Terrace/patio
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Reviews of Tiarri Terrigal

4 out of 5
Tiarri Terrigal
16 Tiarri Crescent, Terrigal, NSW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 270 out of 402 reviews" "
Rating 8 - Good. 105 out of 402 reviews" "
Rating 6 - Okay. 17 out of 402 reviews" "
Rating 4 - Poor. 7 out of 402 reviews" "
Rating 2 - Terrible. 3 out of 402 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Christopher, RUSE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Frank. on 22 Apr 2024
Hello Christopher,Thank you for your taking the time and trouble to provide us with your feedback. We really appreciate it.Kind regards,Frank & Rob.

10/10 Excellent

Ibrahim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and peaceful place to stay in
Stayed 2 nights in Feb 2024
Response from Frank on 15 Apr 2024
Hello Ibrahim,Thank you for your generous comment.It is good to know that you have had a memorable experience with us.Kind regards,Frank & Rob.

10/10 Excellent

Jeanette

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very nice unit,comfortable and quiet.Well looked after.Frank welcomed us when we arrived explained the best way to walk to our party at the Crowne Plaza.Had to walk back up the hill could have got a Taxi but took it slowly.Were only there for the night but hope to stay longer next time.
Stayed 1 night in Feb 2024
Response from Frank on 4 Feb 2024
Hello Jeanette,Thank you for your generous comment.It is our responsibility to care for our guests.We take that responsibility seriously.We are happy to learn that you have had an enjoyable stay with us and look forward to seeing you again.Kind regards,Frank & Rob.

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
We were in a garden room. It was very clean, beachy and modern. Bed and pillows comfy. Came with a kitchen: plates, bowls, cutlery, glasses, mugs, microwave, electric portable stove, air fryer, full size fridge with a freezer, and more. Washing machine and dryer too inside the room. We didn't cook or do laundry, but great bonuses to have whilst away. TV access to Netflix, Stan etc Bathroom - shower pressure is awesome, shower gel, shampoo, conditioner etc provided. Fan and air con worked well. Frank the owner is very friendly, and helpful. He mentioned they renovated the rooms during covid times, which explains their modern look. Place is about a 7 min walk downhill to Terrigal beach, maybe 10-12 going back up (good work out). Always had parking, and undercover too at this hotel. We will definitely stay again when we are back in Terrigal.
Stayed 3 nights in Jan 2024
Response from Frank on 4 Feb 2024
Hello Esther,Thank you for your generous comment.It is good to learn that you have enjoyed your stay with us. We will share your feedback with the staff who deserve most of the credit.Kind regards,Frank & Rob.

10/10 Excellent

Go Eun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and easy access beach
Stayed 1 night in Jan 2024
Response from Frank on 4 Feb 2024
Hello Go Eun,Thank you for generous comment.Hope to see you again in the future.Kind regards,Frank & Rob.

10/10 Excellent

Tim

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Frank on 4 Feb 2024
Hello Tim,Thank you for your generous review.We are pleased to hear that you enjoyed your stay with us.Kind regards,Frank & Rob.

10/10 Excellent

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Frank on 14 Dec 2023
Hello Shaun,Thank you for taking the time and trouble to give us a review. We are pleased to hear that you enjoyed your stay with us.Kind regards,Frank & Rob.

10/10 Excellent

Georgina

Stayed 1 night in Dec 2023
Response from Frank on 14 Dec 2023
Hello Georgina,Thank you for taking the time and trouble to give us a review. We really appreciate it. Kind regards,Frank & Rob.

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service. Clean, attractive,comfortable accommodation
Stayed 1 night in Nov 2023
Response from Frank. on 16 Nov 2023
Hello FrancisThank you so much for your generous review and comment. It was a pleasure to have been given a chance to accommodate you. We will share your thoughts with our staff who deserve most of the credit.Kind regards,Frank & Rob.

