All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 388 out of 879 reviews" "
10 - Excellent
388
Rating 8 - Good. 224 out of 879 reviews" "
8 - Good
224
Rating 6 - Okay. 110 out of 879 reviews" "
6 - Okay
110
Rating 4 - Poor. 73 out of 879 reviews" "
4 - Poor
73
Rating 2 - Terrible. 84 out of 879 reviews" "
2 - Terrible
84
8.0/10
Cleanliness
8.4/10
Staff & service
7.4/10
Amenities
7.6/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
8/10 Good
Alejandro, Hermiston
Travelled with partner
29 Apr 2024
Liked: Cleanliness, staff & service, amenities
They need to upgrade the beds
Alejandro
Stayed 2 nights in Apr 2024
10/10 Excellent
Eric
Travelled with family, Travelled with family and small children
Response from HOTEL DEL MAR INN ROSARITO on 28 Apr 2024
Dear Eric: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
We enjoyed our stay at Del Mar Inn and plan to stay there again.
Best of all the entire staff treated us with great hospitality.
Cesar
Stayed 2 nights in Apr 2024
Response from HOTEL DEL MAR INN ROSARITO on 28 Apr 2024
Dear Cesar: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
Response from HOTEL DEL MAR INN ROSARITO on 22 Apr 2024
Dear Veronica: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
2/10 Terrible
Phong
Travelled with family, Travelled with family and small children
14 Apr 2024
No electricity therefore, water pump is not working so we can’t shower nor use the toilet (number 2).
Phong
Stayed 1 night in Apr 2024
Response from HOTEL DEL MAR INN ROSARITO on 15 Apr 2024
Dear Phong: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. My deepest apologies for your experience regarding the electrical energy issue. Unfortunately it was something that affected a large part of Rosarito.Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our improvements, As you would like to compare plenty of very good references about our services. Nevertheless, we express our deepest apologies for the inconvenience.Best regardsJorge Ayala General Manager
10/10 Excellent
Leslie
8 Apr 2024
Leslie
Stayed 1 night in Apr 2024
Response from HOTEL DEL MAR INN ROSARITO on 28 Apr 2024
Dear Leslie: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
The staff is very friendly and helpful. Great location, just far enough from the bars to get a good night's sleep. Very clean and cozy.
Emily
Stayed 4 nights in Mar 2024
Response from HOTEL DEL MAR INN ROSARITO on 9 Apr 2024
Dear Emily: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
Response from HOTEL DEL MAR INN ROSARITO on 9 Apr 2024
Dear Carolina: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
8/10 Good
Laura
5 Apr 2024
I like that they are pet friendly. The property was acceptable.
Laura
Stayed 1 night in Apr 2024
Response from CARLOS ROCHA on 7 Apr 2024
WHAT A GOOD DAY.OF COURSE WE ACCEPT PETS. THE CHARGE PER PET IS 40 DOLLARS PER NIGHT AND WE HAVE SOME ROOMS SO YOU CAN BE WITH YOUR PET. WE ARE WITH YOUR ORDERS AND HAVE A GREAT DAY.
6/10 Okay
Juan
Travelled with group
3 Apr 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room 300 had a leak from the roof since it was raining! No heater aswell cold ass he’ll
Juan
Stayed 2 nights in Mar 2024
Response from CARLOS ROCHA on 7 Apr 2024
HOW ABOUT THANK YOU VERY MUCH FOR YOUR COMMENTS AS THEY HELP US BE ATTENTIVE TO YOUR REQUESTS TO GIVE YOU THE CORRECT FOLLOW-UP.ALL THE BEST!
Front desk staff was very nice and helpful. The rooms were clean. Heater worked great. Nice place to stay with the family. I would definitely recommend this place.
Dalila
Stayed 1 night in Mar 2024
Response from HOTEL DEL MAR INN ROSARITO on 31 Mar 2024
Dear Dalila: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
El resibimiento en la oficina del hotel no fue bueno te miran como si te furas a ospedar gratis .
Nesesitam ser mas amables con los clientes.
