat

Liked: Staff & service, property conditions & facilities
Good property
Stayed 1 night in Aug 2023

10/10 Excellent

efrain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything so close
Stayed 3 nights in Aug 2023

10/10 Excellent

Dwanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean. Nice reception.
Stayed 1 night in Jul 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Robert

Stayed 1 night in Jun 2023

8/10 Good

Meli

Stayed 1 night in Jul 2023

2/10 Terrible

Tina

Disliked: Cleanliness, staff & service
Booked this hotel and the room was unavailable when we arrived
Stayed 1 night in Jun 2023

2/10 Terrible

James

Travelled with family
Expedia sucks.Booked room by accident and could not cancel 2 weeks prior.Will never use again.once again I will say Expedia sucks
Stayed 1 night in Jul 2023

10/10 Excellent

Rodolfo, CYPRESS

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2023

4/10 Poor

CIndy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I requested adjoining rooms and was asked to phone the day before arrival to confirm...all good. Half an hour later I received a call that they had made a mistake and had no queen rooms (connecting is a queen/king combo)..fine. Two kings, please. Check in was smooth, nice room...used the bare minimum fitness room, went to bed. A group of 10 started to party on the patio adjacent to the pool at approx 10:15pm and continued until 4:10am the next day...right below our windows. Front desk and mgr Kim Shaw refused to do anything-said they were paying guests-we checked out the next day, 2 days early and found a lovely Airbnb. I have been a Bonvoy member for several years but will think long & hard before using a Marriott again.
Stayed 3 nights in Jun 2023

10/10 Excellent

julian

Stayed 1 night in Jun 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and room was clean
Stayed 2 nights in Jun 2023

10/10 Excellent

Daniel, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely return when visiting this area again. Staff was SUPER helpful. Helped with early check in. Rooms very clean and comfortable.
Stayed 1 night in Jun 2023

10/10 Excellent

Micha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My only complaint is the location and the GPS not giving me alternatives to get into the parking lot. Doing the wrap around and being caught off guard could cause a bad wreck. Everything else was flawless.
Stayed 1 night in Jun 2023

10/10 Excellent

Marlene

FRIENDLY/PROFESSIONAL PROPERTY MANAGERS
Stayed 2 nights in May 2023

10/10 Excellent

Flavia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Gene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Jada was great
Stayed 1 night in Jun 2023

10/10 Excellent

Jeanni

Stayed 1 night in Apr 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in/out was quick and very simple. Staff was very friendly and knowledgeable. Definitely will be a repeat customer
Stayed 1 night in Mar 2023

10/10 Excellent

Shawnell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023