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Reviews of Shinagawa Prince Hotel

4 out of 5
Shinagawa Prince Hotel
4-10-30 Takanawa Minato-ku, Tokyo, Tokyo-to

Reviews

8.6

Excellent

Rating 10 - Excellent. 1543 out of 3149 reviews" "
Rating 8 - Good. 1025 out of 3149 reviews" "
Rating 6 - Okay. 368 out of 3149 reviews" "
Rating 4 - Poor. 119 out of 3149 reviews" "
Rating 2 - Terrible. 94 out of 3149 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel quite dated but clean and well maintained. Breakfast very good.
Stayed 3 nights in May 2024

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the aquarium close by and was very nice and good. The hotel was good. The twin room was okay. Wished had a little more space.
Stayed 3 nights in May 2024

10/10 Excellent

Cem

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides the obvious that was expected (Clean room, great service, responsive service team) I have to say the location and amenities fit the bill for both business travelers like me and family travelers.
Stayed 6 nights in May 2024

8/10 Good

Kazuko

Travelled with family
Liked: Cleanliness, staff & service, amenities
Downward elevators in the morning were so crowded and couldn't get in even from 24th floor. It took about 10 minutes to get down.
Stayed 1 night in May 2024

6/10 Okay

Tomomi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and veryconvenient access from JR 　station
Stayed 1 night in May 2024

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Busy place but very quiet. Staff was extremely friendly. Highly recommend staying there. Very convenient for rail transportation as Shinagawa station is 3 minutes walk. From there one can connect across the region.
Stayed 2 nights in May 2024

8/10 Good

Tadhg

Liked: Cleanliness
Stayed 3 nights in Apr 2024

8/10 Good

Lance, Toronto

Liked: Staff & service, property conditions & facilities
Rooms are very very small.
Stayed 2 nights in May 2024

2/10 Terrible

James

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Noisy busy and complicated to get around.
Stayed 1 night in Mar 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service!
Stayed 1 night in May 2024

10/10 Excellent

Karrina

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were lovely!
Stayed 3 nights in May 2024

10/10 Excellent

Masanori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the location and the wonderful, helpful, and friendly staff.
Stayed 3 nights in May 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
It has a very nice bowling alley.
Stayed 1 night in May 2024

10/10 Excellent

Si

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good proce
Stayed 4 nights in May 2024

8/10 Good

Mehran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third time staying at the Shinagawa Prince Hotel and I have enjoyed it every time. I will certainly be staying here again on my next trip to Tokyo
Stayed 7 nights in May 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Shinagawa station. 7-Eleven on site for fast breakfast and sundries. Food court in Annexe adequate. Very large facility.
Stayed 2 nights in May 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
The location is PERFECT for spending the day in Tokyo but direct access to the airport
Stayed 1 night in Apr 2024

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located in front of the Shinagawa Train Station which provides local service and the Shinkansen or bullet train service for longer journeys such as Kyoto or Osaka. The hotel has a Bowling center, shops, restaurants, food court and 7 eleven store. The hotel staff is very friendly and helpful. Super clean .
Stayed 14 nights in Apr 2024

8/10 Good

VIRGINIA

Travelled with family
Liked: Cleanliness
Disliked: Amenities
We liked its close proximity to Shinagawa station. We stayed at Shinagawa Prince twice during the past two weeks. The first stay was 2 nights.each day room was cleaned and amenities replenished. We stayed there for 5 nights on our 2nd stay. Each day, cleaning and replenishing of supplies was more incomplete. Service was more lax. Tea bags were not replenished completely, ice bucket left and not rinsed. Beds were done and towels were replenished. Didn’t seem that standard procedures were followed consistently by housekeeping.
Stayed 5 nights in Apr 2024

8/10 Good

Phoenix

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is compact but clean and has a nice view of the city. Super close to the train station with lots of shopping and food choices. There are constructions going on around the property and train station.
Stayed 4 nights in Apr 2024

8/10 Good

Lance, Toronto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great access to transportation. Dining options are limited unless you eat around the hotel.
Stayed 4 nights in Apr 2024

