Ave. Aeropuerto 1600, Lote 20, Baja California Norte, Tijuana, BC
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Jose Luis Fierro, General Manager on 8 May 2024
Dear Mr. Edgar;We appreciate your valuable time answering our service quality survey, your opinion is very important and helps us to improve our areas of opportunity; we are sorry for the inconvenience you had in your last stay, for us it is very important to offer you an excellent service; we hope to see you soon in this your second home.Have a great day!
Response from José Luis Fierro, Gerente General on 23 Apr 2024
Apreciable Armando Vega;Fue un placer haber sido sus anfitriones es esta su visita a la Ciudad, de verdad siempre será un honor atender a cada uno de nuestros visitantes, espero que pronto nos vuelva a dar la oportunidad de atenderle, le agradezco su distinguida preferencia y nos reiteramos a sus órdenes. ¡Que pase excelente día!
Very clean area with easily accessible shops and entertainment. This is good unless you are a light sleeper it's pretty loud all night but it didn't bother me, just be aware.
Rafael
Stayed 1 night in Apr 2024
Response from Jose Luis Fierro, General Manager on 21 Apr 2024
Dear Rafael;Thank you for taking the time to respond to our survey, we are pleased that we have met your expectations of hospitality and service, we will continue to work and strive to provide the treatment you deserve and make you feel at home.We remain at your service and hope to see you again.Best regards.
10/10 Excellent
Jose
13 Apr 2024
Jose
Stayed 2 nights in Apr 2024
Response from José Luis Fierro, Gerente General on 8 May 2024
Estimado Sr. José;Agradecemos su valioso tiempo al contestar nuestra encuesta de calidad de servicio, es grato saber que su estadía con nosotros fue de su agrado y un placer para nosotros poder atenderle, a nombre de todo el personal que labora en esta su casa agradecemos su preferencia, esperamos verlo pronto. ¡Que pase excelente día!
10/10 Excellent
Jaime
13 Apr 2024
Jaime
Stayed 1 night in Apr 2024
Response from José Luis Fierro, Gerente General on 8 May 2024
Estimado Sr. Jaime;Agradecemos su valioso tiempo al contestar nuestra encuesta de calidad de servicio, es grato saber que su estadía con nosotros fue de su agrado y un placer para nosotros poder atenderle, a nombre de todo el personal que labora en esta su casa agradecemos su preferencia, esperamos verlo pronto. ¡Que pase excelente día!
Couple of months ago, my husband and I stayed there and i wrote up a bad review and I want to apologize, it was a big confusion with Mexico City and Tijuana. But I stay at Alameda in Tijuana and the staff is amazing and the weekend breakfast is worth it.
Maria
Stayed 2 nights in Mar 2024
Response from Jose Luis Fierro, General Manager on 21 Apr 2024
Dear Maria,Thank you for taking the time to respond to our survey, we are pleased that we have met your expectations of hospitality and service, we will continue to work and strive to provide the treatment you deserve and make you feel at home.We remain at your service and hope to see you again.Best regards.
Convenient location but rooms are small, bathroom was leaky and there is loud late night night club that kept me up.
Bedding linens were low quality.
Etienne
Stayed 1 night in Apr 2024
Response from Jose Luis Fierro, General Manager on 21 Apr 2024
Dear Etienne;Thank you for your preference and for taking the time to respond, I appreciate the time you took to share your rating, your opinion is very important and helps us improve our areas of opportunity; we hope to see you soon in this your second home.Have a great day!
Response from José Luis Fierro, Gerente General on 21 Apr 2024
Apreciable Emiliano;Fue un placer haber sido sus anfitriones es esta su visita a la Ciudad, de verdad siempre será un honor atender a cada uno de nuestros visitantes, espero que pronto nos vuelva a dar la oportunidad de atenderle, le agradezco su distinguida preferencia y nos reiteramos a sus órdenes. ¡Que pase excelente día!
Overall liked the room with a small queen bed room. However depending on the on the direction your room faces it could loud at night due to the clubs loud music..
Damion
Stayed 1 night in Apr 2024
Response from Jose Luis Fierro, General Manager on 21 Apr 2024
Dear Damion;Thank you for your preference and for taking the time to respond, I appreciate the time you took to share your rating, your opinion is very important and helps us improve our areas of opportunity; we hope to see you soon in this your second home.Have a great day!
