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Reviews of Hampton Inn by Hilton Tijuana

3.5 out of 5
Hampton Inn by Hilton Tijuana
Av. Universidad 1951-133, Col. Otay, Tijuana, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 673 out of 1001 reviews" "
Rating 8 - Good. 193 out of 1001 reviews" "
Rating 6 - Okay. 56 out of 1001 reviews" "
Rating 4 - Poor. 27 out of 1001 reviews" "
Rating 2 - Terrible. 52 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

This place by far is great . The food was great and so was the location was convenient. the rooms needs definitely to smell better as it had a sewer smell.
Stayed 2 nights in Apr 2024

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities
-
Stayed 3 nights in Apr 2024

8/10 Good

Kevin

Stayed 1 night in Apr 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 19 Apr 2024
Muchas gracias por elegir nuestro hotel para su estancia y por tomarse el tiempo para calificarnos , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!

6/10 Okay

Salomon

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from GM on 19 Apr 2024
Muchas gracias por sus calificaciones , los consideraremos para mejorar nuestros servicios , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelent service But bed to hard
Stayed 2 nights in Mar 2024
Response from GM on 19 Apr 2024
Thank you for your comments and qualifications , we will consider your comments to improve our services we will keep doing our best to effort the best experience in Tijuana , we are hoping to see you back soon !!

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 19 Apr 2024
Muchas gracias por elegir nuestro hotel para su estancia y por tomarse el tiempo para calificarnos , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!

10/10 Excellent

Ivonne

Stayed 1 night in Mar 2024
Response from GM on 19 Apr 2024
Muchas gracias por elegir nuestro hotel para su estancia y por tomarse el tiempo para calificarnos , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Feb 2024
Response from GM on 20 Mar 2024
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!

10/10 Excellent

Daisy

Stayed 1 night in Mar 2024
Response from GM on 19 Apr 2024
Muchas gracias por elegir nuestro hotel para su estancia y por tomarse el tiempo para calificarnos , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!

10/10 Excellent

Nohemi

Stayed 1 night in Mar 2024
Response from GM on 19 Apr 2024
Muchas gracias por elegir nuestro hotel para su estancia y por tomarse el tiempo para calificarnos , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!

6/10 Okay

Maria, Wapato

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Everything was great until I realized 10 minutes later when dropped off at airport we had left my infant’s blanket in our room. Called hotel right away to notify but cleaning ladies say nothing was in there when I know it was left within our sheets. I did call various times just in case it was found since we were due to return within 14 days. It wasn’t the cost of blanket but the Love, it was handmade for her. We have stayed here numerous times and service is great besides this issue.
Stayed 1 night in Mar 2024
Response from GM on 20 Mar 2024
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , According to our lost & found department, they have already contacted you to send the blanket.we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located by the airport. Lots of walkable eating options. Safe area. Free parking and breakfast. Facilities are clean and staff was friendly. Stayed 2 nights and would stay again.
Stayed 2 nights in Feb 2024
Response from GM on 20 Mar 2024
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!

10/10 Excellent

Maria, Wapato

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very welcoming
Stayed 1 night in Feb 2024
Response from GM on 20 Mar 2024
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!

6/10 Okay

Verenice

Disliked: Staff & service
I have to say that for the price there are many things that I do not agree with, the room was not clean, the refrigerator in the room did not work, the front desk was very rude with their angry faces all the time for what we are paying, we hope to receive better attention !!
Stayed 2 nights in Feb 2024
Response from GM on 26 Feb 2024
I Would like to express my sincere apologies for falling short of our high service standards and not having achieved your overall satisfaction, thank you for your comments and qualifications, we will consider them to improve our services , we are hoping to you can give us another chance in the future, hoping to see you back soon!!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
all good
Stayed 2 nights in Feb 2024
Response from GM on 20 Mar 2024
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 1 night in Feb 2024
Response from GM on 20 Mar 2024
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love this place
Stayed 1 night in Feb 2024
Response from GM on 20 Mar 2024
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!

10/10 Excellent

Irwin

Stayed 1 night in Feb 2024
Response from GM on 20 Mar 2024
Thank you very much for choosing our hotel for your stay and for taking the time and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!
Stayed 1 night in Feb 2024
Response from GM on 20 Mar 2024
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!

6/10 Okay

Enrique

Liked: Staff & service
Very bad smell coming from the bathroom, like sewerage.
Stayed 2 nights in Feb 2024
Response from GM on 17 Feb 2024
I Would like to express my sincere apologies for falling short of our high service standards and not having achieved your overall satisfaction, thank you for your comments and qualifications, we will consider them to improve our services .Thank you for your continued loyalty and understanding, and we hope you can give us another chance in the future.

10/10 Excellent

Topacio

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very nice and clean hotel
Stayed 2 nights in Feb 2024
Response from GM on 17 Feb 2024
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!

6/10 Okay

Josefina

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I stay 2 nights. I had to ask for towels and i had to ask to clean the bathroom.
Stayed 2 nights in Feb 2024
Response from GM on 17 Feb 2024
Thank you for your comments and qualifications , we will consider your comments to improve our services we will keep doing our best to effort the best experience in Tijuana , we are hoping to see you back soon !!

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from GM on 17 Feb 2024
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!

10/10 Excellent

Tomas Javier, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Need to improve restaurant food and staff service. Server socialize with friend too loud.
Stayed 1 night in Feb 2024
Response from GM on 17 Feb 2024
Thank you for your comments and qualifications , we will consider your comments to improve our services we will keep doing our best to effort the best experience in Tijuana , we are hoping to see you back soon !!

