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Reviews of Hotel MyStays Hamamatsucho

3 out of 5
Hotel MyStays Hamamatsucho
1-18-14, Hamamatsucho, Minato-ku, Tokyo, Tokyo-to

Reviews

8.4

Very good

Rating 10 - Excellent. 346 out of 1003 reviews" "
Rating 8 - Good. 488 out of 1003 reviews" "
Rating 6 - Okay. 131 out of 1003 reviews" "
Rating 4 - Poor. 31 out of 1003 reviews" "
Rating 2 - Terrible. 7 out of 1003 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jasbinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service
Stayed 2 nights in May 2024
Response from Hotel Mystays Hamamatsucho Reception. on 3 May 2024
Dear GuestThank you so much for staying at Hotel Mystays Hamamatsucho.We are very grateful for your kind comments. Every staff member at our hotel will continue to strive to provide the best services for our guests. We hope you will have the opportunity to use our hotel again.

8/10 Good

Tsonka Koleva, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 6 nights in Mar 2024
Response from HOTEL MYSTAYS Hamamatsucho Reception. on 31 Mar 2024
Thank you for choosing to stay at HOTEL MYSTAYS Hamamatsucho.We are glad to hear you say that very good.We are glad when you come to Tokyo again, you consider our hotel.

10/10 Excellent

Alyse

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and lovely staff
Stayed 1 night in Mar 2024
Response from HOTEL MYSTAYS Hamamatsucho Reception on 4 Mar 2024
We would like to thank you for providing feedback from your recent stay.It's terrific to hear you had an outstanding stay.Providing satisfying and comfortable stays is always what we strive for.It's always rewarding to know that you found our team members welcoming.Please consider us for your future travel plans.We're eager to host you again.

10/10 Excellent

KWOK HONG

Travelled with partner
Liked: Cleanliness, amenities
Response from HOTEL MYSTAYS Hamamatsucho Reception on 12 Jan 2024
Thank you for sharing your feedback.We're delighted to hear you enjoyed your stay at HOTEL MYSTAYS Hamamatsucho.It would be a pleasure to welcome you back on your next visit to the area.

10/10 Excellent

Hank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was very convenient. The price was very good. I would stay here again and would recommend to friends and family.
Stayed 4 nights in Dec 2023
Response from HOTEL MYSTAYS Hamamatsucho Reception on 28 Dec 2023
Thank you for sharing your feed back.It's terrific to hear you had an outstanding stay.We are very glad that you are satisfied with our location.We are close to both Daimon (metro) and Hamamatsucho (JR line) station which gives you access to all the major parts of Tokyo.It would be a pleasure to welcome you back on your next visit to the area.

4/10 Poor

CHANGSHI

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No daily room service is not the same as a dirty unclean room. The room was dirty from top to bottom. The pillows and bed sheets were smelly and reeked of smoke. The vent did not help with the smoke odor. There is definitely something wrong with the air filter for room 205. The cigarette smell was so bad even a smoker would complain. The smoke odor was so bad that i had to request the room to be cleaned. The staff complied but it did not help because the smoke is coming from the other rooms as well due to the bad ventilation. Opening the window also did not help. It had a big queen size bed but the room is so smelly and small you might be better off at a capsule hotel. Do not come to this hotel if you can help it. Do no lt ever get room 205. Get a refund if you get room 205. A stressful stay. Should be called Hotel Don't stay.
Stayed 3 nights in Dec 2023
Response from Hotel MYSTAYS hamamatsucho Sugiyama/Hotel Manager on 19 Dec 2023
Dear Guest,Thank you for staying at Hotel Mystays Hamamatsucho.We are sorry that you were not satisfied with our hotel, even though you chose us out of many hotels.The room you have reserved this time is a smoking room.Since guests who smoke stay in those rooms every day, the odor inevitably permeates the entire room.Since the pillowcases and sheets were replaced with cleaned ones at the time of room cleaning, it is likely that the odor was present in the contents.Please contact the front desk and we will do everything we can to help you, such as changing pillows.We have also done deodorizing services, but it is very difficult to completely eliminate the odor.It may be possible to change to a non-smoking room if available, but it depends on availability.The Superior Queen room you used is 16 square meters and has one bed that is 160 centimeters wide.There is also a larger Deluxe Twin Room, which is 29 square meters.We have a limited number of rooms, but if you have the opportunity to come back to our hotel, I hope this will be helpful.We sincerely apologize for your lack of satisfaction.We will continue to do all we can to help make your stay as comfortable as possible.We appreciate taking the time to write a review.We sincerely hope to welcome you again at our hotel.