Response from Jose Luis Fierro, General Manager on 9 Apr 2024
Dear Lazaro;It was a pleasure to be your hosts during your visit to the city, it will always be an honor to serve each of our visitors, I hope that soon you will give us the opportunity to serve you again, thank you for your preference and we remain at your orders.Have a nice day!
10/10 Excellent
Marlene
27 Mar 2024
Marlene
Stayed 1 night in Mar 2024
Response from José Luis Fierro, Gerente General on 21 Apr 2024
Estimada Marlene;Fue un placer haber sido sus anfitriones es esta su visita a la Ciudad, de verdad siempre será un honor atender a cada uno de nuestros visitantes, espero que pronto nos vuelva a dar la oportunidad de atenderle, le agradezco su distinguida preferencia y nos reiteramos a sus órdenes. ¡Que pase excelente día!
Staff is very nice, close by the airport, very safe.
Rooms are a bit small but comfortable
Leda
Stayed 1 night in Mar 2024
Response from Jose Luis Fierro, General Manager on 28 Mar 2024
Dear Leada;It was a pleasure to have been your hosts during your visit to the city, it will always be an honor to serve each of our visitors, I hope that soon you will give us the opportunity to serve you again, thank you for your preference and we remain at your orders. Have a great day!
10/10 Excellent
Martín Alejandro
24 Mar 2024
Martín Alejandro
Stayed 1 night in Mar 2024
Response from José Luis Fierro, Gerente General on 21 Apr 2024
Estimado Sr. Martin;Agradezco el que se haya tomado el tiempo de responder a nuestra encuesta, nos congratula que hayamos cumplido con sus expectativas de hospitalidad y de servicio, vamos a continuar trabajando y esmerándonos en brindarles el trato que merecen y los haga sentir como en casa. Nos reiteramos a sus apreciables órdenes y la esperamos nuevamente. Saludos.
The hotel was very nice and plenty of restaurants within walking distance. Very safe and comfortable to walk around.
Cathy
Stayed 1 night in Mar 2024
Response from Jose Luis Fierro, General Manager on 28 Mar 2024
Dear Cathy;It was a pleasure to have been your hosts during your visit to the city, it will always be an honor to serve each of our visitors, I hope that soon you will give us the opportunity to serve you again, thank you for your preference and we remain at your orders. Have a great day!
Response from Jose Luis Fierro, General Manager on 28 Mar 2024
Dear Edgar;It was a pleasure to have been your hosts during your visit to the city, it will always be an honor to serve each of our visitors, I hope that soon you will give us the opportunity to serve you again, thank you for your preference and we remain at your orders. Have a great day!
Response from Jose Luis Fierro, General Manager on 28 Mar 2024
Dear Ernesto;Thank you for your preference and for taking the time to respond, I appreciate the time you took to share your rating, your opinion is very important and helps us to improve our areas of opportunity; we hope to see you soon in this your second home.Best regards
10/10 Excellent
Gabriel
18 Mar 2024
Everything was fine
Gabriel
Stayed 1 night in Mar 2024
Response from Jose Luis Fierro, General Manager on 28 Mar 2024
Dear Gabriel;It was a pleasure to have been your hosts during your visit to the city, it will always be an honor to serve each of our visitors, I hope that soon you will give us the opportunity to serve you again, thank you for your preference and we remain at your orders. Have a great day!
Response from Jose Luis Fierro, General Manager on 28 Mar 2024
Dear Itzel Bustos;It was a pleasure to have been your hosts during your visit to the city, it will always be an honor to serve each of our visitors, I hope that soon you will give us the opportunity to serve you again, thank you for your preference and we remain at your orders. Have a great day!
2/10 Terrible
David
13 Mar 2024
Disliked: Staff & service
David
Stayed 1 night in Mar 2024
Response from José Luis Fierro, Gerente General on 28 Mar 2024
Estimado David;Agradecemos su valioso tiempo al contestar nuestra encuesta de calidad de servicio, su opinión es muy importante y nos ayuda a mejorar nuestras áreas de oportunidad; lamentamos el inconveniente que tuvo en su última estancia, para nosotros es muy importante ofrecerle un excelente servicio; esperamos verlo pronto en esta su segunda casa.