8/10 Good

Brittany

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the cleanliness of our room and though it was a small room, it had everything we needed.
Stayed 1 night in Feb 2024
Response from GM on 17 Feb 2024
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the heated pool.
Stayed 1 night in Jan 2024
Response from GM on 17 Feb 2024
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!

10/10 Excellent

Tomas Javier, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Easy access
Stayed 1 night in Jan 2024
Response from GM on 17 Feb 2024
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!

10/10 Excellent

Hakan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Jan 2024
Response from GM on 31 Jan 2024
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!

2/10 Terrible

Peter

Stayed 1 night in Jan 2024
Response from GM on 19 Apr 2024
I Would like to express my sincere apologies for falling short of our high service standards and not having achieved your overall satisfaction, thank you for your comments and qualifications, we will consider them to improve our services .Thank you for your continued loyalty and understanding, and we hope you can give us another chance in the future.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on 31 Jan 2024
Muchas gracias por elegir nuestro hotel para su estancia y por tomarse el tiempo para calificarnos , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!

10/10 Excellent

Marcela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff super nice.
Stayed 1 night in Jan 2024
Response from GM on 31 Jan 2024
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!

10/10 Excellent

Daniel B

Stayed 1 night in Jan 2024
Response from GM on 31 Jan 2024
Muchas gracias por elegir nuestro hotel para su estancia y por tomarse el tiempo para calificarnos , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!

10/10 Excellent

Annaelissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 31 Jan 2024
Muchas gracias por elegir nuestro hotel para su estancia y por tomarse el tiempo para calificarnos , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!

10/10 Excellent

wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 31 Jan 2024
Muchas gracias por elegir nuestro hotel para su estancia y por tomarse el tiempo para calificarnos , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!

4/10 Poor

Braulio

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Never again
First the room smelled like sewage and the smell never went away Second, I order food from the bar around 8pm I ask how long for the food to get to the room they said about 15 minutes 50 minutes later I got my food (tacos) tortillas were hard and cold meat was cold and hard to eat and the fries were also cold. For the money I payed you would expect the food quick and hot but it was cold Every time I visit tj I wanted to stay there but never again even though I’m a Hilton honors member Staff members are great! But room and food were very disappointing
Stayed 1 night in Jan 2024
Response from GM on 8 Jan 2024
I Would like to express my sincere apologies for falling short of our high service standards and not having achieved your overall satisfaction, thank you for your comments and qualifications, we will consider them to improve our services .Thank you for your continued loyalty and understanding, and we hope you can give us another chance in the future.

4/10 Poor

lillian

Liked: Staff & service
Disliked: Cleanliness
I booked a double bed room both beds were dirty both beds had hairs on them and the covers were dirty you can tell right away since the bedding sheets are white. We brought this up to the attention of the front desk both front desk attendants were very nice and very professional they had us move rooms right away. Breakfast was good and the service provided by the staff was excellent. The location is a bit desolate and about 20min away from the city. Front desk staff and breakfast staff thank you for the great service. Would I stay here again… NO I would not
Stayed 1 night in Jan 2024
Response from GM on 8 Jan 2024
I Would like to express my sincere apologies for falling short of our high service standards and not having achieved your overall satisfaction, thank you for your comments and qualifications, we will consider them to improve our services .Thank you for your continued loyalty and understanding, and we hope you can give us another chance in the future.

10/10 Excellent

Zirenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 8 Jan 2024
Muchas gracias por sus comentarios y calificaciones , los consideraremos para mejorar nuestros servicios , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!

10/10 Excellent

Rosa, magna

Stayed 1 night in Dec 2023
Response from GM on 31 Jan 2024
Muchas gracias por elegir nuestro hotel para su estancia y por tomarse el tiempo para calificarnos , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!

10/10 Excellent

fabiola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Response from GM on 17 Feb 2024
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!

10/10 Excellent

Angelica, Woodland

Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here when we visit Tijuana.
Stayed 1 night in Dec 2023
Response from GM on 8 Jan 2024
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!

10/10 Excellent

Mark F.

Great stay
excellent check-in by Diego.
Stayed 1 night in Dec 2023
Response from GM on 14 Dec 2023
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!

10/10 Excellent

Janet

Stayed 1 night in Dec 2023
Response from GM on 8 Jan 2024
Muchas gracias por elegir nuestro hotel para su estancia y por tomarse el tiempo para calificarnos , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!

6/10 Okay

Luis arturo

Stayed 1 night in Dec 2023
Response from GM on 5 Dec 2023
Muchas gracias por sus comentarios y calificaciones , los consideraremos para mejorar nuestros servicios , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!

10/10 Excellent

Samuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locations fpod staff very friendly
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!

10/10 Excellent

Lourdes

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
me encanto la alberca climatizada apesar de el clima nublado. A los ninos adoraron la alberca
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Muchas gracias por elegir nuestro hotel para su estancia y por tomarse el tiempo para comentarnos y calificarnos , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!

8/10 Good

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the caring and courteous staff. The breakfast buffet was delicious and the staff was great at serving. The only thing that I didn’t lie was that my checking in time was 3 but my room wasn’t ready till almost 4.
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Thank you for your comments and qualifications , we will consider your comments to improve our services we will keep doing our best to effort the best experience in Tijuana , we are hoping to see you back soon !!

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Muchas gracias por elegir nuestro hotel para su estancia y por tomarse el tiempo para calificarnos , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!

6/10 Okay

Heber

Business traveller
Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from GM on 28 Nov 2023
Muchas gracias por sus calificaciones , los consideraremos para mejorar nuestros servicios , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Muchas gracias por elegir nuestro hotel para su estancia y por tomarse el tiempo para calificarnos , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!