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Reviews of APA Hotel Higashi Shinjuku Kabukicho

3 out of 5
APA Hotel Higashi Shinjuku Kabukicho
2-19-14 Kabukicho Shinjuku, Tokyo, Tokyo

Reviews

8.0

Very good

Rating 10 - Excellent. 319 out of 1000 reviews" "
Rating 8 - Good. 438 out of 1000 reviews" "
Rating 6 - Okay. 163 out of 1000 reviews" "
Rating 4 - Poor. 59 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

GENEVA

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Me and my boyfriend booked this hotel for our first ever trip to Japan. I rate it 3.5/5 stars. Not in a bad way though! -The hotel is clean and very quiet. Even if you have an open window that is facing the busy streets you can't hear much. -Me and my boyfriend are 5'8 and the double beds were perfect. -Be aware there are MANY APA Hotels in this area within 0.5 miles of each other so make sure you're navigating to the right one. -Even though the hotel knew 2 people would be staying for 7 days the room was very small and left very little room to walk comfortably and have suitcases to dig through. (But we were out all day everyday so it did not matter) -Staff were very friendly and always willing to help us. -The Higashi Shinjuku Kabukicho hotel was near everything, very close to Shinjuku Station.
Stayed 7 nights in Apr 2024
Response from Reception / Kawahara on 28 Apr 2024
Thank you very much for staying at APA Hotel Higashi Shinjuku Kabukicho. We are also very happy that you took the time to leave us your valuable feedback and comments despite your busy schedule. We apologize for any inconvenience caused regarding the room. We also apologize for any confusion regarding the location, as there are many APA hotels in the vicinity. We will continue to strive to make our hotel even better based on our customers' feedback and comments.We look forward to welcoming you again.

8/10 Good

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Seki on 21 Apr 2024
Thank you very much for staying at APA Hotel Higashi-Shinjuku Kabukicho. We would also like to thank you for taking the time to write a review regarding your stay with us. We are very honored that you were satisfied with your stay. We will continue to strive to improve our services so that our customers choose us. We look forward to your next visit.

8/10 Good

Ilisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, utilitarian hotel. Breakfast was weak. Room very small but I guess that's what you get at this price point. Area has lots of restaurant and bar options. Q
Stayed 2 nights in Jan 2024
Response from Reception / HOSHINO on 18 Mar 2024
Thank you for staying at APA HOTEL HIGASHI-SHINJUKU-KABUKICHO. We also appreciate you writing a review about your stay. I'm glad you were satisfied with your stay. We apologize for not meeting your expectations regarding the size of the room and breakfast. On the other hand, as you mentioned, location is the reason for its popularity. Thank you for your helpful review. We look forward to seeing you again.Regards,

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Front kawahara on 14 Mar 2024
Thank you very much for staying at APA Hotel Higashi-Shinjuku Kabukicho. We would also like to thank you for taking the time out of your busy schedule to provide us with your valuable feedback.We look forward to your next visit.

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time at this location. It’s super convenient, especially for meeting with our friends in Japan. Our room did have some damage to the walls, which I assume was the fault of other travelers. If you are coming to Japan, please respect the place you are staying and the hospitality workers. Not doing so reflects poorly on other foreigners and makes everyone’s life harder
Stayed 6 nights in Feb 2024
Response from Front Takano on 7 Mar 2024
Thank you very much for staying at APA Hotel Higashi-Shinjuku Kabukicho. Thank you again for your valuable feedback. We apologize for any inconvenience caused to our customers regarding the damage to the wallpaper. Our staff will thoroughly check each guest room and repair any damaged areas. We look forward to seeing you again.

