Hello Eric, thank you for the kind words and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Philippe, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Mellissa, thank you for the most generous of compliments and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Seyed, thank you for staying with us. We appreciate every form of feedback on what we can do better, thank you for taking the time to do so. We are sorry to hear the comfort of the mattresses did not meet your expectations. We shared your comments with resort leaders and will continue to work hard to adjust throughout the season and well as to prioritize for the future.

Hello Sasiharan, thank you for the positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Peter, we appreciate every form of feedback on what we can do better, thank you for taking the time to do so. From your scores, there may be aspects that did not meet your expectations. We shared your scores with resort leaders and will continue to work hard to adjust throughout the season and well as to prioritize for the future.

Hello Sreeja, thank you for staying with us and the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Kevin, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Willem, thank you for staying with us and for the positive review. We are sorry we have not been able to return back to resort daily shuttle service due to staff shortages. Throughout this winter, shuttle service has been running weekends and holiday Mondays.

Hello Michal, thank you for sharing feedback about your reservation experience. We are sorry to hear that the information provided to you where the resort home was located relative to Village Central. We forward your remarks to our partners for consideration in our property descriptions.

Hello Laureen, thank you for staying with us. We are saddened to hear your comments and regret that the unit you stayed in had some issues. We work hard to make sure our guests have a memorable experience, and shared your comments with our departments to address and make improvements.

Hello Thomas, thank you for staying with us and the awesome review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Rob, thank you for staying with us. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Stephanie, thank you for staying with us. We appreciate every form of feedback on what we can do better, thank you for taking the time to do so. From your scores, there may be aspects that did not meet your expectations. We shared your scores with resort leaders and will continue to work hard to adjust throughout the season and well as to prioritize for the future.

Hello Steevens, thank you for the kind words and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Natasha, thank you for staying with us. We appreciate every form of feedback on what we can do better, and we are disappointed to know about the lack of service demonstrated by our associates not being friendly. Everyone at Blue receives extensive training when they are hired to work at Blue Mountain Resort and there is a strong emphasis placed on the importance of being helpful and friendly. It is unfortunate that this was not reflected in your recent experience. We directed your concerns on this matter to our leadership teams to be used as a coaching opportunity with all employees. Please accept our sincere apologies and thank you for bringing this to our attention.

Hello Tina, we appreciate every form of feedback on what we can do better, thank you for bringing to our attention your dissatisfaction about the cleanliness and state of the Rivergrass home. A clean and welcoming environment is a basic expectation for all guests, and we are disappointed to hear that this was not your experience. The conditions you described fall below our standards and warrant additional follow-up with the cleaning associate responsible. Our housekeeping team is usually quite diligent at ensuring our guest suites are in good condition prior to arrival and we regret that this was not the case during your stay. We directed your comments to the Senior Housekeeper for follow-up and coaching purposes. Please accept our sincerest apologies.

Hello Jaewoo, thank you for staying with us. We appreciate every form of feedback on what we can do better, thank you for this helpful feedback. There may be aspects of your stay that may not have exceeded your expectations. We shared your scores with our leaders across the resort and will continue to work hard towards making your next stay with us comfortable and enjoyable.

Hello, thank you for the positive review. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Jessica, thank you for staying with us and thank you for the positive review. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Heather, thank you for the kind words and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Michael, thank you for staying with us. We strive to accommodate our guests requests when there is an opportunity to do so. Our condos and townhomes are privately owned and not all units are under our management services, which is why there may not be two units available next to each other for us to offer you. We do appreciate bringing to our attention your concerns about the stairs being icy. We will bring this to the attention of our property manager to address.

