Lobby sitting area

Reviews of Hampton Inn & Suites Rockland

2.5 out of 5
Hampton Inn & Suites Rockland
190 New County Rd, Thomaston, ME

Reviews

9.0

Wonderful

Rating 10 - Excellent. 244 out of 363 reviews" "
Rating 8 - Good. 77 out of 363 reviews" "
Rating 6 - Okay. 27 out of 363 reviews" "
Rating 4 - Poor. 9 out of 363 reviews" "
Rating 2 - Terrible. 6 out of 363 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 3 nights in May 2024
Response from Chris Barstow, G.M. on 22 May 2024
Many thanks Tamara for your great 5 out of 5 review and for choosing us for your hotel needs. Our team is happy we met your expectations and look forward to hosting you again in the future.

10/10 Excellent

hua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in May 2024
Response from Chris Barstow, G.M. on 14 May 2024
Many thanks for your positive review and for your patronage. I'm happy that our hospitality and service provided by staff met your expectations and our standards for excellence.

10/10 Excellent

Armik

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms.
Stayed 4 nights in Apr 2024
Response from Chris Barstow, G.M. on 30 Apr 2024
Thank you Armik for your 5 out of 5 review and for choosing us for your midcoast Maine lodging needs. I'm very happy that we met your expectations for cleanliness and hospitality overall.We are grateful for your patronage and hope to host you again upon a future visit.

10/10 Excellent

Yalitza

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was delicious and fresh. My only complaint is that the bedroom needs a thick carpet. The running around & heavy foot of the guest above me woke me early in the morning .
Stayed 1 night in Apr 2024
Response from Chris Barstow, G.M. on 22 Apr 2024
Thank you Yalitza for your 5 out of 5 review. I'm happy that your stay overall met our standards and your expectations.I do regret that guests on the floor above you caused a disturbance for you. As we plan ahead for future capital improvements, we will take this input into consideration as part of those changes.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted by a friendly staff. The room was very clean and spacious. It was a quiet space.
Stayed 8 nights in Apr 2024
Response from Chris Barstow, G.M. on 15 Apr 2024
Thank you Jay for choosing us for your midcoast Maine lodging needs. I'm happy that we met your expectations for service, cleanliness and overall hospitality.It is my hope that we may be your host again in the future.

10/10 Excellent

Lavetta

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk agent was super personable and kind. It was refreshing to encounter someone that wanted to make sure that you had a good experience. I appreciated that after a long work day.
Stayed 1 night in Apr 2024
Response from Chris Barstow, G.M. on 15 Apr 2024
Many thanks Lavetta for your recent visit with us and for your positive reivew. I'm happy our team provided quality hospitality and a great service experience.We look forward to your next visit with us when you are again in Midcoast Maine.

10/10 Excellent

cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were great and hotel very clean
Stayed 2 nights in Mar 2024
Response from Chris Barstow, G.M. on 29 Mar 2024
Thank you Cindy for your 5 out of 5 review and for choosing us for your lodging needs. I'm very happy our service and cleanliness met our standards and your expectations.We look forward to being your host again upon your next visit to Midcoast Maine.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 1 night in Mar 2024
Response from Chris Barstow, G.M. on 28 Mar 2024
Many thanks Christopher for your 5 out of 5 review and for choosing us for your midcoast Maine lodging needs. I'm glad that you had a good visit and enjoyed our surrounding community.

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were great. The rooms was very clean and had some great amenities (king size bed, large TV, mini fridge and bar area, desk, and couch with tray table). My partner and I could both work comfortably and sleep comfortably. The only quirk was the light switch for the toilet and shower were opposite the door to the room so it took some getting used to the placement. The hotel unfortunately does NOT have a common hot tub, just a common pool, so if you filter on hot tub, be prepared to be disappointed. The hot tub is in (a) specific room(s). Otherwise everything was clean in the lobby and hallways and the breakfast options were great: multiple coffee/tea options, juices, fruit, pastries, hot bar, DIY waffles, yogurt, breads, etc.
Stayed 2 nights in Mar 2024
Response from Chris Barstow, G.M. on 19 Mar 2024
Thank you Carolyn for choosing us for your lodging needs and for your kind words related to the service and accommodations provided. Our team works hard to provide the best in Maine hospitality.It is our hope we may host you again upon your next visit to Midcoast Maine.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room and very clean!!
They gave us free water and snack on arrival. We were tired and great place stay and relax.
Stayed 1 night in Feb 2024
Response from Chris Barstow, G.M. on 6 Feb 2024
Many thanks for choosing us for your lodging needs and for your very kind review. It is our hope we may host again soon.

