Soelden Hotel Guide - Timmelsjoch hotels in Soelden, Austria.

"The property looks much better in Expedia photos than it feels in person. Rooms have been renovated but lack basic amenities for comfort. As someone who travels frequently for work, the checkout experience was very disappointing. The receptionist was curt and confrontational about their cash-only policy for extras under 50 euros. This wasn't mentioned at check-in / booking and makes very little sense for Expedia customers who may have pre-paid their room. Having traveled through multiple countries, I didn't have cash available, and while this initially seemed to be a major problem, the charge was eventually processed by card after the receptionist lectured me about traveling without cash. The whole situation felt unnecessarily confrontational and put a dampener on my last day. I don't usually write reviews since most places offer great service with helpful staff. For a relaxing Alpine experience, I'd suggest looking elsewhere until they provide their front line staff with some better training. The great thing about the alps is you're not short of choice and the majority of places have helpful friendly staff. "

"We very much enjoyed our stay here. Staff at the reception, bar and restaurant were outstanding. The breakfast and dinner were both generous and had a wide selection. The ski storage area and the easy access to the lift were fantastic. The only two things that could be improved are the wine selection in the bar and raising the temperature a bit in the outside warm pool"

"This modern hotel was spacious and new which was a nice contrast to some of the older accommodations in the area but it was typical cheap new construction without attention to detail, sloppy paint, cracking drywall seams, unfinished details. The rooms were large and very comfortable with a great view and walkable to the gondola. The pool area was great and we appreciated the garaged parking area. My husband had been injured so it was a nice option to eat at the buffet inside the hotel for dinner but the food was really not good. Everything felt from a freezer bag and overcooked and bland. Front desk staff allowed us to check in early which was nice and the bar staff was helpful but most other staff felt like we were putting them out. Not overly friendly. "