2/10 Terrible
Kasra
Travelled with family
9 Apr 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this disgusting hotel at the tail end of our 14-day holidays for 2 days, with 4 children and our nanny.
I had called the hotel to check if early check-in was possible the answer was - "yes, but only one of our rooms". We left our chalet only to arrive at Belambra (at 12noon), to be told that there we "misheard", and that the room would not be ready til 5p. We asked to leave our luggage in storage so we could go out for lunch, and they said there was no space for luggage. We had to wait in a room adjasent to lobby with our 8 suitcases and 4 kids. We took turns to go out to eat, while the area we were waiting in was chaotic, crying kids, suitcases everywhere, and even one case of a guy who had pulled out a sleeping bag, sleeping next to his luggage.
5 o-clock hit and they said that the room would not be available until 8pm. I asked if they could find a solution - the response from the front desk manager was "you can go find another hotel".
I called Expedia who kept phoning Belambra but were telling me that they're not picking up calls or responsing to emails. I asked reception if they could return expedias calls, and was told I can't tell them how to do their job and that I was free to leave.
At 7pm we could hear arguments and shouting between guests and reception staff.
Needless to say, guests at this hotel treated the hotel in the same way as the staff treated the guests. It was a mess, unhygienic/dirty, nothing worked.
Avoid at all cost.
Kasra
Stayed 2 nights in Apr 2024