Response from Jose Luis Fierro, General Manager on 28 Mar 2024
Dear Norma;It was a pleasure to have been your hosts during your visit to the city, it will always be an honor to serve each of our visitors, I hope that soon you will give us the opportunity to serve you again, thank you for your preference and we remain at your orders. Have a great day!
10/10 Excellent
Jason
Travelled with family and small children, Business traveller
Response from Jose Luis Fierro, General Manager on 28 Mar 2024
Dear Jason;It was a pleasure to have been your hosts during your visit to the city, it will always be an honor to serve each of our visitors, I hope that soon you will give us the opportunity to serve you again, thank you for your preference and we remain at your orders. Have a great day!
10/10 Excellent
Lus
12 Mar 2024
Liked: Amenities
Great place !
Lus
Stayed 1 night in Mar 2024
Response from Jose Luis Fierro, General Manager on 9 Apr 2024
Dear Lus;It was a pleasure to be your hosts during your visit to the city, it will always be an honor to serve each of our visitors, I hope that soon you will give us the opportunity to serve you again, thank you for your preference and we remain at your orders.Have a nice day!
We stayed for Two nights every thing was good until we checked out. My husband forgot some sandles and we called and we were informed that the housekeeping didn’t find anything. I guess there employees are not trustworthy and the girl in the front desk was very unhelpful and didn’t even apologize or show any concern.
Maria
Response from Jose Luis Fierro, General Manager on 28 Mar 2024
Dear Maria;It was a pleasure to have been your hosts during your visit to the city, it will always be an honor to serve each of our visitors, I hope you give us the opportunity to serve you again soon, I am glad that in the end the misunderstanding was resolved and you have your belongings, thank you for your preference and we remain at your orders. Have a great day!
6/10 Okay
Paul
Travelled with partner
25 Feb 2024
Room too small. Lot of things in room is broken
Paul
Stayed 1 night in Feb 2024
Response from Jose Luis Fierro, General Manager on 9 Apr 2024
Dear Paul;Thank you for your preference and for taking the time to respond, I appreciate the time you took to share your review, your opinion is very important and helps us improve our areas of opportunity; we hope to see you soon in this your second home.
No good the hotel during the night a loot of noises a bar close the hotel during the entire night singing loud music from 8:00pm to 4:00 am you can’t sleep during the check in the hotel doesn’t have a own parking lot you have to drive around to find a spot to parking your car, the crew at check in let you wait almost 35 minutes do the check in and when I did they gave me a card for my room when I get there had have a person inside of the room I had to go back to the crew again and let they know what happened they gave another room and the card was not working whit elevator was for me a nightmare I do not recommend!!
Henrique
Stayed 1 night in Feb 2024
Response from Jose Luis Fierro, General Manager on 9 Apr 2024
Dear Henrique;Thank you for taking the time to respond to our service quality survey, your opinion is very important and helps us to improve our areas of opportunity; we are sorry for the inconvenience you had on your last stay, for us it is very important to offer you an excellent service; we hope to see you soon in this your second home.
Response from José Luis Fierro, Gerente General on 9 Apr 2024
Apreciable Gilberto;Fue un placer haber sido sus anfitriones es esta su visita a la Ciudad, de verdad siempre será un honor atender a cada uno de nuestros visitantes, espero que pronto nos vuelva a dar la oportunidad de atenderle, le agradezco su distinguida preferencia y nos reiteramos a sus órdenes. ¡Que pase excelente día!
10/10 Excellent
Gus
11 Feb 2024
Gus
Stayed 1 night in Feb 2024
Response from José Luis Fierro, Gerente General on 28 Mar 2024
Apreciable Gus;Fue un placer haber sido sus anfitriones es esta su visita a la Ciudad, de verdad siempre será un honor atender a cada uno de nuestros visitantes, espero que pronto nos vuelva a dar la oportunidad de atenderle, le agradezco su distinguida preferencia y nos reiteramos a sus órdenes. ¡Que pase excelente día!