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rushed out of the room for cleaning. Loud banging floor above. Not very friendly staff (Maine) but overall the rooms were nice, breakfast was pretty good but the hot water was usually empty at the 24 hour coffee station. We had a bunch of bags no one asked if we needed help but I got the push trolly cart. Pool water looked a little cloudy so I skipped that. Cute little gym with about 4 cardio machines. I used that a few times because it was always empty. 2 people would probably be too many. I'd stay there again
Stayed 3 nights in Dec 2023
Response from Chris Barstow, G.M. on 9 Jan 2024
Thank you for your honest feedback about your recent stay with us. We're thrilled to hear you enjoyed the spacious rooms and tasty breakfast options! However, we sincerely apologize for the inconveniences you encountered, from the cleaning disruption and noisy floors to the lukewarm coffee and unassisted heavy baggage. These fall short of the experience we strive to provide, and we'll definitely address them with our team to ensure they're improved for future guests.Despite these hiccups, we're glad you still found value in the quiet gym and overall comfort of the room. Rest assured, your feedback is heard and appreciated. We aim to continuously learn and improve, and your insights are invaluable in helping us achieve that. We hope to welcome you back in the future and have the opportunity to showcase the hospitality and attention to detail we're known for.Sincerely,Chris BarstowGeneral Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Nice hotel. Friendly service, very nice breakfast
Stayed 1 night in Dec 2023
Response from Chris Barstow, G.M. on 9 Jan 2024
Dear Christopher,Thank you for your recent visit with us. Your kind words about our friendly service and delicious breakfast truly make us happy. Thank you for choosing us; we hope to see you again soon.Chris BarstowGeneral Manager

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My son lives about 10 miles from here. Hotel is convenient to get to. The staff is pleasant and helpful. Definitely one of the nicest and most up to date accessible rooms I’ve ever had. We’ll be back!
Stayed 1 night in Dec 2023
Response from Chris Barstow, G.M. on 18 Dec 2023
Thank you Peggy for your very kind review and 10 out of 10 rating. Our team is pleased that we are conveniently located near family and that we met your expectations for accommodations and service.We look forward to being your host again upon your next visit to Midcoast Maine.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Chris Barstow, G.M. on 18 Dec 2023
Many thanks David for taking the time to provide a 10 out of 10 review. Our team is happy we met your expectations for hospitality, and hope to host you again in the future.

10/10 Excellent

Linda

Travelled with partner
Liked: Amenities
The room appeared to be clean, then noticed things like phone sticking to night stand. A dried patch of something on the bottom shelf of night stand. Had issues with toilet over flow ( out of bathroom and down hall way) and the staff giving towels to clean. No " let me get a mop " Check in was easy most staff friendly. Moderately clean.
Stayed 2 nights in Dec 2023
Response from Chris Barstow, G.M. on 11 Dec 2023
Thank you very much Linda for your postive rating and your feedback related to your recent stay.Though we met many of your expectations during your visit, I do regret that there were challenges with some areas of cleanliness, maintenance and service. Do know that we will work with our team to bring strength to the weaknesses identified.It is our hope we may have the opportunity to host you on your next visit to midcoast Maine.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so comfortable there. Plus, breakfast every morning, coffee/tea station open 24 hours. The rooms were quiet, well kept.
Stayed 6 nights in Nov 2023
Response from Chris Barstow, GM on 30 Nov 2023
Hi Karen,We are delighted to hear that you had a wonderful stay at our hotel and appreciated the comfortable accommodations, complimentary breakfast, and 24/7 coffee and tea station. We take pride in providing our guests with a relaxing and enjoyable experience, and your positive feedback is a testament to our commitment to excellence.Thank you for choosing our hotel and for sharing your feedback. We hope to have the opportunity to welcome you back soon.Best regards,Chris Barstow

10/10 Excellent

DAVID, Concord

Stayed 1 night in Nov 2023
Response from Chris Barstow, G.M. on 18 Dec 2023
Thank you David for the 5 out of 5 review. We're grateful for your support and business.

10/10 Excellent

Francis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice. Front dedk person was very nice
Stayed 1 night in Nov 2023
Response from Chris Barstow, G.M. on 17 Nov 2023
Thank you Francis for your patronage and for your kind words in support of our front desk team. We look forward to hopefully hosting you again in the future.