10/10 Excellent

Sharmaen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa bath was AMAZINGLY HUGE... Room was comfortable, clean and really nicely presented. A light breakfast was supplied, great pressure in shower and comfy bed. Frank the Manager was so lovely, kind and helpful. Highly recommend.
Stayed 2 nights in Oct 2023
Response from Frank. on 16 Nov 2023
Hello Sharmaen,Thank you so much for your generous review and comment. We are in the service industry and all of the staff take our responsibility seriously with the comfort of our guests in mind.Kind regards,Frank & Rob.

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay very comfortable, just missed the small things like a hairdryer which I would never normally pack on my travels!
Stayed 1 night in Oct 2023
Response from Frank. on 16 Nov 2023
Hello Colleen,Thank you for taking the time and trouble to give us feed back. It was a pleasure to have you staying with us. Unfortunately the previous guests must have used the hairdryer and instead of putting it back in the it's usual place under the basin they put in the shaving cabinet . We should have replaced in it's proper spot, but we have fails to do so. Hope that this did not cause you too much of an inconvenience. Kind regards,Frank & Rob.

10/10 Excellent

Mark

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean accommodation. The owners were friendly and very obliging with any requests. Walking distance to the central shopping district of Terrigal.
Stayed 3 nights in Oct 2023
Response from Frank. on 16 Nov 2023
Hello Mark,Thank you for your generous review and comment.Our guests come first and we always endeavour to make them feel at home.Kind regards,Frank & Rob.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and close walk to everything, also Frank was great to deal with
Stayed 2 nights in Oct 2023
Response from Frank. on 16 Nov 2023
Hello Tony,Thank you for taking the time and trouble to give us feed back. We truly appreciate it.Kind regards,Frank & Rob.

10/10 Excellent

jamirra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend booking here such I good property and such friendly and professional services
Response from Frank. on 16 Nov 2023
Hello Jamirra,Sorry it took so long to acknowledge your generous comment. It is our duty to look after our guests.Kind regards,Frank & Rob.

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little place with everthing, and only 5 mins walk from main street
Stayed 3 nights in Oct 2023
Response from Frank. on 11 Oct 2023
Hello Jamie,Thank you for your generous review and comment.We really appreciate it.Kind regards,Frank & Rob.

6/10 Okay

Erin

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Nice size room. Having a toaster was handy. Comfortable bed. Nice to walk into Terrigal but there is a decent uphill climb. Unfortunately there was hair on the floor in 4 different locations, and when I went to use a spoon it was dirty- had been in someone’s mouth -so not the cleanest. Plus, the outside light was permanently on and the blinds weren’t sufficient to keep out the light so we had to hang up the quilt over the curtain rail in the middle of the night.
Stayed 1 night in Sep 2023
Response from Frank. on 11 Oct 2023
Hello Erin,Thank you for the feedback.we really appreciate it.You could have included that you overstayed your stay by two hours (free of charge) and did not have the good manners or decency to say thank you.Frank.

10/10 Excellent

Ruby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. The owner was super friendly and very easy to deal with. Would stay again next time.
Stayed 1 night in Sep 2023
Response from Frank. on 21 Sept 2023
Hello Ruby,Thank you for your generous review and comment.It is good to learn that you have had a memorable stay with us.Kind regards,Frank & Rob.

8/10 Good

kim

Travelled with partner
Liked: Staff & service
The rooms are spacious but our room had very thin white curtains that did not block the outdoor lights, so it was lit up overnight. Construction next door started at 730am on a Saturday. Was just ok.
Stayed 1 night in Aug 2023
Response from Frank. on 21 Sept 2023
Hello Kim,Thank you for taking the time and trouble to give us feedback. We will rectify the curtains problem, however the building site is a different matter.Kind regards,Frank & Rob.

10/10 Excellent

Loraine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a lovely place. Would stay again
Stayed 2 nights in Aug 2023
Response from Frank. on 19 Aug 2023
Hello Loraine,Thank you for your generous comment and for taking the time and trouble to let us know. We will look forward to seeing you both again in the future.Kind regards,Frank & Rob.