Response from José Luis Fierro, Gerente General on 9 Apr 2024
Apreciable Oscar;Fue un placer haber sido sus anfitriones es esta su visita a la Ciudad, de verdad siempre será un honor atender a cada uno de nuestros visitantes, espero que pronto nos vuelva a dar la oportunidad de atenderle, le agradezco su distinguida preferencia y nos reiteramos a sus órdenes. ¡Que pase excelente día!
Response from José Luis Fierro, Gerente General on 8 Feb 2024
Apreciable Ivan;Fue un placer haber sido sus anfitriones es esta su visita a la Ciudad, de verdad siempre será un honor atender a cada uno de nuestros visitantes, espero que pronto nos vuelva a dar la oportunidad de atenderle, le agradezco su distinguida preferencia y nos reiteramos a sus órdenes. ¡Que pase excelente día!
Was a pretty clean room for Tijuana, bit expensive on expedia but had a really good breakfast included, would stay again if needed !
trevor
Stayed 1 night in Jan 2024
Response from José Luis Fierro, Gerente General on 8 Feb 2024
Dear Trevor;We appreciate your valuable time in answering our service quality survey, it is pleasant to know that your stay with us was to your liking and it was a pleasure for us to be able to serve you, on behalf of all the staff who work in this your home we appreciate your preference, we hope see you soon.
Property to much damage, and dirty, carpet at the hall rip and dirty , someone can easily trip on the carpet not coming back again
Cesar
Stayed 3 nights in Jan 2024
Response from Jose Luis Fierro, General Manager on 8 Feb 2024
Dear Cesar;I have received your comments and I appreciate the kindness of sharing with us the experience you had during your recent visit, we are sorry for the inconvenience you had during your last stay, we will work on them to improve, we hope to see you soon in this your second home to provide you with the treatment you deserve. it deserves.
Everything good .only the staff on check in were bad they put us on waiting time for 20 to 30 minutes.to give us the check in. And more person came. And gave them the service.of the check in. Before us.
jaime
Stayed 1 night in Jan 2024
Response from Jose Luis Fierro, General Manager on 8 Feb 2024
Dear Jaime;I have received your comments and I appreciate the kindness of sharing with us the experience you had during your recent visit, we are sorry for the inconvenience you had during your last stay, we will work on them to improve, we hope to see you soon in this your second home to provide you with the treatment you deserve. it deserves.
8/10 Good
Ashley
30 Jan 2024
Ashley
Stayed 1 night in Jan 2024
Response from José Luis Fierro, Gerente General on 8 Feb 2024
Apreciable Ashley;Fue un placer haber sido sus anfitriones es esta su visita a la Ciudad, de verdad siempre será un honor atender a cada uno de nuestros visitantes, espero que pronto nos vuelva a dar la oportunidad de atenderle, le agradezco su distinguida preferencia y nos reiteramos a sus órdenes. ¡Que pase excelente día!
10/10 Excellent
Liukun
28 Jan 2024
Liukun
Stayed 1 night in Jan 2024
Response from José Luis Fierro, Gerente General on 8 Feb 2024
Apreciable Liukun;Fue un placer haber sido sus anfitriones es esta su visita a la Ciudad, de verdad siempre será un honor atender a cada uno de nuestros visitantes, espero que pronto nos vuelva a dar la oportunidad de atenderle, le agradezco su distinguida preferencia y nos reiteramos a sus órdenes. ¡Que pase excelente día!
Response from José Luis Fierro, Gerente General on 8 Feb 2024
Apreciable Galyt;Fue un placer haber sido sus anfitriones es esta su visita a la Ciudad, de verdad siempre será un honor atender a cada uno de nuestros visitantes, espero que pronto nos vuelva a dar la oportunidad de atenderle, le agradezco su distinguida preferencia y nos reiteramos a sus órdenes. ¡Que pase excelente día!
El Lugar muy conveniente para todo comida tienda y muy serca del Todo seguro
Edgar
Stayed 1 night in Jan 2024
Response from José Luis Fierro, Gerente General on 8 Feb 2024
Apreciable Edgar;Fue un placer haber sido sus anfitriones es esta su visita a la Ciudad, de verdad siempre será un honor atender a cada uno de nuestros visitantes, espero que pronto nos vuelva a dar la oportunidad de atenderle, le agradezco su distinguida preferencia y nos reiteramos a sus órdenes. ¡Que pase excelente día!