8/10 Good

Annette

Travelled with family
Liked: Staff & service
👍
Stayed 2 nights in Feb 2024
Response from Reception / TANABE on 23 Feb 2024
Thank you very much for staying at APA Hotel Higashi-Shinjuku Kabukicho.We are very honored that our customers have given us such positive feedback.We look forward to using your service again.front TANABE

10/10 Excellent

Jerome

Stayed 4 nights in Feb 2024
Response from Reception / HOSHINO on 22 Mar 2024
Thank you for staying at APA HOTEL HIGASHI-SHINJUKU-KABUKICHO. We would also like to thank you for your review of your stay. I'm glad you were satisfied with your stay. We will continue to strive to improve our services so that our guests can spend a comfortable time. We look forward to seeing you again.Best Regards,

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reception Kawahara on 1 Feb 2024
Thank you very much for staying at APA Hotel Higashi-Shinjuku Kabukicho. We are very happy that you took the time out of your busy schedule to provide us with your valuable opinions. We will continue to strive to be an even better hotel based on customer feedback. All of our staff are looking forward to using your service again.Reception Kawahara

10/10 Excellent

Duncan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very accommodating. Rooms were clean, easy check out system
Stayed 11 nights in Jan 2024
Response from Front Seki on 31 Jan 2024
Thank you very much for staying at APA Hotel Higashi-Shinjuku Kabukicho. We would also like to thank you for your feedback regarding your stay. We are very honored to receive your compliments regarding the staff's response and guest rooms. We will continue to strive to improve our services so that you can spend your time comfortably. We look forward to your next visit.

10/10 Excellent

Meiqing

Liked: Cleanliness, staff & service
It was fine, felt like there could’ve be more utility to it. And the food isn’t worth it
Stayed 6 nights in Jan 2024
Response from Reception Kawahara on 31 Jan 2024
Thank you very much for staying at APA Hotel Higashi-Shinjuku Kabukicho. Thank you very much for taking time out of your busy schedule to give us your valuable feedback. We will continue to strive to be an even better APA hotel based on the valuable opinions and impressions we receive from our customers. I look forward to meeting again.Reception Kawahara

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Reception Kawahara on 17 Jan 2024
Thank you very much for staying at APA Hotel Higashi-Shinjuku Kabukicho. We would also like to thank you for taking the time out of your busy schedule to write a review regarding your stay. Based on the opinions and impressions from our customers, we will continue to provide even better services to our customers. We look forward to seeing you again.

10/10 Excellent

christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good amenities. Would stay again
Stayed 7 nights in Dec 2023
Response from Front Takano on 8 Jan 2024
Thank you very much for staying at APA Hotel Higashi-Shinjuku Kabukicho. We are very happy to receive your compliments regarding the cleaning of our rooms. We will do our best to provide you with a more satisfying hotel experience. We sincerely look forward to serving you again.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Front Takano on 8 Jan 2024
Thank you very much for staying at APA Hotel Higashi-Shinjuku Kabukicho. Thank you again for your valuable feedback. All the staff will do their best to provide better hotel services. We sincerely look forward to serving you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023
Response from Front Takano on 8 Jan 2024
Thank you very much for staying at APA Hotel Higashi-Shinjuku Kabukicho. Thank you again for your valuable feedback. All the staff will do their best to provide better hotel services. We sincerely look forward to serving you again.

4/10 Poor

Andre

Stayed 6 nights in Dec 2023
Response from Front Seki on 7 Jan 2024
Thank you very much for staying at APA Hotel Higashi-Shinjuku Kabukicho. Thank you again for taking the time to write a review regarding your stay. However, we apologize that we were not able to meet your expectations regarding your stay. We will continue to strive to improve our services so that our customers can have a comfortable stay. We look forward to seeing you again.

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Takano on 15 Dec 2023
Thank you very much for staying at APA Hotel Higashi-Shinjuku Kabukicho. We would also like to thank you for your valuable feedback. We will do our best to provide better hotel services. We look forward to your next visit.

8/10 Good

CHIHIRO

Stayed 1 night in Dec 2023
Response from フロント 川原 on 11 Dec 2023
この度はアパホテル東新宿 歌舞伎町にご宿泊いただきまして誠にありがとうございます。お忙しい中、貴重なご意見ご感想いただき大変嬉しく思います。お客様からいただきましたご意見を元にさらにより良くお客様に満足していただけるホテルを目指してまいります。お客様のまたのご利用をスタッフ一同心よりお待ちしております。

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Reception / Seki on 5 Dec 2023
Thank you very much for staying at APA Hotel Higashi-Shinjuku Kabukicho. Thank you very much for taking the time to write a review about your stay. We are very honored that you were satisfied with your stay. We will continue to strive to improve our services to make your stay more comfortable. We look forward to your next visit.

