The First Mall

My friend, her daughter, and I recently stayed at Jasmine Pyramids Hotel and were truly impressed by the exceptional hospitality we received. From the moment we arrived, the staff made us feel genuinely welcome and at ease. Ahmed and Raouf stood out for their warmth and attentiveness, always ready to assist with a smile. We were also fortunate to have an excellent tour guide, Hussein, who brought Egypt’s rich history to life with enthusiasm and clarity. His knowledge and energy made our excursions both educational and enjoyable. The service throughout our stay was impeccable. Every request was handled promptly and with genuine care. The team consistently went above and beyond to ensure our experience was smooth and memorable. One particularly thoughtful gesture was their help in organising a surprise birthday celebration for my friend’s daughter. They assisted in arranging beautiful flowers ,decoration and made the occasion truly special . While the breakfast was adequate, it offered limited variety. A broader selection would enhance the overall experience, especially for guests with diverse tastes. However, this minor detail did not overshadow the warmth and professionalism that defined our stay. Jasmine Pyramids Hotel is a wonderful choice for travelers seeking comfort, heartfelt service, and easy access to Cairo’s iconic landmarks. The entire team is amazing everyone is genuinely happy to help, and their hospitality made our visit unforgettable.

The room was really nice but quite small. The bathroom was tiny, couldnt reach the pegs/towels at the top. It states daily house keeping but our room was not cleaned once, we had to ask for bottles of water, fresh towels and toilet paper which they did give straight away. The older man called Khaled in the restaurant was really nice and welcoming and looked after us. The tall receptionist was very friendly and gave us good suggestions. Another member of staff called Moustafa was very unwelcoming after we did not book any tours with him. He did not even speak to us after this and was quite rude- this was quite off putting staying in the hotel.