6/10 Okay

NOEL

Travelled with family
Liked: Staff & service
Smooth check in. We send our luggage ahead of our arrival from Sendai using Hands Free travel, very easy retrival. We accidentally switched the do not disturb button so our room wasnt cleaned. There was a letter inserted in the door saying if we want new towels, call housekeeping. I called and new towels arrived in a few minutes. Our second time staying at this hotel i 2years.
Stayed 3 nights in May 2024

10/10 Excellent

Joshua

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so thrilled to get off the long train from Misawa to walk less than 5 minutes to a wonderful hotel. Staff was helpful and courteous. Room was clean and comfortable. We highly recommend this hotel!
Stayed 2 nights in May 2024

2/10 Terrible

Nick

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is straight out of the 80s. The carpet is dirty in the rooms, the toilet seat was broken, there was mildew in the fridge and in the bathroom.
Stayed 1 night in May 2024

10/10 Excellent

Nathaniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was conveniently located next to Shinagawa train station, making it easy to get around. The staff were pleasant and very helpful. The room amenities were also fantastic, making our first time in Tokyo an excellent start to our Japan holiday. Will definitely come back to this hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Charles

Liked: Amenities
Location close to Shinagawa Station
Stayed 5 nights in Apr 2024

10/10 Excellent

Omar Antonio Tovar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 20 nights in Apr 2024

6/10 Okay

George

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

tao

Stayed 8 nights in Apr 2024

10/10 Excellent

Tedros

Liked: Cleanliness, staff & service, property conditions & facilities
Central, clean, nice
Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Stayed 6 nights in Apr 2024

6/10 Okay

Kimiko, San Jose

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
They no longer have direct shuttle bus to Narita Airport. That was the only reason I chosen this hotel. Next year, I’ll pick the hotel which has direct shuttle bus service.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Apr 2024

8/10 Good

Alberto

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, right in front if Shinagawa's station. The room was perhaps small and decor pretty "old style" but it was was exactly what we expected. It is a convenient, very large and well run hotel in central Tokyo.
Stayed 4 nights in Apr 2024

10/10 Excellent

Masumi

Stayed 3 nights in Apr 2024

8/10 Good

Charles, Kailua Kona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area to get to the train. Lots of activities around and selection of food. The Aqua Park was great and was on property.
Stayed 5 nights in Apr 2024

6/10 Okay

Toru

Disliked: Amenities
Too many group tourist and student excursions
Stayed 3 nights in Apr 2024

6/10 Okay

RYOTA

Stayed 1 night in Apr 2024

6/10 Okay

david, Charters Towers

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Property have plenty facilities Rooms are very small Not suitable really for family Only 26 sq mtr largest The breakfast line up is over an hour unless you get there early Staff friendly and helpful Plenty restaurants and food haul wonderful Aquarium with dolphin show wonderful
Stayed 3 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Planning next trip, next year. Prince is included in plans.
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent. Dining great. Planning to return to Japan next year, planning to stay at Prince.
Stayed 1 night in Apr 2024

10/10 Excellent

motoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love this hotel!!
Stayed 1 night in Apr 2024

8/10 Good

Nobuo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe area, 3 minutes walk to train station, train going directly to Narita airport.
Stayed 2 nights in Apr 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Ive traveled alot for work. And this was probably one of the best hotels I've ever stayed in.
Stayed 5 nights in Apr 2024

10/10 Excellent

Arjunaditya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the annex tower, it was fantastic and nice room size.
Stayed 4 nights in Apr 2024

6/10 Okay

Katsue, Mililani

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
This hotel is extremely convenient for transit options, shopping/dining, and entertainment. The hotel offers family friendly activities such as a bowling alley and aquarium. With a 711 convenience store onsite, there’s always a simple food option next to the variety of restaurants offered. Sadly, the quality of cleanliness and amenities have decreased. Our room was not vacuumed, tables not wiped down (dusty), the bathroom tiles were dirty, and room amenities were a bare minimum. Sustainability is understandable, but soaps/shampoos weren’t refilled once and a toothbrush was the only provided amenity. Of the several stays that we’ve booked, the quality has gone down significantly in the last 6 months, and we can only hope things will improve. It was slightly disappointing coming from a cheaper Daiwa Roynet Hotel where cleanliness and amenities were 10/10.
Stayed 5 nights in Apr 2024

10/10 Excellent

Atsushi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Atsushi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 7 nights in Apr 2024