RAMON
Stayed 1 night in Mar 2024
Response from HOTEL DEL MAR INN ROSARITO on 29 Mar 2024
Estimado Ramon, muchas gracias por tomarse el tiempo para calificar nuestra propiedad y servicios. Los comentarios de los huéspedes son una herramienta muy importante para mejorar. Sin las observaciones del huésped, algunas cosas podrían pasarse por alto.Lamento mucho los inconvenientes que hayamos ocasionado durante su registro, esto fue atendido de inmediato con el personal involucrado. Nuestro compromiso con la satisfacción de los huéspedes es permanente. Nos seguiremos esforzando para ofrecerle nuestras instalaciones y servicios en su mejor capacidad. Espero tener la oportunidad de darle la bienvenida nuevamente, para que pueda ser testigo de nuestras mejoras continuas.Cordialmente,Jorge Ayala Gerente General
Response from HOTEL DEL MAR INN ROSARITO on 26 Mar 2024
Dear Martha: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
8/10 Good
Maria
25 Mar 2024
Maria
Stayed 1 night in Mar 2024
Response from HOTEL DEL MAR INN ROSARITO on 15 Apr 2024
Dear Maria: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
Response from HOTEL DEL MAR INN ROSARITO on 20 Mar 2024
Dear Juan Carlos: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
6/10 Okay
Consuelo
Travelled with family, Travelled with family and small children
11 Mar 2024
The jacuzzi didn't work and the rooms are not all that for the price
Consuelo
Stayed 1 night in Mar 2024
Response from HOTEL DEL MAR INN ROSARITO on 12 Mar 2024
Dear Consuelo: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
Great place to stay. I was concerned about the security of the place from the neighborhood but they had 24 hour security and felt very safe there. I will definitely be booking again when we stay here.
Carlos
Response from HOTEL DEL MAR INN ROSARITO on 12 Mar 2024
Dear Carlos: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
Dear Juan: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
Response from HOTEL DEL MAR INN ROSARITO on 27 Feb 2024
Dear Anngela: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
8/10 Good
Laura
25 Feb 2024
Liked: Cleanliness
Laura
Stayed 1 night in Feb 2024
Response from HOTEL DEL MAR INN ROSARITO on 27 Feb 2024
Dear Laura: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
6/10 Okay
Julio
20 Feb 2024
Julio
Stayed 2 nights in Feb 2024
Response from HOTEL DEL MAR INN ROSARITO on 26 Mar 2024
Dear Julio: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
Good for a weekend stay if you dont want to break the bank. Easy 5 min walk to the clubs. Convenient coffee shops next to hotel. Secure parking.
frank
Stayed 1 night in Feb 2024
Response from HOTEL DEL MAR INN ROSARITO on 19 Feb 2024
Dear Frank: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
Dear Alfred: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
8/10 Good
Carlos
28 Jan 2024
Carlos
Stayed 2 nights in Jan 2024
Response from HOTEL DEL MAR INN ROSARITO on 20 Mar 2024
Dear Carlos: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
It was a nice property being just fare enough off the strip to walk everywhere yet still not be right next to the loud nightclubs. Food options were amazing. I recommend this hotel to everyone.
Andrew
Stayed 2 nights in Jan 2024
Response from DEL MAR INN ROSARITO on 6 Feb 2024
Dear Andrew: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
Clean, comfy bed, nice bar across the street to watch sporting events, good menudo place next door. Good prices. Safe. Included a good free breakfast also.