8/10 Good

Bryahna

Everything was good!
Stayed 1 night in Nov 2023
Response from Chris Barstow, G.M. on 13 Nov 2023
Thank you Bryahna for your recent visit with us and supportive review. We appreciate that we could extend our hospitality to you, and hope to host you again upon your next visit to midcoast Maine.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Chris Barstow, G.M. on 10 Nov 2023
We appreciate the 5 star review Sarah and am happy we met your expectations during your recent visit.We look forward to your next visit to the midcoast, hopefully with our property.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly folks - comfy room - good breakfast
Stayed 1 night in Nov 2023
Response from Chris Barstow, G.M. on 6 Nov 2023
Thank you Robert for your recent visit with us and your 5 out of 5 review. I'm happy we met your expectations and our standards for hospitality.

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Handicapped Comfortable
The handicapped accessible room was the best I’ve seen! Close to the elevator so no long walk. Plenty of extra room to get around with my walker. Staff came right up and installed shower chair. Will definitely stay here when in the area.
My husband totally enjoyed the automated blinds!
Stayed 7 nights in Oct 2023
Response from Chris Barstow, G.M. on 31 Oct 2023
Thank you Peggy for your kind words and for choosing us for your lodging needs. I'm happy that we were able to provide accommodations that met your needs, while also offering Maine hospitality.We are thankful for your 10 out of 10 review and look forward to your next visit with us.

10/10 Excellent

Kristine

Stayed 1 night in Oct 2023
Response from Chris Barstow, G.M. on 17 Nov 2023
Many thanks Kristine for your 5 out of 5 review. Your support is much appreciated.

10/10 Excellent

Benjamin

Stayed 1 night in Oct 2023
Response from Chris Barstow, G.M. on 26 Oct 2023
Thank you Benjamin for the 10 out of 10 review and for your patronage. We are thankful for your support and look forward to your next visit with us.

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Chris Barstow, G.M. on 23 Oct 2023
Thank you Benjamin for staying with us and for your perfect 10 review. We look forward to being your host again upon your next visit to Midcoast Maine.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Staff were very friendly and kind. Pool was wonderful, was bummed there was not a hot tub as advertised but overall a great stay!!! Thank you
Stayed 2 nights in Oct 2023
Response from Chris Barstow, G.M. on 23 Oct 2023
Many thanks Sarah for your five star review and for choosing us for your midcoast lodging needs. I'm happy we met your expectations for service and comfort.I'm happy you were able to take advantage of our pool amenity, but regret that there was advertising for a hot tub. We'll look to get that corrected.Thank you again for your patronage and support.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were professional. My only complaint is that they do not clean your room unless you've stayed over 4 days and nights. I would stay again.
Stayed 2 nights in Oct 2023
Response from Chris Barstow, G.M. on 31 Oct 2023
Hi Michelle,Thank you for your feedback and for staying with us. We appreciate your compliments of our staff and the overall positive review.Please note that we recently transitioned to providing stayover service every other day guests staying multiple nights, per the new Hilton standards. We also always provide stayover service on a daily basis upon request.Upon your next visit with us, we look forward to providing you this enhanced housekeeping service, better meeting your needs.Best regards,Chris BarstowGeneral Manager

6/10 Okay

Nancy

Stayed 1 night in Oct 2023
Response from Chris Barstow, G.M. on 10 Nov 2023
Thank you Nancy for your review and for choosing us for your midcoast stay. It is our hope we can host you again and provide a visit that will meet a 5 out of 5 ratings expectations.

6/10 Okay

maria

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Rooms need an update
Stayed 1 night in Oct 2023
Response from Chris Barstow, G.M. on 18 Oct 2023
Thank you Maria for your recent visit and feedback related to your stay. We will be sure to take your comments into consideration as we continue planning for future capital improvements.

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Chris Barstow, G.M. on 18 Oct 2023
Thank you Warren for your patronage and supportive 5 out of 5 review. We are grateful for your support.

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great hotel, clean and staff was friendly. Room was next to the elevators so woke up at 6am to the hum and chirp of the elevators.
Stayed 1 night in Oct 2023
Response from Chris Barstow, G.M. on 16 Oct 2023
Thank you Heather for your recent visit and your feedback. I regret that your stay was disturbed by our public elevators.I am pleased we met your expectations for clean, comfortable accommodations with quality service. It is my hope we may host you again upon your next visit to Rockland.

10/10 Excellent

DAVID, Concord

Liked: Cleanliness, staff & service, property conditions & facilities
U
Stayed 1 night in Oct 2023
Response from Chris Barstow, G.M. on 14 Oct 2023
Thank you David for your recent visit and 5 out of 5 review. We appreciate your support.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom toilet was sluggish when flushing it.
Stayed 1 night in Oct 2023
Response from Chris Barstow, G.M. on 13 Oct 2023
Many thanks Mary for your patronage and feedback via this survey. We appreciate your support and the comments, which will assist in improving in areas of opportunity.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rockland is convenient to many of the little coastal towns along Rt 1. I really enjoyed our stay at a hotel that was quiet, clean and convenient.
Stayed 2 nights in Oct 2023
Response from Chris Barstow, G.M. on 12 Oct 2023
Thank you Jennifer for the 5 out of 5 review and for your business. We appreciate your support and kind words for our property and team.

