Exterior

Reviews of Marunouchi Hotel

4 out of 5
Marunouchi Hotel
1-6-3, Marunouchi, Tokyo, Tokyo

Reviews

9.4

Exceptional

Rating 10 - Excellent. 458 out of 644 reviews" "
Rating 8 - Good. 152 out of 644 reviews" "
Rating 6 - Okay. 28 out of 644 reviews" "
Rating 4 - Poor. 4 out of 644 reviews" "
Rating 2 - Terrible. 2 out of 644 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

AkikoN, Menlo Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from 丸ノ内ホテル on 22 May 2024
ご感想をお寄せいただきましてありがとうございます。今後とも丸ノ内ホテルをよろしくお願い申し上げます。

10/10 Excellent

Leonard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was perfectly located for visiting the city, directly across from the Tokyo Station, so access to the subway and trains was super easy. Walking distance to the Imperial Palace and the Museum of Modern Art. Rooms are a little small, but we weren’t spending much time in the room. Would definitely recommend the Hotel.
Stayed 4 nights in May 2024
Response from Marunouchi hotel on 18 May 2024
Thank you very much for staying with us.Marunouchi hotel is just a minute's walk from the Marunouchi North Gate of Tokyo Station and about 5 minutes walk from the Imperial palace.We are looking forward to seeing you again.

10/10 Excellent

Laura, North Caldwell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the hotel was undergoing renovations, we never heard or were inconvenienced by them. As tourists we were gone most of the day. The rooms were spacious, clean and comfortable. We enjoyed the western breakfasts every day. Many delicious choices were available. Being connected to Tokyo station was also very convenient.
Stayed 4 nights in Apr 2024
Response from Marunouchi Hotel on 2 May 2024
Thank you very much for your staying with us at Marunouchi Hotel. We are glad to hear that you chose our hotel despite the renovation work and that you had a pleasant stay and enjoyed our breakfast. Through your stay at the Marunouchi Hotel with its excellent accessibility, we hope that your visit to Tokyo will be a fulfilling one. We look forward to see you soon at Marunouchi Hotel.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff, dining staff and housekeeping staff were excellent. The room was immaculate and comfortable and being adjacent to Tokyo Station made was a bonus as it was easy to travel on the metro and Shinkansen.
Stayed 3 nights in Apr 2024
Response from Marunouchi Hotel on 28 Apr 2024
Thank you so much for staying with us at Marunouchi Hotel and for your special feedback about our team member. It is our pleasure to hear that you liked our location and services. All the staff look forward to see you soon.

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Marunouchi Hotel on 28 Apr 2024
Thank you for reviewing us and we appreciate your feedback.We eagerly anticipate your next visit and look forward to serving you again.

10/10 Excellent

Barbara

Travelled with partner
Liked: Amenities
Staff was exceptionally nice Location was right by the main train station, but nevertheless the rooms were very quiet. This is partly because check in is on the 7th floor, and the rooms were on the 17th, but the sound proofing is great, anyway.
Stayed 4 nights in Apr 2024
Response from Marunouchi Hotel on 24 Apr 2024
Thank you so much for staying with us at Marunouchi Hotel and for your honest feedback about our room. Despite its location near Tokyo Station, the hotel offers a peaceful atmosphere once you step inside, and this is one of the hotel's most attractive features.The combination of a view of the bustling Tokyo Station and a quiet room to relax after a long day's travel is the advantages of staying at the Marunouchi Hotel.We all look forward to seeing you again when you come to Tokyo for your next adventure.

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Marunouchi Hotel on 24 Apr 2024
Thank you for reviewing us and we appreciate your feedback.We eagerly anticipate your next visit and look forward to serving you again.

10/10 Excellent

Akiko, Maple Ridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from 丸ノ内ホテル on 20 Apr 2024
ご感想をお寄せいただきましてありがとうございます。今後とも丸ノ内ホテルをよろしくお願い申し上げます。

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was worried when I got a message that there are construction going on while we stayed there, but we did not hear a thing. The staff were over the top friendly and super hospitable. At Front desk manager with his calm demeanor and charm was standing there to welcome us and other guests like a family member. We couldn't be more pleased. We highly recommend this hotel and will definitely stay here when we go back to Tokyo.
Stayed 1 night in Apr 2024
Response from Marunouchi Hotel on 19 Apr 2024
Thank you very much for staying with us. We are under renovation works in the hotel, mainly on guest rooms until June 2025 (planned).We are relieved to hear that you had a comfortable stay.Also, we are very glad to hear that your compliments about our staff. We will try to be friendly person and warm service.We are looking forward to welcoming you again.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located hotel by Tokyo main station, the staff were very polite and pleasant, American style breakfast choice was fresh, plentiful, and a good tasty start to the day
Stayed 7 nights in Apr 2024
Response from Marunouchi Hotel on 16 Apr 2024
Thank you very much for staying with us.Marunouchi hotel is located a one-minute walk from the Marunouchi North Gate of Tokyo Station. We hope that your time spent at the hotel was one of the memorable parts of your stay in Japan. We are looking forward to seeing you soon.