6/10 Okay

Hisyam

Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023
Response from HOTEL MYSTAYS Hamamatsucho/Reception on 18 Dec 2023
Dear Sir/Madam,Thank you for staying with us and sharing your feedback.We hope you are satisfied with our service.Please consider us for your future travel plans.We're eager to host you again.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at this hotel many times. The rooms are good size and are cleaned on request. If I had to give one fault it's there is only one lift for this hotel which sometimes needs a short wait. But that's not a big issue. I will return again to this hotel. Thanks.
Stayed 5 nights in Nov 2023
Response from HOTEL MYSTAYS Hamamatsucho Reception. on 30 Nov 2023
Thank you for your stay at Hotel Mystays Hamamatsucho.We appriciate taking time to write the review.We are very happy to hear that you are satisfied with our housekeeping.Please note that you will need to wait for the elevator sometimes usually, check in,check out time and 9pm23pm. We apologize for any inconvenience caused.We are looking forward to seeing you.soon.

10/10 Excellent

Danne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Didn't have any issues during my stay.
Stayed 5 nights in Nov 2023
Response from Hotel MYSTAYS hamamatsucho Reception on 21 Nov 2023
Dear Guest,Thank you for staying at HOTEL MYSTAYS Hamamatsucho. We also thank you for taking the time to write a review.We are so glad to hear that you had a comfortable stay at our hotel.We hope you will consider our hotel during your next travels nearby us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from HOTEL MYSTAYS Hamamatsucho Reception on 18 Nov 2023
Thank you for staying at HOTEL MYSTAYS Hamamatsucho.We are glad to receive the highest rating.All of our staff will continue to strive to create a better hotel.

10/10 Excellent

LiangChien, surrey

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again next time
Stayed 2 nights in Nov 2023
Response from HOTEL MYSTAYS Hamamatsucho Reception on 17 Nov 2023
Dear Guest,Thank you for staying at Hotel Mystays Hamamatsucho.Thank you for your high evaluation.We are glad you liked our hotel.We will make further efforts to make the hotel more relaxing for everyone.We look forward to your next visit.Thank you for your review.

8/10 Good

Lanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 6 nights in Nov 2023
Response from HOTEL MYSTAYS Hamamatsucho Reception on 9 Nov 2023
Dear Guest,Thank you for staying at Hotel Mystays Hamamatsucho.We are pleased to receive your high evaluation.The entire staff will strive to provide a higher standard of service.We look forward to welcoming you again.

6/10 Okay

Chieh-Lin

Liked: Staff & service, amenities
Strong mold smell in the room. Maybe we had bad luck. Room is clean. Staffs are friendly.
Stayed 3 nights in Nov 2023
Response from HOTEL MYSTAYS Hamamatsucho Reception on 7 Nov 2023
Dear Guest,Thank you for staying at HOTEL MYSTAYS Hamamatsucho. We also thank you for taking the time to write a review.We are very sorry to hear that the room smelled badly of mold, andwe are very sorry for your discomfort.If you have any concerns during your stay, the front desk can help you.Please contact the front desk staff for assistance.I will take precautions to prevent the same thing from happening in the future.Your comment is deeply appreciated, and considered in order to improve the operation of our hotel.We will be so glad to have you again as our guest in the future.

10/10 Excellent

Ariella

Stayed 1 night in Oct 2023
Response from HOTEL MYSTAYS Hamamatsucho Reception. on 20 Oct 2023
Thank you for staying at HOTEL MYSTAYS Hamamatsucho. Your loyalty is very much appreciated.We are glad to hear that you enjoyed a comfortable stay at our hotel.Every staff member at our hotel hopes that you will choose to stay with us again in the future.