8/10 Good

Leisl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Chris Barstow, G.M. on 11 Oct 2023
Thank you for your recent visit Leisl, and for your positive review. We appreciate your patronage and loyalty to the Hilton family of hotels.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Chris Barstow, G.M. on 10 Oct 2023
Thank you for your 5 out of 5 review and for your business Crystal. It is much appreciated.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Chris Barstow, G.M. on 10 Oct 2023
Thank you Robert for your perfect review score and for choosing us for your midcoast Maine lodging needs. We are grateful for your business.

10/10 Excellent

Lisa

Stayed 1 night in Oct 2023
Response from Chris Barstow, G.M. on 10 Oct 2023
Many thanks Lisa for your 10 out of 10 review. I'm happy that we met your expectations for hospitality, comfort and amenities.

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Chris Barstow, G.M. on 10 Oct 2023
Many thanks Marianne for the perfect 5 out of 5 review. We appreciate your support and patronage.

10/10 Excellent

MargaretAnne

Stayed 1 night in Oct 2023
Response from Chris Barstow, G.M. on 9 Oct 2023
Thank you Margaret Anne for the 10 out of 10 review. We appreciate your patronage and support.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visiting family nearby. Very convenient off of Route 1 in Thomaston. Friendly staff.
Stayed 1 night in Oct 2023
Response from Chris Barstow, G.M. on 9 Oct 2023
Thank you Linda for choosing us for your midcoast lodging needs. I'm happy that we were able to provide a location convenient to your family, which you were in the area to visit.It is my hope we may host you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed, breakfast was good.
Stayed 1 night in Oct 2023
Response from Chris Barstow, G.M. on 9 Oct 2023
Many thanks for your perfect 10 review. We appreciate your support.

10/10 Excellent

CYNTHIA

Travelled with family
Liked: Amenities
Quiet, clean. A bit dated and could use a lot of paint touch up. Beds are very comfortable. Asked for a second chair and it was in our room within 15 minutes. Breakfast is good.
Stayed 3 nights in Oct 2023
Response from Chris Barstow, G.M. on 9 Oct 2023
Thank you Cynthia for your recent visit and 5 out of 5 review. I'm happy that we met your expectations for comfort and amenities.We look forward to your next visit with us.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Chris Barstow, G.M. on 3 Oct 2023
Thank you Steven for your recent visit with us and for your 10 out of 10 review. We appreciate your patronage and support of our team.

6/10 Okay

Cathy

Liked: Amenities
I don’t like when the hotels only have one electric outlet on one side of the bed. We both have cpap machines and a phone to charge. That requires 4 outlets.
Stayed 1 night in Sep 2023
Response from Chris Barstow, G.M. on 29 Sept 2023
Thank you Cathy for your recent visit and your overall feedback. We are in process of upgrading charger port options in our guest rooms, which should remedy the challenge cited in your review.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 3 nights in Sep 2023
Response from Chris Barstow, G.M. on 29 Sept 2023
Thank you John for your positive review and for choosing us for your midcoast lodging needs. It is greatly appreciated.

10/10 Excellent

Ping

Stayed 2 nights in Sep 2023
Response from Chris Barstow, G.M. on 29 Sept 2023
Thanks Ping for the 5 out of 5 review related to your stay. I am pleased that we met your expectations for accommodations and service.

6/10 Okay

Douglas

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
no so go
Looked nice outside but room was worn shower door didn't work and mold in shower LOUD refrig More like a $95.00 night room
Stayed 1 night in Sep 2023
Response from Chris Barstow, G.M. on 26 Sept 2023
I'm sorry Douglas that we did not meet your expectations with our accommodations. We are in process of planning property improvements in the future and will take your feedback into consideration.

10/10 Excellent

James

Stayed 1 night in Sep 2023
Response from Chris Barstow, G.M. on 26 Sept 2023
Thank you for your 10 out of 10 rating and for choosing us for your lodging needs James. We are thankful for your support and patronage.

10/10 Excellent

Sue

Travelled with family
Good value and location.
Stayed 1 night in Sep 2023
Response from Chris Barstow, G.M. on 16 Sept 2023
Thank you very much Sue for your positive review and for staying with us recently. I'm happy that you felt our accommodations met your expectations for value and location.We look forward to hosting you again on a future visit to Rockland.