10/10 Excellent

Yenn-Ru

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is convenient if you plan to take train soon. Most travelers are business persons, as there are quite a few business buildings nearby.
Stayed 1 night in Apr 2024
Response from Marunouchi Hotel on 11 Apr 2024
Thank you for staying us and reviewing.Our hotel is located just a one-minute walk from the Marunouchi North Exit of JR Tokyo station.This area is lined with office buildings, but there are also various commercial facilities such as the Marunouchi Building and JP Tower.We are looking forward to seeing you again.

10/10 Excellent

Ikuo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from 丸ノ内ホテル on 7 Apr 2024
ご感想をお寄せいただきましてありがとうございます。今後とも丸ノ内ホテルをよろしくお願い申し上げます。

10/10 Excellent

Mutsuko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place
Stayed 1 night in Mar 2024
Response from Marunouchi Hotel on 7 Apr 2024
Thank you very much for staying with us.Marunouchi hotel is directly connected to the Marunouchi North Exit of JR Tokyo Station via an underground passageway, so you can go wherever you want.We are looking forward to seeing you soon.

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to Tokyo Central Station. Exactly what we needed after a long flight.
Stayed 1 night in Apr 2024
Response from Marunouchi Hotel on 6 Apr 2024
Thank you very much for staying with us at Marunouchi Hotel. Our hotel is just a minute's walk from the Marunouchi North Exit of JR Tokyo Station so we can offer easy access to airport.We hope you will enjoy the next visit and look forward to welcoming you again.

10/10 Excellent

Gordon

Stayed 1 night in Mar 2024
Response from Marunouchi Hotel on 11 Apr 2024
Thank you for reviewing us and we appreciate your feedback.We eagerly anticipate your next visit and look forward to serving you again.

10/10 Excellent

Lee Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Tokyo station, eatery options and shopping areas. Recommend to stay while in Tokyo.
Stayed 1 night in Mar 2024
Response from Marunouchi Hotel on 21 Mar 2024
Thank you for reviewing us and we appreciate your feedback.Marunouchi hotel is just a minute's walk from the Marunouchi North Exit of JR Tokyo Station, so can be conveniently used as a base for sightseeing. Also, there are various shopping center(Marunouchi OAZO, Shin Marunouchi Building, KITTE Marunouchi etc..)in neighborhood. We are looking forward to seeing you again.

10/10 Excellent

Kirk, Seattle

Liked: Property conditions & facilities
Great hotel right next to the train station and with direct access in to the B1 level to get anywhere. Staff was always very attentive and helpful.
Stayed 4 nights in Mar 2024
Response from Marunouchi Hotel on 14 Mar 2024
Thank you very much for staying with us.Marunouchi hotel is conveniently located just a minute's walk from the Marunouchi North Exit of JR Tokyo Station and directly connected to the subway lines via an underground passageway.We look forward to welcoming you again.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Marunouchi Hotel on 24 Feb 2024
Thank you for reviewing us and we appreciate your feedback.We eagerly anticipate your next visit and look forward to serving you again.

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Marunouchi Hotel on 15 Feb 2024
Thank you for reviewing us and we appreciate your feedback.We eagerly anticipate your next visit and look forward to serving you again.

6/10 Okay

John

Stayed 3 nights in Feb 2024
Response from Marunouchi Hotel on 8 Feb 2024
Thank you for reviewing us and we appreciate your feedback.We eagerly anticipate your next visit and look forward to serving you again.

10/10 Excellent

Haruka, Narberth

Stayed 2 nights in Feb 2024
Response from 丸ノ内ホテル on 23 Mar 2024
ご感想をお寄せいただきましてありがとうございます。今後とも丸ノ内ホテルをよろしくお願い申し上げます。

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class
Stayed 1 night in Feb 2024
Response from Marunouchi Hotel on 8 Feb 2024
Thank you for reviewing us and we appreciate your feedback.We eagerly anticipate your next visit and look forward to serving you again.

8/10 Good

SHARON, laredo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Marunouchi Hotel on 18 Jan 2024
Thank you for reviewing us and we appreciate your feedback.We eagerly anticipate your next visit and look forward to serving you again.