4/10 Poor

Karl

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This review is mostly directed at the hotel and not the staff. After checking in and having them make a copy of your passport, then ask you to specify where you’ve been prior to arriving to their hotel, and when you’re headed after checking out, you’re greeted with an Inn style motel room entrance. Getting into the room you realize that the A/C has been off for a while, the room was toasting at 26C, carpet looked clean, but oh man the condition of the wall, bed duvet cover, bathroom, and the list goes on. The room is very small, we still managed to open 1.5 big luggages and barely had some room to navigate and not bump into everything around. But it was tiny. We spotted a couple of hairs around the bathroom sink and toilet seat. Was pretty disgusting to be honest. Also the toilet had some mildew or something around the joints. The toilet flush handle gets stuck when you use it, which was a nice added bonus… The bathtub grip handle is coming apart. By the way I got photos of everything I described here. The A/C did cool the room pretty quickly, the shower stream is strong, and they offer very basic amenities: soap, body wash, hair wash, conditioner, tooth brush, 1 extra toilet paper, facial tissues. Nothing compared to the previous hotels we’ve visited during our stay in Japan (no body loofah, no hair rubber bands, no water bottles, etc.). And the price wasn’t cheap either. Fortunately we were only staying there for 1 night as a transit to the airport.
Stayed 1 night in Oct 2023
Response from HOTEL MYSTAYS Hamamatsucho Manager Murai on 9 Oct 2023
Dear Guests,Thank you for visiting Hotel Mystays Hamamatsucho.Thank you very much for your review.We apologize for the inadequate cleaning despite your choice of our hotel.We will check the areas reported by you as soon as possible and make any necessary cleaning or repairs.We also report and share cleaning deficiencies with our cleaning staff.The room you used was a Superior Queen Room, 16 square meters.Our hotel has a room type called Deluxe Twin Room, which is larger than Superior Queen Room.The area is 29 square meters.If you ever come back, please consider booking a deluxe twin room.Rates are subject to change based on demand.Thank you for your review.We look forward to welcoming you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 3 nights in Sep 2023
Response from HOTEL MYSTAYS Hamamatsucho Reception. on 8 Oct 2023
Thank you for staying with us and taking your time to share the review.We're genuinely delighted that you had a wonderful stay.Providing satisfying and comfortable stays is always what we strive for.Please consider us for your future travel plans. We're eager to host you again.

8/10 Good

Christopher

Liked: Staff & service, property conditions & facilities
Convenient location.
Stayed 1 night in Sep 2023
Response from Hotel Mystays Hamamatsucho Reception on 25 Sept 2023
Thank you very much for staying at HOTEL MYSTAYS Hamamatsucho from this number of accommodation facilities. We also thank you for taking the time to write a review.As you mentioned, our hotel is a 5-minute walk from JR Hamamatsucho Station and a 3-minute walk from Daimon Subway Station, making it convenient in terms of transportation.We sincerely appreciate your warm compliments. We hope you will choose our hotel again in the future.

10/10 Excellent

Rachael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally suited hotel, close to train/subway stations. Plenty of eating/dining options.
Stayed 11 nights in Sep 2023
Response from HOTEL MYSTAYS Hamamatsucho Reception. on 28 Oct 2023
Thank you for staying at HOTEL MYSTAYS Hamamatsucho.We are glad to hear you say that Ideally suited hotel.You seemed to be able to spend it comfortably, we are glad.There are a lot of convenience stores and restaurants around our hotel, so I think you would not mind.We are glad when you come to Japan again, you consider our hotel.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Sep 2023
Response from Hotel Mystays Hamamatsucho Front on 21 Sept 2023
Dear guests,Thank you for staying at Hotel Mystays Hamamatsucho.We are glad you like our hotel.Our hotel is accessible by three lines: JR, Tokyo Monorail, and Toei Subway.We hope you will use our hotel again when you come to Tokyo.We look forward to welcoming you again.

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel MYSTAYS hamamatsucho Front on 21 Sept 2023
Dear guests,Thank you for your review.We regret that you could not come to our hotel this time.We hope you will stay at our hotel next time.We will help make your stay a satisfying one.We look forward to meeting you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Hotel Mystays Hamamatsucho Front on 12 Aug 2023
Thank you very much for choosing Hotel Mystays Hamamatsucho.We are very pleased that you gave us a high rating.We will continue to work hard to provide better services.We look forward to welcoming you back.

