Thermes de Vals-Les-Bains

Comfortable bed and swimming pool was good. I took a broken shower head to reception and requested another one, they just put back the broken one. I was about to watch international rugby match in the lounge area which I had discussed with the landlady. No one else was there, but just 20 minutes before kick off the landlord walked in and put cycling on the tv, so I took myself to my room to watch it. I was over charged for a breakfast I didn’t have. No signs on the electric car charger to state the rates but one of my charges was very expensive. Breakfast was terrible, the waiter just stands around leaving dirty dishes on every table to gather flies. There was always something run out. On my last day I asked if they had more bacon and he brought out some that had clearly just been microwaved. No eggs though, they ran out of those. There isn’t enough parking for all the customers, I ended up parking way down on the owners driveway which felt awkward and was inconvenient. Could be good if they improved their customer service.

Excellent but staff on reception could be a bit friendlier

Staff were attentive and friendly throughout our 7 day stay in mid January. Dinner buffet was amazing - all you can eat seafood was amazing for one evening! Room was spacious. All in all a great experience!