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Reviews of Residence Inn by Marriott Texarkana

3 out of 5
Residence Inn by Marriott Texarkana
3900 Saint Michael Dr, Texarkana, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 495 out of 763 reviews" "
Rating 8 - Good. 142 out of 763 reviews" "
Rating 6 - Okay. 56 out of 763 reviews" "
Rating 4 - Poor. 34 out of 763 reviews" "
Rating 2 - Terrible. 36 out of 763 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Residence Inn Texarkana on 1 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Sheena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We only stayed 1 night.. the only complaint that I have is that upon arrival I had to wait about 10 minutes to check in because there was no one at the desk.. there was a couple ahead of me and I don’t know how long they had been there before I came in
Stayed 1 night in Mar 2024
Response from Residence Inn Texarkana on 1 Apr 2024
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a very clean and nice hotel. The room choices made the stay even better.
Response from BH on 7 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Donald D

Stayed 1 night in Mar 2024
Response from Residence Inn Texarkana on 1 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Darren, Baldwinsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly & prompt staff, even when the initial room we got appeared to be not cleaned or made, they quickly made a switch to another room that was ready to go and very comfortable
Stayed 1 night in Feb 2024
Response from BH on 5 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Stephanie

Stayed 2 nights in Feb 2024
Response from BH on 20 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Tosha

Travelled with family and small children, Business traveller
Good quick few hours sleep
Stayed 1 night in Jan 2024
Response from Residence Inn Texarkana on 22 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Residence Inn Texarkana on 19 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Residence Inn Texarkana on 19 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from BH on 5 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay with your family
Kind of staff, nice big rooms, and a wonderful pool.
Stayed 1 night in Dec 2023
Response from BH on 5 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Eddie, Monroe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Residence Inn Texarkana on 18 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Patricia

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Residence Inn Texarkana on 18 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely the best option in town.
Stayed 3 nights in Nov 2023
Response from BH on 5 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

LaToya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not go back!! The service was just OKAY. The room was not very clean. The rooms are not worth the price.
Stayed 1 night in Dec 2023
Response from BH on 5 Dec 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

gerard

Stayed 2 nights in Sep 2023
Response from BH on 5 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from BH on 5 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Beth

Disliked: Cleanliness, amenities, property conditions & facilities
My room wasn't very clean - trash and hairs in the bathroom with lots of grime around the toilet. Discovered there were no bath towels when I got out of the shower, only hand towels. Refrigerator still had leftovers in it from previous guests. Basically looked like housekeeping made the bed and only lightly spot cleaned the rest of the room - very disappointing.
Stayed 1 night in Nov 2023
Response from BH on 4 Dec 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 Good

Anti-Clog LLC

Stayed 1 night in Nov 2023
Response from BH on 21 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
2 night stay. Had a good experience with the room and pool. Everyone was very helpful and friendly. Pool was clean and warm . Nice outdoor fireplace and area. The only thing that was not above par was the breakfast. No gravy for the biscuits. Sausage patties were so over cooked both mornings that you could not chewy it. Disappointed on the breakfast . Maybe a new cook? Or maybe needs a new cook.
Stayed 2 nights in Nov 2023
Response from Residence Inn Texarkana on 20 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Sarah

Stayed 1 night in Nov 2023
Response from Residence Inn Texarkana on 6 Nov 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Poor

Joan, San Antonio

Travelled with pets
Disliked: Cleanliness
Room was dirty with hair in the bathroom. Bed was comfortable. Kitchen needs attention. Scratches on cabinets.
Stayed 1 night in Oct 2023
Response from Residence Inn on 9 Oct 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Ronald

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a Residence Inn. The fridge worked. The bed was comfy. The internet was adequate. It had decent coffee. Expedia should tell you there is a $100 non-refundable pet fee up front. If I had known, I might have booked a different property.
Stayed 1 night in Oct 2023
Response from Residence Inn on 9 Oct 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, no issues.
Stayed 1 night in Aug 2023
Response from Residence Inn Texarkana on 5 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Yvonne Wright

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed. Won't be back.
Mold growing in shower. Trash from previous occupant left in room. Dishes in cabinet were dirty. Air conditioner "clicked" every 5-10 seconds all night long. TV volume is restricted, I had to turn on subtitles to watch. Beware - there is a $2.50 fee for self-parking in their uncovered, unrestricted parking lot.
Stayed 1 night in Sep 2023
Response from Residence Inn Texarkana on 25 Sept 2023
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your review has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Good location. The front desk lady was very unfriendly. She was having a personal phone call and talking about her toxic ex boyfriend. I felt like I was a huge inconvenience to her and was bothering her at check in. She was rude and not accommodating. When I would walk past front desk she would just glare at me. It was odd considering this is a Marriott and not a motel 6. My room clearly needed repairs, there were tears in my sheets and didn't seem to have been cleaned all the way. It just wasn't what I was expecting from a Marriott.
Stayed 1 night in Sep 2023
Response from Residence Inn Texarkana on 25 Sept 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Stephen, Dolton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Residence Inn Texarkana on 25 Sept 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire Residence Inn team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Revatha