10/10 Excellent

Oscar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel Good location Very convenient to shopping malls and underground nearby. Reasonable room rate
Stayed 2 nights in Jan 2024
Response from Marunouchi Hotel on 19 Jan 2024
Thank you very much for staying with us at Marunouchi Hotel and your comment. Marunouchi Hotel offers easy access to many stations, as well as to anywhere in Tokyo, making it the perfect place to enhance your Tokyo sightseeing experience. We are look forward to welcoming you again.

10/10 Excellent

ALISON

Stayed 2 nights in Jan 2024
Response from Marunouchi Hotel on 17 Jan 2024
Thank you for reviewing us and we appreciate your feedback.We eagerly anticipate your next visit and look forward to serving you again.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Marunouchi Hotel on 12 Jan 2024
Thank you for reviewing us and we appreciate your feedback.We eagerly anticipate your next visit and look forward to serving you again.

10/10 Excellent

Caan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Tokyo station very convenient! Staff is super friendly and helpful!
Stayed 1 night in Jan 2024
Response from Marunouchi Hotel on 11 Jan 2024
Thank you very much for staying with us at Marunouchi Hotel. It is a pleasure for us to hear your words. We are look forward to see you soon.

10/10 Excellent

Jimmy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and really nice clean room. Great location as well.
Response from Marunouchi Hotel on 15 Feb 2024
Thank you very much for staying with us.Marunouchi hotel offers easy access to JR Tokyo Station and Tokyo Metro lines, as well as to anywhere in Tokyo, making it the perfect place to enhance your Tokyo stay.We eagerly anticipate your next visit and look forward to serving you again.

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marunouchi Hotel on 2 Jan 2024
Thank you for reviewing us and we appreciate your feedback.We eagerly anticipate your next visit and look forward to serving you again.

10/10 Excellent

Aq

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Marunouchi Hotel on 23 Dec 2023
Thank you for reviewing us and we appreciate your feedback.We eagerly anticipate your next visit and look forward to serving you again.

10/10 Excellent

WING SAI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marunouchi Hotel on 21 Dec 2023
Thank you for reviewing us and we appreciate your feedback.We eagerly anticipate your next visit and look forward to serving you again.

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Marunouchi Hotel on 21 Dec 2023
Thank you for reviewing us and we appreciate your feedback.We eagerly anticipate your next visit and look forward to serving you again.

10/10 Excellent

Jerome

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marunouchi Hotel on 21 Dec 2023
Thank you for reviewing us and we appreciate your feedback.We eagerly anticipate your next visit and look forward to serving you again.

10/10 Excellent

Hiromi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
Right in front of Tokyo main station. Yet very quiet and beautiful inside.
Stayed 2 nights in Nov 2023
Response from Marunouchi Hotel on 12 Dec 2023
Thank you very much for staying with us.We would like to thank you for your comments.Marunouchi hotel is just a minute's walk from the Marunouchi North Exit of JR Tokyo Station. It would be great if you like our hotel.We look forward to welcoming you again.

10/10 Excellent

WENKAI

Stayed 3 nights in Dec 2023
Response from Marunouchi Hotel on 2 Jan 2024
Thank you for reviewing us and we appreciate your feedback.We eagerly anticipate your next visit and look forward to serving you again.

10/10 Excellent

Pires

Stayed 1 night in Dec 2023
Response from Marunouchi Hotel on 23 Dec 2023
Thank you for reviewing us and we appreciate your feedback.We eagerly anticipate your next visit and look forward to serving you again.

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Staff very helpful and professional. Great location for access to Tokyo Station for trains, Narita Express, Shinkansen. Restaurants and shops nearby.
Stayed 6 nights in Nov 2023
Response from Marunouchi Hotel on 3 Dec 2023
Thank you very much for staying with us.We are glad you like our service and the location of our hotel.Marunouchi hotel is just a minute's walk from the Marunouchi North Exit of JR Tokyo Station, so can be conveniently used as a base for Tokyo stay. Also, there are various shopping center in neighborhood. We hope you will enjoy the next visit and look forward to welcoming you again.

10/10 Excellent

Daniel

Stayed 1 night in Nov 2023
Response from Marunouchi Hotel on 21 Dec 2023
Thank you for reviewing us and we appreciate your feedback.We eagerly anticipate your next visit and look forward to serving you again.

10/10 Excellent

Robert

Liked: Property conditions & facilities
Great hotel next to Tokyo Station
Great hotel right next to Tokyo Station. Minutes from anywhere in Tokyo
Stayed 1 night in Nov 2023
Response from Marunouchi Hotel on 24 Nov 2023
Thank you very much for staying with us.Our hotel is directly connected to the Marunouchi North Exit of JR Tokyo Station via an underground passageway so you can take some transportations conveniently.We eagerly anticipate your next visit and look forward to serving you again.