10/10 Excellent

TZY YU

Stayed 5 nights in Nov 2023
Response from Front Takano on 20 Dec 2023
Thank you very much for staying at APA Hotel Higashi-Shinjuku Kabukicho. Thank you again for your valuable review. We will try our best to provide you with a better hotel. We look forward to seeing you again.

8/10 Good

Ankita

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
NA
Stayed 2 nights in Nov 2023
Response from Front Seki on 28 Nov 2023
Thank you very much for staying at APA Hotel Higashi-Shinjuku Kabukicho. We would also like to thank you for your review regarding your stay. We will continue to strive to improve our services to ensure customer satisfaction. We look forward to seeing you again.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great time. Easy access to facilities, dining, shopping and activities
Stayed 8 nights in Nov 2023
Response from Reception :TANABE on 17 Nov 2023
Thank you very much for staying at APA Hotel Higashi-Shinjuku Kabukicho. We would also like to thank you for your feedback regarding your stay.All of our staff are honored to hear that you enjoyed your stay with us.We will continue to strive to improve our services every day so that our customers can spend their time comfortably.I had a great time. Easy access to amenities, dining, shopping, and activities

6/10 Okay

Raymund

Travelled with partner
Location is not bad
Stayed 3 nights in Nov 2023
Response from Front Seki on 14 Nov 2023
Thank you very much for staying at APA Hotel Higashi-Shinjuku Kabukicho. We would also like to thank you for your review regarding your stay. We are very happy to hear that you were satisfied with your stay. We will continue to strive to improve our services to ensure customer satisfaction. We look forward to seeing you again.

8/10 Good

Catalin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from front TANABE on 3 Nov 2023
Thank you for staying at APA Hotel Higashi-Shinjuku Kabukicho. We would also like to thank you for your positive feedback regarding your stay.We look forward to using your service again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Definitely does the job in terms of having a place to stay. But don't expert too much comfort. The air conditioner was very noisy. The bed was fine, but pillows are horrendous. The shower head never produced any lukewarm water, it was always scalding. The bathtub is also very tiny if you're over 5'8" and want to take a bath. It was nice they give you one free bottle of water on the day you check in. I think this place might say they have laundry machines, but it doesn't. Overall, it's fine.
Stayed 2 nights in Oct 2023
Response from Front kawahara on 3 Nov 2023
Thank you very much for staying at APA Hotel Higashi-Shinjuku Kabukicho.We would appreciate your valuable feedback during your busy schedule.We will do our best to provide you with excellent service so that you can have a comfortable stay next time.We look forward to seeing you again.Front Kawaharaこの度はアパホテル東新宿 歌舞伎町にご宿泊頂き誠にありがとうございました。お忙し中、貴重なご意見大変嬉しく思います。次回もお客様に心地よくお過ごしいただけるよう精一杯素晴らしいサービスをしたいと思います。またのご利用お待ちしております。

8/10 Good

Cody

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Takano on 22 Oct 2023
Thank you very much for staying at APA Hotel Higashi-Shinjuku Kabukicho. Thank you again for your valuable feedback. We will try our best to provide you with a better hotel. We look forward to seeing you again.

10/10 Excellent

yoshiyuki

Stayed 6 nights in Oct 2023
Response from フロント 髙野 on 14 Oct 2023
この度は、アパホテル〈東新宿歌舞伎町〉にご宿泊頂きまして、誠にありがとうございます。より良いサービスをご提供出来るように努めてまいります。お客様のまたのご来館を心からお待ちしております。

10/10 Excellent

Devin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually stay in this area, it's very convenient and lots of good places to eat nearby. It's in a party neighborhood but that doesn't bother me at all.
Stayed 13 nights in Sep 2023
Response from Front Takano on 12 Oct 2023
Thank you very much for staying at APA Hotel Higashi-Shinjuku Kabukicho. We are very happy to receive such compliments from our customers. We will try our best to provide better service. We sincerely look forward to using your service again.