2/10 Terrible
Gail
25 Jan 2024
Disliked: Property conditions & facilities
Gail
Stayed 1 night in Jan 2024
Response from José Luis Fierro, Gerente General on 8 Feb 2024
Estimado Gail;Agradecemos su valioso tiempo al contestar nuestra encuesta de calidad de servicio, su opinión es muy importante y nos ayuda a mejorar nuestras áreas de oportunidad; lamentamos el inconveniente que tuvo en su última estancia, para nosotros es muy importante ofrecerle un excelente servicio; esperamos verlo pronto en esta su segunda casa.
Response from José Luis Fierro, Gerente General on 8 Feb 2024
Estimado Gabriel;Gracias por su preferencia y por tomarse el tiempo de responder, agradezco el tiempo que se tomó para compartirnos su calificación, su opinión es muy importante y nos ayuda a mejorar nuestras áreas de oportunidad; esperamos verlo pronto en esta su segunda casa.
10/10 Excellent
Debora
14 Jan 2024
Debora
Stayed 1 night in Jan 2024
Response from José Luis Fierro, Gerente General on 8 Feb 2024
Apreciable Debora;Fue un placer haber sido sus anfitriones es esta su visita a la Ciudad, de verdad siempre será un honor atender a cada uno de nuestros visitantes, espero que pronto nos vuelva a dar la oportunidad de atenderle, le agradezco su distinguida preferencia y nos reiteramos a sus órdenes. ¡Que pase excelente día!
Response from José Luis Fierro, Gerente General on 8 Feb 2024
Apreciable Sara;Fue un placer haber sido sus anfitriones es esta su visita a la Ciudad, de verdad siempre será un honor atender a cada uno de nuestros visitantes, espero que pronto nos vuelva a dar la oportunidad de atenderle, le agradezco su distinguida preferencia y nos reiteramos a sus órdenes. ¡Que pase excelente día!
Response from José Luis Fierro, Gerente General on 8 Feb 2024
Apreciable Mario Alvarez;Fue un placer haber sido sus anfitriones es esta su visita a la Ciudad, de verdad siempre será un honor atender a cada uno de nuestros visitantes, espero que pronto nos vuelva a dar la oportunidad de atenderle, le agradezco su distinguida preferencia y nos reiteramos a sus órdenes. ¡Que pase excelente día!
6/10 Okay
zaday, Olathe
11 Jan 2024
zaday
Stayed 1 night in Jan 2024
Response from José Luis Fierro, Gerente General on 8 Feb 2024
Estimado Zaday;Gracias por su preferencia y por tomarse el tiempo de responder, agradezco el tiempo que se tomó para compartirnos su calificación, su opinión es muy importante y nos ayuda a mejorar nuestras áreas de oportunidad; esperamos verlo pronto en esta su segunda casa.
Response from José Luis Fierro, Gerente General on 8 Feb 2024
Estimado Krys;Gracias por su preferencia y por tomarse el tiempo de responder, agradezco el tiempo que se tomó para compartirnos su calificación, su opinión es muy importante y nos ayuda a mejorar nuestras áreas de oportunidad; esperamos verlo pronto en esta su segunda casa.
10/10 Excellent
Gilberto
4 Jan 2024
Liked: Cleanliness, amenities
Gilberto
Stayed 1 night in Dec 2023
Response from José Luis Fierro, Gerente General on 8 Feb 2024
Estimado Gilberto;Agradecemos su valioso tiempo al contestar nuestra encuesta de calidad de servicio, es grato saber que su estadía con nosotros fue de su agrado y un placer para nosotros poder atenderle, a nombre de todo el personal que labora en esta su casa agradecemos su preferencia, esperamos verlo pronto.
Very convenient to restaurants, stores and activities
Maria
Stayed 1 night in Dec 2023
Response from José Luis Fierro, Gerente General on 8 Feb 2024
Dear Maria;It was a pleasure to have been your hosts. This is your visit to the City. It will truly always be an honor to serve each of our visitors. I hope that you will soon give us the opportunity to serve you again. I thank you for your distinguished preference and we reiterate to you. your orders.Have a great day!