Holiday Homes in Terrell

"TRASH. Service was trash, hotel room was trash. It was supposed to be for a pit stop to get some rest but never again. TRASH "

"I booked 2 rooms. My business partner arrived on time but I was hours behind due to mechanical issues. I arrived at 3 am. I had already paid in full for both rooms and the hotel would not let me check in or refund me. Again these rooms were already paid for so the hotel canceled my reservation for late check in...kept the money...and rented the room to someone else. I booked another room by paying again but the money for the original reservation is gone. I would have been fine losing the day but they took the whole week. Mr. Patel would not budge. As a courtesy...refunding the unused days while I booked another would maybe have been nice but of course courtesy is not in fashion these days. Apparently this is a hilton thing. Ill follow up with corporate but im sure nothing will be done...kinda like the red light buttons for pedestrians...its there just to make you think you're doing something. Will never stay there again and will inform my folks not to either."

"The food was very good and the staff was great and parking was okay."

"The room was fine. Staff was helpful. Room was clean with good shower. Bed comfortable. I didn't really need AC so not sure about that. My only frustration was that I got put into some Generali global travel insurance after staying there that has an annual fee, and I cant get help to cancel it by Hotels.com or Generali Travel insurance. I'm not sure if hotel did it or Hotels.com. "

"Room was very small and sparsely equipped."

"Clean rooms"

"This property is in the wrong part of town. My catalytic converters were stolen over night. I wouldn’t recommend this area. The hotel was clean and staff friendly but they did send me a bill for $5 for parking that wasn’t mentioned after I checked out. Pretty sad considering my stuff was stolen from there parking. "

"Front desk staff"

"Love the hotel. Was there with 2 of my daughter's for an event. Room was great and everything was clean. Staff were all happy to help any way you may need. Will be staying here again."