Memphis Hotel Guide - The Crystal Shrine Grotto hotels in Memphis, United States of America.

"My room was clean, however, I did notice there was still hair in the sink and water still came out of the faucet when taking a shower. So it felt like a shower bath. When checking in, I was not told they charge for parking nor did I see it in while booking the room. I’m used to breakfast being included with the stay of the hotel. However, the breakfast was not included despite how much you’re paying for the room ($200/night). You have to pay $12 extra if booking online for breakfast and if you don’t include the exact number of people with you, you or them will have to pay for their breakfast. The staff was friendly and loved the woman who waited on me and my children at breakfast. "

"Avoid at all costs. Rooms are not clean soap was already opened and towels have stains on them. My room was musty and smelled like mold. Shower drains barely worked and frankly the showers are so gross I had to put a towel on the ground of the shower just to feel semi clean. I booked for 2 nights and left 1 night early due to the conditions."

"The entire hotel smelled of weed. Room smelled and had flies in the sink. Almost every surface had stains: carpet, walls, couches, beds. We booked since it had a kitchen and they provided nothing to use in the kitchen so it was essentially useless. Not blankets on the bed. Sheets only. Two tiny pillows on the bed. Major water damage in bathroom with rotting floor boards. "

"Hotel undergoing renovation. That’s fine. -They told me to expect construction noise beginning at 9 am. They did NOT tell me, however, that housekeeping begins BANGING on the doors at 9/9:30. Before this, in 30+ years of travel and hotel stays, I’ve never before been told that I HAVE TO put the dnd sign on my door to prevent housekeeping from waking me up. The housekeeper (was very polite and apologetic) told me “they said [room #] was checked-out!” The front desk, on the other hand, was indignant. They could use a reeducation in hospitality. Beyond that, room was nice, price was good, location was convenient. Would recommend. "

"Staff was great from the time we walked through the door until we left. Clean room and good a/c and heat as it got chilly while we were there. Overall everything was great. "

"Yes "

"We didn’t get to use the pool, didn’t have breakfast..The staff was nice, the room was clean, but I expected more.. They need to fix on the air conditioner it was so loud and nosey.. You gotta fight with the door to get it open.. And I’m confused on why do you have a pay for parking at a hotel you’re staying at? I find that very odd,."

"They promoted food at the bar but when we asked about it, the fryer was broken. "

"Everything was good Michael the manager was very nice when there was a mix up with the rooms. And Ricky and Latunya were awesome at the front desk. I am glad to be an IHG member"