Hello Jane, thank you for the kind words and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Yiu Man Alex, thank you for the positive review! Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Yiu Man Alex, thank you for the positive review. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Sau Yan, thank you for the positive review! Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Kathryn, thank you for the positive review. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Jaime, thank you for the positive review! Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Gavy, thank you for the positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Daphne, thank you for staying with us. We appreciate every form of feedback on what we can do better, thank you for bringing to our attention your dissatisfaction about one of the toilets not working. A clean and welcoming environment is a basic expectation for all guests, and we are disappointed to hear that this was not your experience. The conditions you described fall below our standards and warrant additional follow-up. Our housekeeping team is usually quite diligent at ensuring our guest suites are in good condition prior to arrival and we regret that this was not the case during your stay. We directed your comments to the Senior Housekeeper for follow-up and coaching purposes. Please accept our sincerest apologies.

Hello Gary, thank you for staying with us. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Yasaman, we appreciate every form of feedback on what we can do better, thank you for this helpful feedback. There may be aspects of your stay that may not have exceeded your expectations. We shared your scores with our leaders across the resort and will continue to work hard towards making your next stay with us comfortable and enjoyable.

Hello Crystal, thank you for staying with us. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful

Hello Wendy, thank you for staying with us. We appreciate every form of feedback on what we can do better, thank you for bringing to our attention your dissatisfaction about the cleanliness of the unit. A clean and welcoming environment is a basic expectation for all guests, and we are disappointed to hear that this was not your experience. The conditions you described fall below our standards and warrant additional follow-up with the cleaning associate responsible. Our housekeeping team is usually quite diligent at ensuring our guest suites are in good condition prior to arrival and we regret that this was not the case during your stay. We directed your comments to the Senior Housekeeper for follow-up and coaching purposes. Please accept our sincerest apologies.

Hello Glory, thank you for staying with us. We appreciate every form of feedback on what we can do better, thank you for this helpful feedback. There may be aspects of your stay that may not have exceeded your expectations. We shared your scores with our leaders across the resort and will continue to work hard towards making your next stay with us comfortable and enjoyable.

Thank you

Hello Julie, thank you for the positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Victoria, thank you for the positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Young, we appreciate every form of feedback on what we can do better, and we are disappointed to know about the lack of service demonstrated by our associates not being helpful and friendly. Everyone at Blue receives extensive training when they are hired to work at Blue Mountain Resort and there is a strong emphasis placed on the importance of being helpful and friendly. It is unfortunate that this was not reflected in your recent experience. We directed your concerns on this matter to our leadership teams to be used as a coaching opportunity with all employees. Please accept our sincere apologies and thank you for bringing this to our attention.

Thank you

Hello Alexandru, thank you for the positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Roger, thank you for staying with us. We appreciate every form of feedback on what we can do better, thank you for this helpful feedback. There may be aspects of your stay that may not have exceeded your expectations. We shared your scores with our leaders across the resort and will continue to work hard towards making your next stay with us comfortable and enjoyable.

Hello Mary, thank you for the positive review! It always makes our day to hear that guests enjoy their experience at Blue. When you visit us again and find you need assistance from asking for assistance with wi-fi, extra kitchen amenities, toiletries, pillows, or directions to Blue’s private beach club, use our texting service, or by pressing the At Your Service button from your suite's phone. We would like to make your stay as pleasant as possible and are here to assist you with whatever we can.

Hello Reza, we appreciate every form of feedback on what we can do better, thank you for taking the time to do so. From your scores, there may be aspects that did not exceed your expectations. We place a high value on guest feedback and your scores were shared with resort leaders to assist with making adjustments throughout the season as well as planning for the future.

Hello Matt, thank you for the positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Brandy, thank you for staying with us and thank you for taking the time to share this very helpful feedback and the opportunity to provide coaching to our teams and improve the quality of our guest experiences.

Hello Constance, thank you for the positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations.

Hello Elphie, thank you for the kind words and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right.

Hello Florencio, thank you for the kind words and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right.

We appreciate every form of feedback on what we can do better and regret the poor impression you have taken away about the state of one of our resort private homes. Many of our guests have a personal preference of where they would like to stay, and our resort homes have welcomed many new and returning guests over the years. We shared your scores with resort leaders and will continue to work hard towards making improvements and hope to welcome you back.