6/10 Okay

Mamabear

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and from airport
Stayed 13 nights in Jul 2023
Response from Hotel Mystays Hamamatsucho Reception. on 30 Jul 2023
Dear guest,Thank you for staying at HOTEL MYSTAYS Hamamatsucho.Our hotel is a 5-minute walk from JR Hamamatsucho Station, Tokyo Monorail Hamamatsucho Station, and Toei Subway Daimon Station.It takes about 20 minutes from Haneda Airport to the hotel by train.Thank you for taking the time to write a review.We will be so glad to have you again as our guest in the future.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location away from tourist hot spots. Near to stations enabling easy access to trains for sightseeing destinations in the Tokyo area and beyond. 3rd stay and very please with accommodation. Staff very friendly and helpful. Clean and comfortable rooms. Recommend.
Stayed 14 nights in Jul 2023
Response from Hotel Mystays Hamamatsucho Reception on 28 Jul 2023
Dear Sir/Madam,Thank you for staying with us and taking your time to write comments about us.We are very glad to hear that you enjoyed your stay.We are located in a very convenient area where some restaurants and stations around. You can find a place to eat very easily.When you come to Tokyo next time, hope we can serve you again.Sincerely,

10/10 Excellent

Julio, Hawthorne

Stayed 1 night in Jul 2023
Response from Hotel Mystays hamamatsucho Front desk on 25 Jul 2023
Thank you for staying at HOTEL MYSTAYS Hamamatsucho.Also thank you for taking the time to leave us a review.All of us at the hotel are pleased to hear that you were satisfied with your stay.We hope you will visit us again when you come to Japan.

8/10 Good

Hong

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, close to metro, family mart downstairs, walking distance to Tokyo tower, overall a very good experience
Stayed 3 nights in May 2023
Response from Hotel Mystays Hamamatsucho Front on 9 Jun 2023
Dear Guest,Thank you for staying at Hotel Mystays Hamamatsucho.We are glad to hear that you are satisfied with our location and had a great time in Japan.Famirly mart(Japaniese convinience store) is actually not at downstairs, it takes one minuntes from our hotel.Thank you for your review.We look forward to welcoming you again.Hotel Mystays Hamamatsucho Front

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
I was surprised there is no LAN connection for internet. Having only one lift is sometimes inconvenient.
Stayed 3 nights in May 2023
Response from Hotel MYSTAYS hamamatsucho Reception on 20 May 2023
Dear GuestThank you for staying at HOTEL MYSTAYS Hamamatsucho. We also thank you for taking the time to write a review.We do not have LAN, but free wifi is available.Regarding the elevator, we have only one elevator due to the structure of our hotel, so it may get crowded.We apologize for inconvenience caused.If you prefer, we can prepare a room on a lower floor where you can use the stairs.We hope you will consider HOTEL MYSTAYS Hamamatsucho during your next travels nearby us.

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Ok
Stayed 3 nights in May 2023
Response from HOTEL MYSTAYS Hamamatsucho Reception. on 13 May 2023
Thank you for choosing to stay at Hotel Mystays Hamamatsucho.We are glad when you come to Japan again, you consider our hotel.

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from HOTEL MYSTAYS Hamamatsucho FrontStaff on 10 Apr 2023
Thank you for staying at HOTEL MYSTAYS Hamamatsucho.We are pleased to hear that you had a pleasant stay with us.We hope that you will choose HOTEL MYSTAYS Hamamatsucho when you come to visit again.