6/10 Okay

Patricia

Travelled with partner
This property is lovely and in a great spot. Close walking distance to Terrigal main centre. The unit is modern though cleanliness could have been better. I feel for the price it could have been. The bed was an issue for my husband and me and the pillows made it worse..2 nights tossing and turning to get comfortable. Please provide better quality. Other than that the shower was a tad smaller than normal and the spa bath could have been cleaner, though we didnt use it.
Stayed 2 nights in Jul 2023
Response from Frank. on 30 Jul 2023
Hello Patricia,Thank you for taking the time and trouble to give us feed back. It is greatly appreciated.Regards,Frank & Rob.

10/10 Excellent

melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Stay.
Beautiful space, close too the beach. Perfect for long or short stay. Shower was amazing. Super comfy bed. Very relaxing stay. Will definitely stay again.
Stayed 1 night in Jul 2023
Response from Frank. on 30 Jul 2023
Hello Melanie,Thank you for your generous review and comment.We are pleased to learn that you have enjoyed your stay with us.Kind regards,Frank & Rob.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Frank. on 25 Jul 2023
Hello Ben,Thank you for taking the time and trouble to give us feedback. Thank you also for your generous review.Kind regards,Frank & Rob.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Frank. on 20 Jun 2023
Hello Terry,Thank you for taking the time and trouble to give us feed back. It looks like you have enjoyed your stay with us. We have our staff to thank for it.Kind regards,Frank & Rob.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service - you have to ask to have your room serviced and especially if you run out of milk or cereals. Also we found some of the keys did not fit the locks properly and not Once did we meet the manager as everything was done over the phone. Also if you are older or have mobility problems, this may not be for you as it is located on a hill and the driveway is quite steep to walk up or down.
Stayed 2 nights in May 2023
Response from Frank. on 4 Jun 2023
Hello Anonymous,Thank you for taking the time of trouble to give us feed back. It is greatly appreciated.Frank.

8/10 Good

Philippa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful apartment & very clean.
Stayed 1 night in May 2023
Response from Frank. on 8 May 2023
Hello Phillippa,Thank you for taking the time and trouble to give us feed back. We are pleased to learn that you have had a comfortable stay with us.Kind regards,Frank & Rob.

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service
They were very accommodating for our late arrival, very clean and tidy, newly renovated
Stayed 1 night in May 2023
Response from f on 3 May 2023
Hello Nick,Thank you for your generous review and comment.We are indeed proud of our staff.Kind regards,Frank & Rob.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frank was a great host who made sure we settled in ok and had everything we needed. The rooms were newly renovated and really nice. My daughter left her shoes behind and Frank kindly posted them to us at surfers paradise so we were truely grateful for his help and generosity. 👏👍
Response from Frank. on 16 Nov 2023
Hello John,Thank you for your generous review and comment.It was a pleasure to look after your needs and we thank you for your for your feed back.Kind regards,Frank & Rob.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Frank is lovely.
Stayed 1 night in Mar 2023
Response from f on 3 May 2023
Hello Shannon,Thank you for your generous comment.Sorry for being so slack in responding.We have got our staff of thank looking so well after the rooms.Kind regards,Frank & Rob.

10/10 Excellent

Tanya

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
A very nice quiet renovated unit, very clean with modern amenities, very obliging Frank to greet us hello and goodby. Tastily renovated and still work being done around the property. Excellent service, highly recommended, will stay again if in the area
Response from Frank. on 12 Mar 2023
Hello Tanya,Thank you so much for taking the time and trouble to give us feed back. We are in the service industry and we always endeavour to deliver service.Kind regards,Frank & Rob.

10/10 Excellent

Von

Stayed 1 night in Mar 2023
Response from Frank. on 5 Mar 2023
Hello Von,Thank you so much for taking the time and trouble to give us feedback. Hope to see you in the future.Kind regard,Frank & Rob.