8/10 Good

Paisley

Liked: Cleanliness, staff & service, property conditions & facilities
But far from the main JR line but otherwise great spot
Stayed 4 nights in Oct 2023
Response from Front kawahara on 11 Oct 2023
Thank you very much for staying at APA Hotel Higashi-Shinjuku Kabukicho.Thank you very much for your valuable opinions and comments despite your busy schedule. We look forward to your next visit.

8/10 Good

Philippe

Travelled with partner
Liked: Cleanliness, staff & service
Good location. Walkable to Shinjuku Center, Shinjuku Station and subway stations. Rooms are very small with no closet space or even a drawer to store clothes. No room for suitcases either.
Stayed 12 nights in Sep 2023
Response from Reception / TANABE on 9 Oct 2023
Thank you very much for staying at APA Hotel Higashi-Shinjuku Kabukicho. We would also like to thank you for your review regarding your stay.We are very happy to receive your compliments regarding access. However, we apologize for any inconvenience caused regarding the facilities in your room.We hope that you understand this.We will take your valuable opinions into consideration for future reference.We look forward to using your service again.

4/10 Poor

George

Cleaning staff super loud in the hallways every morning. Slamming doors, speaking too loud—when I’ve been out in Golden Gai until 2am or 3am have some respect for your guests to sleep. Also, none of the staff in the hallways would greet me or ask if I needed anything. There are so many other choices in Shinjuku, even different APAs which I will choose next time.
Stayed 3 nights in Oct 2023
Response from Reception / HOSHINO on 6 Oct 2023
Thank you for staying at APA HOTEL HIGASHI-SHINJUKU-KABUKICHO. We would also like to thank you for writing a review regarding your stay. However, we apologize that the staff's response did not meet your expectations. We start cleaning rooms around 10am. We will strive to improve so that we can take better care of our guests. Thank you for your sincere comments.Sincerely.

2/10 Terrible

Martin

Stayed 2 nights in Sep 2023
Response from フロント 川原 on 1 Oct 2023
Thank you very much for staying at APA Hotel Higashi-Shinjuku Kabukicho. We are very happy that you took the time out of your busy schedule to provide us with your valuable opinions. We hope to provide you with even better service on your next stay so that you can feel at ease during your stay at this hotel. All of our staff members would like to do our best so that our customers can use our hotel again.Front Kawaharaこの度はアパホテル〈東新宿 歌舞伎町〉へご宿泊頂きまして誠にありがとうございます。お忙しい中貴重なご意見いただけましたことを大変嬉しく思います。今回のご宿泊でお客様がゆっくりと安らげるホテルになるよう次回のご宿泊では更によりよいサービスを心がけてまいりたいと思います。そしてお客様にもまたご利用していただけますようスタッフ一同最善を尽くしていきたいと思っております。

10/10 Excellent

Elijah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stuff nice clean room would stay again
Stayed 8 nights in Sep 2023
Response from Reception / HOSHINO on 29 Sept 2023
Thank you for staying at APA HOTEL HIGASHI-SHINJUKU-KABUKICHO. We would also like to thank you for writing a review about your stay. We are glad that you were satisfied with your stay. Thank you for the wonderful review. We look forward to seeing you again.Best Regards,

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Sep 2023
Response from Kawahara on 21 Sept 2023
Thank you for staying at APA Hotel Higashi-Shinjuku Kabukicho.We would be very grateful for your valuable feedback despite your busy schedule.All of our staff members look forward to using our services again.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in a single-person room and it felt smaller than other Japanese hotels. Bathroom felt especially tiny and not suited for taller visitors. Two subway stations in walkable distance made for easy travel. While close to Kabukicho, it was already far enough to be in a quiet and calm area. Breakfast menu was decent, but going there immediately made my clothing smell of food for rest of the day.
Stayed 2 nights in Apr 2023
Response from Reception / HOSHINO on 20 Sept 2023
Thank you for staying at APA HOTEL HIGASHI-SHINJUKU-KABUKICHO. We would also like to thank you for writing a review regarding your stay. We are glad that you were satisfied with your stay. Although APA's rooms are compact, they are equipped with highly functional and high quality amenities and bedding. These will provide guests with a comfortable stay. Regarding location, our hotel is a popular tourist base. This is because Shinjuku has easy access to various parts of Tokyo. Thank you to the many guests for their helpful reviews. We look forward to seeing you again.Regards,

8/10 Good

Antonio

Stayed 6 nights in Sep 2023
Response from Front kawahara on 11 Oct 2023
Thank you very much for staying at APA Hotel Higashi-Shinjuku Kabukicho.Thank you very much for your valuable opinions and comments despite your busy schedule. We look forward to your next visit.

