Tian'ao Holidays

Wonderful array of local breakfast every morning. That includes their local sausages, dumplings, variety of handmade buns and eggs. The children loved the environment. Many slides andbswing.s

Positives: Property: The hotel is stunning and expansive. Plenty of freebies: Free 1 time minibar, foot soak, breakfast, wine and photoshoot, shuttle bus for the airport and disney. Gym: very good gym. Negatives: Housekeeping: I don't think they replaced the bedsheets in the entire 9 nights I was there and didnt take away the dirty dishes we had for days. Supplies like shower caps, bath salts etc arent replaced - which sucks since they chucked out the shower cap the first day they cleaned my room. Breakfast: Pastries tasted quite stale and the variety didn't change much at all throughout my stay. Staff: weren't very friendly. They weren't awful but could certainly be more hospitable.

We were informed that we could get a shuttle bus every hour, when we get to the airport and we waited more than an hour, but a shuttle bus didn't come. It was cold weather in the winter evening and we had to wait outside with no shelter or seats. In the end we realised that there would be no shuttle bus so we had to take a taxi. When we walked to the reception of the hotel, it wasn't very warm. like you feel warm. There was hot black tea for free. In our room was 16 degrees temperature and we turned on aircondition to heat it. It worked very slow and In the morning we realise that temperature didn't go up further from 21C. The room was large and the bed huge. Breakfast was good with many choices, but the dining area wasn't enough warm to feel pleasant. The price was affordable and hotel was quite attractive, just a bit too cool.

The staff are super friendly & helpful.

There is supposed to be free shuttle bus from the airport to the hotel, but they do not answer the phones to be able to speak to them where to pick the bus up