8/10 Good

George

Liked: Staff & service, amenities, property conditions & facilities
Response from Frank. on 12 Mar 2023
Hello George,Thank you for taking the time and trouble to give us feedback. We really appreciate it.Kind regards,Frank & Rob.

4/10 Poor

Alastair

Travelled with family
Liked: Cleanliness
We booked for 3 people, but the room we got was for 2 people. A fold away bed was provided after arrival.
Response from Frank on 11 Jan 2023
Hello Alastair,Thank you for your feedback.We are big enough to admit our mistakes and cop it on the chin. That is when we made mistakes. But this time it was not our mistake. We just were NOT told the bedding arrangements by the booking agency or yourself. You were booked in a standard room and we were advised to expect two adults and a child. It is not unusual for two parents and a child to share a King or a Queen bed. On your arrival we discovered that there were 2 adults and a child, however the adults were not a husband and a wife. It was you and your mother.AT NO STAGE WERE WE TOLD THAT 3 SEPERATE BEDS WERE NEEDED. Should we have been advised of that situation we WOULD NOT HAVE ACCEPTED the booking for that standard room. The body language on your mother's face said it all. You were advised that you could cancel the booking for free as we did not have any other rooms available. When you decided to stay we supplied you with a fold away bed and bend over backwards to make you as comfortable as possible. WE DO NOT ACCEPT RESPONSIBILITY for other peoples' mistakes. THE RATING OF 2 IS NOTHING BUT AN INSULT and meant to hurt our business. We do not deserve it. We are not mind readers. You did not have to stay. In future PLEASE AIM YOUR ANGER AND INSULTS to whoever deserves it.Frank.

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was renovated 6 weeks ago. I missed a bath
Stayed 1 night in Dec 2022
Response from Frank. on 11 Jan 2023
Hello Jason,Thank you for your feedback.It looks like you enjoy the comfort of our newly renovated rooms. We are sorry that you missed the spa bath room.Kind regards,Frank & Rob.

10/10 Excellent

Wai Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than staying in the hotel.
The owner Frank was very friendly & our unit nos 2 was very quiet, clean & comfortable. It is walking distant to town center, about 10 mins walk. Free parking & free Wifi with good reception.
Stayed 1 night in Dec 2022
Response from Frank. on 12 Dec 2022
Hello Wai Chun,Thank you for your generous review and comment.It was a real pleasure to look after you during your stay. We are pleased to learn that you have enjoyed your stay with us.Kind regards,Frank & Rob.

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and staff friendly, only issues was the shower head would not hold in place, making it difficult to shower. Only a small issue.
Response from Frank. on 4 Dec 2022
Hello Paul,Thank you for your generous review and comment.It was a pleasure to serve you.Kind regards,Frank & Rob.

8/10 Good

Katy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frank made us feel welcome and was able to accommodate us with extra things we needed for the room. We had an enjoyable and relaxing stay
Stayed 2 nights in Nov 2022
Response from Frank. on 4 Dec 2022
Hello Katy,Thank you for your generous comment.It is always a pleasure to look after our guests.We are pleased to learn that you have had a enjoyable stay with us.Kind regards,Frank & Rob.

10/10 Excellent

Melkon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property well maintained has everything you need and in walking distance to beach and restaurants
Stayed 2 nights in Sep 2022
Response from Frank. on 3 Oct 2022
Hello Melkon,Thank you so much to you and your lady for your generous comment despite that we are going through renovations. Hope to see you again soon.Kind regards,Frank & Rob.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooms and the sun trap outside them. Keith was a gem.
Stayed 1 night in Sep 2022
Response from Frank. on 27 Sept 2022
Hello David,Thank you so much for your generous review and comment. It is good to know that our guests are enjoying their stay with us.Kind regards,Frank & Rob.