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 4 nights in Mar 2023
Response from HOTEL MYSTAYS Hamamatsucho Reception. on 6 Apr 2023
Deat GuestThank you for staying at HOTEL MYSTAYS PREMIER Hamamatsucho. We also thank you for taking the time to write a review.We sincerely appreciate your kind compliments. We hope you will choose our hotel again in the future.Thank youHotel Mystays Hamamastucho

2/10 Terrible

Bryson

Disliked: Staff & service, property conditions & facilities, room comfort
Stay here if literally nothing else is availble
You get what you pay for I guess. This place was a PoS. Tiny, uncomfortable, no cleaning service. I mean, it's a place to sleep and that's all you can expect from it.
Stayed 2 nights in Mar 2023
Response from Hotel Mystays Hamamatsucho Manager.Murai on 2 Apr 2023
Dear guest,Thank you for staying at HOTEL MYSTAYS Hamamatsucho. We also thank you for taking the time to write a review.We have standard double rooms, superior queen rooms, standard twin rooms, and deluxe twin room. Please consider if you have the opportunity to stay again.There is no cleaning service because the customer's plan was an eco plan without cleaning.We apologize for the lack of information at check-in.We will be working hard to improve our service so that more comfortable stay will be provided to our guests at our hotel.We will be so glad to have you again as our guest in the future.

10/10 Excellent

Szu Wei

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great hotel close to subways. In an area with plenty of restaurants to choose from. Not as crazy as Shibuya or Shinjuku.
Stayed 3 nights in Mar 2023
Response from HOTEL MYSTAYS Hamamatsucho/ Reception on 31 Mar 2023
Dear guest,Thank you for staying with us and taking your time to write about us.We are glad that you enjoyed your stay.We are close to JR Hamamatsucho station and Tokyo Metro Daimon station. It is very convenient to go around Tokyo. There are many restaurants to choose from around the hotel.We hope to see you again in the near future.Best regards,

10/10 Excellent

SIEW YEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is excellent
Location is excellent as near to subway and JR lines. Hotel room is small and toilet seems old, sometimes got pipe/sewage smell coming from basin. Overall experience is good.
Stayed 5 nights in Mar 2023
Response from Hotel MYSTAYS hamamatsucho Front on 30 Mar 2023
Dear Guest,Thank you very much for staying at Hotel Mystays Hamamatsucho.We are glad to hear that you are satisfied with our location.However, we apologize for the inadequate cleaning.We will conduct drain cleaning work as soon as possible.Thank you for your review.We look forward to welcoming you again.

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2023
Response from HOTEL MYSTAYS Hamamatsucho Reception on 7 Nov 2023
Thank you very much for staying at Hotel Mystays Hamamatsucho.We would like to thank you again for taking the time out of your busy schedule to give us your positive feedback.We would be happy if you could use our hotel when you come to the neighborhood.We look forward to welcoming you again.

10/10 Excellent

SCOTT

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, quiet enough but close to transport and amenities. Many restaurants and convenience stores nearby. Would definitely stay here again.
Stayed 9 nights in Mar 2023
Response from Hotel MYSTAYS hamamatsucho Front on 28 Mar 2023
Dear Guest, Thank you for staying at hotel Mystays Hamamatshco.We also appreciate your review and glad to hear that you had a great time during stay.We are looking forward to seeing you again.Thank you Hotel Mystays HamamatsuchoFront

10/10 Excellent

NANNAPASS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Mar 2023
Response from Hotel Mystays hamamatsucho Front desk on 17 Mar 2023
Thank you for choosing to stay at Hotel Mystays Hamamatsucho.We are glad to hear you say that "Very good".We are glad when you come to Japan again, you consider our hotel.

10/10 Excellent

Thanachot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to go places
Stayed 7 nights in Feb 2023
Response from Hotel Mystays Hamamatsucho Reception. on 26 Feb 2023
Thank you for staying.Because it is close to sightseeing spots, I think the location is good.We are glad when you come to Japan again, you consider our hotel.

8/10 Good

Pei Hsien

Liked: Cleanliness, staff & service, amenities
Friendly staff and convenient location
Response from Hotel Mystays Hamamatsucho Reception. on 23 Jan 2023
Thank you for staying.Our hotel is very convenient to move because it is close to the subway and JR.You seemed to be able to spend it comfortably, we are glad.We look forward to seeing you again.

