Melbourne Hotel Guide - The Pines Flora and Fauna Reserve hotels in Melbourne, Australia.

"Clean room except for having a dirty cutlery insde the drawer, no beach view seen, staff are friendly, though we requested for a cutlery but was not given."

"Spotless hotel, very nice and clean room and really comfortable bed. Will definitely be back to stay. "

"Yes"

"Yes to both questions.The staff were very helpful and we were very impressed with the room in regards to the price."

"Staff at reception rude, daily housekeeping missed, room was musty and smelt, noise at night continuos rolling kefs or barrels, finding anyone at reception was impossible ...basically a backpackers would have been cheaper and cleaner. Absolutely nothing went right from check in to check out ..just dirty and rude staff"

"Clean & spacious room with sufficient amenities inside & decent facilities"

"Entry was loaded with animal poop , anywhere you stepped which was not shown on the photos nor description. Horrible smell inside the place, insects and bugs insides. Very dirty, even walked in to dead and squashed mosquitos and bugs on the walls / blinds. Very disappointing stay would not recommend. We did not even spend the night and drove back 1 and a half hour back home at 11:30pm."

"Location was the winning point and staff. but room was older than how it appears in photos hence our stay was ok"

"Overall disgraceful condition of property! Garden beds and pathways full of weeds,Recycle bins overflowing with bottles and cans,Outdoor area dirty, cobwebs and dead plants,Outdoor spa/pool unusable, full of dirt and leaves, hasn't been used in years,Stated outdoor grill does not exist,Bed linen crumpled and untidy,Bathroom exhaust fan covered in dust, ran noisily and then stopped working,Toaster not cleaned an full of crumbs,Linen shoved in closet untidily, Unlockable window in second bathroom,Rear sliding door does not latch or lock, attached flyscreen door locks but is able to opened from outside, no security,Oven has unreadable symbols making cooking difficult,Mouse droppings behind microwave oven, Masses of laundry powder spilt on shelving in laundry, House plans show a bungalow with double bed,it is a junk/storage room with no usable bed,Comunicated with owner on arrival stating property was not at holiday rental condition and requested immediate cancellation and refund.Owner offered 20% refund and refunded that amount as policy stated no refunds at short notice. Friends and family refused to stay during the Christmas duration of our stay, ruining the whole purpose of renting the property and our Christmas with family.Absolute disgraceful? If management of Stayz has any compassion and agrees the property is sub standard, we would definitely like to hear from them to discuss further compensation. "