4/10 Poor
Maria
Travelled with family
26 Apr 2024
Disliked: Staff & service, property conditions & facilities
The stay was decent. Enjoyed our suite for the most part , the complimentary breakfast was wonderful, location and proximity to the airport was great.
One concern was the authenticity of the photos provided online and the actual suite itself. Unfortunately the photos don’t do the suite justice. I was expecting the suite to look the same or at least similar to the photos. The main thing was The couch. It was very worn and uncomfortable to sit on.
My second concern was the staff. Once we arrived at the hotel the front desk staff barely spoke to us, I had to ask multiple questions myself to figure out where my suite was and give myself some guidance; secondly the kitchen staff, sadly my daughter was more enthusiastic to greet our server then him himself to greet us being his table , I understand it’s complimentary breakfast and that it can be busy at times but it would be more pleasant to feel a little more welcomed and taken in to consideration than this.
Nevertheless, thank you so much for the stay. From 4/24 - 4/26
Best regards,
The Hernandez Family.
Maria
Stayed 2 nights in Apr 2024