6/10 Okay

tik sang

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Staff was helpful and friendly. Yet the room hygiene is poor with stain and hairs around.
Response from Hotel Mystays Hamamatsucho Reception. on 19 Dec 2022
Thank you for staying with us.I am very relieved that you had a comfortable stay.However, we apologize for the inconvenience caused by the lack of cleaning.We will share this with our cleaning staff immediately.We are so sorry.Hotel MYSTAYS hamamatsucho

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Japan and we were looking for a queen bed room and Mystays had one! The room is still small and narrow so you’ll be living out of your suitcase as there’s only a small small closet to hang a few things and no dresser or drawers but there’s space under the bed for your bags. Safe, small fridge, kettle, shampoo, body wash, conditioner, and hair dryer included. Other amenities like lotions and comb and razors are in the lobby. Quiet room. Friendly staff. Next to metro entrance a few feet away. Bed was comfy and on the form side but pillows were not the best, very soft and kind of flat. Overall we loved the place. We weren’t in there for long as we were always out exploring so it was great for what we needed. So to summarize firm bed, I.M.O. Too soft pillows, good amenities and quiet place to sleep.
Stayed 8 nights in Dec 2022
Response from Hotel Mystays Hamamatsucho Reception. on 17 Dec 2022
Thank you for choosing to stay at Hotel Mystays Hamamatsucho.Thank you for praising the staff and the room.Amenities have improved little by little as guests are more comfortable.I am sorry for the inconvenience in the matter of the small closet and pillows.Thank you for your precious opinion.We will make use of the opinions received in future hotel development.

10/10 Excellent

Kyoko

Stayed 1 night in Nov 2022

10/10 Excellent

Iman

Stayed 7 nights in Nov 2022

6/10 Okay

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

8/10 Good

George

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable, good staff & clean
Stayed 3 nights in Nov 2022
Response from ホテルマイステイズ浜松町 フロント on 12 Nov 2022
Dear guest, Thank you very much for staying at HOTEL MYSTAYS Hamamatsucho and sharing your review with us.We are happy to hear that you were satisfied with us.We look forward to seeing you next time.Best regards.HOTEL MYSTAYS Hamamatsucho Reception.

8/10 Good

Michiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from ホテルマイステイズ浜松町 フロント on 19 Oct 2022
この度はホテルマイステイズ浜松町にご宿泊頂き誠にありがとうございます。ご多用の中貴重なご感想をお寄せ頂きましたこと重ねてお礼申し上げます。ご満足いただけたご様子に安堵致しました。より皆様に快適にお過ごし頂けるよう、サービスの向上に努めてまいります。また機会がございましたら、当館へお立ち寄り頂けますと幸いでございます。又のお越しをスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

motoko

Stayed 1 night in Oct 2022

8/10 Good

Yuichiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, new feeling business hotel. Rooms are small as always, but in great condition. Bathtub could be a little longer though.
Stayed 1 night in Aug 2021
Response from HOTEL MYSTAYS Hamamatscho Reception. on 16 Aug 2021
Dear guest, Thank you very much for staying at HOTEL MYSTAYS Hamamatsucho and sharing your review with us. We are glad that you enjoyed our cleanliness of rooms and hope you had a great time during your stay. Thank you for your time and we all look forward to welcoming you back in future. Best regards, HOTEL MYSTAYS Hamamatscho reception.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service
Great location, close to everything.
Stayed 7 nights in May 2021
Response from Reception,HOTEL MYSTAYS Hamamtsucho on 14 May 2021
Dear Guest, Thank you for staying at HOTEL MYSTAYS Hamamatsucho. We are glad to get your evaluation and helpful comments. Our hotel is very close to two station Daimon and Hamamatsucho. You can go to these station within 6minutes. Also Tokyo Tower is located to walking distance. We hope enjoyed staying and looking forward to seeing you again. Best regards, Reception,HOTEL MYSTAYS Hamamtsucho

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very smiling and friendly in addition room is clean
Stayed 20 nights in Mar 2021
Response from Reception, HOTEL MYSTAYS Hamamatsucho on 28 Mar 2021
Dear Guest, Thank you for staying at HOTEL MYSTAYS Hamamatsucho. We sincerely appreciate your kindness comments and evaluation. We are looking forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from HOTEL MYSTAYS Hamamatsucho Reception. on 17 Mar 2020
Dear guest, Thank you very much for staying at MYSTAYS Hamamatsucho and sharing your review of your recent stay with us. We are glad that you enjoyed our hotel overall and hope you had a great time in Japan. We keep trying to meet our guests' expectations. Thank you for your time and we all look forward to welcoming you back in future.