Liked: Cleanliness
.
Stayed 1 night in Sep 2023
Response from Residence Inn Texarkana on 25 Sept 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire Residence Inn team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from KH on 13 Sept 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Week-end Getaway
Our stay was exceptional. The room was clean and very comfortable. The stay was quiet, the breakfast was very tasty. The staff were extremely kind and friendly. We will definitely stay here again for another weekend get-away.
Stayed 2 nights in Sep 2023
Response from Residence Inn Texarkana on 7 Sept 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing we disliked was the TV. Other than that it was the best.
Stayed 2 nights in Aug 2023
Response from Residence Inn Texarkana on 5 Sept 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Santi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Water in the sink would take a very long time to drain. The flush tank was taking hrs to refill every time one flushes the toilet!!
Stayed 1 night in Sep 2023
Response from Residence Inn Texarkana on 5 Sept 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Zachary, san diego

Stayed 1 night in Aug 2023
Response from Residence Inn Texarkana on 25 Sept 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire Residence Inn team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, and exactly what I needed
Stayed 2 nights in Aug 2023
Response from Residence Inn by Marriott Texarkana on 28 Aug 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Sonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tod she was super nice
Stayed 1 night in Aug 2023
Response from Residence Inn Texarkana on 5 Sept 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Krystal

Stayed 1 night in Aug 2023
Response from KH on 13 Sept 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Residence Inn by Marriott Texarkana on 31 Jul 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Joe

Stayed 1 night in Jul 2023
Response from Residence Inn by Marriott Texarkana on 17 Jul 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Perfect
Clean, loved it.. Little pricey
Stayed 1 night in Jul 2023
Response from Residence Inn by Marriott Texarkana on 17 Jul 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Lauren

Stayed 1 night in Jun 2023
Response from Residence Inn by Marriott Texarkana on 23 Jun 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Gregory

Stayed 1 night in Jun 2023
Response from Residence Inn by Marriott Texarkana on 17 Jul 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noce
Very nice hotel. The staff is very friendly and helpful. My only complaint is that the beds aren’t very comfortable.
Stayed 1 night in Jun 2023
Response from BH on 6 Jun 2023
Thank you for taking the time to share your thoughts regarding your experience while staying with us. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Residence Inn by Marriott Texarkana on 23 Jun 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Tiangelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel awesome stay
Stayed 1 night in May 2023
Response from Residence Inn by Marriott Texarkana on 5 Jun 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire Residence Inn team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Miguel, Dallas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for one night and you do not even have to use your car to go eat as there is several options within the parking area. They have limited amount of pillows for the pull out sleeper so request them early. Also check the shower to make sure they refilled the shower items to avoid the late night call.
Stayed 1 night in Jun 2023
Response from Residence Inn by Marriott Texarkana on 23 Jun 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

4/10 Poor

Curtis

Disliked: Cleanliness, staff & service
Weekend stay
Stayed here for a weekend trip. The hotel is well situated near several restaurants and fast food places. They also had a decent breakfast selection. The hotel is also very close to Target. Now the not so great- Upon check I asked for a new comforter and was told they didn’t have any available at the moment. When I got to the room I realized that the bathroom had not been properly cleaned- dirty toilet, and the shower glass had a film on it. Also the shower had a pink film(bacteria) that shows up in moist areas. No one came in and cleaned the room- maybe this was in the fine print, but this wasn’t mentioned at check-in. Needed additional towels and was told they were in the dryer and it would be another hour. I called back to see if they could bring them and was asked to come down and get them.
Stayed 2 nights in May 2023
Response from BH on 30 May 2023
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your review has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 Excellent

Tiangelia

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2023
Response from BH on 30 May 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire Residence Inn team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Tiangelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool stays clean, friendly staff.
Stayed 1 night in May 2023
Response from BH on 30 May 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire Residence Inn team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to great restaurants and stores and the guy who checked us in was fantastic
Stayed 1 night in May 2023
Response from Residence Inn by Marriott Texarkana on 22 May 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Sylvia

Liked: Staff & service
Disliked: Property conditions & facilities
It was close to a lot of places.
Stayed 1 night in May 2023
Response from KH on 15 May 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.