10/10 Excellent

Arkadiusz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay when in Tokyo
Fantastic hotel located conveniently next to the Tokyo JR Station. It was elegant, clean and quiet with the most friendly and helpful staff.
Stayed 3 nights in Oct 2023
Response from Marunouchi Hotel on 15 Nov 2023
Thank you very much for staying with us.We would like to thank you for the special comments.We are glad you like our service and the location of our hotel.We hope you will enjoy the next visit and look forward to welcoming you again.

10/10 Excellent

Yuki

Stayed 1 night in Nov 2023
Response from 丸ノ内ホテル on 15 Nov 2023
ご感想をお寄せいただきましてありがとうございます。今後とも丸ノ内ホテルをよろしくお願い申し上げます。

10/10 Excellent

Wannarasmi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Marunouchi Hotel on 15 Nov 2023
Thank you for reviewing us and we appreciate your feedback.We eagerly anticipate your next visit and look forward to serving you again.

10/10 Excellent

Carrie Ka-lai

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing and comfortable. Definitely will book agsin
Stayed 1 night in Nov 2023
Response from Marunouchi Hotel on 12 Nov 2023
Thank you very much for staying with us.We hope you will stay at Marunouchi Hotel when you come to Japan again. We look forward to see you.

10/10 Excellent

Anil

Stayed 1 night in Oct 2023
Response from Marunouchi Hotel on 2 Nov 2023
Thank you for reviewing us and we appreciate your feedback.We eagerly anticipate your next visit and look forward to serving you again.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Marunouchi Hotel on 29 Oct 2023
Thank you for reviewing us and we appreciate your feedback.We eagerly anticipate your next visit and look forward to serving you again.

8/10 Good

Susan, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Great for travel to/from airport and Tokyo Station (across the street!). The staff was helpful and the concierge Saido is wonderful. Room very comfortable with nice view. The only thing I would change is if your room is ready, why not let you check in even if it before 3pm? Seems unnecessary and petty to make people wait if the room is ready (not to mention, it is a zoo if everyone has to check in at the same time). Also, should have a computer in the Business Center.
Stayed 2 nights in Oct 2023
Response from Marunouchi Hotel on 29 Oct 2023
Thank you very much for choosing Marunouchi Hotel among the many hotels in Tokyo. We apologize for not meeting your expectations regarding check-in and business center.We are relieved to hear that you had a relaxing time in your room. We will continue to make every effort to support your stay and look forward to welcoming you back to Marunouchi Hotel.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved my stay at Marunouchi Hotel and would stay there again in a heartbeat! The staff was so kind and helpful. The breakfast at the French Restaurant was delicious with lots of options. It was super quiet and clean. The hotel manager took time to chat with me about Japan in general and even took me to the train station to make sure I didn't get lost after I checked out. Although it was only a 5 minute walk, it was very much appreciated.
Stayed 2 nights in Oct 2023
Response from Marunouchi Hotel on 28 Oct 2023
Thank you very much for staying with us.We would like to thank you for the special comments.We are very glad that you like our hotel and service. At the French restaurant "pomme d'Adam", you can enjoy an American breakfast buffet with a choice of 10 main dishes and a wide variety of vegetables. We will do our best to make your stay a pleasant one, so please feel free to let us know if you need any assistance.We are looking forward to seeing you again.

8/10 Good

Ronald

Travelled with family
Liked: Staff & service
Would Recommend
We stayed at this hotel for a family trip and the service here was excellent. We had our 5 year old daughter with us and they were very accommodating and provided her with all her needs. The rooms though were quite old fashioned however it was clean and comfortable.
Stayed 3 nights in Oct 2023
Response from Marunouchi Hotel on 25 Oct 2023
Thank you for staying at Marunouchi Hotel for this important trip for your family. We are honored that you chose us.Our hotel is perfect not only for business trips, but also for you to use as a base for your trip to Japan with your children. We offer many amenities and rental equipment. We hope you and your daughter are relaxing and enjoying your stay with us, and we look forward to welcoming you all to our renovated hotel, which will be undergoing renovations starting in November 2023.

10/10 Excellent

Donald, Saskatoon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Oct 2023
Response from Marunouchi Hotel on 23 Oct 2023
Thank you very much for staying with us. We look forward to see you again at Marunouchi Hotel.

8/10 Good

Liane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient hotel next to Tokyo Station. Very attentive staff even though it primarily serves business travelers. The concierge helped us get to the bullet train, something he did not have to do.
Stayed 4 nights in Oct 2023
Response from Marunouchi Hotel on 23 Oct 2023
Thank you very much for staying with us.We would like to thank you for your comments.Our hotel is directly connected to the Marunouchi North Exit of JR Tokyo Station via an underground passageway.We eagerly anticipate your next visit and look forward to serving you again.