Holiday Homes in Thompson Town

"This property was definitely not ready to reopen. Restaurants were still closed, all pools were not open, elevators NEVER worked in the mornings, we always had to take the stairs up and down to get around the property and back and forth to our room and when it rained there was water everywhere on our room level in the halls. There was absolutely nothing enjoyable about the property. The shows are only on Friday, the pool closed at 3 and 6pm. Everything we did and enjoyed doing was off the property. Staying here was definitely a waste of money and I do not feel I got my money worth and I would not recommend this location to anyone. I am HIGHLY disappointed, feel like I was robbed for my money. Worst all inclusive resort I have even encountered. "

"Everything think about out standing"

"Despite my high expectations for Moon Palace Jamaica, our stay was a significant disappointment from beginning to end. Upon check-in, we encountered a series of issues. After a lengthy travel day, we were met with disorganization, extended wait times, and staff who appeared overwhelmed and uninterested in assisting. What should have been a seamless welcome transformed into a frustrating and exhausting process. The situation did not improve upon obtaining access to the rooms . We were assigned the incorrect rooms, and instead of a prompt resolution, it required multiple conversations and additional waiting to rectify the error. There was a lack of urgency or accountability from the staff, which exacerbated the situation. The most concerning aspect, however, was the cleanliness of the dining areas. We encountered cockroaches in eating spaces, which is unacceptable for any resort, particularly one that markets itself as a high-end, all-inclusive experience. For the price point, the food quality and overall service do not meet expectations. Meals were underwhelming snd service throughout the resort felt slow and inattentive. Overall, this experience fell far short of what one would expect from a resort of this caliber. Between the chaotic check-in, incorrect room assignment, hygiene concerns, and poor value for money, I would not recommend staying here and would not return."

"Good"

"Good"

"Breakfast was good, the room needs a bit of “updating”. The television in my room didn’t work, the wifi barely stayed connected"

"It was a good experience and the resort is in close proximity to the night life on Ocho Rios "

"A wonderful experience. Highly professional and friendly staff, beautiful setting. Truly a traditional, old world, beach hotel with charm and history but not suitable for young children. Breakfast excellent; lunch adequate; dinner disappointing."

"Friendly staff, good food and ambiance."