10/10 Excellent

phil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a quaint and quiet guest house un a leafy setting. Very friendly and obliging staff...
Stayed 1 night in Sep 2022
Response from Frank. on 21 Sept 2022
Hello Phil,Thank you for your generous review and comment.It is very nice to have some guests saying positive things. Since the renovations started some of the guests were not so kind. So Phil thank you so much again.Kind regards,Frank & Rob.

8/10 Good

Peter

Stayed 1 night in Sep 2022

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
When we booked we were not advised that the property was undergoing renovations. We were told this upon checking in. There was noise until around 4.30pm and from 7am the next morning. Also no hot water!!!!! On the plus side the bed was good and it was quiet at night.
Stayed 1 night in Aug 2022
Response from Frank. on 21 Sept 2022
Hello Peter,Sorry that it took so long to respond.Thank you for taking the time and trouble to give us feedback. We are sorry that you were notified about the renovations by the booking agency. Our website is plastered with it, and the booking agencies have been advised to let their clients aware of it.There was no reason why the hot water was not functioning properly. This is the first time we heard of it.Kind regards,Frank & Rob.

10/10 Excellent

Sinisita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i am really grateful for this property, it provides a sense of well-being, gives rest and comfort to tired travellers... it is at walking and good exercising distance from the beach, cafés and restaurants... it is clean and quiet... the service from its manager is warm and friendly and accommodating... i will go back...
Stayed 1 night in Jul 2022

10/10 Excellent

Della

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing short break away
We stayed here for 3 nights for a short break, Frank greeted us very warmly on our arrival. Our room was will presented and inviting. It is situated in a very quiet area and in walking distance to beach & shops, though the walk back is up hill so if a bit on the older side of life you might be better off driving down to the beach area & start from there where is mostly flat. I would highly recommend staying here if you like the idea of a kid free place. (1st time we have stayed in a child free place and lived it ).
Our room (#2)
Tv, microwave, kettle and refrigerator
Bathroom
Communal area
Stayed 3 nights in Jun 2022

8/10 Good

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Homely atmosphere, friendly helpful staff😊
Stayed 1 night in Jun 2022
Response from Frank. on 19 Jun 2022
Hello Annette, Thank you for your generous comment. It is always good to learn that our guests are enjoying their with us. Hope to see you again soon. Kind regards, Frank & Rob.

8/10 Good

Umesh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasent stay
Stayed 1 night in Jun 2022
Response from Frank. on 21 Jun 2022
Hello Umesh, Thank you so much for your comment. It is good to learn that you have had a memorable stay with us. Kind regards, Frank & Rob.

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet No kids running around
Stayed 2 nights in May 2022
Response from Frank. on 21 Jun 2022
Hello Lauren, Thank you for taking time and trouble to give us feed back. It looks like you have had a relaxing stay with us. Kind regards, Frank & Rob.

10/10 Excellent

Al

Stayed 1 night in May 2022

10/10 Excellent

Cally

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully clean, well appointed and friendly staff
Stayed 1 night in May 2022
Response from Frank. on 13 May 2022
Hello Cally, Thank you for your generous review and comment. We are happy to learn that you have had a memorable time with us. Kind regards, Frank & Rob.

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Tiarri was perfect for us. The owner Frank was very friendly and extremely accomodating, giving us early access to our room. The rooms were spacious, comfortable, very clean and a continental breakfast was supplied. Each room had its own private courtyard as well as a large communal lounge and outside area. We will definitely stay there again.
Stayed 2 nights in Apr 2022
Response from Frank. on 13 May 2022
Hello Janice, Sorry it took so long to get back to you and acknowledge your generous review and comment. Kind regards, Frank & Rob.

10/10 Excellent

Jacqueline

Travelled with family
Welcoming staff on arrival. Very comfortable room with all breakfast needs supplied.
Stayed 3 nights in Apr 2022
Response from Frank. on 13 May 2022
Hello Jacqueline, Sorry it took so long to acknowledge your generous review and comment. Kind regards, Frank & Rob.