8/10 Good

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not too far from shinjuku station and a lot of restaurants close by.
Stayed 3 nights in Aug 2023
Response from Reception / HOSHINO on 28 Aug 2023
Thank you for staying at APA HOTEL HIGASHI-SHINJUKU-KABUKICHO. We also appreciate you writing a review about your stay. We are glad that you were satisfied with your stay. This hotel's location is a favorite with many guests. Shinjuku, where the hotel is located, has many shops and restaurants. And it is easy to access various places in Tokyo. This makes it an ideal base for sightseeing. Thank you for your helpful review for many guests. We are looking forward to seeing you again.

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Front Takano on 15 Aug 2023
Thank you for staying at APA Hotel Higashi Shinjuku Kabukicho. Thank you again for your valuable feedback. We will do our best to provide a more comfortable space. We are looking forward to seeing you again.

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just outside the chaos area! Wonderful staff
Stayed 1 night in Jul 2023
Response from ホテルのマネージャー on 29 Jul 2023
Thank you for staying at APA Hotel 〈Higashi-Shinjuku Kabukicho〉. We would like to thank you again for your feedback regarding your stay.I am very happy to receive words of praise regarding the correspondence of the staff.We will continue to work hard every day so that we can provide even better services.We are looking forward to seeing you again.Front TANABE

10/10 Excellent

Yoshisuke

Stayed 1 night in Jul 2023
Response from フロント 星野 on 9 Jul 2023
アパホテル〈東新宿 歌舞伎町〉にご宿泊頂き誠にありがとうございます。並びにご宿泊に関するご評価を賜りましたこと、重ねてお礼申し上げます。今回のご滞在がお客様にご満足頂けたようで大変嬉しく思います。今後とも皆様が快適にお過ごしいただけますようサービス向上に努めてまいります。またのご来館を心よりお待ちしております。

10/10 Excellent

Chung Ming

Stayed 6 nights in Jun 2023
Response from フロント 髙野 on 23 Jun 2023
この度は、アパホテル〈東新宿歌舞伎町〉にご宿泊頂きまして、誠にありがとうございます。また貴重な口コミのご投稿重ねて感謝申し上げます。お客様により選んで頂けるホテルを目指せるようサービス向上に努めて参ります。またのご利用を心からお待ちしております。

8/10 Good

Leslie

Stayed 4 nights in May 2023
Response from Front Takano on 27 Jun 2023
Thank you for staying at APA Hotel Higashi Shinjuku Kabukicho.Thank you again for your valuable feedback.We will do our best to provide better service. We are looking forward to seeing you again.

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service
Good hotel except for a single minor complaint, the shower head was not properly installed and I had to fix it in order to use the shower properly.
Stayed 1 night in May 2023
Response from Front Takano on 3 Jun 2023
Thank you for staying at APA Hotel Higashi Shinjuku Kabukicho.We apologize for the inconvenience caused to you regarding the shower. We will strive to prevent a recurrence of this kind of thing, and we will perform thorough management such as double checking the guest room.Thank you again for your valuable feedback.We look forward to seeing you again.

8/10 Good

Jayvonne

Liked: Cleanliness, staff & service
Bathroom sink was leaking, room was small, but bed was comfortable. I was rarely in there anyways. Great location, however watch out. It is near the red light district. Completely safe, just annoying touts trying to get you to come in for “1 drink”
Response from ホテルのマネージャー on 27 Apr 2023
Thank you for staying at APA Hotel 〈Higashi-Shinjuku Kabukicho〉. We would like to thank you again for your feedback regarding your stay.We are very sorry for the inconvenience you experienced regarding the bathtub.We will strive to improve as soon as possible, referring to the valuable opinions of our customers.We are looking forward to seeing you again.