RICHARD
Stayed 1 night in Jan 2024
Response from HOTEL DEL MAR INN PLAYAS DE TIJUANA on 30 Jan 2024
Dear Richard: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
Response from HOTEL DEL MAR INN ROSARITO on 22 Jan 2024
Dear Mayra: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
Response from HOTEL DEL MAR INN ROSARITO on 22 Jan 2024
Dear Roberto: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
10/10 Excellent
Bernice
15 Jan 2024
Liked: Cleanliness, staff & service
Bernice
Stayed 1 night in Jan 2024
Response from HOTEL DEL MAR INN ROSARITO on 16 Jan 2024
Dear Bernice: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
Response from HOTEL DEL MAR INN ROSARITO on 16 Jan 2024
Dear Abigail: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
Response from HOTEL DEL MAR INN ROSARITO on 12 Jan 2024
Dear Guadalupe: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
10/10 Excellent
JAIME
9 Jan 2024
JAIME
Stayed 1 night in Jan 2024
Response from HOTEL DEL MAR INN ROSARITO on 30 Jan 2024
Dear Jaime: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
10/10 Excellent
christian, madera
3 Jan 2024
christian
Stayed 2 nights in Jan 2024
Response from HOTEL DEL MAR INN ROSARITO on 8 Jan 2024
Dear Christian: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
Response from HOTEL DEL MAR INN ROSARITO on 7 Jan 2024
Dear Robert: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
6/10 Okay
Violeta
Travelled with family, Travelled with family and small children
2 Jan 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
Violeta
Stayed 1 night in Dec 2023
Response from HOTEL DEL MAR INN ROSARITO on 7 Jan 2024
Dear Violeta: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
8/10 Good
Raquel
2 Jan 2024
Raquel
Stayed 2 nights in Dec 2023
Response from HOTEL DEL MAR INN ROSARITO on 7 Jan 2024
Dear Raquel: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
Response from HOTEL DEL MAR INN ROSARITO on 22 Jan 2024
Dear Harold: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
Response from HOTEL DEL MAR INN ROSARITO on 31 Dec 2023
Dear Adrian: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
Response from HOTEL DEL MAR INN ROSARITO on 31 Dec 2023
Dear Maricela: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
10/10 Excellent
josefina
21 Dec 2023
Liked: Cleanliness, staff & service
josefina
Stayed 1 night in Dec 2023
Response from HOTEL DEL MAR INN ROSARITO on 31 Dec 2023
Dear Josefina: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
10/10 Excellent
Amy
17 Dec 2023
Amy
Stayed 2 nights in Dec 2023
Response from HOTEL DEL MAR INN ROSARITO on 7 Jan 2024
Dear Amy: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
Response from HOTEL DEL MAR INN ROSARITO on 16 Dec 2023
Dear Harold: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
Response from HOTEL DEL MAR INN ROSARITO on 13 Feb 2024
Dear Harold: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
6/10 Okay
Guadalupe
8 Dec 2023
Guadalupe
Stayed 2 nights in Dec 2023
Response from HOTEL DEL MAR INN ROSARITO on 31 Dec 2023
Estimada Guadalupe, muchas gracias por tomarse el tiempo para calificar nuestra propiedad y servicios. Los comentarios de los huéspedes son una herramienta muy importante para mejorar. Sin las observaciones del huésped, algunas cosas podrían pasarse por alto. Nuestro compromiso con la satisfacción de los huéspedes es permanente. Nos seguiremos esforzando para ofrecerte nuestras instalaciones y servicios en su mejor capacidad. Espero tener la oportunidad de darle la bienvenida nuevamente, para que pueda ser testigo de nuestras mejoras continuas.Cordialmente,Jorge Ayala Gerente General
Response from HOTEL DEL MAR INN ROSARITO on 8 Dec 2023
Dear Jesus: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
Response from HOTEL DEL MAR INN ROSARITO on 5 Dec 2023
Dear Juan: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
8/10 Good
Vanessa
Travelled with partner
30 Nov 2023
Liked: Staff & service
I've stayed here a few times, good rate, great staff, great food. The only complaint I have is the room cleaning. Bathrooms need to be cleaned, floors need to be cleaned.
Vanessa
Stayed 1 night in Nov 2023
Response from HOTEL DEL MAR INN ROSARITO on 2 Dec 2023
Dear Vanessa: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. My deepest apologies for your experience regarding the cleaning issues. It was approached immediately and some upgrades are done. Id rather think of it as the exception, rather than the rule. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our improvements, As you would like to compare plenty of very good references about our services. Nevertheless, we express our deepest apologies for the lack of delivery.Best regardsJorge Ayala General Manager
Response from HOTEL DEL MAR INN ROSARITO on 5 Dec 2023
Dear Andy: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
8/10 Good
HAIDY, Garden Grove
24 Nov 2023
Liked: Cleanliness, staff & service
N/A
HAIDY
Stayed 3 nights in Nov 2023
Response from HOTEL DEL MAR INN ROSARITO on 27 Nov 2023
Dear Haidy: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager
6/10 Okay
Jaime
18 Nov 2023
Jaime
Stayed 1 night in Nov 2023
Response from HOTEL DEL MAR INN ROSARITO on 21 Nov 2023
Dear Jaime: Thank you so much for taking the time to rate our property and services. Guest comments are a very important tool for improvement. Without the guests observations, some items could be overlooked. Our commitment towards guests satisfaction is permanent. I hope to have the opportunity of welcoming you again, so you can witness our continued improvements, you also can compare plenty of very good references about our services.Best regardsJorge Ayala General Manager