All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 326 out of 612 reviews" "
10 - Excellent
326
Rating 8 - Good. 158 out of 612 reviews" "
8 - Good
158
Rating 6 - Okay. 49 out of 612 reviews" "
6 - Okay
49
Rating 4 - Poor. 42 out of 612 reviews" "
4 - Poor
42
Rating 2 - Terrible. 37 out of 612 reviews" "
2 - Terrible
37
8.6/10
Cleanliness
8.8/10
Staff & service
8.0/10
Amenities
8.2/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Excellent
mark
19 May 2024
Liked: Cleanliness, staff & service
mark
Stayed 1 night in May 2024
2/10 Terrible
Heather
Travelled with family
19 May 2024
Disliked: Property conditions & facilities
This location is an old apartment complex so there are multiple buildings and each room entry is from outside. Not ideal with children. Very noisy between traffic and anyone outside. Thin walls, windows and guest above us kept me up with any movement.
I was hoping for rest and did not have that. We squeezed into one bed because the pull out sofa was very uncomfortable plus immediately next to the entry door which was not sealed so drafty and noisy. My children did not feel safe and I don’t blame them.
The exterior needs upkeep and seems to be in disrepair. Needs work!
Heather
Stayed 1 night in May 2024
Response from Terezinha on 21 May 2024
I apologize for all inconvenience you had experienced during your stay.
Property is old and needs complete renovation. Bathtub was peeling. Bathroom had ants. Staff were nice and helpful but they can only do so much. Marriott needs to step up with $'s or tear it down.
jeffrey
Stayed 3 nights in Apr 2024
Response from Terezinha. on 2 May 2024
Thank you for your response and concerns. The property is old and little by little the hotel tries to fix the issues.
Thank you for your response. It is truly appreciated.
8/10 Good
Amy
Travelled with family
15 Apr 2024
Liked: Cleanliness, staff & service, amenities
I did not like how dark, damp and sketchy the entry way to the door was. The room had over powering smell of human urine. The entryway carpet inside the room was drenched and was saturated by the time we lt on Sunday.
Amy
Stayed 2 nights in Apr 2024
Response from Terezinha on 2 May 2024
I apologize for all your concerns you wrote about. The property is old and little by little we trying to fix them. We appreciated your response.
6/10 Okay
Kendra, Ocala
Travelled with partner
13 Apr 2024
Liked: Cleanliness, staff & service
Walls are thin, I had to call the office every day, then again around 2-3 am bc someone was running upstairs. It appeared they never slept. The facility is starting to show it’s age outside however the inside has been upgraded.
Kendra
Stayed 3 nights in Apr 2024
Response from Terezinha on 2 May 2024
I apologize for all your concerns you wrote about. The property is old and little by little we trying to fix them. We appreciated your response.
10/10 Excellent
Abdul Foday
13 Apr 2024
Abdul Foday
Stayed 1 night in Apr 2024
Response from Terezinha on 2 May 2024
Thank you for your response. It is truly appreciated.
We have family that live close to the property therefore we can visit frequently. We enjoy watching the Massachusetts pirate games which have relocated to Lowell and this hotel is close to the arena.
Susan
Stayed 1 night in Mar 2024
Response from Terezinha on 2 May 2024
Thank you for your response. It is truly appreciated.
Thank you for your response. It is truly appreciated.
8/10 Good
Lawrence
27 Mar 2024
Liked: Property conditions & facilities
Everything was great
Lawrence
Stayed 1 night in Mar 2024
Response from Terezinha on 27 Mar 2024
Thank you. Your response is truly appreciated.
6/10 Okay
Debra
Travelled with partner
25 Mar 2024
Liked: Staff & service
…
Debra
Stayed 2 nights in Mar 2024
Response from Terezinha on 27 Mar 2024
Your response is truly appreciated. Next time let us know what reason you scored us 3. Thank you.
10/10 Excellent
Alike
Travelled with family
25 Mar 2024
Liked: Staff & service, amenities
The staff at this property was so helpful. The front desk manager Sherralee was so welcoming and accommodating! The bathrooms need some minor touch ups but other than that it was a good stay.
Alike
Stayed 1 night in Mar 2024
Response from Terezinha. on 27 Mar 2024
Thank you for your response. It is truly appreciated. We have project to improve our bathrooms.
10/10 Excellent
Monica
21 Mar 2024
Great!!!
Monica
Stayed 1 night in Feb 2024
Response from Terezinha on 27 Mar 2024
Thank you for your response. It is truly appreciated.
4/10 Poor
Brianne
Travelled with family
17 Mar 2024
Disliked: Property conditions & facilities
Musty smell. Not what the expedia description detailed.
Brianne
Stayed 1 night in Mar 2024
Response from .Terezinha on 27 Mar 2024
I apologized for the inconvenience you experienced in our hotel.
Thank you for your feedback. It is truly appreciated.
2/10 Terrible
Dynisa
Business traveller
29 Jan 2024
Dynisa
Stayed 3 nights in Jan 2024
Response from Terezinha on 30 Jan 2024
Dear Dynisa, Will be great if you had described the issue you had at our hotel. We tried to fix the issue for the future when it is mentioned.In any way, I apologized for any inconvenience. you had to our hotel.
We apologized for the inconvenience you had in our hotel. Sometimes the humid smell appears in rooms for the first floor because does not get enough sun light.