Thang Binh Hotel Guide - Luxury Hotels in Thang Binh, Da Nang Municipality

"Everything was excellent "

"Relaxing resort just like the photos. nice swimming pool, private beach, biking, free yoga class is a plus! super nice and helpful staff, they are attentive and checking us on whatsapp to make sure we are good and happy everyday. Breakfast is amazing and I missed the Vietnamese coffee!!! They have free shuttle bus to Hoi An too so we made a visit to the town. Love to go back again soon! "

"It is very sad that I'm having to leave a very poor review for the Hyatt Regency in Da Nang. We stayed there for 5 days and 4 nights, with kids. The following are our main issues with it: 1. Staff Attitude: We were one of the few Indian families on the property that weekend. The staff constantly were particularly rude with us right from checkin. They were impatient, and dismissive of our requests. We arrived at 2:15pm and requested for room availability at 2:45pm because we needed to take an urgent work call. The reception staff flatly refused to give us access to the room before 3pm checkin time. No effort was made to accommodate the request in any way, no checking with housekeeping. Overall, the hotel and the staff have a clear preference on which guests they prefer to serve. During our whole stay, in multiple instances, staff looked completely disinterested to respond to any requests by the poolside, there were no smiles, no greetings, no warmth. This is very different from our previous experiences in other hotels and resorts in Vietnam. We were actually quite shocked! 2. Slow Service: We were left waiting for food and drinks for over an hour each time. We understand that the hotel was quite full, but such slow service despite repeated reminders was really frustrating, especially when we had kids who were really hungry. I would not reccommend this hotel for your next stay! Stay away!"