4/10 Poor

Alex

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Not clean, old interior
Stayed 1 night in Apr 2023
Response from Reception / HOSHINO on 23 Apr 2023
Thank you for staying at APA HOTEL HIGASHI-SHINJUKU-KABUKICHO.We apologize for not being able to meet your expectations.We will take your comments seriously and try to improve in the future.Thank you very much for your valuable opinion.

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
I like the hotel, I would stay again. Just know that its near the kabuchiko district where theres scam bars and people that harass you. It is technically outside of this area but really close
Response from Front Takano on 9 Apr 2023
Thank you for staying at APA Hotel Higashi Shinjuku Kabukicho.We would like to thank you again for your valuable feedback.We are very happy that our guests were satisfied with their stay.We will do our best to provide you with a better stay.We are looking forward to seeing you again.

6/10 Okay

Robert

Liked: Cleanliness
Disliked: Property conditions & facilities
Response from Front Takano on 22 Apr 2023
Thank you for staying at APA Hotel Higashi Shinjuku Kabukicho.Thank you again for your valuable feedback.We will do our best to provide a more comfortable space for our customers.We look forward to seeing you again.

10/10 Excellent

kota

Response from フロント 太田 on 27 Mar 2023
この度はアパホテル〈東新宿 歌舞伎町〉にご宿泊頂きまして誠にありがとうございます。お客様より高評価を頂戴することができましたこと、スタッフ一同大変嬉しく思います。 また機会がございましたら当館をご利用頂けますと幸いでございます。 またのお越しを心よりお待ちしております。

2/10 Terrible

Joshua

Travelled with family
Disliked: Staff & service
Terrible service. Had to leave at 5am to catch the moning train but Front office staff do not offer any help in getting cab and kept saying that the earliest time they can call for a cab is at 6am!
Stayed 4 nights in Dec 2022
Response from フロント 田辺 on 28 Dec 2022
Thank you for staying at APA Hotel Higashi-Shinjuku Kabukicho. We would like to thank you again for your feedback regarding your stay.I am very sorry that I made you feel uncomfortable about the taxi. We will be sure to share your valuable opinions with our staff and strive to improve in the future.Thank you very much for your valuable opinion.Front TANABE

4/10 Poor

Tuyen

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
It's very unfortunate that I have to give this property a negative review. On my 2nd stay at this property, right before I left the room to check out, I scanned the room thoroughly because I didn't want to leave any belonging behind. I found a used condom package on the floor by the corner of the bed (not under the bed but beside the foot of the bed near the window curtain). And it definitely was not mine. It was so gross! Housekeeping definitely needs a huge improvement! The hotel is located in an area that is very noisy; siren noise from police cars and emergency vehicles was very frequent (on both of my stays). The rooms are tiny, super cramped. I stayed in 2 different rooms for both of my stays (I went to Kyoto in between the 2 stays at this hotel). Bathroom amenities are great though, colour coded for 2 people. Subway stations are either an 8-10 min walk or 12-15 min walk.
Response from Reception / HOSHINO on 21 Dec 2022
Thank you for staying at APA HOTELHIGASHI-SHINJUKU-KABUKICHO. We also appreciate you writing a review about your stay. However, we apologize for not being able to meet your expectations.It is a big problem that your room was left with belongings of previous guests. We take this matter very seriously and must make improvements to prevent similar mistakes in the future. We sincerely apologize for making you feel uncomfortable.We are very pleased that you have written detailed information about the hotel's location and facilities. As you say, the area around the hotel is busy all day with many shops. Our hotel has guest rooms up to the 12th floor, so if you are concerned about noise at night, we can prepare a room on a higher floor. If you have any problems with the location, please feel free to let us know and we will do our best to make your stay as comfortable as possible. In addition, guests who come for sightseeing can enjoy shopping and dining nearby, and the ease of access to the surrounding areas of Tokyo will make them feel the benefits of using our hotel as a base.Thank you for your comments which are helpful for many guests. We look forward to seeing you again.Sincerely.